Enhancer Plugin for Jira is a comprehensive tool designed to augment Jira's capabilities, enabling teams to automate IT Service Management processes across Jira Service Management and Jira Software. By providing enhanced custom fields, workflows, and reporting features, JEP allows users to identify bottlenecks and gain a holistic view of their projects, ultimately improving service quality and operational efficiency. Key Features and Functionality: - Enhanced Custom Fields: JEP offers over 30 additional custom fields that collect data and key performance indicators on issues in the background, providing meaningful context without the need for manual input. - Workflow Enhancements: The plugin introduces a variety of workflow conditions, validators, and post functions, enabling teams to customize and optimize their processes without requiring coding or scripting. - Advanced Reporting: JEP provides reports such as Resolution Time and Resolutions vs. Reopenings, allowing users to quickly analyze performance metrics and gain insights into individual issues and projects with multiple workflows. - Time-Tracking and Calendars: The plugin includes time-tracking features and customizable calendars, facilitating efficient resource management and scheduling. Primary Value and Problem Solved: Enhancer Plugin for Jira addresses the challenge of managing complex ITSM workflows and tracking performance metrics within Jira. By automating data collection through enhanced custom fields and providing tools for workflow customization and advanced reporting, JEP empowers teams to identify inefficiencies, streamline processes, and improve overall service quality without the need for extensive coding or scripting.