--- title: eSentire Reviews meta_title: 'eSentire Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 287 reviews by the users' company size, role or industry to find out how eSentire works for a business like yours. aggregate_rating: rating_value: 4.6 review_count: 287 scale: '5' date_modified: '2026-07-17' parent_category: name: System Security url: https://www.g2.com/categories/system-security --- # eSentire Reviews **Vendor:** eSentire **Category:** [Managed Detection and Response (MDR) Software](https://www.g2.com/categories/managed-detection-and-response-mdr) **Average Rating:** 4.6/5.0 **Total Reviews:** 287 ## About eSentire eSentire is a leader in Controlled Autonomy SecOps, protecting 2,000+ organizations across 35+ industries around the world. Founded in 2001, the company’s Controlled Autonomy SecOps operating model pairs agentic AI operatives with engineered human-judgment controls, delivering expert-depth security outcomes at machine speed without ceding accountability to opaque automation. Powered by the unified agentic AI Atlas Platform, eSentire’s Atlas AI + 24/7 expert human SOC coverage delivers offensive capabilities that preempt exposures before attackers do, detect, and respond to stop threats in real time. For more information, visit esentire.com and follow @eSentire. ## eSentire Pros & Cons **What users like:** - Users value the **swift response times** of eSentire, enhancing confidence and reducing security-related workload effectively. (29 reviews) - Users appreciate the **proactive customer support** of eSentire, enhancing their confidence and efficiency in security management. (24 reviews) - Users value the **proactive Managed Detection and Response** of eSentire, ensuring rapid threat detection and comprehensive analysis. (19 reviews) - Users value the **24x7 monitoring** of eSentire, ensuring constant vigilance and timely response to potential threats. (18 reviews) - Users commend eSentire for their **immediate response** times, highlighting swift incident management and proactive threat containment. (17 reviews) - Users value eSentire's **staff expertise** , noting their knowledgeable support and tailored solutions for cybersecurity needs. (16 reviews) - 24/7 Availability (15 reviews) - Users praise eSentire for their **consistent reliability** and proactive support, making them a valued security partner. (12 reviews) - Alert Management (10 reviews) - Threat Detection (10 reviews) **What users dislike:** - Users face **communication issues** with eSentire, affecting escalation processes and service configurations negatively. (15 reviews) - Users feel that eSentire's pricing is **steep** , making it harder to subscribe to additional services without discounts. (8 reviews) - Users find eSentire's **inefficient alert system** leads to noise and repetitive notifications, complicating their workflow. (8 reviews) - Users face **portal issues** like a lack of intuitiveness and inconsistencies affecting their experience and efficiency. (7 reviews) - Users express concerns about **poor reporting** , citing infrequent updates and a need for better customization and insights. (6 reviews) - False Positives (4 reviews) - Lack of Automation (3 reviews) - Poor Customer Support (3 reviews) - Users find the **complex configuration** of eSentire challenging, requiring significant time to set up effectively. (2 reviews) - Users find the **difficult navigation** challenging, making it hard to locate specific insights and features. (2 reviews) ## eSentire Reviews ### 1. Unparalleled competence and support **Rating:** 5.0/5.0 stars **Reviewed by:** Steve H. | CIO, Mid-Market (51-1000 emp.) **Reviewed Date:** November 07, 2024 **What do you like best about eSentire?** After an exhaustive RFP process eSentire rose to the top due to their deep bench of people that were experts in different aspects of cybersecurity. They always bring the right expert to the table to discuss our needs, then they help us meet those needs. The alerts we receive are meaningful, detailed, and accompanied by recommended actions. Quarterly review meetings keep us connected and constantly moving in the same direction. **What do you dislike about eSentire?** Understanding the breadth of services they offer and prerequisites to using each services takes months to fully digest. **What problems is eSentire solving and how is that benefiting you?** Cities have a difficult time affording and retaining cybersecurity experts on staff that cover 24 hours everyday. eSentire allows us to have 24x7 coverage w/ trained experts - and we don't have to locate, hire, and retain then individually. ### 2. eSentire Updated Review **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Small-Business (50 or fewer emp.) **Reviewed Date:** May 04, 2023 **What do you like best about eSentire?** The Customer Success Management team is excellent. The TRU Intelligence Briefings offer valuable and insightful information. The external traffic monitoring services ensure peace of mind by keeping us informed about any potential issues. Their weekly newsletter is a great resource, providing updates and important news relevant to our work. **What do you dislike about eSentire?** It would be beneficial to have a single point of contact with ESOC, as this would enhance their knowledge of our environment and help build a stronger relationship with our team. Sometimes questions are answered with other questions. **What problems is eSentire solving and how is that benefiting you?** eSentire provides 24/7 coverage to help us mitigate our cyber risks via their SOC and SEIM technology. ### 3. eSentire has been ivari's MSSP for over 2 years. We are happy with the service they provide. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Insurance | Mid-Market (51-1000 emp.) **Reviewed Date:** August 27, 2025 **What do you like best about eSentire?** A set of tools that meets out needs and fits out environment. A good process for incident escalation. Timely service review meeting to hear customer's voice **What do you dislike about eSentire?** There are somethings could be better (metric and report_ but nothing dislike. **What problems is eSentire solving and how is that benefiting you?** We outsourced majority of our security functions to eSentire (MSSP). ### 4. eSentire is an easy recommendation **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Law Practice | Mid-Market (51-1000 emp.) **Reviewed Date:** May 22, 2025 **What do you like best about eSentire?