Dovetail Features

Leave comments and notes on documents for others to view

Allow users to access multiple services after entering their login credentials once

Actionable data generated from user responses.

Collaborative tools for analyzing or repurposing responses.

Tools for tagging, storing, and searching responses.

Interact with data visualization elements, such as charts and graphs, to drill down into data

Video responses are transcribed by a human

Video responses are transcribed by a computer

Actionable data generated from user responses

Queries and pulls enterprise data into a singular knowledge respository

Stores and organizes synthesized data

Analyzes search results to identify trends and patterns

Retrieves search results using various capabilities, including AI, ML and NLP

Categorize emotions expressed in written text or images and identify if they are positive, negative or neutral

Process of extracting and classifying information from text, such as tweets, emails, product reviews, etc

Provides a simple, intuitive search interface for users

Leverages artificial intelligence technology to empower search

Leverages natural language processing technology to empower search

Crawls within the enterprise and outside the enterprise for data points

Provides filters for refined navigation

Leverages machine learning technology to empower search

Search for specific words or phrases within a document or database

Software program that continuously adjusts its behavior based on observed data

Tools to analyze productivity and other team data in order to better plan tasks and projects.

Analyze and gain insights into data in real-time

Interact with data visualization elements, such as charts and graphs, to drill down into data

Calculates net promoter score (NPS) using customer feedback data.

Calculates customer satisfaction (CSAT) score using customer feedback data.

Calculates customer effort score (CES) using customer feedback data.

Provides gamification tools to incentivize employees to leverage customer feedback insights.

The ability for teams to collaborate on projects and other tasks within the platform.

Tools to plan, delegate, and track short- or long-term projects.

Tools to assign and track tasks to various team members and monitor their completion.

Create, design and manage workflows for repetitive tasks

Overview of all programs that help compare initiatives, align projects with strategic goals and identify risk

Create, share, and manage the distribution of job descriptions/duties

Manage and track all internal and external communication conducted via calls, email, text, or chat

Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service

Tools to create visual roadmaps for long-term strategy or innovation.

Long-term planning of projects, strategies, and taks with different phases or stages.

Invite customers to respond via SMS, email, or social media

Create a unique survey link to invite respondents

Capture video feedback via vendor app

Invite respondents via in-app or on-site widget

Solicit responses from pre-approved database provided by vendor

Collect and archive video responses in a private media library

Tools for tagging, filtering, and searching video responses

Publish or share videos privately within the organization or publicly online

Features for ensuring privacy compliance

Tag content to organize and assign to specific departments or categories

Break down a population of users by demographics, sequence actions, time, and able to build custom segments.

Allows users to easily build customized reports and dashboards.

Ability to search across different data sources, such as databases, intranets, and applications.

Offers search for a variety of file types.

Ability to search in multiple languages without any additional work required.

Ability of search to handle typos.

Allows the end user to filter and refine search results.

Ability to define synonyms for search terms.

Allows the user to see highlighted results to see which words or phrases match the search query.

Allows the user to search in a natural, intuitive manner.

Search for specific words or phrases within a document or database

Gives the user targeted, personalized results based on their activity or preferences.

Allows the user to understand how other users are using the search functionality through dashboards, KPIs, etc.

Ability to plug the search capabilities into other applications or tools.

Interact with data visualization elements, such as charts and graphs, to drill down into data

Analyze and gain insights into data in real-time

Uses AI to accurately assess feedback sentiment based on keywords and phrases.

Provides tools for team members to group user research with customizable tags.

Allows team members to add notes to user feedback.

Integrates seemlessly with user research software that handles the outright gathering of user data.

Provides dictation capabilities.

Gives the user a reliable and accurate transcription of the text.

Identifies and differentiates between different speakers.

Provides timestamps for the transcription and gives the user the ability to alter them.

Allows for transcription to be displayed as closed captioning for a video.

Ability to add words or phrases to a custom dictionary for transcription.

Search for specific words or phrases within a document or database

Track and manage adherence to policies for any service, product, process, or supplier

Track revisions and updates made to files and navigate between different versions

Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks

Create, save, and store files

Handles digital content throughout its lifecycle, from creation and storage to distribution and archiving

Manage and store data in a database

Manage the process of planning and scheduling meetings, including agenda creation

Store and manage online video content

Store, manage, and track all electronic documents in a centralized location

Have the ability to share your project and grant collaborators access to comment or edit.

