Employee Navigator Reviews & Product Details

Employee Navigator is a rapidly growing benefits and HR software provider integrated with over 400+ of the nation’s leading insurance carriers, payroll companies, and TPA’s. Its customizable and intuitive platform delivers brokers and employers a truly connected digital experience, streamlining the management of everything from online enrollment and onboarding to ACA reporting, time off tracking, and more. The company currently works with more than 5,000 brokers, providing benefits administration and HR products to over 175,000 companies and 14+ million employees and dependents.

Seller

Employee Navigator

Discussions

Employee Navigator Community

Languages Supported

English, Spanish

Solution Type

All-in-One

Overview by

Kyle Reese

Value at a Glance

Averages based on real user reviews.

Time to Implement

2 months

Return on Investment

12 months

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Top-Rated Alternatives

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User Insights

Average based on 168 real user reviews.

Implementation Time

2 months

Perceived Cost

$$$$$

Employee Navigator Integrations

(5)

Integration information sourced from real user reviews.

G2 reviews are authentic and verified.

Here's how.

Madison O.

Mid-Market (51-1000 emp.)

8/23/2023

"Intuitive Platform, Responsive Service"

5/5

What do you like best about Employee Navigator?

Employee Navigator is a great platform that is being improved every day. We recommend it to our clients to streamline their employee's experience for benefit administration. The Employee Navigator support team is responsive, helpful, and open to feedback. Employee Navigator's reporting tool is robust and makes HR's lives so much easier. The list of carriers and vendors that have integrations with Employee Navigator is growing rapidly and that is something our clients benefit from in a very real way. Review collected by and hosted on G2.com.

What do you dislike about Employee Navigator?

No way for spec files, only 834 files are available for medical, dental, and vision benefits. Historical reporting is difficult and almost nonexistent without having to try to manipulate the system. Review collected by and hosted on G2.com.

Erica F.

Benefits System Specialist

Enterprise (> 1000 emp.)

8/16/2023

"Does the job for you"

5/5

What do you like best about Employee Navigator?

There are a lot of things from several levels of the user experience. From the broker level its the number or carriers and vendors that the system will integrate with making the process for the client/employee experience more seamless. From the System Specialist side with the broker just being able to use a template to help expedite your builds is a major timesaver. The support site is great to be able to send how-to information to the end user. Review collected by and hosted on G2.com.

What do you dislike about Employee Navigator?

I'm not a fan of the lack of notifications related to failed payroll transmissions. It seems like an easy fix to repurpose the notification being used for success or failure of 834 EDI files. Using the same type of notices for failed transmissions would help resolve a lot of issues. I'd also like the feature of offer images during enrollments on the page content. That way QR codes could be presented. Review collected by and hosted on G2.com.

Jackie M.

Mid-Market (51-1000 emp.)

3/22/2024

"Excellent Benefits Administration Platform and More!"

5/5

What do you like best about Employee Navigator?

Paperless operations and 24/7 access by employer and employees! Review collected by and hosted on G2.com.

What do you dislike about Employee Navigator?

I really cannot think of anything. EN is a great product and their customer service is out of this world! Review collected by and hosted on G2.com.

Isabel L.

Small-Business (50 or fewer emp.)

8/23/2023

"Highly Recommend"

5/5

What do you like best about Employee Navigator?

Our agency has found Employee Navigator to be the most user friendly benefits administration system. Both our staff and clients enjoy using Employee Navigator with the ease of implementation and on going use. The online training materials and support system are uncomparable to other benefit administration systems. Review collected by and hosted on G2.com.

What do you dislike about Employee Navigator?

There have been limitations I have come across on group to group basis, just like any ben admin system, but Employee Navigator truly takes in your feedback and consistently makes system updates to provide the best platform for its users. Review collected by and hosted on G2.com.

What problems is Employee Navigator solving and how is that benefiting you?

With Employee Navigator, we are able to switch our clients from paper to online administration. We are able to provide our clients with census and reporting requests in the matter of minutes. The payroll and carrier integrations have also made a huge impact on our clients, no more manually entering payroll deductions or processing of enrollments! Review collected by and hosted on G2.com.

