Employee Navigator Reviews & Product Details

The best part of Employee Navigator is that it is easy to use and easy to learn for Brokers, Employers and Employees! Employees can easily navigate around the portal and open enrollments are very intuitive.

Employee Navigator's customer service is amazing! There is barely any wait time and everyone is always so helpful and friendly. Review collected by and hosted on G2.com.

If a client is already on EN, the amount of time it takes to rebuild by taking it over on a AOR could be eliminated. The PTO section could be more user friendly and the onboarding section could be more all-encompassing. Review collected by and hosted on G2.com.

I love that each client's portal can be customized to the level it can. This helps tailor the experience per group and ease of access for each client's employee base. The Support Center is also very responsive and helpful in getting answers and supplying resources for you to refer back to. Review collected by and hosted on G2.com.

I do not like that the address assignment is lacking, which seems like a basic function that should be there. I also dislike that there is not a central place to see all of the benefits that are offered and pricing so that when you are done building the products in the client's area, you have the ability to quickly look them over and check that everything looks good. Instead, you have to build a demo employee and run them through enrollment, then change anything that will adjust contributions and do it all over. It is a waste of time and, honestly, quite shocking that such a leading system doesn't have that ability. Review collected by and hosted on G2.com.

Ease of use for our clients, as well as me being the Broker. There are ample, customizable reports to choose from, the system is very user friendly, and the information center is helpful to guide you when you aren't quite sure how to handle something in EN. Review collected by and hosted on G2.com.

We receive lots of requests for a pdf generated election sheet to be emailed to employees and authorized users anytime an employee completes an enrollment, has to modify due to changes made with a life event, or a termination. Review collected by and hosted on G2.com.

I like the ease of use, how it integrates with our payroll system Review collected by and hosted on G2.com.

There is nothing I dislike about Employee Navigator. Review collected by and hosted on G2.com.

The most helpful aspect of Employee Navigator has to be the intuitive enrollment flow for employees. On the back end, this system wouldn't be what it is without the robust reporting options that are available. Review collected by and hosted on G2.com.

While Employee Navigator is great, no system is perfect. For groups with extremely niche and specific policies, there can be limitations as to what can be built out as a full plan. However, most if not all of these situations can be handled with the universal policy build. Review collected by and hosted on G2.com.

Affordable and offers more HR tools for the groups. Review collected by and hosted on G2.com.

It is odd and inconvenient for the brokerage to have one "prime" user for the agency. The plan setups seem more difficult than in EASE. However, I feel like I am waiting until we begin working in it full time, but it appears to not be as user friendly as EASE. Review collected by and hosted on G2.com.

EN is easy to use, easy to build. It's very user-friendly, so employees and HR can quickly work their way thru the system. Data Integrations are simple and well-defined. 834 implementation is straightforward and documentation is clear. EN's customer support team is efficient and pro-active, which is very much appreciated, particularly when you're in a bind. Review collected by and hosted on G2.com.

There's not much I don't like! There are a few carriers that I'd like to see on the Data Exchange, but I realize those decisions are most often based on frequency of requests. I would like to be able to better control emails (automation, frequency of transmission, ability to customize recipients). Review collected by and hosted on G2.com.

I love how easy it is to build cases, so many of the features make it very simple and relatively quick to complete. Review collected by and hosted on G2.com.

I really wish it could house all of the data on the 3rd party apps such as Colonial, such as who is covered & benefit amounts for reports. Review collected by and hosted on G2.com.

The automatic recalculation of benefits/costs so that you can compare and make changes in real-time. Review collected by and hosted on G2.com.

I would like to have the ability to trigger/force certain recalculations, such as age-based benefits/rate changes, whenever I like instead of only being scheduled on the employee's birthday, or date of the event. I don't believe that a change to Rate Settings should AUTO-recalculate, per se, but I think we should have the ability to recalculate benefits and costs on an employee-by-employee basis, at least, using every possible variable currently in the system for that employee. Review collected by and hosted on G2.com.

I love the fact that you can use this platform to work with many different carriers with such ease. Their support team is amazing also. Review collected by and hosted on G2.com.

I wish that employee navigator would have the capability to use carriers on smaller accounts also. There are some limitations with carriers when it comes to a small accounts Review collected by and hosted on G2.com.