Normally it works wonders but our number has been deleted and we cannot get ahold of a live person to help us. Our customers cannot get ahold of us!! Review collected by and hosted on G2.com.
Cannot get ahold of a live person to help!! Review collected by and hosted on G2.com.
I send out feedback surveys to customers from several different offices. EZTexting makes it simple to send messages with unique surveys to different groups. I also like that links can be tracked to see who clicked on them. We use this service a lot but we don't have the volume to justify one of the monthly packages, so we use the pay-as-you-go credit system which is perfect for us. I've only had to contact customer support a few times but they were very helpful and resolved my issue quickly. Review collected by and hosted on G2.com.
Nothing I can think of right now. EZ Texting does everything we need it to. Review collected by and hosted on G2.com.
Hi Matt, Thank you so much for your thoughtful review! We’re thrilled to hear that EZ Texting makes it easy for you to send unique surveys and track engagement across different offices. We strive to provide quick and helpful assistance, and we’re happy to hear that your issues were resolved smoothly.
EZ Texting continues to be a great tool to use in my Emergency Management notification process. Review collected by and hosted on G2.com.
No dislikes. EZ Texting meets my currents needs. Thank you. Review collected by and hosted on G2.com.
Hi Jim, Thank you for sharing your experience! We’re proud to support your Emergency Management team in keeping your community informed and connected. It’s great to hear that EZ Texting has been an effective and efficient tool for distributing critical updates.
We appreciate the important work you do and are grateful to be part of your communication strategy.
EZ Texting provides a low-cost messaging service with a very user-friendly interface and allows for robust contact management. Delivery reports are great because they are accurate and an essential tool to manage contact engagement in a timely manner. Review collected by and hosted on G2.com.
Improving the mobile application for easier navigation to create group messages for distribution. Review collected by and hosted on G2.com.
Musa,
Thank you so much for your review! We love that you're enjoying EZ Texting and appreciate your feedback! While we don't have the ability to send SMS messages in foreign languages, that is something we are currently looking into.
Sincerely,
Taylor
EZ Texting makes it easy for our company to communicate urgent information within our company, like weather closures and other safety related issues. We also use this to let our employees know about important company changes. Review collected by and hosted on G2.com.
We lost some of our credits after a change or update to EZ Texting's website. Unused credits don’t roll over, and the annual cost is quite expensive. Since we don’t use this service for marketing and instead only use it sparingly for internal communication with our employees and associates, it ends up being a costly service for us. Previously, there was a low up-front cost and we could estimate how many credits we would need for the year. Now, it requires a much larger up-front payment and follows a “use it or lose it” model. Review collected by and hosted on G2.com.
Hi Eric, Thank you for sharing your updated feedback. We understand your concerns around credits and plan structure. We’d welcome the opportunity to connect and review plan options with you to find something that best fits your usage and budget needs. There may be alternatives that align more closely with how often you send messages.
Please feel free to reach out to our team. We’d be happy to take a closer look at your account and help explore the best path forward.
My team loves EZ Texting. The platform helps the Customer Satisfaction Team to move through their lists efficiently, saving us loads of time. With the help of EZ Texting, we were able to expand from working with 5 offices to 17 offices within the past year. Review collected by and hosted on G2.com.
One issue we run into is that there is no separation of inboxes. Our team contacts customers from different offices across all time zones. With all responses going into the same inbox, organizing the feedback proves to be slightly difficult and time-consuming. Review collected by and hosted on G2.com.
Thank you for sharing such a thoughtful review! We're so glad to hear that EZ Texting has helped your Customer Satisfaction Team work efficiently and save time. We also appreciate your feedback on organization in the inbox. If you'd ever like to walk through options for the inbox or best-practice setups available in your current plan, our team would be happy to help. Thank you again for your feedback and for trusting EZ Texting with your customer communications.