VANESSA H.

Small-Business (50 or fewer emp.)

3/26/2024

"EASY ONBOARDING AND BENEFITS CAPTURE"

5/5

What do you like best about Employee Navigator?

File feed! For carriers. Reports. Easy to maintain. Review collected by and hosted on G2.com.

What do you dislike about Employee Navigator?

Having only premier users be able to email/call. Others should be able to at least email. The knowledge base is very confusing. Review collected by and hosted on G2.com.

Verified User in Construction

Mid-Market (51-1000 emp.)

10/17/2023

"It Makes Managing Benefits A Lot More Efficient"

5/5

What do you like best about Employee Navigator?

I like that it send regular reminders for employees to sign up for benefits. Its gives them the option to change aspects during the year such as adding a child, spouse, etc. From an HR perspective, it's easy for me to see what plan(s) employees have elected, what their deductions should be and when they are eligible, with just a few clicks of the mouse. We do have a 3rd Party Administractor who loads our benefit information into it. I simply add and terminate employees and check to see what benefits they have elected for Payroll purposes. Review collected by and hosted on G2.com.

What do you dislike about Employee Navigator?

I wish the reporting features were a bit more customizable. Everytime I've tried to print a report for a variety of reasons, it doesn't have exactly what I am looking for. Review collected by and hosted on G2.com.

What problems is Employee Navigator solving and how is that benefiting you?

As soon as an employee is hired, I enter their information into Employee Navigator. From there, they are given constant reminders to elect or deny benefits up until the month they are eligible. Once they elect benefits, our 3rd party Administrator adds them to the necessary plans. The same goes for when an employee terminates. Its one less thing I have to worry about, making sure everyone signs up on time, gets added/delected to/from the insurance, etc. This way employees can see all of their options in one place and it's paperless. Review collected by and hosted on G2.com.

Tammy B.

Small-Business (50 or fewer emp.)

3/22/2024

"Employee Navigator Sets The Bar HIGH"

5/5

What do you like best about Employee Navigator?

User friendly, ease of set up, capabilities, CUSTOMER SUPPORT Review collected by and hosted on G2.com.

What do you dislike about Employee Navigator?

I can't think of any negatives at this time. Review collected by and hosted on G2.com.

Erica C.

Small-Business (50 or fewer emp.)

3/22/2024

"Employee Navigator is such a valuable tool for brokers and benefit administrators"

5/5

What do you like best about Employee Navigator?

Simple access to all benefit information for a group and their employees Review collected by and hosted on G2.com.

What do you dislike about Employee Navigator?

Some navigation pieces and visibility of information and reports Review collected by and hosted on G2.com.

James P.

Small-Business (50 or fewer emp.)

8/23/2023

"Simple to Use, Great Support, Numerous Integrations"

5/5

What do you like best about Employee Navigator?

By far what we like best about Employee Navigator is its Support Team. They are accessible, knowledgeable and almost always able to resolve our issue in one phone call. Paying for a Premier User may be the best investment ever. The user-friendly environment and ability to integrate with numerous carriers and administrators is a huge advantage to Employee Navigator as well. Review collected by and hosted on G2.com.

What do you dislike about Employee Navigator?

There is not much to dislike. I would like to see enhancements to the Notification Wall that would allow our team to identify the urgent issues or overdue issues. Review collected by and hosted on G2.com.

What problems is Employee Navigator solving and how is that benefiting you?

Employee Navigator makes HR department more efficient and helps them avoid liability with missed enrollments. It also ensures higher levels of accuracy in enrolling through integrations to avoid claim issues. It creates a platform where employees have a very positive enrollment experience. Review collected by and hosted on G2.com.

Verified User in Manufacturing

Mid-Market (51-1000 emp.)

3/22/2024

"Easy to Navigate for employees & Administrators"

5/5

What do you like best about Employee Navigator?

I 've enjoyed how easy it is to navigate through all the information, pull reports & implement a new project in addition to completing open enrollment for my employees. Review collected by and hosted on G2.com.

What do you dislike about Employee Navigator?

Not knowing all the capabilities that the software has to offer. Review collected by and hosted on G2.com.