eSentire Reviews & Product Details

eSentire is a mature (20+ years) MDR with excellent customer-facing features (through the recent improvements of their portal) AND their core technology embedded in their MDR service. They not only focus on the detection part of MDR but most important, they are equally focused on the "R" in MDR. eSentire can thwart attacks in real time using TCP resets. They also have an ecosystem of analysts from Jr. to SME level that adds a level of depth to their service that's unmatched in the industry. They recently enhanced their portal and now allow my security engineers to conduct investigations the way they do. They will also be adding some great AI tools to assist in investigations. Review collected by and hosted on G2.com.

At this point, I don't have any real complaints of their service. I have been using eSentire for several years and they have made improvements in product marketing and maturity. Review collected by and hosted on G2.com.

eSentire delivers truly proactive Managed Detection and Response. Their SOC analysts are fast, transparent, and consistently on point detecting, investigating, and containing threats quickly across endpoint, network, and cloud. The Threat Center portal is excellent: AI-generated case summaries, clear timelines, and investigation artifacts make it easy to understand what happened and why decisions were made.

Integration depth is a standout. eSentire works smoothly alongside Microsoft 365 Defender, giving us end-to-end visibility without duplicating effort. Their Managed Phishing & Security Awareness program is practical and measurable, and regular Quarterly Service Reviews keep strategy, action items, and escalation plans aligned. Having access to on‑demand Incident Response and advisory adds confidence for high‑stakes situations. Review collected by and hosted on G2.com.

As with most mature MDR platforms, some periodic tuning is necessary to minimize noise and ensure policies are properly aligned. Occasionally, portal features are introduced in stages, which means that UI and feature consistency may not always match what is described in the release notes right away. While the pricing is reasonable for the capabilities offered, it is not the lowest available. However, in our experience, the quality of service and the speed of response more than justify the premium. Review collected by and hosted on G2.com.

eSentire has been very helpful for automating alert management, especially when it comes to escalating the alerts that stand out and could potentially pose a threat to our environment. The time it takes for response and resolution is excellent, and it’s one of the things we consistently praise about eSentire. Customer service is on point as well; they’re always helpful and explain new situations to the client in a clear, well-mannered way. The portal is also very useful and easy to navigate, making it simple for a new user to adapt and get comfortable quickly. Recently, I’ve been using eSentire more, and it has been easy to incorporate into my day-to-day checks. With new vulnerabilities coming out, it’s also easy to integrate across all our endpoints. Review collected by and hosted on G2.com.

I have not found anything I disliked about eSentire. One thing that could help is having faster scans on an endpoint without having to call and escalate the case. Other than that, eSentire is great and the process to call and contact someone is excellent. Review collected by and hosted on G2.com.

it let us know by sending notifications about any suspicious operation that happens in our cloud provider. Review collected by and hosted on G2.com.

Sometimes it is too noisy. Somo notifications are important because it is about deletions, then we create a rule to ignore them. But whenever we have a new resource or a different role that does the same, the notification show up again until we create a new rule for it. Maybe in every notification we could have a button to create a rule that match the alert. Review collected by and hosted on G2.com.

I use eSentire for security checks and reviews in our company's IT infrastructure and devices. It alerts us to issues with devices being compromised, which is incredibly helpful. I like that I can easily check alerts and drill down to see which devices should be looked at. The drill-down feature is valuable because it allows us to quickly act on threats and clear out issues on devices to help safeguard our company. Additionally, the initial setup was very easy, mostly handled by our account managers. Review collected by and hosted on G2.com.

I did have an issue with my SSO but was able to get another account made and tied to my company's account. Review collected by and hosted on G2.com.

I like how eSentire is very professional and responsive, which makes me feel a bit safer knowing they're watching. I appreciate that I don't have to worry much about security myself because eSentire is handling it. The automated checking system where they notify us if there's a problem is really valuable to me because it frees me up from having to do the manual checks myself. Review collected by and hosted on G2.com.

The notices about issues in AWS are lacking details that I feel should be in there. For example, when an S3 bucket policy changes, it would be nice to get what the bucket policy was and what it has been changed to help troubleshoot. But they say that details are not available. Review collected by and hosted on G2.com.

I really like that esentire integrates all our log sources and signals with Sentinel and uses its own hunting to surface and handle security alerts. I like the esentire portal new improvements especially the ability to drill down to details from dashboard while the old UI just showed charts. Aso like alert emails with useful data in the issue description. Esentire team has bene quick to respond to queries and issues so nothing really to complain about. Review collected by and hosted on G2.com.

We didnt like that esentire didnt surface the alerts they work on which do not affect our environment. I think this is now addressed on the esentire portal. Review collected by and hosted on G2.com.

eSentire has helped us in many situations. They have alerted us of the most simple of threats, and also of bad actors on our network. Before we even have to triage the situation they block the device(s) and keep our environment safe from lateral movement from the bad actors being on the device(s) that were infected. Review collected by and hosted on G2.com.

Honestly I haven't found one thing that I don't like about eSentire or their product line. Review collected by and hosted on G2.com.

Most Helpful: eSentire provides real-time, context-rich threat alerts along with expert guidance, which ensures quick detection and clear, actionable steps to reduce risks. One of the main advantages is their 24/7 SOC support, proactive management of false positives, and extensive MDR coverage across cloud, network, and endpoints. These features contribute to robust security resilience and improved operational efficiency. Review collected by and hosted on G2.com.

One of the less helpful aspects of eSentire is that its alerts occasionally produce noise from harmless activities, which means I often have to manually verify and gather more context to determine if an alert is legitimate. Another drawback is that the system depends on customer input for things like travel or changes in the environment, and it lacks robust automated suppression in some situations. This can result in extra operational work and slower resolution times for alerts that aren't critical. Review collected by and hosted on G2.com.

eSentire has proven to be an invaluable partner for all of our integrations with them. Their customer engagement and expertise is top notch. I especially like their SOC who is incredibly responsive and provides great assistance in providing immediate remediation and recommendations on how to further improve our security footprint through the use of their tools. Review collected by and hosted on G2.com.

Quite frankly, there is nothing I dislike about eSentire. Review collected by and hosted on G2.com.