Employee Navigator Reviews & Product Details

It updates quickly and shows great information Review collected by and hosted on G2.com.

It is external from our HRIS so it can be harder to get to for employees Review collected by and hosted on G2.com.

Employee Navigator makes benefits setup and enrollment straightforward for both employees and HR teams. One of the most helpful features is the reporting functionality—especially the ability to generate clear reports on pending items. This allows for timely follow-up with employees, brokers, or carriers to ensure nothing slips through the cracks. Review collected by and hosted on G2.com.

While the system is generally user-friendly, it can occasionally feel rigid when making last-minute changes to enrollments or correcting errors. The interface, although functional, could also benefit from more intuitive navigation and visual updates to enhance user experience. Review collected by and hosted on G2.com.

Easy for employees to use to update information and seamlessly coordinates with Paylocity Review collected by and hosted on G2.com.

Sometimes the sync is off and it takes a while to update. Review collected by and hosted on G2.com.

I like that with Employee Navigator, I'm able to keep track of important dates related to employees, such as birthdays and anniversary of employment dates. The "Tasks Dashboard" also keeps me on track and brings "to-do" items to the forefront. Review collected by and hosted on G2.com.

I've only been using Employee Navigator a few months, but in that time, I've yet to run into anything I dislike or any features that don't work well. Review collected by and hosted on G2.com.

This is not a comprehensive HRIS but it does it's job when in a pinch or not many options available when integrating or merging payroll systems. Review collected by and hosted on G2.com.

Basic platform, not fancy and only somewhat user friendly. Customer Service was not helpful or supportive in any way. They lack the customer service mark by only replying with brief responses. We ended our contract with EN in 2024 because we switched to a more robust system to handle direct benefit carrier integrations to streamline our processes. EN did not take this well. Employee Navigator DID NOT do an exit walkthrough OR provide us with final reports (as most HRIS's do) OR instructions on what we needed to pull for future audits. Since we are an acquisition company and merge our acquisitions into our HRIS's, we have a lot of knowledge and experience in many platforms. What was shocking is the lack of options in supplying us a limited service for record keeping purposes. Instead we received a response, "That is unfortunately not something we'd be able to help with. All data will be purged from our records prior to the 1st of the month following the termination date and cannot be retrieved once it has been deleted." PURGED?!? Deleted! Don't they have a responsibility to keep employee records for a certain amount of time? Either they are being difficult or just don't care. Review collected by and hosted on G2.com.

The system's ability to integrate with so many carriers and vendors is probably one of the features I like the best. This is a great time saving feature for an agent and their clients. The ease with which an Open Enrollment can be handled combined with the carrier integrations makes the renewal process extremely smooth and flawless. With the added responsibility that employers have with regards to ACA Reporting, the seamless process of generating 1094-1095s for the Employer makes for one more valuable service that an agent can assist with. When encountering any issues or questions with the Employee Navigator platform, the service and quick responsiveness of Management and all Employees to resolve any issues that are encountered is phenomenal. The Service Team is always kind, patient and answers all questions and resolves all problems with a smile. The detailed follow-up responses we receive on phone inquiries are invaluable when reviewing the issue/question that was presented. Yes, I do love working with Employee Navigator! They strive to be the BEST at what they do. Review collected by and hosted on G2.com.

Don't believe that any one HRIS system can be everything to everybody. There will always be a feature that could/can be added or improved upon. But when it comes to making improvements and responding to changes in technology and the insurance arena, this is definitely a number one priority for Employee Navigator. They continually strive to address brokers' needs as it relates to their clients' ongoing demands for new features, as well as carrier changes that are continually being made. Review collected by and hosted on G2.com.

EN is very user friendly and easy to figure out. The support team and articles are great. Setting up plans and imports and whatnot is fairly straightforward and the system is mostly good about flagging conflicting information Review collected by and hosted on G2.com.

The fact that the file sends terminations to the carrier more than once is an issue because it generates discrepancy reports unnecessarily. EN also gets confused if someone changes from an FSA eligible plan to an FSA ineligible plan as it does not auto term them from it when they select the other plan. As a result, we've had some issues that are caught after the fact. It would be nice if the system had a way to automatically pull the FSA coverage in these instances and put a notice up to the employee letting them know they are no longer going to be enrolled in the FSA plan. It would also need to auto open the HSA window, where applicable, as that plan will still show ineligible for enrollment in these situations because the FSA has not been removed. Review collected by and hosted on G2.com.

Cuts down on processing / admin time. Also there are no challenges trying to read handwriting on paper enrollments. Which can cause errors in names, DOB's and SS#'s! Been administering group benefits for 20 years and this is a game changer has freed up a lot of my time! Found Employee Navigator after 2020! Many groups were working from home and it made Open Enrollment and New Hire Administration so much easier. That's how we came to use Employee Navigator, I needed a way to be able to help my groups administer benefits without being face to face. Review collected by and hosted on G2.com.

Just trying to keep up with all the upgrades and changes. Not sure that is a dislike or just user error trying to keep up with it. Time zone difference when I need help and EN is already closed and not available for verbal support. Really challenging with a group we have in Hawaii. Review collected by and hosted on G2.com.

It is easy to use for administrators and employees. The system provides quick links to their Help Center and the page layouts are easy to navigate to find what you need. The Support Team is outstanding with guidance and helps when you need to resolve a matter you can't seem to fix. All in all, it is a system I recommend to clients who need a simple and easy-to-build platform. The build and implementation of Employee Navigator is quick and easy to complete. Integration is also easy, especially the Data Exchange with various partners. I am in EN every day, updating information quickly, setting up open enrollment, and generating reports. EN is a great tool for brokers, administrators, and employees. Review collected by and hosted on G2.com.

The fonts are too light and sometimes are hard to read. I would prefer a darker font. Review collected by and hosted on G2.com.

The ability to configure each group to meet the needs of the client.

The support team is always very help at finding solutions to problems.

The user interface is intuitive.

The ability to do data exchange integrations with carriers and payroll integrations is the most valuable Review collected by and hosted on G2.com.

There are some limitations to the plan designs that can create issues when trying to build certain plan types. Specifically supplemental medical. One carrier has issue age supplemental medical and we cannot truly build this out because of the limitations

The qualifying life events tab does not have enough specific options to fit what employees call in for.

The life events on the benefits tab are always defaulted to allow employees to enter in their own life events. This creates issues if an employee creates a life event without HR or our knowledge. There should be a setting to default all life events to need to be HR approved. Review collected by and hosted on G2.com.