** eSentire has proven their effectiveness in multiple instances. Alert emails are informative. Quarterly reviews are some of the best minutes I spend in meetings; quick, effective and informative. **What do you dislike about eSentire?** Calls from SOC engineers can be difficult due to language barriers and accents. **What problems is eSentire solving and how is that benefiting you?** eSentire provides 24/7/365 security monitoring for our firm. They monitor endpoints, end network and logs (SIEM). ### 5. Our experience has been exactly what we have needed **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Security and Investigations | Mid-Market (51-1000 emp.) **Reviewed Date:** June 05, 2025 **What do you like best about eSentire?** The timeliness of eSentire is something that helps us out a lot. Their responsiveness is great as well. **What do you dislike about eSentire?** At the moment, I can't think of anything that I don't like. **What problems is eSentire solving and how is that benefiting you?** They are helping us have the 24/7 Security Operations Center that we can't provide ourselves with our small business. ### 6. Outstanding Managed Detection and Response with Stellar Support **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** January 29, 2025 **What do you like best about eSentire?** I appreciate eSentire’s proactive, around-the-clock threat monitoring and swift response to incidents. Their SOC team feels like a true extension of our internal security staff, always ready to address issues with deep expertise and a calm, solution-oriented approach. **What do you dislike about eSentire?** While I don’t have many complaints, some of the advanced configuration options do require a bit of a learning curve, and pricing can be on the higher side compared to basic security solutions. However, given the excellent customer support and the robust protection provided, these factors are easily outweighed by the overall value and peace of mind that eSentire delivers. **What problems is eSentire solving and how is that benefiting you?** eSentire’s SOC and MDR solution addresses our critical need for round-the-clock threat monitoring and rapid response to potential security incidents. By proactively identifying suspicious activity, investigating threats in real time, and executing swift containment measures, eSentire significantly reduces our risk exposure and minimizes disruptions to operations. ### 7. eSentire lets me sleep at night! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Real Estate | Enterprise (> 1000 emp.) **Reviewed Date:** June 12, 2025 **What do you like best about eSentire?** eSentire keeps a vigilant eye on our network. **What do you dislike about eSentire?** Sometimes alerts can come in after the initial event. This is due to eSentire reviewing the events. **What problems is eSentire solving and how is that benefiting you?** eSentire is watching all logs collected in our SIEM and interrupting malicous traffic. ### 8. Great Partner! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Legal Services | Mid-Market (51-1000 emp.) **Reviewed Date:** September 21, 2022 **What do you like best about eSentire?** Available risk practitioners that continually help you take advantage of all the services they have to offer and help prioritize risks that arise. **What do you dislike about eSentire?** Looking forward to the mobile app and additional use of AI to enhance threat detection and response. All on the road map. **What problems is eSentire solving and how is that benefiting you?** Leveraging the large amount of data from our environment, providing their expert analysis and zeroing in on the specific tasks that we need to action. ### 9. Security **Rating:** 4.5/5.0 stars **Reviewed by:** Wade H. | Security engineer, Enterprise (> 1000 emp.) **Reviewed Date:** March 26, 2025 **What do you like best about eSentire?** Response time in tight situations you call and they answer **What do you dislike about eSentire?** Details in an incident vectors of an attack would be helpful **What problems is eSentire solving and how is that benefiting you?** 24/7 coverage ### 10. Managed services **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Legal Services | Mid-Market (51-1000 emp.) **Reviewed Date:** December 21, 2022 **What do you like best about eSentire?** Concierge services enhanced the security services provided by eSentire. CSM and support are patient and willing to help when needed. **What do you dislike about eSentire?** Overall from a security perspective, some companies need extra help with reducing risk. I feel the support team could help create more seamless processes **What problems is eSentire solving and how is that benefiting you?** Information security vulnerability management, network monitoring, incident response, endpoint detect, prevent and respond, and log monitoring. ### 11. Cybersecurity BEST IN CLASS Vendor **Rating:** 5.0/5.0 stars **Reviewed by:** Ross C. | Director of Technology, Small-Business (50 or fewer emp.) **Reviewed Date:** June 14, 2022 **What do you like best about eSentire?** As a customer of 10 years, watching eSentire grow and maintain the same level of service is beyond impressive. They are the best at what they do and they also understand the importance of educating their customers on emerging cybersecurity threats and topics of concern. **What do you dislike about eSentire?** eSentire has grown so fast that staying up to date on new product and service offerings has been a challenge. I'm used to vendors harassing and upselling me constantly which is not what they do so it's on me to be a little more proactive in seeing what's new with them. **What problems is eSentire solving and how is that benefiting you?** eSentire provides holistic cybersecurity coverage to my network which is incredibly beneficial as blanket coverage to the network defenses I have already put in place myself. They also provide resources in the event I ever do have a breach....knock on wood **Official Response from Team eSentire:** > Hi Ross! Thank you for taking the time to share your experience with eSentire. Please reach out to your Customer Success Manager if you have any questions about new or updated service offerings. We're here to help! ### 12. Great service with a great price point **Rating:** 5.0/5.0 stars **Reviewed by:** Mark A. | Director of IT, Mid-Market (51-1000 emp.) **Reviewed Date:** October 30, 2024 **What do you like best about eSentire?