I like that Echo360 offers us unlimited video storage, which means I don't have to worry about running out of space, and we can keep over a decade's worth of videos available if needed. I appreciate the features that support accessibility requirements and how the hardware helps create a consistent experience for our in-classroom technology package. Another thing I enjoy is the viewing analytics feature, which is valued by instructors. The .csv imports are also quite beneficial as they allow us to get information into the system quickly without needing to know how to use the APIs, and they let me complete tasks in bulk, saving me time from doing them manually. Review collected by and hosted on G2.com.
The Echo360 landscape is confusing to users, especially with multiple different ways to organize and share videos, and the confusing language in the platform. The video player itself is outdated and aggravating, and some basic features like editing playlists just don't exist. The mobile apps desperately need improvements. Sometimes I think Echo360 had really good ideas, but they weren't implemented completely, and then were forgotten for later-promised improvements. From an administrative perspective, there are some frustrating quirks in the UI that are frustrating to work with, such as slow or inaccurate search results and the inability to open captures in their own tab. Overall, the administrative experience is slow and laggy, and many of the interface choices are frustrating to navigate. There's also a lack of permissions customization for user roles. Review collected by and hosted on G2.com.
