G2 reviewers report that eSentire excels in providing real-time, context-rich threat alerts along with expert guidance, which helps users quickly detect and respond to risks. This proactive approach is complemented by their 24/7 SOC support, ensuring that clients feel secure and supported at all times.
Users say that Blackpoint Cyber's support team is consistently responsive, with many highlighting that the SOC is quick to answer calls during investigations. This level of accessibility is a significant advantage for users who need immediate assistance during critical situations.
Reviewers mention that eSentire's SOC analysts are noted for their transparency and speed in detecting, investigating, and containing threats across various environments. This capability is particularly appreciated by users who value a comprehensive approach to Managed Detection and Response.
According to verified reviews, Blackpoint Cyber is praised for its on-time reporting and good customer service, which contributes to a smooth user experience. Users appreciate the active alerts they receive, which keep them informed without overwhelming them with unnecessary information.
G2 reviewers highlight that while eSentire has a strong overall satisfaction score, some users find it challenging to navigate certain features, indicating a potential area for improvement in ease of use. In contrast, Blackpoint Cyber users report a more intuitive experience, particularly with their MDR dashboard.
Users express that eSentire's proactive threat management is a standout feature, with many noting the effectiveness of their proactive threat hunting capabilities. However, Blackpoint Cyber also receives commendations for its automated investigation features, which streamline the response process for users.
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Blackpoint Cyber
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eSentire
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Entry level for foundational MDR coverage. Experience Next Level MDR with full SOC and threat hunting expertise, meet compliance mandates and engage with our experts for an annual business review.
Threat Intelligence Feed or Network Service with Sensor(s)
MDR (managed detection and response) is a method or service whereas a third party vendor installs a monitoring solution to detect any malicious code or...Read more
What is managed detection and response?
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Managed Detection and Response (MDR) Explained
When a threat actor targets your organization to gain access in your environment and deploy a crippling...Read more
How does eSentire work?
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Not all MDR is created equal. eSentire is the Authority in Managed Detection and Response, protecting the critical data and applications of 1200+...Read more
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