** Rapid detection and response. Responsive whenever we reach out **What do you dislike about eSentire?** There are no items that we have found to dislike . **What problems is eSentire solving and how is that benefiting you?** Alerting us to any valid cyber threat and then taking action when required. Eliminating the noise from our alerts down to a handful of meaningful items for our limited team to look into. This allows my team to service the business more effectively while knowing that we aren't missing a threat. ### 13. Quality service with quick response **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Mid-Market (51-1000 emp.) **Reviewed Date:** June 20, 2023 **What do you like best about eSentire?** Fast and professional support 24/7. Very useful eSentire Insight portal. They handle all issues on co-managed devices promptly. They insistently follow up all issues related to our company. **What do you dislike about eSentire?** They didn't send a proper notification for a critical patch of Crowdstrike but this was one time issue. **What problems is eSentire solving and how is that benefiting you?** They monitor all network traffic and logs 24/7 and notify us for all incidents immediately. It is very beneficial for us because we don't have enough resources to do this. ### 14. Top notch MDR partner **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Manufacturing | Enterprise (> 1000 emp.) **Reviewed Date:** June 02, 2025 **What do you like best about eSentire?** eSentire provides superior round-the-clock cyber protection and service. **What do you dislike about eSentire?** I can't think of anything that I am dissatisfied with. **What problems is eSentire solving and how is that benefiting you?** eSentire monitors and alerts our internal team to any suspicious activity and/or potentially malicious threat to our global network. ### 15. The onboarding experience was smooth and the day-to-day support is great. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Legal Services | Enterprise (> 1000 emp.) **Reviewed Date:** November 25, 2024 **What do you like best about eSentire?** Their support tickets are timely and provide proper details for remediation. **What do you dislike about eSentire?** eSentire is a bit complicated and expensive. **What problems is eSentire solving and how is that benefiting you?** They are more technical and talented than our previous SOC. They are helping us respond to our own internal users faster and with better information. The customer touch-point meetings are worthwhile. ### 16. Great Endpoint Security & SoC services **Rating:** 5.0/5.0 stars **Reviewed by:** Celestino C. | Manager of Information Security, Mid-Market (51-1000 emp.) **Reviewed Date:** December 18, 2024 **What do you like best about eSentire?** Responsivness and customer service are great features of eSentire. **What do you dislike about eSentire?** Contract agreements with external software vendors that are utalized by eSentire. **What problems is eSentire solving and how is that benefiting you?** eSentire is providing us with 24/7 endpoint monitoring and response services - required by our clients. ### 17. eSentire is a great partner and an extension of our team. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Industrial Automation | Enterprise (> 1000 emp.) **Reviewed Date:** September 19, 2024 **What do you like best about eSentire?** We've been using eSentire for over 5 years. Our experience with them has been great from the very beginning. Implementation is very easy and they are with you every step of the way. They have excellent customer support. Our dedicated customer success manager is always available to help, quick to respond, and loops in other experts when needed to provide expert security guidance. They go above and beyond to make sure we are well-supported, no matter the complexity of the issue. Their threat intelligence briefings and papers are also very helpful. They proactively warn us of current and emerging cyber threats and perform proactive threat hunts which helps us stay a step ahead of potential risks. Overall, eSentire has proven to be a reliable security partner. The ability to send in multiple signals (endpoing, log, network, vulnerability, identity, etc.) truly set them apart. **What do you dislike about eSentire?** No security product or service provider is perfect. When they miscategorize or miss a security event, they learn from it and improve the overall process. As they have grown, we did notice a slight decrease in the quality of their alerts, but they have taken customers feedback and improved. **What problems is eSentire solving and how is that benefiting you?** Staffing security experts is not easy. eSentire provides subject matter experts and seasoned analysts to help us monitor our environment 24x7x365. ### 18. eSentire.. they help you sleep at night **Rating:** 5.0/5.0 stars **Reviewed by:** Scott S. | N, Mid-Market (51-1000 emp.) **Reviewed Date:** December 08, 2023 **What do you like best about eSentire?** The team behind the service is top notch. they are quick to respond to all requests. **What do you dislike about eSentire?** There is nothing that comes to mind that we dislike **What problems is eSentire solving and how is that benefiting you?** eSentire Managed Detection and Response ### 19. Good Experience **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** June 03, 2025 **What do you like best about eSentire?** Easy communication with support, reliable service **What do you dislike about eSentire?** There are some false positives, minor issue. **What problems is eSentire solving and how is that benefiting you?** Network security ### 20. 24x7x365 SOC and security coverage - very Happy **Rating:** 5.0/5.0 stars **Reviewed by:** Todd M. | Senior Manager, IT Security and Infrastructure, Enterprise (> 1000 emp.) **Reviewed Date:** March 01, 2023 **What do you like best about eSentire?** Glasd to know a team is monitoring us 24x7 **What do you dislike about eSentire?** There is nothing that I feel needs improvement ttoday. **What problems is eSentire solving and how is that benefiting you?** They now maintain a LOG retention of 1 year and that is helpful. **Official Response from Team eSentire:** > Hi Todd, We're happy to know that you're satisfied with our MDR service. Thank you for your continued trust! ### 21. eSentire eliminates the stress and burden of managing threat detection and response in house **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Manufacturing | Mid-Market (51-1000 emp.) **Reviewed Date:** August 01, 2024 **What do you like best about eSentire?