[ Dovetail Reviews ](https://www.g2.com/products/dovetail-research-pty-ltd-dovetail/reviews) [ Dovetail Reviews ](https://www.g2.com/products/dovetail-research-pty-ltd-dovetail/reviews) # Dovetail Features ##### ## Insights (6) Analytics Actionable data generated from user responses. Collaboration Collaborative tools for analyzing or repurposing responses. Sorting Tools for tagging, storing, and searching responses. Human Transcription Video responses are transcribed by a human Computer Transcription Video responses are transcribed by a computer Analytics Actionable data generated from user responses Show More ##### ## Content Management (3) Data Centralization - Insight Engines Queries and pulls enterprise data into a singular knowledge respository Archiving - Insight Engines Stores and organizes synthesized data Search Analysis - Insight Engines Analyzes search results to identify trends and patterns Show More ##### ## Content Discovery (6) Search Interface - Insight Engines Provides a simple, intuitive search interface for users AI Functionality - Insight Engines Leverages artificial intelligence technology to empower search NLP Functionality - Insight Engines Leverages natural language processing technology to empower search Data Mining - Insight Engines Crawls within the enterprise and outside the enterprise for data points Structured Navigation - Insight Engines Provides filters for refined navigation Machine Learning - Insight Engines Leverages machine learning technology to empower search Show More ##### ## Analytics (5) Analytics Tools to analyze productivity and other team data in order to better plan tasks and projects. Net Promoter Score (NPS) Calculates net promoter score (NPS) using customer feedback data. Customer Satisfaction (CSAT) Score Calculates customer satisfaction (CSAT) score using customer feedback data. Customer Effort Score (CES) Calculates customer effort score (CES) using customer feedback data. Gamification Provides gamification tools to incentivize employees to leverage customer feedback insights. Show More ##### ## Execution (3) Team Collaboration The ability for teams to collaborate on projects and other tasks within the platform. Project Management Tools to plan, delegate, and track short- or long-term projects. Task Management Tools to assign and track tasks to various team members and monitor their completion. Show More ##### ## Roadmapping (2) Roadmaps Tools to create visual roadmaps for long-term strategy or innovation. Timelines Long-term planning of projects, strategies, and taks with different phases or stages. Show More ##### ## Feedback Source (5) Invitation Invite customers to respond via SMS, email, or social media Survey Link Create a unique survey link to invite respondents App Capture video feedback via vendor app Widget Invite respondents via in-app or on-site widget Recruitment Pool Solicit responses from pre-approved database provided by vendor Show More ##### ## Feedback Management (7) Media Library Collect and archive video responses in a private media library Sorting Tools for tagging, filtering, and searching video responses Sharing Publish or share videos privately within the organization or publicly online Privacy Features for ensuring privacy compliance Tagging Tag content to organize and assign to specific departments or categories Segmentation Break down a population of users by demographics, sequence actions, time, and able to build custom segments. Custom Reports and Dashboards Allows users to easily build customized reports and dashboards. Show More ##### ## Compatibility (3) Federated Search Ability to search across different data sources, such as databases, intranets, and applications. File Types Offers search for a variety of file types. Global Language Support Ability to search in multiple languages without any additional work required. Show More ##### ## Search Queries (5) Typo Tolerance Ability of search to handle typos. Faceted Search Allows the end user to filter and refine search results. Synonyms Ability to define synonyms for search terms. Highlighting Allows the user to see highlighted results to see which words or phrases match the search query. Natural Language Allows the user to search in a natural, intuitive manner. Show More ##### ## Functionality (7) Personalization Gives the user targeted, personalized results based on their activity or preferences. Search Analytics Allows the user to understand how other users are using the search functionality through dashboards, KPIs, etc. Integrations Ability to plug the search capabilities into other applications or tools. Sentiment Analysis Uses AI to accurately assess feedback sentiment based on keywords and phrases. Tagging Provides tools for team members to group user research with customizable tags. Note Taking Allows team members to add notes to user feedback. Integrations Integrates seemlessly with user research software that handles the outright gathering of user data. Show More ##### ## Voice (2) Dictation Provides dictation capabilities. Accuracy Gives the user a reliable and accurate transcription of the text. Show More ##### ## Transcription (4) Speaker Identification Identifies and differentiates between different speakers. Timecode Management Provides timestamps for the transcription and gives the user the ability to alter them. Closed Captioning Allows for transcription to be displayed as closed captioning for a video. Custom Dictionary Ability to add words or phrases to a custom dictionary for transcription. Show More ##### ## Editing (4) Collaboration Have the ability to share your project and grant collaborators access to comment or edit. Spell Check and Punctuation Provides spell checking and punctuation, such as commas, periods, and question marks. Text Editing Facilitates the editing of transcription via a text editor. Translation Allows for the translation of the transcribed text. Show More ##### ## Integration (5) Data Security Gives the user a secure platform for transcription which does not scrape data or compromise user data. API Provides an API to port the transcription into external applications. Voice Files Supports uploading recorded voice data into the solution. Live Captioning Allows for the user to incorporate live transcription into video footage. Integrates With Existing Applications Integrates with existing applications to allow for seamless transcription of audio. Show More ##### ## Customization (7) Stakeholder Management Provides insight concerning engagement with various stakeholders in regards to customer feedback and experience. Multilanguage