eSentire has helped us in many situations. They have alerted us of the most simple of threats, and also of bad actors on our network. Before we even have to triage the situation they block the device(s) and keep our environment safe from lateral movement from the bad actors being on the device(s) that were infected. Review collected by and hosted on G2.com.

Honestly I haven't found one thing that I don't like about eSentire or their product line. Review collected by and hosted on G2.com.

eSentire operates 24/7 with the aim of managed detection and response, ensuring that it applies proactive security measures

The process of incident response and containment is well underway and this helps firms in eliminating security risks immediately

The integration support from eSentire is well enhanced across cloud, endpoint, network and even SIEM tools

The app conducts paramount security analysis, and this includes offering expertise help and guidance about security occurrences

eSentire issues highly centralized visibility, and this involves possible investigations, security events and others Review collected by and hosted on G2.com.

Organizations with limited security budgets finds eSentire extensively expensive

The alerts offered by eSentire are noisy and some users need to tune them out for clarity Review collected by and hosted on G2.com.

eSentire gives a comprehensive 24/7 monitoring system and this helps the team to identify threats all day

The containment of threats is so quickly and this helps in stopping any attack before damage is done

eSentire issues comprehensive security analysis with high precision.

The app connects identify, endpoints, logs and even cloud to a centralized view

eSentire establishes comprehensive internal cybersecurity controls and this makes the user more resilient Review collected by and hosted on G2.com.

The pricing for eSentire is high, limiting the usage or adoption rate by small companies

The communication offered by eSentire is not too clear, more so on reporting Review collected by and hosted on G2.com.

We are now in our 5th year partnering Esentire as our MDR and overall, they have provided exceptional service. They are very responsive and knowledgeable, which always helps when you are tracking down a security issue. As an IT manager you always know you can do it better when you are at the console you need to sleep and eat right. It’s a great feeling knowing Esentire has our company back when my team and I are sleeping.

If I had any constructive feedback it would be I dislike going into double consoles to track down and issue, but I understand why it is the way it is. Review collected by and hosted on G2.com.

If I had any constructive feedback it would be I dislike going into double consoles to track down and issue, but I understand why it is the way it is. Review collected by and hosted on G2.com.

eSentire is a mature (20+ years) MDR with excellent customer-facing features (through the recent improvements of their portal) AND their core technology embedded in their MDR service. They not only focus on the detection part of MDR but most important, they are equally focused on the "R" in MDR. eSentire can thwart attacks in real time using TCP resets. They also have an ecosystem of analysts from Jr. to SME level that adds a level of depth to their service that's unmatched in the industry. They recently enhanced their portal and now allow my security engineers to conduct investigations the way they do. They will also be adding some great AI tools to assist in investigations. Review collected by and hosted on G2.com.

At this point, I don't have any real complaints of their service. I have been using eSentire for several years and they have made improvements in product marketing and maturity. Review collected by and hosted on G2.com.

eSentire delivers truly proactive Managed Detection and Response. Their SOC analysts are fast, transparent, and consistently on point detecting, investigating, and containing threats quickly across endpoint, network, and cloud. The Threat Center portal is excellent: AI-generated case summaries, clear timelines, and investigation artifacts make it easy to understand what happened and why decisions were made.

Integration depth is a standout. eSentire works smoothly alongside Microsoft 365 Defender, giving us end-to-end visibility without duplicating effort. Their Managed Phishing & Security Awareness program is practical and measurable, and regular Quarterly Service Reviews keep strategy, action items, and escalation plans aligned. Having access to on‑demand Incident Response and advisory adds confidence for high‑stakes situations. Review collected by and hosted on G2.com.

As with most mature MDR platforms, some periodic tuning is necessary to minimize noise and ensure policies are properly aligned. Occasionally, portal features are introduced in stages, which means that UI and feature consistency may not always match what is described in the release notes right away. While the pricing is reasonable for the capabilities offered, it is not the lowest available. However, in our experience, the quality of service and the speed of response more than justify the premium. Review collected by and hosted on G2.com.

eSentire has been very helpful for automating alert management, especially when it comes to escalating the alerts that stand out and could potentially pose a threat to our environment. The time it takes for response and resolution is excellent, and it’s one of the things we consistently praise about eSentire. Customer service is on point as well; they’re always helpful and explain new situations to the client in a clear, well-mannered way. The portal is also very useful and easy to navigate, making it simple for a new user to adapt and get comfortable quickly. Recently, I’ve been using eSentire more, and it has been easy to incorporate into my day-to-day checks. With new vulnerabilities coming out, it’s also easy to integrate across all our endpoints. Review collected by and hosted on G2.com.

I have not found anything I disliked about eSentire. One thing that could help is having faster scans on an endpoint without having to call and escalate the case. Other than that, eSentire is great and the process to call and contact someone is excellent. Review collected by and hosted on G2.com.

I like the new Atlas portal and the way eSOC is available for support. The Atlas puts everything in one place and helps us get a good overview of what's going on. Review collected by and hosted on G2.com.

Sometimes the support after an alert has been made isn't great. We're told they can identify outside public IPs causing the alerts, even though we have a sensor installed on site. Set up is also done for our firewall. It leads to more work for us when eSentire can't locate the public IP trying to do reconnaissance scanning. Additionally, setup could have been clearer with someone to help, as the documentation wasn't entirely clear or was missing some points. Review collected by and hosted on G2.com.

it let us know by sending notifications about any suspicious operation that happens in our cloud provider. Review collected by and hosted on G2.com.

Sometimes it is too noisy. Somo notifications are important because it is about deletions, then we create a rule to ignore them. But whenever we have a new resource or a different role that does the same, the notification show up again until we create a new rule for it. Maybe in every notification we could have a button to create a rule that match the alert. Review collected by and hosted on G2.com.

I use eSentire for security checks and reviews in our company's IT infrastructure and devices. It alerts us to issues with devices being compromised, which is incredibly helpful. I like that I can easily check alerts and drill down to see which devices should be looked at. The drill-down feature is valuable because it allows us to quickly act on threats and clear out issues on devices to help safeguard our company. Additionally, the initial setup was very easy, mostly handled by our account managers. Review collected by and hosted on G2.com.

I did have an issue with my SSO but was able to get another account made and tied to my company's account. Review collected by and hosted on G2.com.