# Emburse Expense Enterprise (formerly Chrome River Expense) Reviews **Vendor:** Emburse **Category:** [Expense Management Software](https://www.g2.com/categories/expense-management) **Average Rating:** 4.3/5.0 **Total Reviews:** 2,058 ## About Emburse Expense Enterprise (formerly Chrome River Expense) Emburse Expense Enterprise is a fast, fluid, mobile web app that offers global organizations the latest in travel and expense management. We deliver the same user experience across all devices – smartphones, tablets, laptops, desktops – which makes employees happy. Powerful analytics and expense reporting capabilities make the CFO and accounts payable staff even happier. Expense serves complex, global enterprise organizations. ## Emburse Expense Enterprise (formerly Chrome River Expense) Pros & Cons **What users like:** - Users appreciate the **ease of use** of Emburse Expense Enterprise, enjoying its straightforward processes and user-friendly interface. (288 reviews) - Users appreciate the **seamless image upload** with Chrome Snap, simplifying the process of submitting receipts. (80 reviews) - Users appreciate the **simplicity** of Emburse Expense Enterprise, finding it extremely user-friendly and straightforward for claims. (61 reviews) - Users value the **efficiency** of Emburse Expense Enterprise, enabling quick expense submissions and streamlined processes. (58 reviews) - Users find the **interface intuitive** , making it simple to create, edit, and submit reports effortlessly. (54 reviews) - User Interface (50 reviews) - Easy Navigation (41 reviews) - Users appreciate the **easy electronic submission** process for reimbursements, finding it simple and user-friendly. (40 reviews) - Reporting (40 reviews) - Helpful (39 reviews) **What users dislike:** - Users find the **navigation unintuitive** , struggling with the UX flow and selecting expenses effectively. (61 reviews) - Users experience challenges with **manual entry issues** , including errors in date formats and complications with receipt submissions. (33 reviews) - Users experience **receipt decoding errors** that complicate expense submissions and lead to confusion with currency formats. (32 reviews) - Users find **invoicing issues** cumbersome, needing to enter repetitive information and struggling with duplicate expense identifications. (30 reviews) - Users struggle with the **steep learning curve** of Emburse Expense Enterprise, requiring significant time and resources to adapt. (30 reviews) - Users face **approval issues** with Emburse Expense Enterprise, finding the expense submission process complicated and restrictive. (27 reviews) - Inaccurate Results (27 reviews) - Users find the **time-consuming implementation and invoicing process** frustrating, impacting overall efficiency and usability. (27 reviews) - Users face **upload issues** with receipts in Emburse Expense, hindering expense entry and requiring desktop use for completion. (27 reviews) - Users find the lack of **insufficient explanations** frustrating, leading to confusion during the expense reporting process. (24 reviews) ## Emburse Expense Enterprise (formerly Chrome River Expense) Reviews ### 1. Emburse Chrome River Expense is consistent and remains easy to use **Rating:** 5.0/5.0 stars **Reviewed by:** Taylor S. | Student, Mid-Market (51-1000 emp.) **Reviewed Date:** November 07, 2023 **What do you like best about Emburse Expense Enterprise (formerly Chrome River Expense)?** I like how they have updated the main page to make it even more simple to navigate. The site continues to get expense refunds back quickly. They also made customer service easier to contact and they have continued to help me. I was recently locked out of my account and they got back to me almost instantly and fixed the problem. I have also noticed that they have helped organize the funding sources that I use and I no longer have to manually input the numbers, which is very nice. **What do you dislike about Emburse Expense Enterprise (formerly Chrome River Expense)?** While it is still very easy to use and organized, some of the more complicated receipts are hard to input. Also, there have been a few times the website has crashed while I am in the middle of implementing a reimbursement, and my progress was not recovered an dI had to start again. These would be some minor fixes. **What problems is Emburse Expense Enterprise (formerly Chrome River Expense) solving and how is that benefiting you?** I dont need to rely on communication with people to get expenses, I can just submit it into the system not have to worry about getting in contacr with anybody. ### 2. Effortless Expense Management with Emburse **Rating:** 5.0/5.0 stars **Reviewed by:** Gabriela C. | Communications Consultant, Mid-Market (51-1000 emp.) **Reviewed Date:** May 02, 2026 **What do you like best about Emburse Expense Enterprise (formerly Chrome River Expense)?