Support Allow users to create surveys and repond to customer feedback in a variety of languages. Multiple Branding Support Allows users to deploy surveys and intake feedback data for multiple brands. Vertical-specific Solutions Vendor provides industry- or role-specific experience management solutions. Pre-Built Parameterization Allow capabilities to be customized (key-phrase, topics, sentiment, named entity) by adding keywords or exceptions. Custom Extension Allow user to add custom functions to Analysis capabilities Compositionality User created models can be used as features/pre-built in other models Show More ##### ## Management (3) Team Collaboration Provides a highly collaborative user research hub to the benefit of all relevant team members. Access Control Allows administrators to designate access and data permissions to individual team members. Data Security Keeps sensitive user data secure and compliant. Show More ##### ## Feedback Analysis (3) Thematic Analysis Identifies key phrases, themes, and patterns within a given text Sentiment Analysis Outputs the sentiment (positive or negative) of a given text NPS/CSAT Scoring Measures and reports on NPS, CSAT, or other metrics over time Show More ##### ## Feedback Sources (4) Online Reviews Analyzes feedback from online reviews Surveys Analyzes feedback from surveys through built-in survey features or integrations with survey tools Social Media Analyzes customer feedback from social media Customer Service Channels Analyzes feedback sourced from integrations with customer service tools, such as help desks and live chat Show More ##### ## Setup (3) Integration Provides the ability to import data from a variety of sources and in multiple data formats. Maintenance Consistently maintains, updates, and tests data sources to ensure quality. No-Code Allows users to analyze data easily without the need to code. Show More ##### ## Data (2) Security Ensures privacy and security of customer data. Data Visualization Visualizes text data through charts and graphs. Show More ##### ## Analysis (7) Automation Automates back-end technical manual processes. Named entity recognition Identifies entities such as organization, person name, location, etc Keyphrase Extraction Extracts keyphrases to determine patterns and themes within text. Topic Analysis Automatically identifies and organizes text based on topic or subject matter. Sentiment Analysis Utilizes sentiment analysis to capture user feedback. Language Identification Identifies the language in which text was written in. Syntax/Part of Speech Parsing Provides the ability to identify syntax and parts of speech. Show More ##### ## Generative AI (9) AI Text Generation Allows users to generate text based on a text prompt. AI Text Summarization Condenses long documents or text into a brief summary. AI Text Generation Allows users to generate text based on a text prompt. AI Text Summarization Condenses long documents or text into a brief summary. AI Text Generation Allows users to generate text based on a text prompt. AI Text Summarization Condenses long documents or text into a brief summary. AI Text Generation Allows users to generate text based on a text prompt. AI Text Summarization Condenses long documents or text into a brief summary. AI Text Summarization Condenses long documents or text into a brief summary. Show More ##### ## Agentic AI - Demo Automation (5) Autonomous Task Execution Capability to perform complex tasks without constant human input Cross-system Integration Works across multiple software systems or databases Adaptive Learning Improves performance based on feedback and experience Natural Language Interaction Engages in human-like conversation for task delegation AI Demo Agent or Avatar Utilizes an intelligent, conversational agent or avatar that automatically guides through a product demo in real time Show More ##### ## Agentic AI - Enterprise Search Software (6) Autonomous Task Execution Capability to perform complex tasks without constant human input Multi-step Planning Ability to break down and plan multi-step processes Cross-system Integration Works across multiple software systems or databases Adaptive Learning Improves performance based on feedback and experience Proactive Assistance Anticipates needs and offers suggestions without prompting Decision Making Makes informed choices based on available data and objectives Show More ##### ## Agentic AI - Experience Management (4) Autonomous Task Execution Capability to perform complex tasks without constant human input Cross-system Integration Works across multiple software systems or databases Natural Language Interaction Engages in human-like conversation for task delegation Proactive Assistance Anticipates needs and offers suggestions without prompting Show More ##### ## Agentic AI - Transcription (3) Autonomous Task Execution Capability to perform complex tasks without constant human input Cross-system Integration Works across multiple software systems or databases Decision Making Makes informed choices based on available data and objectives Show More ##### ## AI powered search - Enterprise Search Software (3) Generative RAG (Retrieval augmented generation) Embed generative (RAG) capabilities for enhanced answer generation using retrieved content Relevance Tuning Allow tuning relevance and ranking through machine-learning or Learning-to-Rank models NLP & Semantic search Enable the system to understand and interpret natural-language queries Show More ##### ## Compatibility - Enterprise Search Software (3) File Types Offers search for a variety of file types. Federated Search Ability to search across different data sources, such as databases, intranets, and applications. Global Language Support Ability to search in multiple languages without any additional work required. Show More ##### ## Functionality - Enterprise Search Software (3) Personalization Gives the user targeted, personalized results based on their activity or preferences. Search Analytics Allows the user to understand how other users are using the search functionality through dashboards, KPIs, etc. Integrations Ability to plug the search capabilities into other applications or tools. Show More ##### ## Search Queries - Enterprise Search Software (4) Highlighting Allows the user to see highlighted results to see which words or phrases match the search query. Faceted Search Allows the end user to filter and refine search results. Typo Tolerance Ability of search to handle typos. Synonyms Ability to define synonyms for search terms. 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