--- title: Employee Navigator Reviews meta_title: 'Employee Navigator Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 164 reviews by the users' company size, role or industry to find out how Employee Navigator works for a business like yours. aggregate_rating: rating_value: 4.6 review_count: 164 scale: '5' date_modified: '2026-08-07' parent_category: name: HR url: https://www.g2.com/categories/hr --- # Employee Navigator Reviews **Vendor:** Employee Navigator **Category:** [Benefits Administration Software](https://www.g2.com/categories/benefits-administration) **Average Rating:** 4.6/5.0 **Total Reviews:** 164 ## About Employee Navigator Employee Navigator is a rapidly growing benefits and HR software provider integrated with over 400+ of the nation’s leading insurance carriers, payroll companies, and TPA’s. Its customizable and intuitive platform delivers brokers and employers a truly connected digital experience, streamlining the management of everything from online enrollment and onboarding to ACA reporting, time off tracking, and more. The company currently works with more than 5,000 brokers, providing benefits administration and HR products to over 175,000 companies and 14+ million employees and dependents. ## Employee Navigator Pros & Cons **What users like:** - Users find **Employee Navigator easy to use** , enabling seamless updates and enhancing the enrollment experience for employees. (20 reviews) - Users value the **exceptional customer support** provided by Employee Navigator, significantly enhancing their overall experience and confidence. (10 reviews) - Users rave about the **amazing customer support** of Employee Navigator, noting helpfulness and quick response times. (9 reviews) - Users appreciate the **easy integration** with payroll systems, enhancing benefits administration and streamlining processes efficiently. (8 reviews) - Users value the **seamless integrations** with payroll systems, enhancing efficiency in benefits administration and management. (8 reviews) - Intuitive (7 reviews) - Users value the **easy integrations** with carriers and payroll, significantly enhancing efficiency and user experience. (6 reviews) - Efficiency (6 reviews) - Features (6 reviews) - Navigation Ease (6 reviews) **What users dislike:** - Users find the **reporting inadequate** , struggling to obtain comprehensive data necessary for effective agency-level insights. (4 reviews) - Users note a **steep learning curve** with Employee Navigator, feeling stressed by vendor integration timelines and unclear processes. (4 reviews) - Users face **inadequate tracking** issues, struggling with manual data entry and difficulties in obtaining accurate reports. (3 reviews) - Users experience **integration issues** that can lead to confusion and stress during the setup process with various vendors. (3 reviews) - Users express frustration with **limited customization** options, impacting their ability to tailor the system to specific needs. (3 reviews) - Users find **missing features** in Employee Navigator, limiting plan designs and reducing event handling efficiency. (3 reviews) - Users find Employee Navigator **not user-friendly** , citing difficult navigation and poor customer support as significant drawbacks. (3 reviews) - Users express frustration with the **poor support services** of Employee Navigator, lacking helpful assistance and response quality. (3 reviews) - Approval Process (2 reviews) - Employee Management (2 reviews) ## Employee Navigator Reviews ### 1. Best online Open Enrollment experience! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Insurance | Enterprise (> 1000 emp.) **Reviewed Date:** August 31, 2023 **What do you like best about Employee Navigator?** Employee Navigator is extremely user-friendly and can be customized based upon the client's needs. Customer service is unbeatable and no question is too small. Employee Navigator takes feedback and uses it to build and evolve for a better experience for HR and employees. **What do you dislike about Employee Navigator?** Implementing a demographic change, such a job class change, is cumbersome when it is a future date. It always creates a problem for the group when they want ID cards to be issued in a timely manner. **What problems is Employee Navigator solving and how is that benefiting you?** It's an online enrollment system that allows Open Enrollment to be performed with ease. The reporting is extremely helpful. ### 2. My Experience with Employee Navigator **Rating:** 5.0/5.0 stars **Reviewed by:** Cindy V. | Technology Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** February 20, 2023 **What do you like best about Employee Navigator?** The Reporting is great. Very easy to run. And Customer Support. They are always very helpful, prompt, patient, kind, and professional. **What do you dislike about Employee Navigator?** The mapping of integrations. Very confusing. But everytime I have needed help, EN Support has been very helpgul to me. **What problems is Employee Navigator solving and how is that benefiting you?** Very helpful with integrations and everything else I call in about. Support always goes the extra mile to help. ### 3. Huge fan! Clients love it! Constantly pushing our industry to improve with their R&D! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Insurance | Small-Business (50 or fewer emp.) **Reviewed Date:** March 22, 2024 **What do you like best about Employee Navigator?** Removing the manual process of enrollment. **What do you dislike about Employee Navigator?** Recreating sites during AOR/BOR change. **What problems is Employee Navigator solving and how is that benefiting you?** Though we have had to add staff to create and manage the sites for our clients, we have less need for employees to manually process enrollments with the carriers. The EDI files transfer weekly with minimal intervention. It allows us to better communicate the value of the benefits offered to employees in situations where we can't educate in person. Accurate salary information sent timely allows for accurate salary based benefit volumes and accurate commissions to the agency. Improved invoicing for clients. ### 4. Has lots of features, but too many features **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Insurance | Enterprise (> 1000 emp.) **Reviewed Date:** April 04, 2024 **What do you like best about Employee Navigator?** EN has thought of everything and can hold a lot of data that is helpful to the broker and customer support is always helpful. **What do you dislike about Employee Navigator?** There is too much in the system that there is A LOT of clicking to do simple things and sometimes it's hard to find features because it can be a lot. **What problems is Employee Navigator solving and how is that benefiting you?** It helps us distribute enrollment, send out compliance documents, and send enrollment data to the carriers. It makes things easier on our end for less steps to complete. ### 5. Very User friendly, Support is outstanding **Rating:** 4.5/5.0 stars **Reviewed by:** Jacob R. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 22, 2024 **What do you like best about Employee Navigator?** The best part is the ease of use and the support. They always either have the answer or get it in short time. **What do you dislike about Employee Navigator?** Some of the system limitations such as other languages or being able to change certain parts of the UI. **What problems is Employee Navigator solving and how is that benefiting you?** Eligibility tracking and administration, as well as ACA reporting. ### 6. I love this system! **Rating:** 5.0/5.0 stars **Reviewed by:** Samantha G. | Small-Business (50 or fewer emp.) **Reviewed Date:** August 23, 2023 **What do you like best about Employee Navigator?** I love that it helps employers stay in compliance with all the regulations and all the data it can keep track of. **What do you dislike about Employee Navigator?** The reporting for billing and reporting on the agency level. I get most of the complaints in these areas regarding the billing. But I would like more reporting on the agency level as well to help keep track of renewals and more data regarding the clients and their plans that are easier to pull from the system. I also do not like only 1 one on one training for 834 setups per agency. When a new employee with no experience with these setups comes to the agency with no one to train them, the webinars and ENU is not enough for more of the hands on learners that have no background in coding. **What problems is Employee Navigator solving and how is that benefiting you?** EN helps our clients so much with ACA compliance and keeping HR on track with deductions and data tracking for their benefits. ### 7. Intuitive Platform, Responsive Service **Rating:** 5.0/5.0 stars **Reviewed by:** Madison O. | Mid-Market (51-1000 emp.) **Reviewed Date:** August 23, 2023 **What do you like best about Employee Navigator?** Employee Navigator is a great platform that is being improved every day. We recommend it to our clients to streamline their employee's experience for benefit administration. The Employee Navigator support team is responsive, helpful, and open to feedback. Employee Navigator's reporting tool is robust and makes HR's lives so much easier. The list of carriers and vendors that have integrations with Employee Navigator is growing rapidly and that is something our clients benefit from in a very real way. **What do you dislike about Employee Navigator?** No way for spec files, only 834 files are available for medical, dental, and vision benefits. Historical reporting is difficult and almost nonexistant without having to try to manipulate the system. **What problems is Employee Navigator solving and how is that benefiting you?** Adding more payroll APIs and carrier connections. We are able to provide this tool to our clients and it is a big value-add because of these features. That's the number one topic clients ask about when we are demonstrating the site for them. ### 8. Does the job for you **Rating:** 5.0/5.0 stars **Reviewed by:** Erica F. | Benefits System Specialist, Enterprise (> 1000 emp.) **Reviewed Date:** August 16, 2023 **What do you like best about Employee Navigator?** There are a lot of things from several levels of the user experience. From the broker level its the number or carriers and vendors that the system will integrate with making the process for the client/employee experience more seemless. From the System Specialist side with the broker just being able to use a template to help expedite your builds is a major timesaver. The support site is great to be able to send how to information to the end user. **What do you dislike about Employee Navigator?** I'm not a fan of the lack of notifications related to failed payroll transmissions. It seems like an easy fix to repurpose the notification being used for success or failure of 834 EDI files. Using the same type of notices for failed transmissions would help resolve a lot of issues. I'd also like the feature of offer images during enrollments on the page content. That way QR codes could be presented. **What problems is Employee Navigator solving and how is that benefiting you?** The API integration move to help get away from 834 or Data Exchange connections has been a great way to make sure plans are actually getting setup correctly! The audit feature also helps catch things you've done incorrectly in the past builds. ### 9. Excellent Benefits Administration Platform and More! **Rating:** 5.0/5.0 stars **Reviewed by:** Jackie M. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 22, 2024 **What do you like best about Employee Navigator?** Paperless operations and 24/7 access by employer and employees! **What do you dislike about Employee Navigator?** I really cannot think of anything. EN is a great product and their customer service is out of this world! **What problems is Employee Navigator solving and how is that benefiting you?** Accuracy of data (a lot of it!) and paperless records management. ### 10. Highly Recommend **Rating:** 5.0/5.0 stars **Reviewed by:** Isabel L. | Small-Business (50 or fewer emp.) **Reviewed Date:** August 23, 2023 **What do you like best about Employee Navigator?** Our agency has found Employee Navigator to be the most user friendly benefits administration system. Both our staff and clients enjoy using Employee Navigator with the ease of implementation and on going use. The online training materials and support system are uncomparable to other benefit administration systems. **What do you dislike about Employee Navigator?** There have been limitations I have come across on group to group basis, just like any ben admin system, but Employee Navigator truly takes in your feedback and consistently makes system updates to provide the best platform for its users. **What problems is Employee Navigator solving and how is that benefiting you?** With Employee Navigator, we are able to swith our clients from paper to online administration. We are able to provide our clients with census and reporting requests in the matter of minutes. The payroll and carrier integrations have also made a huge impact on our clients, no more manually entering payroll deductions or processing of enrollments! ### 11. EASY ONBOARDING AND BENEFITS CAPTURE **Rating:** 5.0/5.0 stars **Reviewed by:** VANESSA H. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 26, 2024 **What do you like best about Employee Navigator?** File feed! For carriers. Reports. Easy to maintain. **What do you dislike about Employee Navigator?** Having only premier users be able to email/call. Others should be able to at least email. The knowledge base is very confusing. **What problems is Employee Navigator solving and how is that benefiting you?