eSentire Reviews & Product Details

eSentire delivers truly proactive Managed Detection and Response. Their SOC analysts are fast, transparent, and consistently on point detecting, investigating, and containing threats quickly across endpoint, network, and cloud. The Threat Center portal is excellent: AI-generated case summaries, clear timelines, and investigation artifacts make it easy to understand what happened and why decisions were made.

Integration depth is a standout. eSentire works smoothly alongside Microsoft 365 Defender, giving us end-to-end visibility without duplicating effort. Their Managed Phishing & Security Awareness program is practical and measurable, and regular Quarterly Service Reviews keep strategy, action items, and escalation plans aligned. Having access to on‑demand Incident Response and advisory adds confidence for high‑stakes situations. Review collected by and hosted on G2.com.

As with most mature MDR platforms, some periodic tuning is necessary to minimize noise and ensure policies are properly aligned. Occasionally, portal features are introduced in stages, which means that UI and feature consistency may not always match what is described in the release notes right away. While the pricing is reasonable for the capabilities offered, it is not the lowest available. However, in our experience, the quality of service and the speed of response more than justify the premium. Review collected by and hosted on G2.com.

eSentire has helped us in many situations. They have alerted us of the most simple of threats, and also of bad actors on our network. Before we even have to triage the situation they block the device(s) and keep our environment safe from lateral movement from the bad actors being on the device(s) that were infected. Review collected by and hosted on G2.com.

Honestly I haven't found one thing that I don't like about eSentire or their product line. Review collected by and hosted on G2.com.

Most Helpful: eSentire provides real-time, context-rich threat alerts along with expert guidance, which ensures quick detection and clear, actionable steps to reduce risks. One of the main advantages is their 24/7 SOC support, proactive management of false positives, and extensive MDR coverage across cloud, network, and endpoints. These features contribute to robust security resilience and improved operational efficiency. Review collected by and hosted on G2.com.

One of the less helpful aspects of eSentire is that its alerts occasionally produce noise from harmless activities, which means I often have to manually verify and gather more context to determine if an alert is legitimate. Another drawback is that the system depends on customer input for things like travel or changes in the environment, and it lacks robust automated suppression in some situations. This can result in extra operational work and slower resolution times for alerts that aren't critical. Review collected by and hosted on G2.com.

I find eSentire extremely valuable for its comprehensive network monitoring and security capabilities, specifically in managing external threats and offering weekly threat intelligence briefings that help me proactively protect my environment. I love the portal, which serves as a highly convenient one-stop shop for all my needs, and the mobile app on my phone significantly enhances my ability to manage tasks efficiently while on the go. The ticketing section is particularly user-friendly, making the creation and tracking of tickets easy, which I find essential for staying organized. Moreover, the reconnaissance reports are readily available and simple to download, enabling me to share critical information quickly with others if needed. The overall setup was very straightforward, and since my account was pre-configured when I joined the team, I encountered no hassles. I genuinely appreciate how smooth and effective my experience has been with eSentire, leading me to recommend it highly, evidenced by my rating of 10 out of 10. Review collected by and hosted on G2.com.

So far, I have no dislikes with eSentire Review collected by and hosted on G2.com.

I really appreciate how responsive eSentire is; it consistently addresses my questions and issues with detailed and timely information. This responsiveness is crucial for my work. Additionally, I find that it provides excellent solutions to the problems we face, which is unmatched. The alert system is a standout feature, as it allows us to identify and respond to potential threats quickly by pinpointing the exact asset responsible for issues, thus facilitating fast rectification. The ability to monitor network traffic effectively and identify anomalies, malware, and unusual login locations is invaluable. Besides, the setup of eSentire was straightforward and well-executed, which eased our transition to using it. I also value the quarterly and biweekly updates, which keep us informed about vulnerabilities, ensuring we are aware of emerging threats. Overall, this gives me great satisfaction with the service provided by eSentire. Review collected by and hosted on G2.com.

