--- title: Duet NEMT Reviews meta_title: 'Duet NEMT Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter reviews by the users' company size, role or industry to find out how Duet NEMT works for a business like yours. aggregate_rating: rating_value: 5.0 review_count: 1 scale: '5' date_modified: '2026-09-28' parent_category: name: Transportation url: https://www.g2.com/categories/transportation --- # Duet NEMT Reviews **Vendor:** Duet NEMT **Category:** [Non-Emergency Medical Transportation (NEMT) Software](https://www.g2.com/categories/non-emergency-medical-transportation-nemt) **Average Rating:** 5.0/5.0 **Total Reviews:** 1 ## About Duet NEMT Duet NEMT is dispatching software plus a growth team for non-emergency medical transportation providers. The software covers the full daily operation: trip booking and tracking, scheduling and dispatching, billing and claims, and driver and fleet management, with a driver app on the App Store and Google Play. A 24/7 AI voice agent, included at no extra cost, answers calls, collects trip details, books trips, texts confirmations, and makes reminder calls so after-hours and missed calls stop leaking trips. A facility portal lets nursing homes, clinics, and case managers book trips directly, and riders get live vehicle tracking links. Broker integrations include Modivcare, MTM, Kinetik, MediDrive, and CTC, with trip-file import from SafeRide, Alivi, Verida, WellTrans, and more. Pricing is usage-based: free under 100 trips per month, and most providers pay less than $50 per active vehicle per month, with no contracts. Beyond software, Duet offers optional growth services — Google Ads management, facility outreach calling, website builds, and remote dispatching — aimed at winning providers more trips and facility contracts. ## Duet NEMT Reviews ### 1. Duet Streamlines NEMT Dispatch, We Saved 8 Hours and Doubled Revenue **Rating:** 5.0/5.0 stars **Reviewed by:** T S. | Owner, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** This review contains authentic analysis and has been reviewed by our team **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** August 07, 2026 **What do you like best about Duet NEMT?** We love Duet. The calendar view and real-time vehicle tracking make it very easy to use and keep track of whats going on in our operation. It was also very easy to train my new dispatcher on it, they were using it like a pro within a few days whereas with our old dispatching software it would take a month. They also have fantastic support, they'll reply within an hour. Duet's autoscheduler and billing reports have saved us hours of work every day. Performance is really good, have never once seen the software or the driver app go down. It API integrates with Modivcare, MTM, and Call The Car which are the brokers we use. We like that we can put all our broker and private pay trips on Duet together, it means we can make our schedule more efficient. I really like Duet's pricing model - its usage based so we only pay when we're doing trips. I wasn't sure at first but it also turned out to be about 30% cheaper than Bambi which we were using before. Duet has a really amazing voice AI that sounds just like a real person. It takes incoming calls for us when we can't get to the phone. It also calls our seniors the night before to confirm their pickup for us, and it's smart enough to talk with them and alert us if they need to reschedule. **What do you dislike about Duet NEMT?** None really we are very happy with them. **What problems is Duet NEMT solving and how is that benefiting you?** Our first problem was we couldn't run all our trips in one software. So our dispatchers and drivers were having to switch apps - they would get confused and we would miss pickups, we had customers really mad at us and also our schedules weren't very efficient. Since getting Duet we have everyone on one platform, and we've actually been able to fit about 15% more trips into our schedule every day with the same number of vehicles which is huge. Second, my dispatchers were spending about 4 hours a day manually scheduling trips and 3 hours a day billing them. Now with Duet's autoscheduler and billing reports we have cut that time 90% and I have been able to grow my fleet significantly without neeidng to hire more dispatchers. Third, we were struggling to get private pay trips. Duet's real time tracking links have been incredible because it automatically texts riders and their families a tracking link so they can see our van coming to pick them up and that the rider was safely dropped off later. We have gotten multiple 5 star google reviews and customers will often rebook with us and refer friends to us because they say the live tracking link gives them such peace of mind. Thanks to Duet we have doubled our private pay revenue this year which is incredible! - [View Duet NEMT pricing details and edition comparison](https://www.g2.com/products/duet-nemt/reviews?section=pricing&secure%5Bexpires_at%5D=2026-09-28+17%3A40%3A14+-0500&secure%5Bsession_id%5D=c904541c-1ce5-4e34-ada8-ce100ea379d6&secure%5Btoken%5D=bbfccbaf77ac5f12cf9a00474ec981509c690f8aed8e11a2e98fca6e6b1615a2&format=llm_user) ## Duet NEMT Features **Trip Management - Non-Emergency Medical Transportation (NEMT)** - Dispatching - Route Optimization - Trip Customization - Scheduling - Real Time updates **Fleet and Driver Management - Non-Emergency Medical Transportation (NEMT)** - Real-Time Vehicle Tracking - Fleet Maintenance - Driver’s Performance **Financial Management - Non-Emergency Medical Transportation (NEMT)** - Billing and Invoicing **Reporting and Insights - Non-Emergency Medical Transportation (NEMT)** - Regulatory Compliance - Passenger Feedback - Reports and Analytics ## Top Duet NEMT Alternatives - [Nextbillion.ai](https://www.g2.com/products/nextbillion_ai/reviews) - 4.7/5.0 (63 reviews) - [Bambi](https://www.g2.com/products/bambi/reviews) - 5.0/5.0 (35 reviews) - [Ecolane](https://www.g2.com/products/ecolane-ecolane/reviews) - 4.3/5.0 (24 reviews)