** Having eSentire in place has eliminated the stress of managing threat detection and response in house and allows us to focus instead on our risk mitigation efforts, project and task work. **What do you dislike about eSentire?** We have yet to find a downside, they truly are a partner to us. **What problems is eSentire solving and how is that benefiting you?** eSentire provides 24/7 monitoring, threat detection, investigation, and response so we can proactively address potential cyber threats before they escalate into serious breaches. ### 22. Amazing service that keeps us protected **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Legal Services | Mid-Market (51-1000 emp.) **Reviewed Date:** August 08, 2024 **What do you like best about eSentire?** I like the communication we reveive from our rep, engineer and technical support. We have quaartely reviews and this help our team stay on track and up to date on our security posture. The heavy lifting is odne by the eSentire team and we just monitor dsahboards and e-mail notifications as needed. The extended benifit of the Tenable tools for monitoring our system and helping us stay proactive on updates and software issues is a big bonus. **What do you dislike about eSentire?** I haven't found a downside at all. For us there have been no negetives. **What problems is eSentire solving and how is that benefiting you?** We have a small I.T. staff and don't have a dedicated person and eSentire takes care of that roll for us savin us time and money. ### 23. Excellent proactive security partner that saves workforce labor **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Wholesale | Mid-Market (51-1000 emp.) **Reviewed Date:** November 07, 2024 **What do you like best about eSentire?** We love the proactive approace eSentire takes with threat assessment and mitigation. The SOC is highly reactive when called upon. It was a very fast implementation and rollout. **What do you dislike about eSentire?** The only complaint we have is that you cannot get escalated past tier 1 on the phone hotline. **What problems is eSentire solving and how is that benefiting you?** Inbound IP attacks, malware, and malacious network activity is actively blocked by the various eSentire services we employ. ### 24. EDGE OFS eSentire Review **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Oil & Energy | Enterprise (> 1000 emp.) **Reviewed Date:** January 16, 2025 **What do you like best about eSentire?** Implementation team, technical knowledge. **What do you dislike about eSentire?** Nothing to dislike currently, the team has done an exceptional job ensuring all of our needs are met. **What problems is eSentire solving and how is that benefiting you?** Endpoint security, threat detection, ### 25. eSentire: The Third Eye **Rating:** 5.0/5.0 stars **Reviewed by:** Barry F. | Information Technology Director, Mid-Market (51-1000 emp.) **Reviewed Date:** November 17, 2023 **What do you like best about eSentire?** The eSentire line of products helps our organization maintain a superior security footprint. As a healthcare institution, we have to be ever watchful of exploits and compromises. eSentire provides the services that we can't because of staffing and skillset issues. They keep an eye on things we can can't on a continual basis. At some point, we have to turn our attention to something else, eSentire continues the monitoring to help maintain our environment. **What do you dislike about eSentire?** Catalogue of products is somewhat confusing. The Carbon Black relationship doesn't provide a complete end point solution. We can't force scans locally. That's a big deal. **What problems is eSentire solving and how is that benefiting you?** Threat monitoring and detection. ### 26. IT Security Review with eSsntire **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** November 22, 2024 **What do you like best about eSentire?** Gives us peace of mind that our systems are secure and protected against advanced threats. **What do you dislike about eSentire?** A bit hard to navigate or know where to look for things if you are a beginner. **What problems is eSentire solving and how is that benefiting you?** Ensuring Business Netwrok Devices and endpoints are protected from advanced threats on our network. ### 27. We leverage eSentire for esNetwork sensors, Carbon Black and Sumo Logic. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Civil Engineering | Enterprise (> 1000 emp.) **Reviewed Date:** May 27, 2022 **What do you like best about eSentire?** Ease of deployment, use and communication is seamless. SOC is quick to respond to issues with informative answers. **What do you dislike about eSentire?** Our lack of knowledge on how to utilize Sumo Logic makes us more dependent on eSentire. **What problems is eSentire solving and how is that benefiting you?** Preventing malicious traffic. Alerting on malicious traffic, and compromised sign in's and helping respond to cyber security events by providing needed log information. **Official Response from Team eSentire:** > Hi Frank, We appreciate you leaving us a review. Thank you for trusting eSentire! ### 28. New Sr Security Manager review **Rating:** 5.0/5.0 stars **Reviewed by:** Joel I. | Senior Security Manager, Enterprise (> 1000 emp.) **Reviewed Date:** October 28, 2024 **What do you like best about eSentire?** My early experiences with eSentire have been very positive. As a new Security Manager for my company I found them engaging, project focused, and responsive. **What do you dislike about eSentire?** I would like to see more services provided by eSentire to help support my company. **What problems is eSentire solving and how is that benefiting you?** Acting as our MDR is extemely valuable to us as we have a small security team. ### 29. eSentire has provided exceptional managed security services **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Manufacturing | Enterprise (> 1000 emp.) **Reviewed Date:** December 04, 2024 **What do you like best about eSentire?** Managed SOC team is very well trained and responds to incidents in a timely manner **What do you dislike about eSentire?** Cost is slightly higher compared to other services. **What problems is eSentire solving and how is that benefiting you?