** No more paper. ### 12. It Makes Managing Benefits A Lot More Efficient **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Construction | Mid-Market (51-1000 emp.) **Reviewed Date:** October 17, 2023 **What do you like best about Employee Navigator?** I like that it send regular reminders for employees to sign up for benefits. Its gives them the option to change aspects during the year such as adding a child, spouse, etc. From an HR perspective, it's easy for me to see what plan(s) employees have elected, what their deductions should be and when they are eligible, with just a few clicks of the mouse. We do have a 3rd Party Administractor who loads our benefit information into it. I simply add and terminate employees and check to see what benefits they have elected for Payroll purposes. **What do you dislike about Employee Navigator?** I wish the reporting features were a bit more customizable. Everytime I've tried to print a report for a variety of reasons, it doesn't have exactly what I am looking for. **What problems is Employee Navigator solving and how is that benefiting you?** As soon as an employee is hired, I enter their information into Employee Navigator. From there, they are given constant reminders to elect or deny benefits up until the month they are eligible. Once they elect benefits, our 3rd party Administrator adds them to the necessary plans. The same goes for when an employee terminates. Its one less thing I have to worry about, making sure everyone signs up on time, gets added/delected to/from the insurance, etc. This way employees can see all of their options in one place and it's paperless. ### 13. Employee Navigator Sets The Bar HIGH **Rating:** 5.0/5.0 stars **Reviewed by:** Tammy B. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 22, 2024 **What do you like best about Employee Navigator?** User friendly, ease of set up, capabilities, CUSTOMER SUPPORT **What do you dislike about Employee Navigator?** I can't think of any negatives at this time. **What problems is Employee Navigator solving and how is that benefiting you?** Kepping our small clients organized with a system of record that is easy to maintain and affordable. ### 14. Employee Navigator is such a valuable tool for brokers and benefit administrators **Rating:** 5.0/5.0 stars **Reviewed by:** Erica C. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 22, 2024 **What do you like best about Employee Navigator?** Simple access to all benefit information for a group and their employees **What do you dislike about Employee Navigator?** Some navigation pieces and visability of inforamtion and reports **What problems is Employee Navigator solving and how is that benefiting you?** Have access to the information for all of our clients in one central location ### 15. Simple to Use, Great Support, Numerous Integrations **Rating:** 5.0/5.0 stars **Reviewed by:** James P. | Small-Business (50 or fewer emp.) **Reviewed Date:** August 23, 2023 **What do you like best about Employee Navigator?** By far what we like best about Employee Navigator is its Support Team. They are accessible, knowledgeable and almost always able to resolve our issue in one phone call. Paying for a Premier User may be the best investment ever. The user friend enviornment and ability to integrate with numerous carriers and adminstrators is a huge advantage to Employee Navigator as well. **What do you dislike about Employee Navigator?** There is not much to dislike. I would like to see enhancements to the Notification Wall that would allow our team to identify the urgent issues or overdue issues. **What problems is Employee Navigator solving and how is that benefiting you?** Employee Navigator makes HR department more efficient and helps them avoid liability with missed enrollments. It also ensure higher levels of accuracy in enrolling thorugh integrations to avoid claim issues. I creates a platform where employees have a very positive enrollment experience. ### 16. Easy to Navigate for employees & Administrators **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Manufacturing | Mid-Market (51-1000 emp.) **Reviewed Date:** March 22, 2024 **What do you like best about Employee Navigator?** I 've enjoyed how easy it is to navigate through all the information, pull reports & implement a new project in addition to completing open enrollment for my employees. **What do you dislike about Employee Navigator?** Not knowing all the capabilities that the software has to offer. **What problems is Employee Navigator solving and how is that benefiting you?** EN helps me house all the employee information and benefits in one location, streamlining the process and saving me time on daily processes. ### 17. Employee Navigator is the best and most user friendly benefits admin portal on the market. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Insurance | Small-Business (50 or fewer emp.) **Reviewed Date:** March 22, 2024 **What do you like best about Employee Navigator?** Employee Navigator's customer service and responsivness is the best of any company I've worked with. **What do you dislike about Employee Navigator?** It's a small gripe, but it would be nice if Employee Navigator would send automated emails when a renewal is coming up. **What problems is Employee Navigator solving and how is that benefiting you?** Employee Navigator is our solution to clients request for an online benefits portal. It also helps keep better track of our groups and generate necessary reports. ### 18. The portal is easy to use and when i have questions the staff is amazing **Rating:** 5.0/5.0 stars **Reviewed by:** Lisa C. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 22, 2024 **What do you like best about Employee Navigator?** It is easy , it has more options than other portals we use, it allows more information **What do you dislike about Employee Navigator?** Sometimes the software has limitations but they make a note and if they get enough requestst they will add features **What problems is Employee Navigator solving and how is that benefiting you?** it makes it easy for employees to enroll and see benefits, it makes it easy for hr admins to run reports and see information ### 19. Account Manager **Rating:** 4.5/5.0 stars **Reviewed by:** Tina W. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 22, 2024 **What do you like best about Employee Navigator?** Reporting capabilities - customer support **What do you dislike about Employee Navigator?** setting up an employer can be time consuming **What problems is Employee Navigator solving and how is that benefiting you?** enrolling employees is very time consuming. ### 20. Completely changed my business. **Rating:** 5.0/5.0 stars **Reviewed by:** Sonya K. | Small-Business (50 or fewer emp.) **Reviewed Date:** August 25, 2023 **What do you like best about Employee Navigator?** The best part is all of the different carriers and resources that are connected. I used to be presenting benefits to my clients, now I am offering a whole package. **What do you dislike about Employee Navigator?