FastSpring Reviews & Product Details

The fact that the complexity of having to deal with multiple sales tax issues across worldwide sales is completely removed when using FastSpring is a significant advantage in itself, but there are many other benefits including, but not limited to the following;

The online help is excellent with clear guides showing how to implement any required scenario. For the few times that I have needed to contact technical support their knowledge, and response times, have been first-rate.

The flexible integration options between the product site and FastSpring. For example if a customer is logged into the product site when clicking on a purchase link, information can be passed to FastSpring and this information can be used during the license generation process when a purchase is made.

Numerous software licensing fulfillment options.

New products are simple to set up by duplicating an existing product with options to change product specific attributes.

When customers (usually sales tax exempt entities) have had questions about sales tax I have directed them to FastSpring customer support, and the feedback from those customers was that FastSpring’s response was excellent.

The ability to generate a custom quotation for a customer and then simply send the link to the customer so they can complete the purchase. Review collected by and hosted on G2.com.

A more modern and flexible visualization and reporting interface to view sales would be good, but this is a nice to have only as the existing tools are ok. Review collected by and hosted on G2.com.

I like the pricing and security of FastSpring. They have been on the market for a long time. We've worked with them for 8 years now. And selling our apps and bundles has been very easy and secure with FastSpring's payment checkout. Review collected by and hosted on G2.com.

We dislike the outdated features in the dashboard. There are a custom exports that we are interested in doing at the end of the month. But the dashboard which FastSpring has is a little bit outdated. Even though they call it "new dashboard" – many export features that other competitors have, FastSpring doesn't have it.

Another thing we'd like to have FastSpring approved – Affiliates. They are using Impact Radius as their affiliate service provider. But we'd like to have it all in one system to avoid any confusion. We want FastSpring to just handle all of our affiliates, split pays, etc.. And they somehow do this, but it's going through another company (ImpactRadius) which doesn't seem necessary to us. Review collected by and hosted on G2.com.

I love the strength of this e-commerce tool; since we started using it, it has never given us problems; on the contrary, it has been a solution to many. It allows us to enjoy fantastic ease to sell online our electronic products; the processing of the sale is more comfortable for everyone. FastSpring is very easy to use, and their team provides excellent advice; everything is right with FastSpring. Review collected by and hosted on G2.com.

So far, I have not found the first thing I don't like about this tool, it has made everything more manageable, and I am happy with its performance. Review collected by and hosted on G2.com.

What I like the most is the simplicity of the tool and the rich features the platform offers and the support team is quick to answer all your queries to ensure a hassle-free experience. Review collected by and hosted on G2.com.

What I dislike is the fewer methods of payment available for a storefront in a specific region for a user and I think if they could include more payments options so that a user has multiple ways to pay. Review collected by and hosted on G2.com.

Quick, knowledgeable, and excellent customer support. FastSpring is always on hand and ready to assist with most issues faced regarding customer payments. One thing I'm always impressed with is the customer support. Review collected by and hosted on G2.com.

The dashboard could use a little more work. Though it's totally fine, I think it can use some more visual appeal. It can be a bit difficult figuring out how to get around the dashboard at first. Review collected by and hosted on G2.com.

Very easy to set up everything. From easy integration to a web page to sending money back to your account. Support is great if you have some specific questions. Review collected by and hosted on G2.com.

Some limitations in a new version. In old you could easily set up a split account in example. Review collected by and hosted on G2.com.

I love the simplicity, the huge number of ways to get paid, and the same huge number of ways to withdraw money. Great scheduler, great managers who are always in touch. The best service that incorporates the best qualities and user-friendliness Review collected by and hosted on G2.com.

In almost a year of use, I haven't found one. Everything work perfectly. The ability to create multiple Storefronts, the ability to create subscriptions, as well as the sale of individual products. This is just delightful. Review collected by and hosted on G2.com.

The interface is laconic, the list of features is perfect for those who are looking for a flexible payment system. There is clear statistics, and you will never miss any transaction details. Also, the support service has significantly been improved for the last half a year, and now it is entirely one of the best solutions on the market. Review collected by and hosted on G2.com.

There is nothing I could remember now. Perhaps, the speed of support tickets resolution, but since the quality of support is much better now, the number of interactions is less now as well, which minimizes the overall issue resolution. Review collected by and hosted on G2.com.

The fact that Fastspring is the merchant of record means that all Sales Tax issues throughout the world are dealt with. This is massively important for us as a company. Review collected by and hosted on G2.com.

Very little indeed. It would be great to be able to search individual customers by territory, but that's a fairly minor issue for us. Review collected by and hosted on G2.com.

All payments and taxes are handled by FastSpring, which enables us to focus all our energy on improving our product and focusing on other aspects of our company. FastSpring saves us hundreds of hours we'd spend on paperwork. We've rarely needed support, but when we did, FastSpring always responded on time and assisted us. Review collected by and hosted on G2.com.

I wish that, from the customer side of things, the manage orders/payment (account management) would be a bit more user-friendly and that our company branding would be seen somewhere on that landing page. Review collected by and hosted on G2.com.