Generated from real user reviews
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Jamie Beth P.
Small-Business (50 or fewer emp.)
5.0/5
"Simple Setup, Stellar Support, and Powerful Integrations / Data"
What do you like about Expertise AI?
It has been a pleasure working with Expertise.ai. I started with them on a free version through ChatSimple.ai, and was hooked from the moment I create
Verified User
Small-Business (50 or fewer emp.)
4.0/5
"Simple, Easy Chatbot Implementation from Start to Finish"
What do you like about Expertise AI?
the implementation process along with creating the chatbot was very simple and easy.
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Jamie Beth P.
Small-Business (50 or fewer emp.)
5.0/5
"Simple Setup, Stellar Support, and Powerful Integrations / Data"
What do you like about Expertise AI?
It has been a pleasure working with Expertise.ai. I started with them on a free version through ChatSimple.ai, and was hooked from the moment I create
Will G.
Mid-Market (51-1000 emp.)
4.5/5
"Easy Setup and Training with Flexible Deployment Options"
What do you like about Expertise AI?
Very easy to set up and train. Good options as to how to deploy on your site ie mini widget or nav bar.
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Jamie Beth P.
Small-Business (50 or fewer emp.)
5.0/5
"Simple Setup, Stellar Support, and Powerful Integrations / Data"
What do you like about Expertise AI?
It has been a pleasure working with Expertise.ai. I started with them on a free version through ChatSimple.ai, and was hooked from the moment I create
Joshua S.
Small-Business (50 or fewer emp.)
5.0/5
"Easy to use AI platform"
What do you like about Expertise AI?
It's easy to use and intuitive. I'm able to navigate it without needing to read tutorials. Plenty of features. Any time I've ever needed help they res
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Ryan I.
Mid-Market (51-1000 emp.)
5.0/5
"AE feedback"
What do you like about Expertise AI?
The quality of the information presented is genuinely good, and it helps with conversion.
Joshua S.
Small-Business (50 or fewer emp.)
5.0/5
"Easy to use AI platform"
What do you like about Expertise AI?
It's easy to use and intuitive. I'm able to navigate it without needing to read tutorials. Plenty of features. Any time I've ever needed help they res
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Renan R.
Mid-Market (51-1000 emp.)
5.0/5
"A very good product"
What do you like about Expertise AI?
The biggest value for us is the visitor identification. That’s really the gold mine from a marketing perspective. Being able to capture contact inform
Machiel L.
Mid-Market (51-1000 emp.)
4.5/5
"Easy to Implement and Get Started Fast"
What do you like about Expertise AI?
Biggest upside is how easy it was to implement it.
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Jamie Beth P.
Small-Business (50 or fewer emp.)
5.0/5
"Simple Setup, Stellar Support, and Powerful Integrations / Data"
What do you dislike about Expertise AI?
There's really no down side to using this program. I like all of it. Maybe it could have a longer free-trial session, and cost less, but the cost is p
Angela X.
Small-Business (50 or fewer emp.)
5.0/5
"ExpertiseAI knows my website"
What do you dislike about Expertise AI?
The main drawback for me is the pricing. While the quality is great, the jump between tiers feels steep for a small business or solo operator.
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Jamie Beth P.
Small-Business (50 or fewer emp.)
5.0/5
"Simple Setup, Stellar Support, and Powerful Integrations / Data"
What do you dislike about Expertise AI?
There's really no down side to using this program. I like all of it. Maybe it could have a longer free-trial session, and cost less, but the cost is p
Angela X.
Small-Business (50 or fewer emp.)
5.0/5
"ExpertiseAI knows my website"
What do you dislike about Expertise AI?
The main drawback for me is the pricing. While the quality is great, the jump between tiers feels steep for a small business or solo operator.
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Jared T.
Mid-Market (51-1000 emp.)
5.0/5
"Surprisingly Good AI Enablement Tool (not just a chatbot)"
What do you dislike about Expertise AI?
If you're not a HubSpot expert it will take a bit to integrate with your HubSpot workflow, but just jump on a call with Vinay and he'll solve it quick
Mark L.
Small-Business (50 or fewer emp.)
5.0/5
"ChatSimple - An Essential Tool on Our IT Support Journey"
What do you dislike about Expertise AI?
If there's one minor issue to mention, it might be the lack of certain APIs or integrations with other systems that we anticipate needing in the long
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Mike R.
Small-Business (50 or fewer emp.)
5.0/5
"Our AI Agent go to tool for lead nurturing and sales conversions"
What do you dislike about Expertise AI?
Once in a while, we come across a minor tech glitch when trying to delete an agent no longer in use. This is usually resolved by logging out and loggi
Verified User
Small-Business (50 or fewer emp.)
4.5/5
"Chatsimple support team, are responsive and eager to assist with the setup"
What do you dislike about Expertise AI?
