After my father died, and my mom was isolated for two years after COVID, we were tasked with managing their properties from another state. We had tried a friend of the family managing the properties and a property management company and neither worked out. The friends lacked the discipline to handle our renter's needs and the property manager and the property management company did very little, racked up fees without following through simple projects, uploaded videos or our remodeling work as their own and grifted.

When we found DoorLoop it seemed to have all the features we needed without the complication of a project management system that was overly complex to use. We manage 10 properties, 7 condos, 1 short term rental, my parents original home (updated for sale) and my mother's current home.

With this many houses, and many ongoing project as well as regular maintenance, there is a lot going on. But the project management portion, actually couldn't be easier with DoorLoop. We can track every project, we can track what has been done and not completed, we can assign point persons and we can manage all the bills. It holds people accountable. This Project Management feature is the very best feature.

With this many units (which is not a lot for many but a lot for someone that is trying to have their own life too) it's easy to purchase materials for projects, say at Home Depot, upload the order, upload the shipping date, double check everything has been delivered to the appropriate unit, have conversations with the contractor - that are captured in the system - with no need of the she said he said that often happens.

In cases of removing a tenant - you can also keep track of conversations by uploading screen shots of text messages, letters, emails, etc - so when you go to evict, all the hard work has already happened and just needs to be downloaded.

This is the perfect software for an independent landlords with a small (I can't speak to large) rental portfolio. Review collected by and hosted on G2.com.

Initially you may find the cost of the software to be high. But believe me, after you have gone through the "friend of the family," and a property management firm* - it is money well spent.

*Note there might be very many reputable firms out there. But make you check the costs and mark-ups - and keep in mind, no one is going to care as much as you do - and with a smaller portfolio like ours, the margins just are not there. Review collected by and hosted on G2.com.

I love the features of DoorLoop and everything it has to offer. Since I've been using it, the process has become so much easier and it takes less time when managing my property services. The accounting process is something I really enjoy, as it helps keep records and books in order. I appreciate the way it notifies both tenants and landlords about rental payments, and how it tracks and keeps records of everything. It's an all-in-one system, so I don't need any other software. I also like the end-of-year feature to get 1099s done for landlords. Plus, if I have any issues, I can easily speak to a representative by chat. It's easy to use, which I really appreciate. Review collected by and hosted on G2.com.

Maybe the chat section when you want to speak to a particular DoorLoop member and you're not able to right away or maybe the hours. Review collected by and hosted on G2.com.

I use DoorLoop for receiving payments for our tenants, managing tenant information, and the rent roll, and I find it very easy to maneuver. If a mistake is made, like putting someone's rent on another account, DoorLoop makes it easy to switch it. I like the way the platform is set up, especially the setup on the left side that has many different features that are easy to access. When I want to look in a tenant's profile, I can just click on 'people' and then 'tenants', which shows how easy it is to find things. The initial setup of DoorLoop was very easy, and I think it's the best platform for a property manager to use. Review collected by and hosted on G2.com.

The only thing I would say that DoorLoop needs improvement on is the slowness of the system. Review collected by and hosted on G2.com.

I like the payment notifications in DoorLoop because they come instantly once a tenant pays. This helps to streamline our operation and keep the files up to date in real-time. Overall, DoorLoop is easy to navigate. The initial setup was pretty easy too because the reps at DoorLoop did a lot of the work and walked me through each step of the process. Review collected by and hosted on G2.com.

We would like to see the Task feature to require the tenant to enter a phone number. Review collected by and hosted on G2.com.

The customer support and responsiveness. Review collected by and hosted on G2.com.

Some things need to still be developed, like being able to email all of the emails on file and not just the primary account email. Or, being able to export all of the emails to an excel sheet, and not just the primary account information. Review collected by and hosted on G2.com.

I like the AI workflows features in DoorLoop, along with the ability to integrate with other tools such as my CRM or calendar. This integration helps automate back-end tasks, letting me focus more on business development. The capability to automate daily routine tasks like work orders or connecting with tenants after they move in is especially valuable, allowing me to prioritize growing the business instead of getting bogged down with basic tasks. Review collected by and hosted on G2.com.

I do think that there are some workflows that aren't very intuitive. Submitting a work order and assigning it to a vendor is clunky. There are other workflows like that which could be improved. Review collected by and hosted on G2.com.

I like DoorLoop because of its ease of use; it behaves like a checkbook, which is less intimidating since everyone has used one before, making it familiar. The reports are intuitive, easy to build, and can be customized to conform to what CPAs are looking for. I also find that it's better than our previous software, Rent Manager. Review collected by and hosted on G2.com.

Ohhhhh - that was a BIG headache. We were told before we signed on that we would be able to upload the Rent Manager historical data directly into DoorLoop. That turned out NOT to be true. I had to manually input all of the historical data. We ended up losing some detail b/c we did not want to input at a very low level. Review collected by and hosted on G2.com.

I use DoorLoop for my rental properties and it really helps by doing all the work for me in emailing about rent due and when it is late. I like that the renters have access to their account and can pay through it. The setup was very easy to learn, and when I had any questions, I just asked in the chat and got an answer promptly. Review collected by and hosted on G2.com.

I wish there was a way to connect DoorLoop with QuickBooks. Also, maybe a few more reports like for maintenance reporting. Review collected by and hosted on G2.com.

I use DoorLoop for property management as a property manager's assistant. It's a good way to contact and keep up with the owners and renters, making communication smooth. I really appreciate the organization that DoorLoop provides. I also enjoy that I can easily get bills to property owners. The initial setup was very easy, and everything works great with it. I would rate it a 10 out of 10 in terms of recommending it to a friend or colleague. Review collected by and hosted on G2.com.

Some features take too many steps to complete Review collected by and hosted on G2.com.

It is a highly user-friendly and easy-to-use application Review collected by and hosted on G2.com.

Perhaps the most complicated part is how extensive the program is; there are multiple ways to do things, which can sometimes be overwhelming and repetitive. Review collected by and hosted on G2.com.