# What's the best Contact Center Consulting partner to switch to after inconsistent agent quality and product knowledge gaps started frustrating customers?

<p class="elv-tracking-normal elv-text-default elv-font-figtree elv-text-base elv-leading-base elv-font-normal" elv="true">If you're switching because agent quality and product knowledge slipped, the <a class="a a--md" elv="true" href="https://www.g2.com/categories/contact-center-consulting">contact center consulting</a> partners with strong QA and training track records are the ones to weigh.</p><ul>
<li>
<a class="a a--md" elv="true" href="https://www.g2.com/products/wow24-7/reviews"><strong>WOW24-7</strong></a>: Reviewers credit continuous QA, upskilling, and a management team that acts on quality issues, including swapping agents when needed. Best for a reset where consistency and accountability are the priority. Worth noting reviewers do say deep product knowledge on complex cases still needs internal support, so plan the escalation path.</li>
<li>
<a class="a a--md" elv="true" href="https://www.g2.com/products/supportyourapp/reviews"><strong>SupportYourApp</strong></a>: Reviewers highlight refined onboarding and learning plus dedicated consultants who stay on the account, which helps product knowledge compound over time rather than resetting. Best when continuity of the same agents matters.</li>
</ul><p class="elv-tracking-normal elv-text-default elv-font-figtree elv-text-base elv-leading-base elv-font-normal" elv="true">The honest fix for knowledge gaps is partly the vendor and partly your enablement, so I'd ask how they build and maintain a knowledge base with you. For those who switched, what actually closed the product-knowledge gap, better training or keeping the same dedicated agents longer?</p>

##### Post Metadata
- Posted at: 16 days ago
- Net upvotes: 1


## Comments
### Comment 1

SupportYourApp&#39;s model of keeping dedicated consultants on the account so product knowledge compounds over time rather than resetting is a genuinely smart structural choice. Continuity of the same people tends to matter more for closing knowledge gaps than any single training program does on its own.

##### Comment Metadata
- Posted at: 10 days ago
- Author title: Marketing Executive





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