EZ Texting is very easy to use, even for team members who are not very technical. The interface is clean and intuitive, which makes it simple to create campaigns, manage contact lists, and schedule messages quickly. I also appreciate the automation and keyword features, which save time and help us stay consistent with customer communication. Overall, it allows us to reach a large audience efficiently without a steep learning curve. Review collected by and hosted on G2.com.
While EZ Texting is easy to use, some of the more advanced features feel limited unless you move to higher pricing tiers. Reporting and analytics could also be more detailed, especially when trying to measure engagement beyond basic metrics. Occasionally, customization options for messages and workflows feel a bit restrictive compared to more robust platforms. Review collected by and hosted on G2.com.
Hi Kevin, Thank you for sharing such a thoughtful and detailed review. We’re glad to hear that EZ Texting has been easy for your team to use and that features like automation, keywords, and scheduling are helping you communicate reliably.
We also appreciate your feedback around advanced features, reporting, and customization. Your insights are valuable, and we’ve shared them with our team as we continue to enhance analytics and expand functionality across plans. If you’d ever like help exploring features available in your current plan, or reviewing options that may better fit your needs, our team is happy to assist.
Thank you again for your feedback and for trusting EZ Texting with your customer communications.
I like that EZ Texting is very simple to use, making it easy to create texts, add people, and check to make sure someone is included. It's been a great addition to our communication suite. We have been very pleased with how it eliminates a lot of time, simplifying the communication process with our attendees and volunteers. The initial setup was very easy too. Review collected by and hosted on G2.com.
The one thing was our first year, we didn't understand the full benefits that we would get out of it. We lost a lot of credits because we didn't use it enough. It doesn't actually integrate with our CRM, so we have to put things in manually. Review collected by and hosted on G2.com.
Hi Scott, Thank you for your thoughtful review! Saving time and keeping everyone connected is exactly what we aim to support, so it’s great to know it’s making a difference for your team. We also appreciate your feedback around getting the most value from your credits and CRM integration. If helpful, our team would be happy to walk through ways to better align usage with your goals so you can maximize your plan. Additionally, while native integrations may vary, there may be options or workarounds our team can suggest to help streamline your workflow.
Thanks again for sharing your experience. We’re here to support you every step of the way!
I really like that EZ Texting is very well organized, and the user interface is very intuitive. The ability to store our member information in a contacts list and rapidly send out messages to all of them is extremely helpful. By storing the member information in the contact list, we're able to create groups of association members, like those that live on a specific floor or those who are tenants versus owners, enabling us to direct targeted messages to the right audience. Review collected by and hosted on G2.com.
It would be very nice if there were a mobile application dedicated for EZ Texting. Currently, when using mobile phones, I have to open up Google Chrome and then log in to the website as if I am on a computer. I think it could be a better user experience if there were a dedicated app for this purpose. Review collected by and hosted on G2.com.
Hi John, thank you for the thoughtful feedback! We're glad to hear that EZ Texting's organized interface and contact management have made it easier to reach the right members with targeted messages. We also appreciate your feedback on the mobile experience. Your input helps shapes future enhancements and your insights are valuable!
I use EZ Texting primarily for peer meeting notifications, finding that reminders and notifications are more urgent than easily ignored or missed emails. I like that it's easy to use and I'm pleasantly surprised by the incredible customer service. Additionally, I appreciate that I received personal invitations for training, which I never expected. The initial setup was straightforward, as I managed to import a CSV file and get up and running without prior experience. Review collected by and hosted on G2.com.
I use it for advertising a free peer-to-peer meeting for first responders, and it's expensive to keep sending 200+ texts several times a week for multiple meetings we have going on. Review collected by and hosted on G2.com.
Hi Kelly, Thank you for your thoughtful review! We’re so glad to hear that EZ Texting has been easy to set up and use, and that it’s helping you reach people more effectively than email. We appreciate your feedback regarding cost for higher-volume messaging. If you're up to it, please reach out to our support team. We'd be happy to take a look at your account and explore plan options that may better align with your needs. Thank you again for your review!
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