The ability to see all outstanding invoices and where they are? Review collected by and hosted on G2.com.
Not being able to manage the rules like EXPENSE but they are coming. Review collected by and hosted on G2.com.
I really love that everything we have been able to dream up as a request for this product, their development team has been able to make it a reality. Therefore, we have gotten the benefit of their out-of-the-box development, but with the customization of a product built for my company from scratch. Review collected by and hosted on G2.com.
Because there has been much customization the in-house training left a lot to be desired. My team had to essentially do all the training ourselves. One other thing that I have been waiting to see improvement on is the help desk. While we do eventually get all of our questions answered and problems fixed, it seems to take many communications back and forth and several days, if not weeks, before they are resolved. I believe much of this frustration could be solved if a single account manager were assigned that were familiar enough to quarterback issues when they arise. This person would then be able to liaise between our Admins and Chrome's Dev team and this would eliminate much of the confusion. Review collected by and hosted on G2.com.
So easy to upload invoice into Chrome Riv Review collected by and hosted on G2.com.
Not much to dislike. ------------------ Review collected by and hosted on G2.com.
Digital workflow captures approvals easily, time stamps, and approvals via email. Review collected by and hosted on G2.com.
Invoice Export is limited and have to request images for all exports when the images should automatically be sent via email. Review collected by and hosted on G2.com.
The submission of invoice has been a very friendly task for the submitter. As it friendly to submit along with it most importantly provides the organisations policies knowledge by showing an alert if anything has been chosen wrongly. Review collected by and hosted on G2.com.
Well have not found any negative review as far as now. Review collected by and hosted on G2.com.
Automated workflow. End users like how easy it is Review collected by and hosted on G2.com.
Cloud-based system. Sometimes have to wait long Review collected by and hosted on G2.com.
I like the design flow it made it very user friendly and easy to read Review collected by and hosted on G2.com.
no dislike anything but one dislike that we aren't currently using at Nysut. Review collected by and hosted on G2.com.
Transparency at every stage of the invoice process Review collected by and hosted on G2.com.
Recently there have been problems with our vendor feed not updating new vendors. This has been an ongoing problem that has yet to be resolved. Review collected by and hosted on G2.com.
The approval process is easy, and creating reports is pretty user friendly. The interface is easy to use for people with a varied level of computer literacy. Review collected by and hosted on G2.com.
The help desk can be a bit slow, and often you will be expected to do the work yourself. They do provide quick instruction, but it would make sense they just change it. Review collected by and hosted on G2.com.
Chrome River invoice automation is impressive and a huge upgrade from our previous expense tool. Review collected by and hosted on G2.com.
Admin settings can be a bit confusing at times. Review collected by and hosted on G2.com.
Averages based on real user reviews.
6 months
15 months
6%
