Employee Navigator Reviews & Product Details

Employee Navigator is very easy to use from setting up an account to the employees electing their benefits. It really encompasses everything needed to administer your benefits package. Review collected by and hosted on G2.com.

Self services when trying to fix issues, but the EN Support line makes this easy. Review collected by and hosted on G2.com.

I love the end-user navigation. SO easy for employees to make their benefit elections. Being an admin HR user is also very easy. The customer support for premier users is 2nd to none. Review collected by and hosted on G2.com.

I'm not sure I can think of any at the moment! Review collected by and hosted on G2.com.

The ability to track eligibility and integrate with multiple carriers very easily! It reduces paperwork and adds value for our clients! Best agency investment we have ever made! Review collected by and hosted on G2.com.

We cannot integrate multiple 401-k accounts! Would love to be able to integrate both. Also, the HRA information is limited! Would love to see expansion in both areas! Review collected by and hosted on G2.com.

Employee Navigator gives the brokers AND the clients the keys for success. As we drive the site programming process and educate the clients on how best to utilize their platform, it isn't just a tool for us, but for them too. Employee Navigator's cutting edge approach to carrier integrations with discrepancy reporting, payroll integrations with some Single Sign On capabilities. ACA compliance reporting through Nelco and an Onboarding feature that eliminates manual processes to name a few, this allows efficiency to flow to the agency and the client. Who doesn't want to save time and money. Accuracy is ensured with the integrations and discrepancies identified before your client realizes there is an issue. Shine above the rest by taking your client's expectations to the next level. Review collected by and hosted on G2.com.

The EOI submission and approval process could be streamlined better. Currently it is a manual process except for 1 or 2 carriers. If the employees could complete the EOI document from a link to the carrier's site, that would eliminate the delay and confusion of how to fill out the form and who to give it to, whether it be the employer or the broker. Having a way for the EOI approvals to flow through from the carrier to EN as an attachment to the pending "Things to Do" record, might help those HR users to fill in the information correctly. Big Wish. Review collected by and hosted on G2.com.

Employee Navigator is extremely user-friendly and can be customized based upon the client's needs. Customer service is unbeatable and no question is too small. Employee Navigator takes feedback and uses it to build and evolve for a better experience for HR and employees. Review collected by and hosted on G2.com.

Implementing a demographic change, such a job class change, is cumbersome when it is a future date. It always creates a problem for the group when they want ID cards to be issued in a timely manner. Review collected by and hosted on G2.com.

The Reporting is great. Very easy to run.

And Customer Support. They are always very helpful, prompt, patient, kind, and professional. Review collected by and hosted on G2.com.

The mapping of integrations. Very confusing. But everytime I have needed help, EN Support has been very helpful to me. Review collected by and hosted on G2.com.

Removing the manual process of enrollment. Review collected by and hosted on G2.com.

Recreating sites during AOR/BOR change. Review collected by and hosted on G2.com.

EN has thought of everything and can hold a lot of data that is helpful to the broker and customer support is always helpful. Review collected by and hosted on G2.com.

There is too much in the system that there is A LOT of clicking to do simple things and sometimes it's hard to find features because it can be a lot. Review collected by and hosted on G2.com.

The best part is the ease of use and the support. They always either have the answer or get it in short time. Review collected by and hosted on G2.com.

Some of the system limitations such as other languages or being able to change certain parts of the UI. Review collected by and hosted on G2.com.

I love that it helps employers stay in compliance with all the regulations and all the data it can keep track of. Review collected by and hosted on G2.com.

The reporting for billing and reporting on the agency level. I get most of the complaints in these areas regarding the billing. But I would like more reporting on the agency level as well to help keep track of renewals and more data regarding the clients and their plans that are easier to pull from the system. I also do not like only 1 one on one training for 834 setups per agency. When a new employee with no experience with these setups comes to the agency with no one to train them, the webinars and ENU is not enough for more of the hands on learners that have no background in coding. Review collected by and hosted on G2.com.