** I like how Emburse Expense Enterprise keeps a nice record of everything related to my expenses. It's super easy to use, especially with so many easy categories to allocate expenses to. For transportation, there's flight, ground transportation, mileage, etc., and if I use Uber or Lyft, the receipt automatically uploads to my Emburse account. Plus, I can easily take a picture of receipts with the app on my phone and upload them. The initial setup was super easy, both the desktop version and the app. **What do you dislike about Emburse Expense Enterprise (formerly Chrome River Expense)?** I've had a couple of instances where I can't find the receipt to allocate to my expense. For example, I upload the receipt and I incorrectly selected a different receipt, but when I go back to find the correct one, I can't find it. I think it would be helpful to have a history/library of previously uploaded or utilized receipts. **What problems is Emburse Expense Enterprise (formerly Chrome River Expense) solving and how is that benefiting you?** I use Emburse for personal workplace expenses needing reimbursement. It keeps a nice record of everything, is super easy with category allocation, and makes uploading receipts easy via the app. ### 3. Still learning the ropes and things were not intuitive at times. **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Hospitality **Reviewed Date:** May 14, 2026 **What do you like best about Emburse Expense Enterprise (formerly Chrome River Expense)?** Ease of adding receipts but if I'm going to have the option to utilize the AI feature, please make it better. It would sort my pictures and documents all to one receipt so then I had to go and add them to the correct receipt . **What do you dislike about Emburse Expense Enterprise (formerly Chrome River Expense)?** Ease of adding receipts but if I'm going to have the option to utilize the AI feature, please make it better. It would sort my pictures and documents all to one receipt so then I had to go and add them to the correct receipt . **What problems is Emburse Expense Enterprise (formerly Chrome River Expense) solving and how is that benefiting you?** Ease of adding receipts but if I'm going to have the option to utilize the AI feature, please make it better. It would sort my pictures and documents all to one receipt so then I had to go and add them to the correct receipt . ### 4. Big Step Up in Expense Tracking and Reporting **Rating:** 5.0/5.0 stars **Reviewed by:** John E. | Agile Coach, Enterprise (> 1000 emp.) **Reviewed Date:** January 06, 2026 **What do you like best about Emburse Expense Enterprise (formerly Chrome River Expense)?** The most helpful aspect of Emburse Expense has to be the easy-to-use categorization features, that enable you to easily identify areas of expenses incurred, document them quickly, and see your overall expense report immediately, as you build it. The UI is extremely easy to use and intuitive, even for first time users, and the time it takes to document a full expense report is definitely reduced from previous expense reporting tools that we've had. **What do you dislike about Emburse Expense Enterprise (formerly Chrome River Expense)?** Although handled on an organization-by-organization basis, the categorization options can often seem to roll over each other and without clear examples or documented rules for each category, selecting the right one can cause a negative experience. Additional time should be dedicated to setting up categories with easy-to-understand rules and guides. **What problems is Emburse Expense Enterprise (formerly Chrome River Expense) solving and how is that benefiting you?** Previous expense tracking tools we used acted more like spreadsheets and outlined, line by line, whatever you entered. They offered selections for things like expense categories, dates, etc. but they did not contain the easy-to-use UI of Emburse Expense, and they also did not offer the incredibly easy-to-upload receipt tracking feature. All in all, using Emburse Expense has saved me significant amounts of time and increased my accuracy with regard to completing reports timely. ### 5. Emburse Expense has streamlined our T&E Process **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Mid-Market (51-1000 emp.) **Reviewed Date:** February 06, 2023 **What do you like best about Emburse Expense Enterprise (formerly Chrome River Expense)?** The automation. Prior to Emburse Expense (formerly Chrome River) our T&E process was very manual - Emburse brought our T&E process into the 21st century, allowing the process to become highly automated, thereby reducing pain points and making it easy to use. Customer Support has been great - they have been attentive to any issues we've encountered, and our initial implementation process was thorough and relatively painless. **What do you dislike about Emburse Expense Enterprise (formerly Chrome River Expense)?** The mobile app was slow at times , but Emburse has made improvements, making the app more user friendly for all types of expenses. **What problems is Emburse Expense Enterprise (formerly Chrome River Expense) solving and how is that benefiting you?