Provides spell checking and punctuation, such as commas, periods, and question marks.

Allows for the translation of the transcribed text.

Gives the user a secure platform for transcription which does not scrape data or compromise user data.

Provides an API to port the transcription into external applications.

Supports uploading recorded voice data into the solution.

Allows for the user to incorporate live transcription into video footage.

Integrates with existing applications to allow for seamless transcription of audio.

Receive data and information in real time

Provides insight concerning engagement with various stakeholders in regards to customer feedback and experience.

Allow users to create surveys and repond to customer feedback in a variety of languages.

Allows users to deploy surveys and intake feedback data for multiple brands.

Vendor provides industry- or role-specific experience management solutions.

Add customized logos and colors to align with company branding

Gather, organize, share, and analyze knowledge in terms of resources, documents, and people skills

Create, design and manage workflows for repetitive tasks

Manage, store and organize emails within the system or via third-party apps

Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service

Create and administer polls and surveys

Identify, track, and respond to negative feedback

Allow capabilities to be customized (key-phrase, topics, sentiment, named entity) by adding keywords or exceptions.

Allow user to add custom functions to Analysis capabilities

User created models can be used as features/pre-built in other models

Provides a highly collaborative user research hub to the benefit of all relevant team members.

Allows administrators to designate access and data permissions to individual team members.

Keeps sensitive user data secure and compliant.

Identifies key phrases, themes, and patterns within a given text

Outputs the sentiment (positive or negative) of a given text

Measures and reports on NPS, CSAT, or other metrics over time

Analyzes feedback from online reviews

Analyzes feedback from surveys through built-in survey features or integrations with survey tools

Analyzes customer feedback from social media

Analyzes feedback sourced from integrations with customer service tools, such as help desks and live chat

Provides the ability to import data from a variety of sources and in multiple data formats.

Consistently maintains, updates, and tests data sources to ensure quality.

Allows users to analyze data easily without the need to code.

Set up connections to third-party platforms to improve business processes

Ensures privacy and security of customer data.

Visualizes text data through charts and graphs.

Receive data and information in real time

Interact with data visualization elements, such as charts and graphs, to drill down into data

Automates back-end technical manual processes.

Identifies entities such as organization, person name, location, etc

Extracts keyphrases to determine patterns and themes within text.

Automatically identifies and organizes text based on topic or subject matter.

Utilizes sentiment analysis to capture user feedback.

Identifies the language in which text was written in.

Provides the ability to identify syntax and parts of speech.

Manage and support multiple languages

Review data from past periods to reveal recurring tendencies and predict future performance

Process of extracting and classifying information from text, such as tweets, emails, product reviews, etc

Apply statistical/mathematical models to sets of data

Analyze and gain insights into user experience

Allows users to generate text based on a text prompt.

Condenses long documents or text into a brief summary.

Allows users to manage data from a number of sources

Use AI to generate content in the form of text, images, videos, etc.

Allows users to generate text based on a text prompt.

Condenses long documents or text into a brief summary.

Use AI to generate content in the form of text, images, videos, etc.

Allows users to generate text based on a text prompt.

Condenses long documents or text into a brief summary.

Use AI to generate content in the form of text, images, videos, etc.

Allows users to generate text based on a text prompt.

Condenses long documents or text into a brief summary.

Condenses long documents or text into a brief summary.

Use AI to generate content in the form of text, images, videos, etc.

Capability to perform complex tasks without constant human input

Works across multiple software systems or databases

Improves performance based on feedback and experience

Engages in human-like conversation for task delegation

Utilizes an intelligent, conversational agent or avatar that automatically guides through a product demo in real time

Capability to perform complex tasks without constant human input

Ability to break down and plan multi-step processes

Works across multiple software systems or databases

Improves performance based on feedback and experience

Anticipates needs and offers suggestions without prompting

Makes informed choices based on available data and objectives

Software program that continuously adjusts its behavior based on observed data

Capability to perform complex tasks without constant human input

Works across multiple software systems or databases

Engages in human-like conversation for task delegation

Anticipates needs and offers suggestions without prompting

Set up connections to third-party platforms to improve business processes

Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc.

