dotloop Reviews & Product Details

Templates free storage, easy to use inconvenient for myself and my clients Review collected by and hosted on G2.com.

The set up is a little tricky and integrations took a little while to get everything set up but once it was ready to go, it has been very convenient for my business Review collected by and hosted on G2.com.

Their Support is fantastic. You can call and speak with a knowledgeable person who resolves issues quickly. Rarely have I had to wait for a resolution. Their printable documentation and video instructions are great tools and are easy to understand. Review collected by and hosted on G2.com.

There's some quirkiness to the product that confuses the average user. Duplicate loops are common when agents share documents during a transaction. This requires extra steps and the know-how to copy documents from one loop to another to maintain a complete file of documents for a transaction. When you accidentally drag a document on top of another when you're trying to reorder them, the document disappears and you have to look through the activity log to locate it. When you upload a PDF document that has any kind of security features enabled, Dotloop will not allow you to download or print the document. The Split Document feature isn't always an option and it's hard to know when you can and cannot split the document into multiple documents. Review collected by and hosted on G2.com.

It allows myself, clients and customers sign electronically without having to be face to face. The signatures are also date and timestamped. Review collected by and hosted on G2.com.

The onboarding process was kind of long, however; outside of that I do not have any complaints. Review collected by and hosted on G2.com.

Easy of use, easy to edit, easy to find information Review collected by and hosted on G2.com.

You cant access the same system on phone Review collected by and hosted on G2.com.

I can create my own templates and set the pattern for how those templates will be used. Review collected by and hosted on G2.com.

It is a bit easy to "mess up" a loop when you are first learning to use the program. Maybe it's different now, but when I first started using the program, it would have been helpful to have little pop-ups and reminders to help along the way so you don't irrevocably edit something Review collected by and hosted on G2.com.

Finally found the best transaction management system! Easy to learn, set up, and integrate into my business process, which has dramatically enhanced and streamlined my transactions. I now have one central hub for all my documents and communication, and obtaining signatures and sharing is a breeze. Review collected by and hosted on G2.com.

Integration with my company and association/MLS is not yet the greatest and may be due to licensing issues. It's not a deal breaker as there are ways to work around this challenge. I have not found other difficulties and that's why I like this system a lot. Review collected by and hosted on G2.com.

It's intuitive, covers all aspects of transaction docs and process, and my clients find it easy to use. Review collected by and hosted on G2.com.

Requires multiple steps to convert docs to PDF Review collected by and hosted on G2.com.

I like the team's functionality. It allows me to jump in and help with paperwork on my team members paperwork. Review collected by and hosted on G2.com.

Issues that randomly come up and the delay in support. When support does reply they simply tell you, "It looks like you were able to ..." When in reality I had to do a workaround. They don't bother to check the logs and look at the entire issue before dismissing it as solved. Review collected by and hosted on G2.com.

Ease of utilizing the program. Very self explanatory. Very clear directions. Review collected by and hosted on G2.com.

Nothing at the moment but I am sure I will experience some issues along the way. And I am sure technical support will be very helpful in solving a lot of my problems. Review collected by and hosted on G2.com.

Ease of use, great features and excellent support if I need it. Review collected by and hosted on G2.com.

I don't dislike anything about the product. Review collected by and hosted on G2.com.