I like most how you can send automatic messages and a checklist to help determine who has to be called in case of a critical incident. It’s better than everybody running around yelling to find out what to do. I have been able to use conditional statements to direct various types of emergency messages to specific groups based upon the situation. And also everyone knows what they are supposed to do with their assignments thanks to the system and I don’t have to spend my day asking each of them the same 6 follow-up questions. Review collected by and hosted on G2.com.

Creating a new workflow for incidents is extremely slow because the framework is very rigid; therefore, changing even a single item within that framework requires re-doing almost all of your work. Annoying. Also, exporting reports from previous emergencies is a nightmare due to data being mangled together and there are far too many mouse clicks required to produce a simple report. Integration with other applications such as Slack is severely limited – defeating the primary objective of rapid communications. Review collected by and hosted on G2.com.

From a GSOC standpoint, the mapping capabilities and real-time alerts offer clear visibility into how events impact our facilities and travelers. The ability to send targeted notifications, automate workflows, and document actions within a single platform enhances both response speed and accountability. I’m especially looking forward to the implementation of the new AI system, as it has the potential to streamline processes even further. Review collected by and hosted on G2.com.

Some parts of Everbridge Critical Event Management are more complicated than they should be—especially when you’re trying to fine-tune alert criteria, manage asset associations, or build automation rules. If you’re not already experienced with the platform, it can feel confusing and time-consuming to get things set up correctly. In reality, most teams end up needing ongoing training and support just to use these features effectively and consistently. Review collected by and hosted on G2.com.

I really like the flexibility of Everbridge 360 (Critical Event Management) and its ability to adapt to our needs. I also appreciate that it offers open access for parents, students, faculty, staff, and visitors, which is fantastic for a college setting like ours. The platform allows anybody to access it, and most importantly, it lets our security operations center see individuals who activate any kind of SOS or message in real-time, which helps in making our campus safer. The initial setup was super easy, especially with the support from Everbridge and the assistance of our technical account manager, Scott Nethereau. His expertise, flexibility, and willingness to help were tremendous, allowing us to meet tight deadlines effectively. Lastly, I'd say the overall ease of the platform and the standard it sets for mass communication and critical support are quite impressive. Review collected by and hosted on G2.com.

I think the communication around what the comms button and secure chat features are for could be improved. It would also be beneficial to have marketing materials available from Everbridge on the different features to share with my communications and marketing team, as well as faculty, staff, and students. Review collected by and hosted on G2.com.

I love the service team. They are so good and so responsive. I don't like having to call them, but usually it's for something I just need to be taught a little bit on, and it's one of the best teams. One time I configured new roles for different subsidiaries within our country and somehow did it incompletely, so I put in a ticket and they walked me through all the pieces I needed to add to make sure it was a complete role profile. Speed of response is really important, and I hear from them the same day, usually within minutes instead of multiple hours. They know what they're doing and they are technically excellent. They're also really willing to hear feedback. If there's something I'm asking for or want that they don't have, they volunteer immediately to get an enhancement request in, and then they keep me posted on it. It's just a really great two way conversation. The persistent ringtones and alerts have made it much more reliable, and the fact that it can function on Wi-Fi and cellular has made a huge difference. I value the alerts, the alert workflows, and messaging the most. The persistent alerts were a huge win, especially since people used to easily sleep through a single phone call, and people in not great cell areas would miss calls. The fact that it's an app and can function on either kind of connectivity, the persistent messaging, and that they can forward messages within the app instead of having to call somebody have all been really helpful. It integrates with the NICE CXone platform. Compared to the systems we used before, this is by far the best solution. Review collected by and hosted on G2.com.

{"I don't like the workflow canvases very much.","I feel like it's hard to keep things organized.","Things just blend together. I just don't like the interface.","You're looking at a gray screen with gray icons on it. Color would be good. Anything to visually break it up.","Color code the icons or the actions. That's the biggest one, color coding the actions.","Initial setup was moderate. I needed pro services.","I don't like to have to call the service team, but usually it's for something I need to be taught a little bit on."} Review collected by and hosted on G2.com.

I'm most impressed by how it adds dependability to critical communication processes. The features make it easier to communicate to the right people, and that has helped to minimise errors during emergencies. I appreciate it enhances trust with sharing urgent information with teams. We have also liked the customer service. The greatest thing is it makes emergency communication more reliable and less labour intensive to organise. Review collected by and hosted on G2.com.

An area of improvement for me is that communications groups can require additional work when updating settings. The feature set is great, but some settings are slightly less user friendly when adjusting settings. This has affected my productivity by taking extra time to change communication lists for various use cases. Review collected by and hosted on G2.com.

What stands out most about Everbridge 360 is how comprehensively it enhances an organization’s ability to anticipate, respond to, and recover from critical events—all within a unified, highly intuitive platform. What I like best about Everbridge 360 is that it brings together intelligence, communication, automation, and organizational resilience into a single, cohesive system. Its ability to help teams know earlier, respond faster, and improve continuously makes it one of the most sophisticated and user‑friendly Critical Event Management platforms available today. Review collected by and hosted on G2.com.

Most of the “dislikes” around Everbridge 360 don’t stem from the platform’s capabilities—rather, they come from the inherent complexity of enterprise‑level critical event management.

The system is extremely powerful, but that power requires:

strong governance

disciplined configuration

ongoing data hygiene

dedicated owners or administrators

In environments like healthcare, where staff turnover is high and events are unpredictable, these challenges can feel amplified. Review collected by and hosted on G2.com.

I love that its AI engine analyzes data sources and alerts me on a map whenever there are any issues. On top of that, its robust multi-channel functionality is amazing—it works flawlessly and feels highly interactive. I absolutely love it. Review collected by and hosted on G2.com.

What I don’t like is how the severity filters are configured. If they aren’t set up correctly, we end up getting flooded with alerts. Review collected by and hosted on G2.com.

I like how the system is easy to use and operate and how well it aligns with our other products and systems via apis. Review collected by and hosted on G2.com.

There are several bugs and some consistency issues we deal with. The main flaw we have with the system is the lack of cascading variables. Review collected by and hosted on G2.com.

I use Everbridge 360 (Critical Event Management) as a simple safety app to keep our team safe and informed. I love the tools for simple check-ins and the SOS button. The simple process for employee check-ins just requires tapping a button to confirm safety during emergencies. Additionally, the SOS button is very helpful because if an employee is in trouble while traveling, they can press it to immediately alert the system and send their location on the platform. It's a straightforward way to ensure everyone's safety and well-being by automating the whole process. Review collected by and hosted on G2.com.

Some of the demo video and guidance video haven't been updated to match the new software versions release, which makes it confusing to find specific settings. The interface has two menus with many options we never use, making it look more complicated than it really is. Review collected by and hosted on G2.com.

I can say that the mass notification aspect does work. Honestly though I needed it for. When there is some sort of event occurring you don't want to be messing around. So far I have not had to. You are able to establish contact groups and templates prior to an emergency occurring, when an incident occurs you simply fill in details and send. Not rebuild the wheel. While not perfect, the dashboard provides a good look at who has received notifications and who has not in near real time. Review collected by and hosted on G2.com.

Setting up and configuring the product initially will require a person who is familiar with parameterizing a large amount of data. If that is not available within your organization it may take a significant amount of time to configure. Finally, I am a bit petty, but the default display on the dashboard always shows all items related to my entire organization. Review collected by and hosted on G2.com.