** The one area I hope Employee navigator improves is the usability. For myself and the clients using it, it can be a little too techy comapred to some platforms that are more basic and user friendly. **What problems is Employee Navigator solving and how is that benefiting you?** Employee Navigator is helping with penetration and participation within our groups. We are offering more product lines to more employees, increasing our bottom line. In the long run our persitency rates will be better as well. Clients will not be likely to change due to we can offer multiple carriers without needing much effort. ### 21. Simple to use for employers an employees **Rating:** 5.0/5.0 stars **Reviewed by:** Jennifer V. | Small-Business (50 or fewer emp.) **Reviewed Date:** August 23, 2023 **What do you like best about Employee Navigator?** Employee Navigator is very simple to use and does not require many clicks to get actions completed, whether it is adding an employee or employee enrolling in benefits. **What do you dislike about Employee Navigator?** When pulling a report, always having to remember to check 'active' for the employee's employment status box. Would like reports to default to active employees and have a "include terminated employees" check box by the "include dependents" check box. Otherwise pulling reports is very simple. **What problems is Employee Navigator solving and how is that benefiting you?** Employee Navigator makes enrollment easier than doing enrollments on paper and then enrolling employees at the carriers. This process saves time and prevents manual enrollment errors. The process is easy for employees. It only take one time for them to enroll then they it know it. ### 22. Great Experience **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Insurance | Small-Business (50 or fewer emp.) **Reviewed Date:** March 22, 2024 **What do you like best about Employee Navigator?** I love the user-friendliness of the platform and the ease of implementation. I am able to quickly set-up insurance plans for clients and easily montior any changes throughout the year. **What do you dislike about Employee Navigator?** I wish that there was a better way to manage documents. **What problems is Employee Navigator solving and how is that benefiting you?** Makes open enrollment and maintaining eligibility easy. ### 23. Employee Navigator has simplified our onboarding and daily maintenance for our client partners. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Insurance | Enterprise (> 1000 emp.) **Reviewed Date:** August 24, 2023 **What do you like best about Employee Navigator?** Onboarding and uploading census data is a breeze. The day to day maintenance of adds and terms simplifies the process for the Group Admin HR. Carrier integration for API and XML carriers are amazing. The HR training available in LIVE or precorded classes gives my client partners the flexibility to learn as they do best. The knowledge base needs a great big arrow for it since it is such a valuable asset. **What do you dislike about Employee Navigator?** Adding new hires' address should be part of the onboarding process instead of completing the hire, then having to go bac into add the address. Some of the reporting features are not intuitive. You have to "play" with the reports to be able to get the data out put into the correct layout. There should be a whole section for compliance reports for RxDC and enrollment counts that are prefilled and easily identifiable. The medical carriers need to be encouraged to move away from the 834 feeds that are cumbersome and require manual upkeep. The medical carriers are not able to be fully integrated and it takes a whole class to figure out the 834 integration. Then there is manual updating that is required. It's easier to just maintain enrollment through the carrier's online portals. The new discrepancy reports need to have a clear contact on resolving the issue on if we need to contact the carrier or EN. There's a lot of pointing the finger at the other guy on whose problem it is . **What problems is Employee Navigator solving and how is that benefiting you?** EN is greatly beneficial for tracking turnover and the enrollment in the benefits offered. It assists our clients in staying in compliace by having reminders to offer the new hire benefits and document the open enrollment benefit offerings uniformly across the eligible classes. ### 24. Simple yet Comprehensive System for HR/Ben Admin! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Insurance | Small-Business (50 or fewer emp.) **Reviewed Date:** August 23, 2023 **What do you like best about Employee Navigator?** Comprehensive in its abilities to manage the most complex employer offerings, but simple enough to be easy to build and manage. The Help Center and EN University is extremely comprehesive for self-service needs; however if additional support is needed the Support Team is extremeley responsive and knowledgeable on all aspects of the system. EN is constantly trying to find ways to make the system even easier to use and they are always looking fro feedback and suggestions. **What do you dislike about Employee Navigator?** I think additional support for new Premier users at the agency level would be benficial. When I was a new user , the EN University was helpful, but would haveliked some 1:1 training. Sometimes the answers to questions are buried in the middle of a video and can be tough to find. Having 1:1 training with an EN support person would be beneficial. Also some additional abilities to customize what data can be seen by HR users would be helpful. I have had several clients who wanted a admin from their office be able to have access to names and addresses, but nothing else. **What problems is Employee Navigator solving and how is that benefiting you?** Solving much of your enrollment issues for clients, with the data exchanges, many smaller clients are able to electronically submit their enrollment changes and this is extrmeley helpful. ### 25. The Employee Navigator BenAdmin solution FITS! **Rating:** 5.0/5.0 stars **Reviewed by:** Love Ann D. | Small-Business (50 or fewer emp.) **Reviewed Date:** August 23, 2023 **What do you like best about Employee Navigator?** Employee Navigator makes setting up the vast majority of clients with moderate complexity make sense. The items needed to setup a group and their plans are in easy-to-see ways! The foundation of Navigator are classes which can be utilized to define both eligibility AND pricing as well as supporting documentation. This makes delivery of automated benefit administration unique and consistent to the benefit eligible population for small to mid-sized groups easier than ever before. **What do you dislike about Employee Navigator?