Thanks so much for sharing your experience. We're happy to hear that Eclipse has been intuitive and quick to pick up, and that it's supporting your project efficiency and time management goals.

We appreciate your note about dashboard navigation and the extra steps. We've passed your comment along to our product team. Even small feedback like this helps us continue to refine the experience and remove friction wherever we can. :)

Thanks again for taking the time to leave a review!

Thanks for updating your review! We're glad to hear that Eclipse continues to be a reliable and easy-to-use tool for your team, especially when it comes to generating accurate reports quickly.

We appreciate your note about performance when handling larger datasets. We would like to review this with you, as we can evaluate your current setup and also share several tools we have developed to optimize performance with larger datasets. If you’re open to it, please reach out to your Explorer Account Manager so we can help facilitate this.

Thanks again for sharing your experience. We’re always looking for ways to improve and really value your input.

Thanks for your review, Thomas. We’re glad to hear that the flexibility in WIP reporting and the ability to import tickets from your asphalt plants and quarries are delivering real value to your team.

Regarding resolution times - we understand how valuable timely support is, and we are actively working to make that experience even better. Your input helps us improve, and we appreciate you taking the time to share it. If there is anything you would like to discuss in more detail, your Explorer Account Manager is always happy to assist.

Thanks again for being part of the Explorer community and sharing your experience with us.

Thank you for sharing your feedback. We're glad to hear that you’ve found our customer service responsive and that Eclipse is helping you keep materials and costs organized by project in your subcontracting work.

We’re sorry to hear that navigating the system feels cumbersome at times, especially when trying to view collective journal entries. We know how critical it is to access project financials efficiently. There may be features or setup options that could help simplify your workflow, and we’d love to better understand your process. If you're open to it, your Explorer Account Manager can help coordinate the right resources to explore a solution with you.

Thanks again for your honest input. It helps us continue to improve the experience for all users. We hope to hear from you soon!

Thank you for taking the time to share your experience using Explorer Eclipse! We are happy to hear that you find the software easy to learn and accessible. We'll pass your feedback along to our product team regarding occasional speed issues and PO locking.

Thank you for taking the time to review Explorer Eclipse!

Thanks so much for your review. We're glad to hear that you find Eclipse easy to navigate and that having all your files in one place has been helpful.

We also appreciate you flagging the issue with invoice attachments not displaying as expected after a refresh. That definitely sounds frustrating, and we'd love to take a closer look. If you're open to it, please reach out to our support team or your Explorer sales rep so we can investigate and help resolve the issue.

Thanks again for your feedback - it helps us continue improving the experience for all users.

Thank you for taking the time to share your feedback. We're glad to hear that you find Eclipse easy to navigate and that the PO approval system is working well for your team. We’d love to learn more about your specific needs around inventory management and payroll, as these features are available within Eclipse.

If you're open to it, please reach out to your Explorer Account Manager so we can continue the conversation and explore how to better support your experience with the software!

Hi Jennica,

Thank you for taking the time to share your experience with Eclipse. We're glad to hear that the ability to group searches by cost codes and gain clarity on financials has been helpful in your role, especially when it comes to understanding where costs are going and managing material usage.

We’re sorry to hear you've experienced some crashing issues. That’s not the experience we want for any of our users, and we appreciate you bringing it to our attention. It’s also great to know that, with time, the learning curve has improved. If you haven’t already, we’d love for you to connect with your Explorer Account Manager so they can take a closer look and help address any performance concerns.

Thanks again for your feedback!

Thank you for sharing your feedback and for highlighting what’s working well for you in Eclipse. We're glad to hear that features like invoice attachments and faster approval times are making a positive impact on your workflow.

We also appreciate your comments about the navigation menu. Your feedback is valuable, and we’ll be sure to take it into consideration as we continue to improve the user experience in future updates.

Thanks again for taking the time to share your thoughts!