I like using Esper for organizing over 100 devices by groups, which is very helpful. The device blueprints with preset configurations are quite nice and simplify setups. I also appreciate the Managed Configurations as they let us authenticate devices remotely without needing staff credentials. Additionally, the API integration allowing us to have health checks on our own panel is really beneficial. The initial setup of Esper was easy enough, and their support and sales team is fantastic, which adds to the positive experience. Review collected by and hosted on G2.com.

WiFi credentials for enterprise networks do not work out of the bat. Preset WiFi credentials for the devices are great, but we can't make them work for enterprise networks. We have to provide the devices and have someone on the field at our clients' installation to set their WiFi network, or sometimes use hotspots to provision the devices initially. Review collected by and hosted on G2.com.

I like how easy it is to use Esper and how easy it is to update the blueprint and do app updates. With other MDMs, it was really painful to go in and do app updates or changes to settings, and it wasn't really clear how that worked. Esper makes it really easy to just go update the blueprint really quickly and then do a converge. The initial setup was pretty easy. I didn't have any difficulties with it. It was easy to learn and get on board. Review collected by and hosted on G2.com.

I think that some of it's a little cumbersome, and it's not clear what some of the terms mean. The word 'converge' is kind of a funny term and that's caused some confusion within our company and with our customers. Review collected by and hosted on G2.com.

Because i get good services through out the time. Review collected by and hosted on G2.com.

Everything i needed to work with is working pretty good. Review collected by and hosted on G2.com.

We use it to control the HHD device. It’s good for remote access, and it’s easy to add it to the device. Review collected by and hosted on G2.com.

There’s nothing to dislike—this is a good product. It’s easy to use and genuinely user-friendly. Review collected by and hosted on G2.com.

In my experience with them, customer support is truly awful. They don't listen to problems; they just send standard emails without any solutions. When an email arrives that seems to be from a person, they aren't even able to give clear instructions. Review collected by and hosted on G2.com.

Customer support. It seems like you're dealing with AI instead of people. Review collected by and hosted on G2.com.

Remote viewer speed got improved. Also new UI looks good Review collected by and hosted on G2.com.

Comparison between devices. ie Memory, storage, compliance policy etc Review collected by and hosted on G2.com.

Remote viewer support for IOS devices is now available. Enhances troubleshooting support for both andriod or IOS devices. Review collected by and hosted on G2.com.

The availability to view past events would be a great improvement, this would expand the usefulness of remote viewing far beyond just monitoring the present. Review collected by and hosted on G2.com.

What I appreciate most about Esper is its proactive and collaborative work culture. The team is incredibly supportive, and there’s a strong emphasis on continuous learning and problem-solving. The leadership is approachable and encourages innovation, which makes it a great environment to grow both personally and professionally. Additionally, the company’s focus on customer success and delivering high-quality solutions truly sets it apart. Review collected by and hosted on G2.com.

Honestly, there’s nothing specific I can point to as a dislike. My experience so far has been positive, and I truly appreciate the supportive environment and opportunities for growth. If any challenges arise, they’re usually addressed promptly, which speaks volumes about the company culture. Review collected by and hosted on G2.com.

Esper makes managing a large fleet of devices effortless with its clean UI and powerful remote access tools. We especially appreciate the ability to push updates, run commands, and troubleshoot devices without needing physical access. Their customer support is responsive and helpful, and the platform itself is very stable. The dashboard gives great visibility into device health and status, which helps in proactive troubleshooting. Review collected by and hosted on G2.com.

While the platform is strong, we’ve noticed occasional sync delays when deploying new configurations across multiple devices. Also, a more detailed activity log for each device would be useful in tracking changes or failures. Apart from that, the experience has been smooth overall. Review collected by and hosted on G2.com.

The only new thing I can mention is that I was able to download some reports about the tablets that I needed. Unfortunately, it's the only new relevant thing I can mention. Review collected by and hosted on G2.com.

Unfortunately, it was getting too expensive versus the benefit we could really provide for our partners, so we decided just to do troubleshooting without the need for Esper, and it has worked just fine. Review collected by and hosted on G2.com.