** Connecting the collection of documentation for Life Events to tasks is cumbersome in that HR views the request of and collection of the supporting documentation for the event should be part of the employee's initial Life Event request, not a separate action the HR Admin needs to take (assigning the 'task' of collecting the documentation once the Life Event has been received and reviewed). Instead, at the time the Life Event is being requested the site should ask the employee to submit the required documentation so that HR can review it and approve it OR request additional information, thus cutting down on back and forth and the administrative burden that HR looks at this feature as currently. **What problems is Employee Navigator solving and how is that benefiting you?** Quickly and efficiently implementing cases, transfering cases to Employee Navigator from other brokers and other systems for our clients. ### 26. Engaging Clients with Employee Navigator **Rating:** 5.0/5.0 stars **Reviewed by:** Bob R. | Small-Business (50 or fewer emp.) **Reviewed Date:** August 23, 2023 **What do you like best about Employee Navigator?** EN is easy for Groups and employees to use as a benefit platform. They can also use this platform for PTO tracking, certification, asset tracking, syncing with payroll companies and ACA reporting. All available on one platform. EN also has the ability to provide benefit enrollment info to the carriers thru 834 EDI file feeds or thru the Data Exchange file feeds. All these connections assist with eliminating the need to enter the same information in multiple platforms, thus reducing the chance for input errors. **What do you dislike about Employee Navigator?** I think some of the constraints when using EN exist in the email blasts, with the inability to attach documents to the blast. Another restriction is the required monthly manual sync process when bridging with Colonial Accounts. One would think this could be automated, seems to work with UNUM. Having the ability to modify contact info when an employee gets a conecting error message. For Colonial products it asks the employees to contact enrollment solutions, who then transfer them to a colonial office. **What problems is Employee Navigator solving and how is that benefiting you?** Provides one platform to contain all benefit elections, deductions, documents for the employee and HR administrator. If the group is syncing with a payroll provider it eliminates the need for maintaining 2 employee platforms and entering deductions on the payroll platform. EN also sends the enrollment info to the carrier via the established file feeds. ### 27. LOVE EMPLOYEE NAVIGATOR **Rating:** 5.0/5.0 stars **Reviewed by:** Kaleigh V. | Mid-Market (51-1000 emp.) **Reviewed Date:** August 16, 2023 **What do you like best about Employee Navigator?** I love the ease on the employees side and the employer side!! The flow for the employee is great and it is very user-friendly! The customization is great! If i am ever stuck on an issue, Navigator support is one call away and they are the best! Very responsive and try to find the resolution, or a work-around if it's not possible. Online enrollment has helped us so much, especially when COVID-19 happened. **What do you dislike about Employee Navigator?** The only negative would be that there are times when Navigator cannot support a groups customization. So it leads us to have to figure out work-arounds and sometimes it just doesn't work, which is disappointing for everyone. **What problems is Employee Navigator solving and how is that benefiting you?** Offering a solution to our groups that will be helpful to them. Many of our groups try to use a ben-admin system through their payroll provider or through an ancillary carrier, but between how long it takes for the system to be up and going and not having the ability to have more customization makes Employee Navigator a better fit. The 834 file feeds and integrations with the carriers is a huge perk for our groups! ### 28. Impressed with Employee Navigator **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Insurance | Small-Business (50 or fewer emp.) **Reviewed Date:** March 22, 2024 **What do you like best about Employee Navigator?** The broker service is excellent. The website is easy to use and provides a lot of flexibility as far as reporting. **What do you dislike about Employee Navigator?** Learning curve is steep, but once I have more experience it will be fine. **What problems is Employee Navigator solving and how is that benefiting you?** Streamlining employee benefit enrollments with the carriers. ### 29. Employee Navigator Review **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Insurance | Mid-Market (51-1000 emp.) **Reviewed Date:** April 11, 2023 **What do you like best about Employee Navigator?** The Employee Navigator support team is incredible. They are very responsive and helpful! **What do you dislike about Employee Navigator?** There are some limitations with customizations of reports and such **What problems is Employee Navigator solving and how is that benefiting you?** We house benefits for several clients using Employee Navigator and use file feeds to transmit enrollments to insurance carriers ### 30. Perfect communication between ER & Broker **Rating:** 5.0/5.0 stars **Reviewed by:** Debbie S. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 15, 2024 **What do you like best about Employee Navigator?** LIke that whatever happens in EN is automatically communicated to those that need to know. **What do you dislike about Employee Navigator?** The time it took to integrate the product. **What problems is Employee Navigator solving and how is that benefiting you?** EN is a great tool for open enrollment and life events. Once the EE makes their selection it is automatically rolled into our payroll and our benefits broker gets notification so they update the vendors. ### 31. Top-Notch Benadmin System **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Insurance | Small-Business (50 or fewer emp.) **Reviewed Date:** August 16, 2023 **What do you like best about Employee Navigator?** Employee Navigator is all around user-friendly. Their customer support team is super helpful as well, which makes it a lot easier to troubleshoot system issues. **What do you dislike about Employee Navigator?** Honestly, there is not anything I dislike about Employee Navigator. The system can accommedate most of the unique build situations I come across. There are only a few one-off scenerios that the system cannot accommedate. For example: the EE/SP (employee and spouse) work at the same company. The system cannot recognize benefits between their family profile. Lets say John Smith enrolls in EE+SP medical coverage, HR will have to make sure that John Smith's spouse who also works there does not also enroll in medical coverage. The system does not automatically recognize that the spouse is already enrolled in medical coverage. **What problems is Employee Navigator solving and how is that benefiting you?