ei3 SERVICE is a secure remote access application that enables authorized users, operators, and technicians to safely connect to and manage industrial equipment. Built on ei3's zero-trust security framework, SERVICE provides controlled access to machine systems while maintaining strict security protocols and complete audit trails. The application reduces unplanned downtime and service costs by enabling immediate remote support, eliminating travel time, and optimizing technical resources. SERVICE integrates seamlessly with ei3's managed secure network and Amphion security appliances to provide IT-approved, OT-managed remote access that protects industrial assets while ensuring maximum equipment availability.