Manage and support multiple languages

Capability to perform complex tasks without constant human input

Works across multiple software systems or databases

Makes informed choices based on available data and objectives

Set up connections to third-party platforms to improve business processes

Move files across different systems or networks

Embed generative (RAG) capabilities for enhanced answer generation using retrieved content

Allow tuning relevance and ranking through machine-learning or Learning-to-Rank models

Enable the system to understand and interpret natural-language queries

Offers search for a variety of file types.

Ability to search across different data sources, such as databases, intranets, and applications.

Ability to search in multiple languages without any additional work required.

Gives the user targeted, personalized results based on their activity or preferences.

Allows the user to understand how other users are using the search functionality through dashboards, KPIs, etc.

Ability to plug the search capabilities into other applications or tools.

Allows the user to see highlighted results to see which words or phrases match the search query.

Allows the end user to filter and refine search results.

Ability of search to handle typos.

Ability to define synonyms for search terms.

Categorize words in a text with a particular part of speech, depending on the definition of the word and its context.

Process and analyze human language in text or audio form

Provide online support for your customers through live chat or help desk functionality

Automatically create subtitles/closed captions

Train your system to interpret and transcribe voice messages

Provides a channel for team members to share media files, communicate, and work together

Mark sentences, keywords, or phrases with specific time codes

Variable fonts or unique font pairings for designs

Use AI to generate content in the form of text, images, videos, etc.

Human service component to captioning software

Upload images, videos, and other types of media

Create text to match video content

Identify specific keywords in documents

Pull information from scanning entire documents

Supports multiple file formats, such as Doc, Docx, PDF, HTML, etc.

Analyze, correct, and monitor speech for transcriptions or recordings

Preview materials before finalizing projects

A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users

Producing & broadcasting a variety of live video content over the internet, spanning live events, presentations, webinars & interviews

Automatic recording of timestamps from audio/video files

Public or private sharing of digital files such as documents, audio/video, images, and more

Information, data and reports that are being tracked over time

Record the audio of phone conversations for quality assurance purposes

Synchronizing data between two or more devices/systems and automatically updating changes to maintain consistency

Import and export data to and from software applications

Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response

Automatically formats data in a predetermined way

Includes a variety of messaging formats including industry-specific (EDIFACT, HL7, X12)

Highlight content and/or make notations about parts of content

Access software remotely via mobile devices

Use AI to convert voice into text automatically

Estimate or forecast of a future scenario based on the study of present trends

Software program that continuously adjusts its behavior based on observed data

For manual transcription

Supports various video file formats

Attach digital tags to documents and assets for identification, search, or monitoring purposes

Categorize emotions expressed in written text or images and identify if they are positive, negative or neutral

Upload audio and video files

Allow users to control playback options such as speed, pause, stop, play, etc.

View and track pertinent metrics to find patterns and gain insights from data

Define levels of authorization for access to specific files or systems

Supports various file formats

For automatic transcription services

Manage and support multiple languages

Record the audio of phone conversations for quality assurance purposes

Securely stores data to prevent data loss or breaches

Automatically identify and save contact information of potential customers

Search and filter data across systems to locate required information by entering keywords or certain criteria

Track user's interaction with the prototype

Process of evaluating a product or website by testing it with representative users.

Tracks metrics that provide insight into how a user interacts with any interface or product

Compatible with mobile devices

Test multiple versions of emails, forms, content, or other campaign elements to gauge effectiveness

Search and filter data across systems to locate required information by entering keywords or certain criteria

A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users

Graphical representation of data

Application programming interface that allows for integration with other systems/databases

Assemble applications and processes by dragging over and arranging pre-built components

Capture what is happening on a computer screen

Track visitors'/audience's responses across web pages and other optimized content

A set of indicators that tracks the performance of networks, applications, systems, teams, etc.

Tailored or customizable questions for more targeted and relevant data collection

A visual display that uses a color spectrum to show how visitors interact with areas of a web page

Create, manage and access prototypes to capture design concepts and test on users

Dashboard to view the status of ongoing processes, identify current incidents and track past activities

Process of dividing customers into groups based on common characteristics

Import and export data to and from software applications

Review data from past periods to reveal recurring tendencies and predict future performance

Analyze and gain insights into user experience

Observe and track the demand, usage, progress or quality of a system, product, or user

Set up connections to third-party platforms to improve business processes

Software is used for working on online pages

Record and follow the progress of every issue

Provides a channel for team members to share media files, communicate, and work together

Gauge satisfaction and receive information for improvement and success

Add customized logos and colors to align with company branding

Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks

Pre-designed layouts that can be customized to match preferences and requirements

Collaborate on creating a product by sharing and adjusting designs through a shared portal

Manage and support multiple languages

Receive data and information in real time

Plan and coordinate all the resources, costs and time needed to execute assignments

Customize data fields to support various needs and use cases

Conduct user tests while watching/moderating the session

Metrics that are measured statistically.

Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges

Organize and group data or items based on various criteria

Attach digital tags to documents and assets for identification, search, or monitoring purposes

Improving user journey to boost the percentage of visitors who take a desired action (sign-ups or purchases)

Collection, analysis, and representation of numerical data and generation of reports to understand various patterns

Recorded video session of the tests

Highlight content and/or make notations about parts of content

Allows developers to check if their applications/web browsers are running as expected.

Compare key metrics for the business against prominent players in the industry

Pre-written repository of questions that can be reused within a course or for assessment or interviews

Alter the layout and content of reports

Estimate or forecast of a future scenario based on the study of present trends

Create and administer polls and surveys

Creation, administration, and evaluation of assessments or tests

Track and document all activities across devices, networks, and other systems

Supports various video file formats

Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement.

Create, design and manage workflows for repetitive tasks

Geographic location of visitors determines behavior of the software

Define levels of authorization for access to specific files or systems

Reminders sent via email

Identify a particular segment of population based on specific criteria and customize your efforts to attract their attention

Group collaboration to solve ideas in a productive and concentrated manner.

Assemble applications and processes by dragging over and arranging pre-built components

A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users

Add customized logos and colors to align with company branding

Import and export data to and from software applications

Track and document all activities across devices, networks, and other systems

Set & manage permission levels based on user roles and restrict access to only authorized individuals

Reporting on how each user, task or process has advanced since its initiation

Allow users to access multiple services after entering their login credentials once

Access software remotely via mobile devices

Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access

Monitor the progress of projects from start to finish

Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges

Process of exploring and evaluating new ideas as well as composing solutions and tracking progress in order to bring them to market

Arrange tasks based on the level of priority or urgency

Tracks metrics that provide insight into how a user interacts with any interface or product

Moving and separately storing data that is not actively used or continuous storage of data for compliance purposes

Provides a channel for team members to share media files, communicate, and work together

Notifications that are delivered to users as soon as an event occurs

Use AI to generate content in the form of text, images, videos, etc.

The creation, development, and sharing of potentially innovative new ideas

Dashboard to view the status of ongoing processes, identify current incidents and track past activities

Collection, analysis, and representation of numerical data and generation of reports to understand various patterns

Communicate using direct chat or messages within the system

Enable custom polls/voting to facilitate decision-making or increase engagement

Application programming interface that allows for integration with other systems/databases

Review data from past periods to reveal recurring tendencies and predict future performance

Configure existing workflows to meet your organization's needs

Graphical representation of data

Leave comments and notes on documents for others to view

Categorize emotions expressed in written text or images and identify if they are positive, negative or neutral

Import and export data to and from software applications

Track visitors'/audience's responses across web pages and other optimized content

Manage and store data in a database

Allow users to access multiple services after entering their login credentials once

A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users

Application programming interface that allows for integration with other systems/databases

Allows users to manage data from a number of sources

Dashboard to view the status of ongoing processes, identify current incidents and track past activities

Form predictions based on past and present data/trends

Collect and maintain structured information that describes data or content

Create, save, and store files

Process of extracting and classifying information from text, such as tweets, emails, product reviews, etc

Assemble applications and processes by dragging over and arranging pre-built components

Track and manage adherence to policies for any service, product, process, or supplier

Attach digital tags to documents and assets for identification, search, or monitoring purposes

Compile and organize data into specific metrics

Autocompletion of a word or phrase that the user is typing

Intended to be used by online stores

A collection of customer information such as contact details, demographics, previous interactions, etc.

Create and manage digital catalog of products/services with their details, specifications, and price

See options for potential search queries within the system

Store, manage, and track all electronic documents in a centralized location

Define levels of authorization for access to specific files or systems

Handles digital content throughout its lifecycle, from creation and storage to distribution and archiving

Use AI to generate content in the form of text, images, videos, etc.