** Streamlining the process between companies and their employees aquiring essential health coverage. Employee Navigator removes the hassle and inefficiency of paper enrollments. ### 32. Employee Navigator Review **Rating:** 4.5/5.0 stars **Reviewed by:** Julia B. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 29, 2024 **What do you like best about Employee Navigator?** EN is an easy system to set up plans, load employee data and run reports. **What do you dislike about Employee Navigator?** I don't know that I have anything negative to say about EN. **What problems is Employee Navigator solving and how is that benefiting you?** As the broker, it helps our clients with ease of obtaining enrollment data and getting those deductions to the payroll company. ### 33. EN Review **Rating:** 4.0/5.0 stars **Reviewed by:** Terri M. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 22, 2024 **What do you like best about Employee Navigator?** The ability to see benefit, company and employee information **What do you dislike about Employee Navigator?** The Data Management Page. I would to see an option to print under certain sections **What problems is Employee Navigator solving and how is that benefiting you?** Enrollments, eligibility, and Direct feeds to our TPA, COBRA vendors, and carriers ### 34. Benefit Technology Team Lead **Rating:** 5.0/5.0 stars **Reviewed by:** Karene C. | Small-Business (50 or fewer emp.) **Reviewed Date:** August 23, 2023 **What do you like best about Employee Navigator?** Employee Navigator is a great Benefits Administration and ACA filing solution for its ease of use for Brokers, HR teams and employees. For groups in the small and mid-Markets, I believe it's the best option available. The integrations are almost endless and the team at EN has worked very hard over the years to provide an outstanding platform for Brokers to provide to their Clients at very low cost. **What do you dislike about Employee Navigator?** I've been working with EN since 2014. There really isn't anything I dislike about the platform. The developers have kept up with the changing needs and have been very forward-thinking, which has positively impacted thousands of employer groups. **What problems is Employee Navigator solving and how is that benefiting you?** Providing enrollment data to carriers is a huge benefit to both Brokers and their Clients. The ACA module is outstanding and has solved Client problems of finding a great filing solution. ### 35. One stop Enrollment Portal Shop **Rating:** 5.0/5.0 stars **Reviewed by:** Anne J. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 22, 2024 **What do you like best about Employee Navigator?** Excellent Customer Support. EN Team is always willing to help and answer questions. **What do you dislike about Employee Navigator?** Not all carriers integrate (which is not necessarily EN's fault). **What problems is Employee Navigator solving and how is that benefiting you?** Keeping track of enrollments/terms - excellent platform for open enrollement. ### 36. A solid product in a dynamic benefits technology world **Rating:** 5.0/5.0 stars **Reviewed by:** Nicole R. | Enterprise (> 1000 emp.) **Reviewed Date:** August 25, 2023 **What do you like best about Employee Navigator?** The interface is easy to "navigate" for users with all backgrounds. The product is consistently enhanced with insight from the community. They have multiple integration options with carriers, vendors, and payroll providers. It is one of the best benefit admin technology systems on the market. **What do you dislike about Employee Navigator?** Certain enhancements have been placed on the backburner because other ideas and issues take priority. It would be great if they had a team revisit these to truly make the product even stronger. **What problems is Employee Navigator solving and how is that benefiting you?** Employee data efficiency, security, ability to import and easily extract data, ability to integrate with carriers, vendors and payroll providers ### 37. Employee Navigator is great **Rating:** 5.0/5.0 stars **Reviewed by:** Taylor B. | Small-Business (50 or fewer emp.) **Reviewed Date:** August 23, 2023 **What do you like best about Employee Navigator?** THeir service and user interface with customers. I also like that they are continuing to update their system. Their customer service is extremely friendly and very helpful. **What do you dislike about Employee Navigator?** I still wish they could do HSA's on plan year, not calendar year. I also wish that they would use agencies requests and make updates quarterly to help brokers with their issues at hand. **What problems is Employee Navigator solving and how is that benefiting you?** This helps minimize enrollment errors and creates a full HRIS system for our clients. Its a great tool and very easy to train our clients. We also like that it is itegrated with all the major carriers. ### 38. Employee Navigator review **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Insurance | Enterprise (> 1000 emp.) **Reviewed Date:** March 22, 2024 **What do you like best about Employee Navigator?** Ease of use and best customer support in the business **What do you dislike about Employee Navigator?** Can be fairly idiosyncratic with some of the plan builds. **What problems is Employee Navigator solving and how is that benefiting you?** Turning the old-school paper system into a digital, compliant, storable solution. ### 39. The customer service with Employee Navigator is like no other! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Insurance | Small-Business (50 or fewer emp.) **Reviewed Date:** August 20, 2023 **What do you like best about Employee Navigator?** I like how user friendly Employee Navigator is for HR staff. I also enjoy the simplicity of enrollment from the employee perspective. My experiences with the support staff team have always been great. Even when issues are escalated to Tier 2, I always get a response back within the expected time frame. **What do you dislike about Employee Navigator?** I don't like some of the plan build limitations when it comes to building out Questions in the system. We write a lot of permanent life and I wish there was a better way to upload coverage for stacked policies. I would like to see more flexibility with building minimums and maximums on life plan builds. Example: ages 65-70 can only elect a $10,000 policy. While ages 18-64 have aminimum of $25,000 and a maximum of $100,000. **What problems is Employee Navigator solving and how is that benefiting you?** The system makes benefit administration a breeze! ### 40. Navigator is a very easy to use platform. **Rating:** 5.0/5.0 stars **Reviewed by:** Christian G. | Mid-Market (51-1000 emp.) **Reviewed Date:** September 28, 2023 **What do you like best about Employee Navigator?** I like how easy navigator is to use. Once groups are set up it looks very clean and easy for clients to use! **What do you dislike about Employee Navigator?