** Emburse Expense has removed a lot of the manual processes that used to exist in our T&E system. From the user, all the way through the approval process and payment, Emburse has tremendously improved the efficiency of our T&E process from start to finish. Gone are the days of paper expense reports and baskets of support. Emburse has streamlined everything, and the OCR makes capturing the data simple. ### 6. Emburse handles much of our needs with process automation for A/P **Rating:** 3.0/5.0 stars **Reviewed by:** Peter T. | Accounts Payable Lead and Staff Accountant, Enterprise (> 1000 emp.) **Reviewed Date:** July 31, 2023 **What do you like best about Emburse Expense Enterprise (formerly Chrome River Expense)?** Unhappy with the system stability. I am an Admin for our portal but once or twice a year my access to Emburse Analytics is removed. I am also unable to access the support team and need to reach out to my account representative in order to get my access restored. **What do you dislike about Emburse Expense Enterprise (formerly Chrome River Expense)?** The OCR has improved some but the lack of AI elements to help with coding for our people would still be appreciated. **What problems is Emburse Expense Enterprise (formerly Chrome River Expense) solving and how is that benefiting you?** Love having a product that our people can use from everywhere and provides us with a place to digitally store our corporate credit card receipts. The digital document trail and approval audit tracking helps speed financial statement audits and makes accessing support documents much easier. ### 7. Emburse Expense Enterprise: User-Friendly and Consistently Reliable **Rating:** 5.0/5.0 stars **Reviewed by:** Lucrecia M. | Executive Assistant at Databricks Costa Rica, Mid-Market (51-1000 emp.) **Reviewed Date:** April 22, 2026 **What do you like best about Emburse Expense Enterprise (formerly Chrome River Expense)?** I find Emburse Expense Enterprise to be a very user-friendly tool that’s consistently reliable and always working when I need it. **What do you dislike about Emburse Expense Enterprise (formerly Chrome River Expense)?** I think this tool is easy to use. However, it also includes a lot of options that aren’t always useful. That said, I understand that this isn’t really an issue with the tool itself. **What problems is Emburse Expense Enterprise (formerly Chrome River Expense) solving and how is that benefiting you?** It’s always up to date and, as I mentioned, it’s a very reliable platform. It helps me keep my executives’ expenses current and well organized. ### 8. Fast and Intuitive **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Small-Business (50 or fewer emp.) **Reviewed Date:** October 14, 2021 **What do you like best about Emburse Expense Enterprise (formerly Chrome River Expense)?** The features have really been sped up to make the transactions move faster and money settle quicker. **What do you dislike about Emburse Expense Enterprise (formerly Chrome River Expense)?** Still agree that reporting needs to be enhanced. There should be a tool online that produces really good analytics and metrics in a dashboard bug I can’t seem to find this. **Recommendations to others considering Emburse Expense Enterprise (formerly Chrome River Expense):** The initial setup is the most crucial feature of onboarding to ChromeRiver. All of the Entity feeds have to be set up and also proper connection to a firm's Accounts Payable system can be intensive. Also, the compliance business rules are critical for ensuring speed and ease of use by the users. **What problems is Emburse Expense Enterprise (formerly Chrome River Expense) solving and how is that benefiting you?** We are solving the ease of making the easiest possible user experience for our associates and easily attaching receipts to expense line items and submitting reports. The tracking button also is a huge benefit that can provide guidance for us, as system admins, to reach out to associates who have questions. ### 9. It's the easiest way to code expenses than anything else I've used in 20 years. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Construction **Reviewed Date:** February 17, 2026 **What do you like best about Emburse Expense Enterprise (formerly Chrome River Expense)?** Upside is that it stores the information easily and the coding process of clicking codes and allocating them is very simplistic. I like the icons and the ease of the fields to select to enter the information. Also the ability to take a photo of a receipt directly from the app and have it automatically attach itself to the proper receipt is a game changer. **What do you dislike about Emburse Expense Enterprise (formerly Chrome River Expense)?** It's cumbersome sometimes to switch from one expense report to another, or including fledgling receipts that are not inserted into one of the draft reports already. I found it difficult to back out of a report, and then attach a un allocated receipt and then include it into a report. **What problems is Emburse Expense Enterprise (formerly Chrome River Expense) solving and how is that benefiting you?