Encompass Digital Mortgage Solution Reviews & Product Details

Encompass® by ICE Mortgage Technology® provides an end-to-end solution with best-of-breed technology that gives you the tools to manufacture and acquire significantly more loans with less effort. Successful mortgage companies know that offering an automated, omnichannel experience and a quick closing time are necessary to keep costs down, enable scalability, and meet borrower demand for convenience and speed. With a customer base of more than 3,100 lenders and investors, Encompass empowers more loans than any other lending automation platform and is the gold standard in the mortgage industry.

Seller

Intercontinental Exchange

Discussions

Encompass Digital Mortgage Solution Community

Solution Type

All-in-One

Overview by

Auden Hinton

Value at a Glance

Averages based on real user reviews.

Perceived Cost

$$$$$

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Top-Rated Alternatives

MeridianLink Mortgage

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User Insights

Average based on 61 real user reviews.

Perceived Cost

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Encompass Digital Mortgage Solution Reviews FAQs

Generated using AI

Last updated: Nov 04, 2026

What is Encompass Digital Mortgage Solution, and what problem is it built to solve?

Encompass Digital Mortgage Solution is used to manage mortgage applications and loan files across the lending process. It brings loan information, documents, pipeline tracking, and related work into a shared system.

What company sizes and industries is Encompass Digital Mortgage Solution the best fit for?

Encompass Digital Mortgage Solution is used across company sizes, with the strongest presence among mid-market teams. Its users are concentrated in financial services and banking, with smaller clusters in other industries.

Company size: Mid-market teams are most prominent, alongside enterprise and small-business users.
Industry: Financial services and banking are the main areas represented, with real estate also present.

What customer support options does Encompass Digital Mortgage Solution provide, and how do users find the overall support experience?

The support experience is mixed. Some users find technical support helpful when problems arise, while others describe support as limited, and the available help resources can be difficult to use.

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Verified User in Financial Services

Small-Business (50 or fewer emp.)

6/13/2017

"Great Product"

3.5/5

What do you like best about Encompass Digital Mortgage Solution?

It makes it easy for me to see all of my loans in one place. I have the ability to make notes and changes quickly Review collected by and hosted on G2.com.

What do you dislike about Encompass Digital Mortgage Solution?

It doesn't allow me to change my view. I am stuck in the standard view and it times out too quickly. I am constantly getting error and kicked out of it Review collected by and hosted on G2.com.

Cristina P.

Regulatory Compliance Consultant

Mid-Market (51-1000 emp.)

7/30/2017

"Encompass for HELOCs"

3.5/5

What do you like best about Encompass Digital Mortgage Solution?

Easily manage pipeline of home equity applications and can have borrowers e-sign documents. Review collected by and hosted on G2.com.

What do you dislike about Encompass Digital Mortgage Solution?

Not all information carries over from online applications. Review collected by and hosted on G2.com.

Recommendations to others considering Encompass Digital Mortgage Solution:

Easy to use, ability to customize templates, multiple users. Review collected by and hosted on G2.com.

What problems is Encompass Digital Mortgage Solution solving and how is that benefiting you?

Managing two pipelines separately. Mortgage apps and heloc apps are both managed through encompass. Certain regulations are automatically applied without having to remember. Review collected by and hosted on G2.com.

Rachel W.

Mortgage Loan Processor

Financial Services

Mid-Market (51-1000 emp.)

1/4/2017

"Encompass 360"

5/5

What do you like best about Encompass Digital Mortgage Solution?

I love the customization features. We are able to build out business rules and templates to fit our needs and work flow. As our company grows and evolves, we can adjust what we need to on the software to make it work in the most efficient way. Review collected by and hosted on G2.com.

What do you dislike about Encompass Digital Mortgage Solution?

Since our company operates on virtual desktops, there is some compatibility issues that lead to slowness for some users. Review collected by and hosted on G2.com.

Recommendations to others considering Encompass Digital Mortgage Solution:

Dive all the way in and make use of the implementation time. Test anything and everything you can think of. It is possible to just scratch the surface with Encompass and have a LOS that works. But when you dive in and learn how to create business rules and other customization, you open up a whole new world. Review collected by and hosted on G2.com.

What problems is Encompass Digital Mortgage Solution solving and how is that benefiting you?