** The only thing I dislike is the help feature sometimes doesn't respond with an answer but that's not really every a problem because the support team always responds quickly and they have always answered my questions. **What problems is Employee Navigator solving and how is that benefiting you?** It has made setting up clients for them to select benefits very easy. ### 41. Employee Navigator is a great resource! **Rating:** 4.5/5.0 stars **Reviewed by:** R B. | Small-Business (50 or fewer emp.) **Reviewed Date:** September 05, 2023 **What do you like best about Employee Navigator?** Paper no longer needed. Provides a one-stop-shop for benefit administration, HR tasks, PTO, and ACA administration. Wide range of integrations with benefit carriers, payroll, etc. **What do you dislike about Employee Navigator?** Will only work for groups that do not have a very complex benefit structure. HR/Admin/Broker need to be involved in the technology for them to 100% benefit from the resource. **What problems is Employee Navigator solving and how is that benefiting you?** Paper no longer needed. Provides a one-stop-shop for benefit administration, HR tasks, PTO, and ACA administration. Wide range of integrations with benefit carriers, payroll, etc. ### 42. Employee Navigator is the BEST benefits platform I've used! **Rating:** 5.0/5.0 stars **Reviewed by:** Janae M. | Mid-Market (51-1000 emp.) **Reviewed Date:** December 15, 2023 **What do you like best about Employee Navigator?** It's so user friendly and our team at EBMG make working with the system that much easier. It also intergrates with Paycor seemlessly so our full cycle of status changes, onboarding, etc. has been so much more efficient. **What do you dislike about Employee Navigator?** Honestly I don't have any complaints about EN. **What problems is Employee Navigator solving and how is that benefiting you?** Our employees can enroll and view their benefits all in one place and us as admin can do the same. ### 43. Employee Navigator is one of the most user friendly systems to use. **Rating:** 5.0/5.0 stars **Reviewed by:** Cinnamon C. | Mid-Market (51-1000 emp.) **Reviewed Date:** August 23, 2023 **What do you like best about Employee Navigator?** We can keep all employee data in one place. Clients can use the ACA easily. The integrations with carriers is quick and simple. **What do you dislike about Employee Navigator?** Employee Navigator is always being updated and plans have to be moved to a new format. Small Employers eligiblity for health plans is not availble to feed, so this is a manual process. **What problems is Employee Navigator solving and how is that benefiting you?** The carrier integrations is a time saver. The amount of eligiblity processed by our office as decreased. This helps with our E&O due to human error. ### 44. Employee Navigator has a great platform and equally great customer service! **Rating:** 5.0/5.0 stars **Reviewed by:** Erin B. | Small-Business (50 or fewer emp.) **Reviewed Date:** August 17, 2023 **What do you like best about Employee Navigator?** The bbility for our clients to have payroll and benefits in one! They can run the reports and have things sent right to payroll all in one platform. All while keeping employees information secure. I also love their customer service! **What do you dislike about Employee Navigator?** Right now we have not come to a problem that hasn't been fixed. We have been happy! **What problems is Employee Navigator solving and how is that benefiting you?** tell our client that through EDI 834 we don't need to fillout paperwork! ### 45. Good product that's easy to use and has a knowledgeable staff. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Insurance | Enterprise (> 1000 emp.) **Reviewed Date:** August 17, 2023 **What do you like best about Employee Navigator?** If I have any questions/issues, it's easy to get someone on the phone who is very knowledgable and if for some reason they can't assist they direct it to someone on the team that can. For the most part it is pretty easy to use and naviagate. **What do you dislike about Employee Navigator?** There is not much I dislike but sometimes there are issues that are expereicned and the workaround isn't ideal so we put in an enchancement request but haven't been notified yet that one of the requests has actually been completed and implemented. **What problems is Employee Navigator solving and how is that benefiting you?** It's allowing us to provide a benefit administration system to clients that do not currently have one. ### 46. Employee Navigator make my job easier **Rating:** 5.0/5.0 stars **Reviewed by:** Kelly H. | Small-Business (50 or fewer emp.) **Reviewed Date:** August 16, 2023 **What do you like best about Employee Navigator?** I love that the information needed to enroll a new employee is right at my fingertips. I also love that if the company id intergrated I don't have to do anything! **What do you dislike about Employee Navigator?** No downside at all! i like everything about it. I would recommend EN to any broker. **What problems is Employee Navigator solving and how is that benefiting you?** Communication with people is sometimes hard. Having the infromation in EN takes out that issue. ### 47. Employee Navigator Review 2023 **Rating:** 5.0/5.0 stars **Reviewed by:** Al S. | Small-Business (50 or fewer emp.) **Reviewed Date:** August 23, 2023 **What do you like best about Employee Navigator?** It is pretty simple to use and set up once you know what you are doing. Tech support is very knowledgeable and helpful. **What do you dislike about Employee Navigator?** I wish that direct feed with medical carriers was more widespread. **What problems is Employee Navigator solving and how is that benefiting you?** It removes any potential errors that exist with paper applications. Also streamlines the enrollment process with employers and new hires. ### 48. This service model is awesome and our clients truly love it as well as their employees. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Insurance | Small-Business (50 or fewer emp.) **Reviewed Date:** August 23, 2023 **What do you like best about Employee Navigator?** Having all our clients benefits in one place. Creates ease for HR and the employees. Also have a full census as all times. **What do you dislike about Employee Navigator?** 834 File Feeds are truly cumbersome to set up. **What problems is Employee Navigator solving and how is that benefiting you?** Paperless - saving cost on printing materials Full Census at all times - saving time spent gathering data All Plan Documents in one place 24/7 - Means employees will not be reaching out so much to their HR Dept and have easy access right at their fingertips. ### 49. Easy to use **Rating:** 5.0/5.0 stars **Reviewed by:** Channon J. | Licensed Life and Health Account Manager at The Buckner Company , Mid-Market (51-1000 emp.) **Reviewed Date:** August 18, 2023 **What do you like best about Employee Navigator?