G2 reviewers report that Arctic Wolf excels in user satisfaction, reflected in its higher overall G2 Score of 79.93 compared to eSentire's 73.93. Users appreciate Arctic Wolf's proactive approach, noting that it feels like an extension of their team, providing tools and support that enhance their security posture.
According to verified reviews, Arctic Wolf's implementation process is praised for its ease, with users highlighting the intuitive onboarding experience. In contrast, eSentire users mention some challenges with setup, which can impact the initial user experience.
Reviewers mention that Arctic Wolf's Concierge Security Team is a standout feature, offering personalized support and guidance that helps identify and close security gaps. This hands-on approach is often contrasted with eSentire's more traditional support model, which, while effective, may not feel as integrated.
Users say that Arctic Wolf provides exceptional visibility into their environments, allowing for proactive management of security alerts. In comparison, eSentire is recognized for its real-time threat alerts and expert guidance, but some users feel that the depth of visibility may not match that of Arctic Wolf.
Reviewers appreciate Arctic Wolf's 24/7 support, which is rated highly for responsiveness and effectiveness. eSentire also offers round-the-clock support, but some users have noted that the response times can vary, which may affect their overall confidence in the service.
According to recent feedback, both products are noted for their proactive threat hunting capabilities, but Arctic Wolf edges out with slightly higher ratings in this area. Users commend Arctic Wolf for its thoroughness in detecting and addressing threats, while eSentire is recognized for its speed and transparency in handling incidents.
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Threat Intelligence Feed or Network Service with Sensor(s)
risk and risk monitoring software placed at the company's endpoints, and consolidated in easy to consume online portal dashboards.Read more
What is the best way to secure remote endpoint devices?
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Official Response from Arctic Wolf
Hello Dave, may we follow up with you personally to share additional information? Please let me know the best way to reach you. Cheers, Liz C, Customer...Read more
What are the functions of Arctic Wolf?
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AW
Arctic Wolf solutions include Arctic Wolf® Managed Detection and Response (MDR), Managed Risk, Managed Cloud Monitoring and Managed Security Awareness —each...Read more
MDR (managed detection and response) is a method or service whereas a third party vendor installs a monitoring solution to detect any malicious code or...Read more
What is managed detection and response?
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T
Managed Detection and Response (MDR) Explained
When a threat actor targets your organization to gain access in your environment and deploy a crippling...Read more
How does eSentire work?
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T
Not all MDR is created equal. eSentire is the Authority in Managed Detection and Response, protecting the critical data and applications of 1200+...Read more
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