Our company operates two separate mortgage operations. Our old software did not have customization options that would allow for us to utilize one software for both operations. Review collected by and hosted on G2.com.

Verified User in Financial Services

Mid-Market (51-1000 emp.)

11/6/2017

"we recently converted to the encompass system"

5/5

What do you like best about Encompass Digital Mortgage Solution?

better integration and seamless end to end solutions Review collected by and hosted on G2.com.

What do you dislike about Encompass Digital Mortgage Solution?

the customer (consumer) platform needs updated Review collected by and hosted on G2.com.

Verified User in Real Estate

Small-Business (50 or fewer emp.)

6/15/2017

"Encompass 360"

4.5/5

What do you like best about Encompass Digital Mortgage Solution?

I like that you can do SO many things all in the same place. Review collected by and hosted on G2.com.

What do you dislike about Encompass Digital Mortgage Solution?

The commands are not intuitive and the help resources are not too easy to use. Review collected by and hosted on G2.com.

Recommendations to others considering Encompass Digital Mortgage Solution:

It is a great program and has so many uses. Explore your options within the system before purchasing another! Review collected by and hosted on G2.com.

What problems is Encompass Digital Mortgage Solution solving and how is that benefiting you?

We use it for our loans. It has been very helpful to organize loan aspects and ideas. Review collected by and hosted on G2.com.

Verified User in Financial Services

Mid-Market (51-1000 emp.)

6/29/2017

"Industry standard, not perfect - but customizable."

4/5

What do you like best about Encompass Digital Mortgage Solution?

Ellie Mae has a broad network of solution providers and compliance insight (AllRegs). Review collected by and hosted on G2.com.

What do you dislike about Encompass Digital Mortgage Solution?

How they communicate changes and system updates. Review collected by and hosted on G2.com.

Recommendations to others considering Encompass Digital Mortgage Solution:

Plan ahead and simplify structure as much as possible. The simpler, the easier to maintain updates and train end users. Review collected by and hosted on G2.com.

What problems is Encompass Digital Mortgage Solution solving and how is that benefiting you?

It is our loan system of record where we manage mortgage processes. Review collected by and hosted on G2.com.

Verified User in Financial Services

Mid-Market (51-1000 emp.)

7/11/2017

"Easy to navigate"

4/5

What do you like best about Encompass Digital Mortgage Solution?

The program allows me to find documents quickly Review collected by and hosted on G2.com.

What do you dislike about Encompass Digital Mortgage Solution?

I sometimes have problems searching for specific files Review collected by and hosted on G2.com.

Verified User in Banking

Enterprise (> 1000 emp.)

10/23/2016

"The industry standard for loan operating systems."

4.5/5

What do you like best about Encompass Digital Mortgage Solution?

Encompass is one of the most fully integrated network systems in mortgage industry! It covers the entire loan lifecycle from the initial application, to processing, to underwriting and to closing! It provides all in one system of record so you can close high-quality, compliant loans more efficiently! Review collected by and hosted on G2.com.

What do you dislike about Encompass Digital Mortgage Solution?

On very rare occasions I have experienced server / software issues where the software become inaccessible. Review collected by and hosted on G2.com.

Recommendations to others considering Encompass Digital Mortgage Solution:

I would definitely recommend Encompass to any colleague that is in the mortgage industry that does not have a mortgage software operating system. It has all the tools and technology you need to close a loan at top speed, stay organized and pave the way to easier underwriting. Review collected by and hosted on G2.com.

What problems is Encompass Digital Mortgage Solution solving and how is that benefiting you?

The biggest problem that this has solved is having the luxury of an all-in-one mortgage software that essentially any mortgage company/loan officer office would absolutely need to become successful! Review collected by and hosted on G2.com.

Verified User in Financial Services

Small-Business (50 or fewer emp.)

6/8/2017

"Underwriting with Encompass"

4.5/5

What do you like best about Encompass Digital Mortgage Solution?

Having one platform to take a file from registration to post closing. Being able to submit directly to the AUS. Review collected by and hosted on G2.com.

What do you dislike about Encompass Digital Mortgage Solution?

Information does not always carry forward through the AUS so manual manipulation is required. You can lock yourself in a file by simply clicking on the wrong "X". Review collected by and hosted on G2.com.