** Employee Navigator is easy to use even if the user isn't computer savvy. And when I do run into any questions or issues the Employee Navigator support is super responsive and the issue is usually resolved within the day. **What do you dislike about Employee Navigator?** Right now it would be nice if taking over an account that uses Employee Navigator if we could transition it over instead of creating a new build for the company. **What problems is Employee Navigator solving and how is that benefiting you?** Nothing at the moment ### 50. Its a excellent software! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Insurance | Small-Business (50 or fewer emp.) **Reviewed Date:** August 18, 2023 **What do you like best about Employee Navigator?** You can manage employee benefits online, intergrate with a host of carriers and payroll companies. Its very user friendly and when you need assistance, their support staff are awesome. They are very responsive and helpful, whether you call or email them, expect to receive great customer support. No waiting time whatsoever, press 2 and your connectec instantly! **What do you dislike about Employee Navigator?** Nothing. I honestly cannot think of one con! **What problems is Employee Navigator solving and how is that benefiting you?** No problems or issues at the moment. ## Employee Navigator Discussions - [How do I run reports in employee Navigator?](https://www.g2.com/discussions/how-do-i-run-reports-in-employee-navigator) - 1 comment - [How Much Does Employee Navigator cost?](https://www.g2.com/discussions/how-much-does-employee-navigator-cost) - 1 comment - [View Employee Navigator pricing details and edition comparison](https://www.g2.com/products/employee-navigator/reviews?page=2§ion=pricing&secure%5Bexpires_at%5D=2026-08-07+14%3A42%3A26+-0500&secure%5Bsession_id%5D=bf3793e9-551a-42c8-b80d-0bc9ad4335ca&secure%5Btoken%5D=29092b858c882221888dbf1e53c7aa821aaa049440a9f7b1106d3b757018938a&format=llm_user) ## Employee Navigator Integrations - [ADP Workforce Now](https://www.g2.com/products/adp-workforce-now/reviews) - [Claude](https://www.g2.com/products/claude-2025-12-11/reviews) - [G&A Partners](https://www.g2.com/products/g-a-partners-g-a-partners/reviews) - [Paylocity](https://www.g2.com/products/paylocity/reviews) - [RUN Powered by ADP](https://www.g2.com/products/run-powered-by-adp/reviews) ## Employee Navigator Features **Core HR** - Organization Management - Time, Attendance, and PTO - Salary Structures - Compliance - Benefits Administration - Goal Management - Benefits Management - Employee Management - Workflow Management - HR Management - Recruitment Management - Payroll Management - Compliance Management - Document Management - Calendar Management - Performance Management - Time Off Management - Compensation Management - Training Management - Timesheet Management - Talent Management - Commission Management **Benefits Administration Platform Features** - Benefits Record Management - Enrollment Planning - Third-Party Carrier Integration - Document Management - Total Compensation Statements - Self-Service Portal - Regulatory Compliance - Mobile Benefits Access - Timesheet Management - Payroll Management - Performance Management - Recruitment Management - Compliance Management - Deduction Management - Training Management - Employee Management - Compensation Management - HR Management - Workflow Management - Attendance Management - Retirement Plan Management - Provider Management - Online Benefits Enrollment - Employee Portal **Benefits Administration Platform Features** - Benefits Record Management - Enrollment Planning - Third-Party Carrier Integration - Document Management - Total Compensation Statements - Self-Service Portal - Regulatory Compliance - Benefits Dashboards - Mobile Benefits Access - Integrations / APIs - Internationalization - Mobility **Generative AI** - AI Text Summarization - Generative AI **Additional Functionality** - Reminders - Applicant Tracking - Time & Attendance - Predictive Analytics - Learning & Development - Employee Database - Employee Engagement - Self Service Portal - Sick Leave Tracking - Customizable Branding - Mobile App - Access Controls/Permissions - Onboarding - Customizable Reports - 360 Degree Feedback - Customizable Templates - AI Copilot - Reporting/Analytics - Succession Planning - Data Import/Export - Approval Process Control - Surveys & Feedback - Offboarding - Employee Profiles - For Cloud - Employee Training - Time Off Requests **Generative AI** - AI Text Generation - AI Text Summarization - AI Image-to-Text - Generative AI **Additional Functionality** - ACA Reporting - Real-Time Reporting - Vacation/Leave Tracking - HIPAA Compliant - Reminders - Leave Tracking - COBRA Administration - AI Copilot - Data Import/Export - Reporting & Statistics - Employee Database - Time Off Requests - Employee Benefits Administration - Configurable Workflow - Sick Leave Tracking - Life Insurance Administration - Health Insurance Administration - Benefits Administration Outsourcing - Disability Insurance Administration - Attendance Tracking - Applicant Tracking - Customizable Reports - FMLA Administration - Document Storage - Employee Onboarding - HSA/FSA Administration - Reporting/Analytics **Platform** - Customization - Integration APIs - User, Role, and Access Management - Activity Dashboard - Activity Dashboard - Mobile Access - Activity Dashboard - Training Management - Goal Management - Feedback Management - Action Management - Mobile Access - Activity Dashboard - Benefits Dashboard - Activity Dashboard - Feedback Management - Performance Management - Recruitment Management - Compliance Management - Training Management - Calendar Management - Employee Management - Orientation Workflow Management - Task Management - HR Management - Help Desk Management - Mobile Access - Payroll Management - Document Management - Job Description Management - Social Media Integration - Mobile Access - Activity Dashboard - Third-Party Integrations - Assessment Management - Social Media Integration - Activity Dashboard - Mobile Access - Third-Party Integration - Initiative Management - Workflow Management - Community Management - Employee Referral Management - Candidate Management - Workflow Management - Communication Management - Advertising Management - Application Management - Email Management - Job Management - Discount Management - Pipeline Management - File Management - Job Management - Data Storage Management - Compensation Management - Employee Management - Job Application Management - HR Management - Competency Management - Performance Management - Compliance Management - Job Description Management - Evaluation Management - User Management - Role-Based Permissions - Third-Party Integrations ## Top Employee Navigator Alternatives - [Rippling](https://www.g2.com/products/rippling/reviews) - 4.8/5.0 (11,637 reviews) - [HR Plus](https://www.g2.com/products/trinet-hr-plus/reviews) - 3.9/5.0 (450 reviews) - [Paylocity](https://www.g2.com/products/paylocity/reviews) - 4.4/5.0 (6,047 reviews)