** eSentire filters out unnecessary alerts, alowing our Cyber team to focus on confirmed incidents. ### 30. Esentire customer for 5+ years. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** September 19, 2024 **What do you like best about eSentire?** 24/7 SOC is always responsive, knowledgable and skilled. I know they have my back. **What do you dislike about eSentire?** Nothing that I dislike. They could use more staff dedicated to operational issues as opposed to cyber issues. **What problems is eSentire solving and how is that benefiting you?** The partnership allows us to have 24/7 monitoring of our environment without staffing our own SOC. This saves on costs significantly. The expertise that Esentire brings would be hard to match on our own. ### 31. The best **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Investment Management | Mid-Market (51-1000 emp.) **Reviewed Date:** September 14, 2017 **Describe the project or task eSentire helped with:** Daily monitoring, intrusion detection/prevention **What do you like best about eSentire?** Service and responsiveness. Overall expertise **What do you dislike about eSentire?** Nothing, they provide the best service in the business **What problems is eSentire solving and how is that benefiting you?** eSentire solves several problems including external threat prevention, vulnerability management and internal logging. ### 32. York Capital Management **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** March 10, 2023 **What do you like best about eSentire?** We like the extra protection of security added to our environment. **What do you dislike about eSentire?** Not much to say here , we all agree it's a added security benefit. **What problems is eSentire solving and how is that benefiting you?** Esentire is always watching and protecting our environment when we're busy . **Official Response from Team eSentire:** > Hi Michael! We appreciate you leaving us a review. Thank you for your continued trust! ### 33. SMB consideration for MDR vendor **Rating:** 4.5/5.0 stars **Reviewed by:** Bob O. | Director of IT, Mid-Market (51-1000 emp.) **Reviewed Date:** April 17, 2024 **What do you like best about eSentire?** Depth of skill, commitment to resolution and customer service **What do you dislike about eSentire?** Occasional responsiveness on mid or lower level threats. **What problems is eSentire solving and how is that benefiting you?** They are providing the round the clock coverage of our environment using tools and technology we are not staffed to understand or maintain. ### 34. eSentire made it possible for us to identify risks and threats in our design **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Automotive | Mid-Market (51-1000 emp.) **Reviewed Date:** May 09, 2024 **What do you like best about eSentire?** I like that it is easy to see risks and threats by using the services and that I get an email every week with a summary of the threats and risks. eSentire has helped us identify vulnerabilities much more quickly, determine how to prioritize them, and take steps to address them. eSentire offers a wide range of features and great customer support, so it was fairly straightforward to integrate and start getting value from the service. Our engineers and myself are active users of eSentire right now and that was not the case 3 months ago. **What do you dislike about eSentire?** It was somewhat hard for us to set everything up correctly, so that we had insight into where the vulnerabilities resided. We were able to add in some prefixes for our service, which enabled us to identify the source, but it took some time to get it set up correctly. **What problems is eSentire solving and how is that benefiting you?** eSentire is enabling us to see vulnerabilities we have and determine how big of a threat they are. We are now able to make informed decisions about which vulnerabilities we want to address. ### 35. Great company **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Small-Business (50 or fewer emp.) **Reviewed Date:** July 12, 2024 **What do you like best about eSentire?** Working with their SOC is a good experience. I feel safe with them watching our network traffic. **What do you dislike about eSentire?** There was one occasion where they may have missed some fingerprints that appeared on a network device **What problems is eSentire solving and how is that benefiting you?** eSentire is actively monitoring the traffic going into and out of our network and also performing penetration testing. The reporting of the pen tests is clear and readable. They are getting the job done actively distrupting undesireable traffic while providing good cusomter service. ### 36. Highly Recommend! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Staffing and Recruiting | Mid-Market (51-1000 emp.) **Reviewed Date:** September 20, 2024 **What do you like best about eSentire?** I appreaciate how user friendly the UI and dashboard are. **What do you dislike about eSentire?** I haven't come across anything I'd consider to be a downside. **What problems is eSentire solving and how is that benefiting you?** It's newest addition of Dark Web Monitoring is helping to reveal our company's compromised credentials. ### 37. Great MSSP Experience **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Venture Capital & Private Equity | Mid-Market (51-1000 emp.) **Reviewed Date:** October 25, 2023 **What do you like best about eSentire?** Onboarding was fairly painless. Detailed runbooks made it easy to get them integrated. The ESOC has some extremely talented analysts who are easy to get in touch with and have SME's on a large number of topics. The team does a great job at keeping the number of false positive alerts within our enviroment to a minimum. If you can afford it, esentire has the capacity to cover your entire security stack from endpoint, to user to network. **What do you dislike about eSentire?** The laceworks product needs some maturation. It is new and provides great data but has provided the most false positives since implementing. Would prefer a once a month Service review cadance and more frequent checkins. An annual or 6 month health check review with a technical SME would also be great to ensure that any new infrastructure or implemented hardware/software is being appropriatly accounted for and added to monitoring. E.g. that all new servers are sending data to the SIEM. I believe this is done under the consulting SKU but is an additional cost. Inability to move to our own IAM for loggins (Azure AD) **What problems is eSentire solving and how is that benefiting you?