Employee Navigator Reviews & Product Details

I love the ease on the employees side and the employer side!! The flow for the employee is great and it is very user-friendly! The customization is great! If I am ever stuck on an issue, Navigator support is one call away and they are the best! Very responsive and try to find the resolution, or a work-around if it's not possible. Online enrollment has helped us so much, especially when COVID-19 happened. Review collected by and hosted on G2.com.

The only negative would be that there are times when Navigator cannot support a group's customization. So it leads us to have to figure out work-arounds and sometimes it just doesn't work, which is disappointing for everyone. Review collected by and hosted on G2.com.

The broker service is excellent. The website is easy to use and provides a lot of flexibility as far as reporting. Review collected by and hosted on G2.com.

Learning curve is steep, but once I have more experience it will be fine. Review collected by and hosted on G2.com.

The Employee Navigator support team is incredible. They are very responsive and helpful! Review collected by and hosted on G2.com.

There are some limitations with customizations of reports and such Review collected by and hosted on G2.com.

LIke that whatever happens in EN is automatically communicated to those that need to know. Review collected by and hosted on G2.com.

The time it took to integrate the product. Review collected by and hosted on G2.com.

Employee Navigator is all around user-friendly.

Their customer support team is super helpful as well, which makes it a lot easier to troubleshoot system issues. Review collected by and hosted on G2.com.

Honestly, there is not anything I dislike about Employee Navigator. The system can accommodate most of the unique build situations I come across. There are only a few one-off scenarios that the system cannot accommodate.

For example: the EE/SP (employee and spouse) work at the same company. The system cannot recognize benefits between their family profile. Let's say John Smith enrolls in EE+SP medical coverage, HR will have to make sure that John Smith's spouse who also works there does not also enroll in medical coverage. The system does not automatically recognize that the spouse is already enrolled in medical coverage. Review collected by and hosted on G2.com.

EN is an easy system to set up plans, load employee data and run reports. Review collected by and hosted on G2.com.

I don't know that I have anything negative to say about EN. Review collected by and hosted on G2.com.

The ability to see benefit, company and employee information Review collected by and hosted on G2.com.

The Data Management Page. I would to see an option to print under certain sections Review collected by and hosted on G2.com.

Employee Navigator is a great Benefits Administration and ACA filing solution for its ease of use for Brokers, HR teams and employees. For groups in the small and mid-Markets, I believe it's the best option available. The integrations are almost endless and the team at EN has worked very hard over the years to provide an outstanding platform for Brokers to provide to their Clients at very low cost. Review collected by and hosted on G2.com.

I've been working with EN since 2014. There really isn't anything I dislike about the platform. The developers have kept up with the changing needs and have been very forward-thinking, which has positively impacted thousands of employer groups. Review collected by and hosted on G2.com.

Excellent Customer Support. EN Team is always willing to help and answer questions. Review collected by and hosted on G2.com.

Not all carriers integrate (which is not necessarily EN's fault). Review collected by and hosted on G2.com.

The interface is easy to "navigate" for users with all backgrounds. The product is consistently enhanced with insight from the community. They have multiple integration options with carriers, vendors, and payroll providers. It is one of the best benefit admin technology systems on the market. Review collected by and hosted on G2.com.

Certain enhancements have been placed on the backburner because other ideas and issues take priority. It would be great if they had a team revisit these to truly make the product even stronger. Review collected by and hosted on G2.com.