** Solves the ease of coding expenses which is always a hard thing to make the time to do. It's also easy to do on PC or on the phone app. having the ability to do either one is quite handy. Also the ability to take a photo of a receipt directly from the app and have it automatically attach itself to the proper receipt is a game changer. ### 10. Fast, Sleek Performance but a Steep Learning Curve **Rating:** 3.0/5.0 stars **Reviewed by:** Shanika S. | Senior Meeting and Conference Coordinator, Mid-Market (51-1000 emp.) **Reviewed Date:** May 07, 2026 **What do you like best about Emburse Expense Enterprise (formerly Chrome River Expense)?** Once you figure out how to use it, it is not difficult. It looks nice as well. It performs very well and is very quick **What do you dislike about Emburse Expense Enterprise (formerly Chrome River Expense)?** It is not intuitive. You definitely have to read the directions and there is a rather steep learning curve **What problems is Emburse Expense Enterprise (formerly Chrome River Expense) solving and how is that benefiting you?** It is solving our credit card expense reporting and it is a great benefit to me because there is a seamless flow from one department to another. ## Emburse Expense Enterprise (formerly Chrome River Expense) Discussions - [How can we implement robust process to find chronic policy violaters?](https://www.g2.com/discussions/25494-how-can-we-implement-robust-process-to-find-chronic-policy-violaters) - 1 comment, 1 upvote - [Is there a Mobile App version?](https://www.g2.com/discussions/is-there-a-mobile-app-version) - 2 comments, 1 upvote - [What would be a fastest way to add all my miles instead of one by one if I drive the same distance?](https://www.g2.com/discussions/what-would-be-a-fastest-way-to-add-all-my-miles-instead-of-one-by-one-if-i-drive-the-same-distance) - 1 comment, 1 upvote - [What is the process for recommending changes to the existing CR interface?](https://www.g2.com/discussions/what-is-the-process-for-recommending-changes-to-the-existing-cr-interface) - 1 comment, 1 upvote - [How do I archive our expense reports for offsite storage for audit purposes](https://www.g2.com/discussions/14748-how-do-i-archive-our-expense-reports-for-offsite-storage-for-audit-purposes) - 1 comment, 1 upvote - [View Emburse Expense Enterprise (formerly Chrome River Expense) pricing details and edition comparison](https://www.g2.com/products/emburse-expense-enterprise-formerly-chrome-river-expense/reviews/emburse-expense-enterprise-formerly-chrome-river-expense-review-731498?section=pricing&secure%5Bexpires_at%5D=2026-05-18+20%3A06%3A49+-0500&secure%5Bsession_id%5D=989f5b8b-8bac-4c40-b434-39c6a942799b&secure%5Btoken%5D=4aeaf885d5a2ccb97146bd4a4b5e6b32712944e6745c8854d18cae34fd5cbfb8&format=llm_user) ## Emburse Expense Enterprise (formerly Chrome River Expense) Integrations - [3E Elite](https://www.g2.com/products/3e-elite/reviews) - [Aderant Expert](https://www.g2.com/products/aderant-expert/reviews) - [Amex GBT Egencia](https://www.g2.com/products/amex-gbt-egencia/reviews) - [Oracle E-Business Suite](https://www.g2.com/products/oracle-e-business-suite/reviews) - [Sage Intacct](https://www.g2.com/products/sage-intacct/reviews) - [Vista](https://www.g2.com/products/trimble-vista/reviews) ## Emburse Expense Enterprise (formerly Chrome River Expense) Features **Expense Reports** - Ease of Creating Expense Reports - Bank / Credit Card Integration - Smart Categorization - Digital Receipt Management - Employee Reimbursement - Currency Conversions - Credit Card Integration **Agentic AI - Accounting & Finance** - Autonomous Task Execution **Agentic AI - Expense Management** - Autonomous Task Execution - Cross-system Integration **Travel Management** - Itinerary Management - Trip Notifications - Advanced Integrations **Client Invoicing** - Invoice Creation and Delivery - Electronic Payments - Project Accounting / Revenue Recognition **Generative AI - Expense Management** - Image-to-Text - Text Generation - Text Summarization **Mobile** - Receipt Capture - Mileage Tracking - Travel Itinerary and Flight Status Updates **Platform** - Complex Approval Workflow **Administration** - PCI Regulation Compliant **Administration** - Business Tool Integration - Workflow - Automated Reminders - Policy Compliance Management - User, Role, and Access Management **Platform** - Reporting - APIs / Integration - Internationalization - Performance and Reliability - Mobile User Support - Offline ## Top Emburse Expense Enterprise (formerly Chrome River Expense) Alternatives - [SAP Concur](https://www.g2.com/products/sap-concur/reviews) - 4.0/5.0 (6,902 reviews) - [Expensify](https://www.g2.com/products/expensify/reviews) - 4.5/5.0 (5,633 reviews) - [Rydoo](https://www.g2.com/products/rydoo/reviews) - 4.4/5.0 (719 reviews)