A couple of bugs that required a bit of tweaking from the support team, but they were able to resolve this within 24 hours
Easy to set up - we already had some existing documentation Review collected by and hosted on G2.com.
All good so far. I wish they could also answer emails. Review collected by and hosted on G2.com.
Chatsimple is literally so easy to set up; they could not have picked a better name for it. We added this to two of our marketing websites, set up custom Q&A, and were capturing leads within 30 minutes. Chatsimple is such a great example of how an "AI native" product can add value almost immediately to what used to be a much more complex enterprise use case. Review collected by and hosted on G2.com.
Really nothing to dislike. Just found out they are adding Zapier support, which will make automating our chat processes even easier. Review collected by and hosted on G2.com.
ChatSimple is very easy to integrate and has excellent support, resolving all your questions on the same day. Review collected by and hosted on G2.com.
I have nothing to criticize about chatsimple, there is nothing negative. Review collected by and hosted on G2.com.
The platform is intuitive and boosts our communication efficiency. The standout feature is their exceptional customer support—responsive, knowledgeable, and always helpful. Highly recommend ChatSimple for anyone needing a reliable chat solution. Review collected by and hosted on G2.com.
Sometimes the answers provided are not exactly what we want them to be. Review collected by and hosted on G2.com.
I recently started using Chat Simple for our website, FAq' and wow, what a game-changer! It's super user-friendly, so setting up our FAQ chatbot was a piece of cake. The custom escalation settings are a HUGE enabler in streamlining workflows for certain situations. Plus, the team behind it is incredibly supportive - they're always there to lend a hand when needed. Our team is loving it. Totally recommend it if you're looking to spruce up your customer interactions. 👍🙂 Review collected by and hosted on G2.com.
I'm doing my best to poke holes, but cannot find anything so far. Would love to upgrade with an extra seat, where I can set different types of access settings for the user in the future. Review collected by and hosted on G2.com.
What we like best about ChatSimple is its ease of implementation and the significant impact on our customer service. Not only was this product simple to set up, but it has also made a significant difference to our organisation. It has helped us make IT support something that is always accessible, no matter where our customers are. It's a game-changer that allows us to deliver 24/7 service in many languages, a critical factor that has contributed to enhancing the customer experience on an unprecedented scale. Review collected by and hosted on G2.com.
If there's one minor issue to mention, it might be the lack of certain APIs or integrations with other systems that we anticipate needing in the long run. However, ChatSimple has been incredibly helpful and is actively working with us to find solutions. Despite this minor challenge, we still consider ChatSimple a key tool in our ongoing journey to continuously improve our IT support. Review collected by and hosted on G2.com.
Very easy to integrate. chatsimple boosted my business in just a few minutes. Answers are perfect and very well connected to my objectives. The best investment I did so far Review collected by and hosted on G2.com.
Nothing. Tool is very good. Nothing to complain about Review collected by and hosted on G2.com.
I recently encountered an issue with the auto-scroll feature on Chatsimple's chatbot integrated into our website. The team at Chatsimple, particularly Hao, took immediate action to rectify the problem.
From the moment I reported the issue, Hao was prompt, attentive, and genuinely committed to resolving the problem effectively. This kind of dedicated customer service is rare and deserves to be recognized. It's clear to me that Chatsimple is dedicated to excellence, both in the products they offer and the customer service they provide.
The issue was resolved efficiently, allowing us to get back to business without any hassle. I can't stress enough how this sort of reliability is crucial in today's fast-paced environment. The peace of mind knowing that any problem will be addressed quickly and proficiently is invaluable.
I wholeheartedly recommend Chatsimple to anyone looking for an intelligent chatbot solution backed by a team that's second to none when it comes to customer support.
Best regards,
Morgan Review collected by and hosted on G2.com.
Can't find any downside. Everything is perfect on our side. Review collected by and hosted on G2.com.
Set up was super simple, the platform is easy to navigate and the training capabilities are pretty robust. Overall the cost is a no brainer, and if you dont have an Ai chatbot like Chatsimple your missing out on potential conversions and ways to educate and engage your customers when they are on your website, which at times is your only chance. Review collected by and hosted on G2.com.
honeslty, cant think of anything. I asked when the Chat GPT bing engine would be utilized and was told this is in a future release, look forward to that. Review collected by and hosted on G2.com.
It upgrades brand's image and saves lots of time answering standard questions in a friendly human like way. The setup was extremely simple with clean UI/UX, any small business owner with little to no tech knowledge should be able to setup in 5 mins ! Must for any business with website & social media as it also capture contacts of potential clients ! And quick tech support who fixed a minor issue with text color ! And... support multiple languages ! Review collected by and hosted on G2.com.
Can't think of any now, it would be great to see more integrations coming up such as IG Review collected by and hosted on G2.com.