Ethos Integrated Solutions is a management consulting firm specializing in customer experience management, offering a comprehensive suite of services and proprietary software solutions designed to enhance customer satisfaction and operational efficiency. Established in 1994 in the UK and operating in the UAE since 2004, Ethos has over 25 years of experience in delivering tailored CX solutions to both private and government sectors. Key Features and Functionality: - Research Services: Ethos conducts various online and offline research surveys, including mystery shopping and customer satisfaction evaluations, to measure and improve customer experiences. - Consultancy: The firm provides guidance on the Global Star Rating program and offers CX consultancy services, utilizing tools like Mapovate for customer journey mapping to enhance both online and offline customer interactions. - Learning and Development: Ethos offers tailored training solutions in both English and Arabic, covering topics such as CX management, customer journey mapping, and international digital CX standards. - Proprietary Software Solutions: - Mapovate: A dynamic customer journey mapping software with real-time voice of customer analytics. - KnowledgeTRAQ: A multi-purpose tool designed to collect, report, analyze, and share real-time customer feedback through surveys and mystery shopping assignments. - HappyTRAQ: An employee happiness measurement tool that gathers and analyzes employee feedback to improve workplace engagement. - StagFox: A solution extending digital competencies, allowing smartphone users to prove their presence at physical locations and offering customizable microservices like surveys and notifications. Primary Value and Solutions Provided: Ethos Integrated Solutions empowers organizations to monitor and enhance their customer experience journeys by identifying pain points and converting them into opportunities for differentiation. Their services and software solutions enable businesses to collect and analyze real-time customer feedback, improve service quality, boost revenue, and foster employee engagement. By leveraging Ethos's expertise, organizations can achieve sustainable customer satisfaction and operational excellence.