Create, manage and track all task activities and progression

Collection, analysis, and representation of numerical data and generation of reports to understand various patterns

Search and filter data across systems to locate required information by entering keywords or certain criteria

Import, collect, and capture data from multiple sources

Graphical representation of data

Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges

Designed for large businesses

Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks

Active reporting of data and metrics

Assemble applications and processes by dragging over and arranging pre-built components

Gauge satisfaction and receive information for improvement and success

Assembly of graphs and charts for visualizing and tracking statistics/metrics

Measuring and analyzing Net Promoter Scores to evaluate customer loyalty and satisfaction levels

Customize contracts and forms to collect specific information

Interact with data visualization elements, such as charts and graphs, to drill down into data

Graphical representation of data

Process of dividing customers into groups based on common characteristics

Attach digital tags to documents and assets for identification, search, or monitoring purposes

Visualize and analyze customer experience across all touchpoints and channels

Process of extracting and classifying information from text, such as tweets, emails, product reviews, etc

Alter the layout and content of reports

Notifications that are delivered to users as soon as an event occurs

Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges

Define levels of authorization for access to specific files or systems

Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system

Collect information from multiple sources

Allows communication with customers or users via multiple channels such as phone, email, live chat, etc.

Customize data fields to support various needs and use cases

Analyze and gain insights into data in real-time

Predict future data based on historical data sets

Provides a channel for team members to share media files, communicate, and work together

Categorize emotions expressed in written text or images and identify if they are positive, negative or neutral

Review data from past periods to reveal recurring tendencies and predict future performance

Application programming interface that allows for integration with other systems/databases

A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users

Tracks metrics that provide insight into how a user interacts with any interface or product

Pre-designed layouts that can be customized to match preferences and requirements

View and track pertinent metrics to find patterns and gain insights from data

Tools for the systematic analysis of various types of data or statistics

Connect to big data sources

Manage and support multiple languages

Protect sensitive data for digital privacy

Search and filter data across systems to locate required information by entering keywords or certain criteria

A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users

Gather, organize, share, and analyze knowledge in terms of resources, documents, and people skills

Collection, analysis, and representation of numerical data and generation of reports to understand various patterns

Automatically retrieve and pull information from documents, websites, images, data sets, and other sources

Process and analyze human language in text or audio form

Set up connections to third-party platforms to improve business processes

Graphical representation of data

Algorithmically generated suggestions based on user behaviors, preferences, or data patterns to enhance UX, productivity, or engagement

Define levels of authorization for access to specific files or systems

Data is backed up automatically to prevent data loss

Track and manage adherence to policies for any service, product, process, or supplier

Analyze data and automatically generate insights using AI/ML technologies

Collect, process and structure data from multiple sources for further analysis

Helps understand a user's intentions/actions

Compile and organize data into specific metrics

Adjust communications based on previous interactions or personal preferences

Dashboard to view the status of ongoing processes, identify current incidents and track past activities

Track and interpret metrics on the usage of company resources

Grouping log entries based on similar attributes.

Discover and connect variety of data sources to the application for analysis

Track and analyse user behavior within a system or network

Import, collect, and capture data from multiple sources

Observe and track the demand, usage, progress or quality of a system, product, or user

Track and document all activities across devices, networks, and other systems

Process of gathering, measuring, and analyzing accurate data

Define levels of authorization for access to specific files or systems

Predict future data based on historical data sets

Dashboard to view the status of ongoing processes, identify current incidents and track past activities

Analyze and gain insights into data in real-time

A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users

Collection, analysis, and representation of numerical data and generation of reports to understand various patterns

Import and export data to and from software applications

Combining elements of both quantitative and qualitative data to conduct research

Track and analyze information regarding website visitors

Supports various file formats

Organize and group data or items based on various criteria

Manage and store data in a database

Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service

Attach digital tags to documents and assets for identification, search, or monitoring purposes

Provides a channel for team members to share media files, communicate, and work together

Allow users to access multiple services after entering their login credentials once

Assemble applications and processes by dragging over and arranging pre-built components

Highlight content and/or make notations about parts of content

Add customized logos and colors to align with company branding

Processing and organizing collected information to a set of meaningful and cohesive categories for further analysis

Allows users to manage data from a number of sources

Application programming interface that allows for integration with other systems/databases

Search and filter data across systems to locate required information by entering keywords or certain criteria

Alter the layout and content of reports