I sometimes find it challenging to get immediate expert support in urgent situations. Ideally, I'd like to have an expert on the phone right away. There have been instances where someone got back to us within an hour or two, but during emergencies, it's crucial to have dedicated support. While I understand that issues need to be investigated, having someone see the problem through to the end without passing it off would be more efficient. Review collected by and hosted on G2.com.

I appreciate eSentire's 24/7 monitoring, which ensures continuous surveillance of our environment for cyber threats, as it detects suspicious activities across endpoints, networks, and cloud services. The rapid incident response is invaluable as it means threats are caught and contained immediately, even outside of business hours, effectively reducing the risk of breaches and downtime. I find the proactive identification of indicators and shutting down malicious activities particularly beneficial, as it prevents potential harm before it can escalate. eSentire provides security expertise that my organization lacks internally, and their ability to block or contain threats before they cause damage is a massive relief. Moreover, the ease of initial setup was noteworthy, as it was very straightforward, despite a few areas requiring extra coordination. Review collected by and hosted on G2.com.

Some alerts lack context, requiring more details to understand the root cause. Specifically, alerts don't always include enough about what triggered them, their real-world severity, or the recommended next steps, leading to additional back and forth. Review collected by and hosted on G2.com.

The people we have worked with have all been super competent, and are very effective communicators. We are never left wondering whether or not the person we are speaking with knows what he/she is talking about; and whatever communication is received, we are confident that we understand what is intended. Review collected by and hosted on G2.com.

There are very few issues. Compared to other EDR solutions we have used, they can be a bit verbose. Additionally, it sometimes take a bit of processing (on our side) to parse the volume of data provided to get to the root cause. But it is always there. Review collected by and hosted on G2.com.

I love eSentire for its quick response time and the depth of knowledge across their security personnel. These aspects make it feel as though eSentire is an extension of our security team, providing us with vital insights into the threats we face. I appreciate their ability to respond to threats quickly and effectively, which is crucial for our security needs. Additionally, I find the quarterly updates and newsletters particularly valuable, as they keep us informed about the latest developments and advancements in security. The initial setup was relatively easy, as I would rate it an 8 out of 10 in terms of ease. Overall, I see eSentire as an invaluable part of our security operations. Review collected by and hosted on G2.com.

I find the pricing of eSentire to be a bit steep, which limits my ability to subscribe to additional services unless better pricing discounts are offered. Additionally, the mobile app feels very rudimentary and lacks parity with the web version, which is disappointing. Review collected by and hosted on G2.com.

I find eSentire incredibly valuable for managing our SOC needs. I love how it effectively handles our Defender deployment and aggregates and filters our logs from various tools to identify threats in our environment efficiently. The 24x7 monitoring feature provides constant vigilance over our network, ensuring security at all hours. What stands out the most about eSentire is the impressive response to emerging or suspected threats. Their ability to deliver thorough and timely analysis in the face of potential issues is very reassuring. Furthermore, the support team at eSentire is commendable for their proactivity, professionalism, and extensive knowledge. My confidence in recommending eSentire to others is reflected by a perfect score of 10 out of 10 on the likelihood of recommendation, showing my trust and satisfaction with their service. Review collected by and hosted on G2.com.

I had a few instances in the past where the tickets were not treated with the urgency I requested. BUT these were immediately rectified so it is no longer a concern Review collected by and hosted on G2.com.

We use eSentire as our Security Operations Center (SOC) and Managed Detection and Response (MDR) partner. I appreciate the very complete and thorough analysis they provide, as well as their quick response and how easy they are to work with. They significantly reduce the noise from alerts. eSentire does more than just send alerts and recommend actions; they dive into problems, analyzing why they happened, giving us far more detail than just monitoring alerts. The initial setup was extremely easy, ranking as one of the top 1 or 2 easiest integrations I've experienced, which is impressive given the scope. Their service is very good. Review collected by and hosted on G2.com.

Nothing to note Review collected by and hosted on G2.com.