** eSentire helps us facilitate 24/7 security monitoring, detection, response and investigation. ### 38. eSentire - A powerful MDR that keeps moving in the right direction **Rating:** 4.0/5.0 stars **Reviewed by:** Jordon F. | Director of Technology, Mid-Market (51-1000 emp.) **Reviewed Date:** August 20, 2021 **What do you like best about eSentire?** eSentire provides a comprehensive MDR solution that is scalable for companies of any size. Their SOC is incredibly responsive and gives us near-instant insight into suspicious activity on endpoints and network assets. Of late, eSentire has been closely partnering with Microsoft, aligning well with our increased leverage of Azure resources. **What do you dislike about eSentire?** I don't have, as of yet, anything I could claim to dislike about eSentire. They have been a great partner from the beginning of our engagement. **What problems is eSentire solving and how is that benefiting you?** eSentire has helped us increase our security posture significantly, providing 24/7 365 monitoring of a wide array of firm resources, significantly increasing my ability to sleep at night. ### 39. Excellent products and services **Rating:** 4.5/5.0 stars **Reviewed by:** Jeremy H. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 20, 2024 **What do you like best about eSentire?** Speed of detection and response. We are notfied immediately if there is an issue. **What do you dislike about eSentire?** Sumo Logic support - sometimes it can be hard to get support with the Sumo Logic side **What problems is eSentire solving and how is that benefiting you?** MDR ### 40. Excellent MDR provider, amazing value for the service that you get! **Rating:** 5.0/5.0 stars **Reviewed by:** Michael S. | Enterprise (> 1000 emp.) **Reviewed Date:** July 20, 2023 **What do you like best about eSentire?** From the very start of our engagement years ago, eSentire demonstrated a deep understanding of our business and cybersecurity needs. eSentire presented a well-crafted solution that meets requirements of our industry and sets out a plan for how they will mitigate cyber risks specific to our organization. We currently have multiple points of security coverage including network, endpoint, and log with them - I can confidently say their solutions have effectively filled the gaps in our system and align with our security strategy. Our team finds their Insight portal easy to use, and we enjoy having complete visibility into our environment. I was also very impressed with the ease of setup. Despite the deployment timeline during the winter holidays and the logistical challenges of coordinating international training, eSentire exceeded our expectations during the rollout. **What do you dislike about eSentire?** Nothing yet. If there are any gaps, eSentire always addresses them and continues to advance their product roadmap. **What problems is eSentire solving and how is that benefiting you?** Protecting sensitive data to ensure client privacy and retain competitive advantage was a key business objective for us, but my team couldn’t undertake comprehensive coverage beyond the standard 9-5 business hours. When we were shopping for 24/7 coverage, eSentire emerged as an exceptional business partner that delivered outstanding results. They provide around the clock monitoring, global network coverage, and 24/7 support from threat hunters. With eSentire we get unmatched visibility, rapid response capabilities, and cost efficiency compared to running an in-house SOC. Our team has peace of mind knowing that eSentire is watching over our overseas offices even at 2 am. ### 41. Solid first line of defense **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Food Production | Enterprise (> 1000 emp.) **Reviewed Date:** December 08, 2023 **What do you like best about eSentire?** eSentire have a wide suite of security products that are availble to us. They have a great engagement model that drives towards education and is personalized to our environment. We also appreciate the continuity of resources so we don't have to go to new people every time we have a request for a deeper analysis. **What do you dislike about eSentire?** At times, the time between the event being triggered and getting the notification from eSentire seems longer than it should be. It is always within the SLA but it can be some tense moments while we dig in to the details ourselves. This be unrealistic as eSentire has to do their own research but would love to see this gap closed. **What problems is eSentire solving and how is that benefiting you?** 24x7 SOC ### 42. eSentire - trusted security partner **Rating:** 5.0/5.0 stars **Reviewed by:** Amy M. | CISO /Manager of Information Security, Mid-Market (51-1000 emp.) **Reviewed Date:** October 25, 2021 **What do you like best about eSentire?** eSentire has become our go-to business partner for all things about security. They provide exceptional security solutions that meet industry requirements and help us mitigate risks. With eSentire, we can avoid the complexities and costs that come with hiring & training our own experts. Instead, we get high quality support from their SOC analysts and threat hunters who have 24/7 eyes on glass. eSentire top-of-line XDR platform gathers information from a broad array of signals and context drivers to give us a comprehensive visibility of our environment. Furthermore the insight portal is easy to use whenever we need to look up investigation details from a specific signal. It also provide solid audit evidence for our certification audit and client audits. **What do you dislike about eSentire?** No major issues with eSentire. Their dedication, expertise, and continuous support have consistently gone above and beyond our expectations. **What problems is eSentire solving and how is that benefiting you?** Before eSentire, my internal security team simply didn't have the capacity or know-how to monitor our environment 24/7. Engaging eSentire has helped us to maintain a strong security posture without straining my own staff. They go above and beyond to proactively identify and address potential vulnerabilities before they have a chance to damage our reputation. The insights from eSentire’s threat response unit have been invaluable to us, especially the monthly threat intelligence briefings. They help us stay one step ahead and connect the dots between security events that would have otherwise gone unnoticed. We know eSentire has our backs. I also leverage eSentire resources as a continous training platform my team. ### 43. By far the best MDR Solution ever... **Rating:** 5.0/5.0 stars **Reviewed by:** Victor M. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 18, 2024 **What do you like best about eSentire?** Their seamlessness into our environment, felt like they werent even there... Along with their 24/7 service we can sleep knowing they are watching! **What do you dislike about eSentire?** No access to their probes they leave on site, which is expected since they are most likely proprietary... but thats it really. **What problems is eSentire solving and how is that benefiting you?** It helps keep our business on the forefront of threats by providing us with Threat updates, and continuous monitoring. ### 44. Amazing product especially the detection and response capability **Rating:** 5.0/5.0 stars **Reviewed by:** Eric A. | Mid-Market (51-1000 emp.) **Reviewed Date:** July 20, 2023 **What do you like best about eSentire?** Amazing product especially the detection and response capability **What do you dislike about eSentire?** As for now I have not noticed anything that i dislike about esentire **What problems is eSentire solving and how is that benefiting you?** Security Operations Center to detect and response to intrution and this gives me slepp since I have a small team to have to worry about all the responsibility that comes with intrusion detection. ### 45. Good Experience with eSentire **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Enterprise (> 1000 emp.) **Reviewed Date:** January 18, 2023 **What do you like best about eSentire?** I like the professionalism of the SOC and their developed, standardized processes. **What do you dislike about eSentire?** Nothing really. It's been a good experience. Possibly the fact that they don't support a more variety of vendor products. **What problems is eSentire solving and how is that benefiting you?** We run a fairly lean team and eSentire allows us to augment that team by leveraging their SOC. **Official Response from Team eSentire:** > Hi there! We’re happy to know that you’re having a good experience with our SOC. Thank you for your continued trust. ### 46. eSentire service review **Rating:** 4.5/5.0 stars **Reviewed by:** Ed B. | Mid-Market (51-1000 emp.) **Reviewed Date:** December 27, 2023 **What do you like best about eSentire?** Ease of use with logging materials and responsiveness of the SOC. **What do you dislike about eSentire?** Would prefer more phone call notifications than email communications during the evening hours as it's easier to review issues when notified via phone rather than trying to rely on being awake to check your email. **What problems is eSentire solving and how is that benefiting you?** We have a small IT staff and don't have a dedicated security person. ### 47. Thorough and Attentive! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Law Practice | Mid-Market (51-1000 emp.) **Reviewed Date:** January 23, 2024 **What do you like best about eSentire?** We're given great peace of mind by eSentire's network and logs monitoring. I love the thorough reviews of the reports they generate for us. **What do you dislike about eSentire?** There was a lot of confusion with meetings and schedules while in transition between account reps, but that would happen about anywhere. **What problems is eSentire solving and how is that benefiting you?** eSentire is monitoring network traffic and log files to catch vulnerabilities and issues that we otherwise wouldn't catch nearly as quickly. ### 48. eSentire Services and customer service help me rest without the worry every moment of every day **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Law Practice | Enterprise (> 1000 emp.) **Reviewed Date:** October 14, 2021 **What do you like best about eSentire?** Assessing security vendors is challenging. As a security practitioner, there’s a tendency to constantly feel you’re behind the ever-evolving threat landscape. We needed a cybersecurity solution that would mature with our needs, and eSentire fit the bill. For me and my team, eSentire is far more than a security vendor. We trust eSentire as a business partner who’s always on the lookout for us. Their experts are intimately familiar with our environment, and we can trust that they will detect any anomalies in our environment and do everything possible to protect us. Having eSentire services allows us to monitor multiple signals within our complex environment. This visibility is critical to being able to identify threats as soon as possible. **What do you dislike about eSentire?** I cannot think of anything to dislike about the eSentire services I currently use. **Recommendations to others considering eSentire:** This company's customer service, dedication, and services will impress. Give them a shot. **What problems is eSentire solving and how is that benefiting you?** Even though I have a decently sized in house team, you can’t do it all, particularly 24/7. eSentire answered two of our most pressing needs: identifying threats quickly and extending capabilities to respond, minimizing the impact of any threat. We know that with eSentire we’re protected by the best security pros in the business. They have a strong track record of developing and retaining talent, they always deliver high quality support, and they alleviate the pressures on my staff by acting as an extension of our team. In short - partnering with eSentire was a cost-effective way for us to maintain 24/7 coverage, get expert guidance, and prioritize resilience. ### 49. eSentire Rocks **Rating:** 5.0/5.0 stars **Reviewed by:** Rommel M. | Assistant Director Of Information Technology, Mid-Market (51-1000 emp.) **Reviewed Date:** September 11, 2017 **Describe the project or task eSentire helped with:** Our firm needed a security assessment done to gauge our progress as we implemented various cyber security hardening initiatives. eSentire had a comprehensive plan to get metric and provide contiuously updated data on how well our efforts have worked and also provide a roadmap that we could follow for the future. **What do you like best about eSentire?** Proactive responses from the team with information vital to the project. Peace of mind knowing that the "noise" is filtered out and alerts are only for actionable issues. **What do you dislike about eSentire?