The ESB Low Code Platform allows users to develop fully custom digital workflows using a powerful and intuitive low/no code approach. A rapid process, case management and application design tool with a powerful business rules engine for agile workflow and process automation to improve service delivery, enhance efficiency and ultimately delivering robust ROI. Designed for self-sustainability, it’s agile, flexible and highly scalable. Automate services of any size and scale including integrations to other 3rd-party systems. With training for platform configurators taking as little as 12 hours (split over multiple sessions) you can have your internal resources developing digital workflows very quickly. Replace spreadsheets, in-house developed applications and paper-based processes with ease and update your workflows as your business requires. The platform is built on the Microsoft technology stack and delivered as Software as a Service (SaaS) from UK Tier+ specification Data Centres. The platform delivers a unique way to build custom workflows that can include complex business logic / rules, create documents, deliver email / SMS and store all relevant documentation. Furthermore there are additional self-service Portals & iOS / Android Apps to further enhance multi-channel and remote working. Reporting on key data can be scheduled and automated custom dashboards provide at-a-glance view of your key business metrics and KPIs. Data management is supported by advanced in-built features such as the full audit log of all activity on every work item within the system and a GDPR module that allows system configurators to select which data should be anonymised, archived or deleted and on what custom schedules these actions should occur. System configurators need no prior programming experience and typically organisations choose to train experienced business service employees as configurators as they have the best inherent knowledge of how the business currently works and how it could operate more efficiently in the future.