EcholoN, the Enterprise Service Management Software Suite, is a comprehensive solution for service, support and customer care. With the EcholoN Enterprise Service Management Suite, we offer a comprehensive and efficient solution for the organization and control of all processes and services in all specialist areas of your company. You can also integrate partners, customers and suppliers perfectly into the respective process. Interfaces enable seamless process coupling to upstream and downstream systems. EcholoN software enables a high degree of automation with a flexible process structure and workflow control. Process gaps are closed. Established solutions such as CRM, ERP, PPS systems receive a process upgrade and optimization through the provision of best practices. The respective EcholoN solutions offer you a step-by-step introduction to a professional system. You can start with a simple ticket system and switch to the next larger edition with just one software key. All settings, data, information and workflows are retained. The provision of the range of functions thus adapts to your needs. Service management becomes an enrichment. You decide which department and users can use which services. You can start where the process is best optimized. In the IT department with IT Service Management ( ITSM ) also according to ITIL, across departments in Human Resources ( HR ), whether the Service Desk is to be reorganized or Customer Service is striving for a holistic solution with Field Service Management.