** I haven't come across anything as yet that I've disliked. **Recommendations to others considering eSentire:** Do your research, talk to others who have used their service and you will realize a common thread of finding a solution that works for "you" and not a cookie cutter sales approach. **What problems is eSentire solving and how is that benefiting you?** They protect our network and Endpoints with Carbon Black, they provide timely alerts via call, email, and text per our individual wishes. This allows our team to gfocusa on other IT tasks knowing that our security needs are being met. ### 50. Best money I have ever spent on Infosec **Rating:** 5.0/5.0 stars **Reviewed by:** Chris t. | Enterprise (> 1000 emp.) **Reviewed Date:** July 24, 2023 **What do you like best about eSentire?** eSentire has been a game-changer for our organization and is a longtime trusted business partner. We rely on their SOC team to provide 24/7 global monitoring across our assets. The value of this investment is evident to our board. With eSentire we benefit from extensive coverage at a fraction of the cost required to build our own SOC. As a global organization with multiple offices, ease of use and configuration is very important to us. We were able to seamlessly integrate eSentire's detection tools into our systems without wasting time configuring each signal. Overall, we get an unparalleled level of visibility and threat-hunting expertise with eSentire. **What do you dislike about eSentire?** In our experience, we haven’t seen any major problems with eSentire. If any issues arise, we can effectively address them with our Customer Success Manager, who plays a big role as an extension of our team. **What problems is eSentire solving and how is that benefiting you?** Before engaging with eSentire, our in-house security team struggled to manage alerts and conduct investigations on top of their existing duties. eSentire has become our strong ally in this regard, significantly reducing the workload for our security team. Since we partnered with eSentire, we’ve seen measurable improvements in our security posture. On multiple occasions, they detected and neutralized threats that would have otherwise slipped under our radar. Their robust EDR solution combined with comprehensive log investigations has greatly improved our defenses. We get a lot of value from how they operationalize threat intelligence and I’m blown away by the TRU experts on a regular basis. ## eSentire Discussions - [What does MDR mean?](https://www.g2.com/discussions/what-does-mdr-mean) - 1 comment - [What is managed detection and response?](https://www.g2.com/discussions/esentire-what-is-managed-detection-and-response) - 1 comment - [What is managed detection and response?](https://www.g2.com/discussions/what-is-managed-detection-and-response) - 2 comments - [How does eSentire work?](https://www.g2.com/discussions/how-does-esentire-work) - 1 comment - [What is MDR managed detection and response?](https://www.g2.com/discussions/what-is-mdr-managed-detection-and-response) - 2 comments - [View eSentire pricing details and edition comparison](https://www.g2.com/products/esentire/reviews?page=3§ion=pricing&secure%5Bexpires_at%5D=2026-07-18+09%3A40%3A06+-0500&secure%5Bsession_id%5D=e67176d3-db4a-47a6-b650-b083d6a3cee6&secure%5Btoken%5D=e162cbc496256f20da0d330948fefe1a4ffe367f4191a86cd474cb2528f63706&format=llm_user) ## eSentire Integrations - [Apple iOS](https://www.g2.com/products/apple-ios/reviews) - [Auth0](https://www.g2.com/products/auth0/reviews) - [AWS and Cloud Services](https://www.g2.com/products/aws-and-cloud-services/reviews) - [Azure Monitor](https://www.g2.com/products/azure-monitor/reviews) - [CrowdStrike Falcon Endpoint Protection Platform](https://www.g2.com/products/crowdstrike-falcon-endpoint-protection-platform/reviews) - [Dropbox](https://www.g2.com/products/dropbox/reviews) - [Google Cloud](https://www.g2.com/products/google-cloud/reviews) - [Google Workspace](https://www.g2.com/products/google-workspace/reviews) - [Jira](https://www.g2.com/products/jira/reviews) - [Microsoft 365](https://www.g2.com/products/microsoft365/reviews) - [Microsoft Azure](https://www.g2.com/products/microsoft-microsoft-azure/reviews) - [Microsoft Defender for Cloud Apps](https://www.g2.com/products/microsoft-defender-for-cloud-apps/reviews) - [Microsoft Defender for Endpoint](https://www.g2.com/products/microsoft-defender-for-endpoint/reviews) - [Microsoft Defender for Identity](https://www.g2.com/products/microsoft-defender-for-identity/reviews) - [Microsoft Defender for Office 365](https://www.g2.com/products/microsoft-microsoft-defender-for-office-365/reviews) - [Microsoft Defender XDR](https://www.g2.com/products/microsoft-defender-xdr/reviews) - [Microsoft Entra ID](https://www.g2.com/products/microsoft-entra-id/reviews) - [Microsoft Sentinel](https://www.g2.com/products/microsoft-sentinel/reviews) - [Microsoft Teams](https://www.g2.com/products/microsoft-teams/reviews) - [NetScaler](https://www.g2.com/products/netscaler/reviews) - [Okta](https://www.g2.com/products/okta/reviews) - [Openfire](https://www.g2.com/products/openfire/reviews) - [Palo Alto Networks Next-Generation Firewalls](https://www.g2.com/products/palo-alto-networks-next-generation-firewalls/reviews) - [RiskShield](https://www.g2.com/products/riskshield/reviews) - [SentinelOne Singularity Endpoint](https://www.g2.com/products/sentinelone-singularity-endpoint/reviews) - [Slack](https://www.g2.com/products/slack/reviews) - [Sumo Logic](https://www.g2.com/products/sumo-logic/reviews) - [Tenable Nessus](https://www.g2.com/products/tenable-nessus/reviews) - [Tenable One](https://www.g2.com/products/tenable-one/reviews) - [Tenable Vulnerability Management](https://www.g2.com/products/tenable-vulnerability-management/reviews) ## eSentire Features **Platform Features** - 24/7 support - Proactive report alerts - Application control - Proactive threat hunting - Rapid response time - Customizeable reports - Managed Services **Automation Capabilities** - Automated remediation - Automated investigation - AI Agents ## Top eSentire Alternatives - [Arctic Wolf](https://www.g2.com/products/arctic-wolf/reviews) - 4.7/5.0 (276 reviews) - [Sophos MDR](https://www.g2.com/products/sophos-mdr/reviews) - 4.7/5.0 (499 reviews) - [Blackpoint Cyber](https://www.g2.com/products/blackpoint-cyber/reviews) - 4.7/5.0 (257 reviews)