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Docusign Pros and Cons: Top 5 Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users find DocuSign incredibly user-friendly, streamlining document signing and enhancing convenience for all parties involved. (75 mentions)
Users value the easy electronic signing of DocuSign, enhancing productivity and streamlining document processes efficiently. (53 mentions)
Users find signatures easy to configure and appreciate the simple interface for signing documents. (36 mentions)
Users value the seamless and reliable document signing experience provided by DocuSign, enhancing productivity and efficiency. (33 mentions)
Users value the time-saving efficiency of Docusign, allowing for quick document signing without software hassles. (25 mentions)
Users find the pricing of DocuSign to be prohibitively high, creating challenges for small and mid-sized businesses. (27 mentions)
Users are frustrated by rigid pricing and poor customer service, especially regarding cancellation and autorenew policies. (17 mentions)
Users highlight poor customer support from Docusign, citing unhelpfulness and lack of responsiveness in resolving issues. (14 mentions)
Users highlight limited customization options in DocuSign, making document management and integrations frustrating for smaller businesses. (12 mentions)
Users are frustrated with missing features in DocuSign, complicating contract management and customer support experience. (10 mentions)

5 Pros or Advantages of Docusign

5 Cons or Disadvantages of Docusign

Docusign Reviews (2,907)

View 4 Video Reviews
Reviews

Docusign Reviews (2,907)

View 4 Video Reviews
4.5
2,907 reviews
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Michelle L.
ML
Michelle L.
Practice Manager, RP®
Financial Services
Small-Business (50 or fewer emp.)
"Ease of use makes this my go to esignature platform"
5/5
What do you like best about Docusign?

Ease of use is a key consideration for our staff and our clients. I don't have anything to say about the downside, I haven't found any. Teaching staff how to use this daily has been easy. Review collected by and hosted on G2.com.

What do you dislike about Docusign?

Nothing, the functionality is great. I like that the platform is not overwhelming. Review collected by and hosted on G2.com.

Breeze of Joy F.
BF
Breeze of Joy F.
Small-Business (50 or fewer emp.)
"Effortless Document Signing Anytime, Anywhere"
5/5
What do you like best about Docusign?

I love how convenient and easy to use DocuSign is. It's amazing that it guides you on where to sign, making the process straightforward and saving me time and money. I appreciate being able to sign documents online without the need for physical transportation. The ability to access it anytime, anywhere is a major plus, and it's great for sending and signing documents swiftly. The initial setup was incredibly easy, and I believe anyone can set it up without hassle. I also think their developers do an amazing job by continually improving the service. Review collected by and hosted on G2.com.

What do you dislike about Docusign?

I don’t dislike anything about DocuSign. Review collected by and hosted on G2.com.

Sujit Kumar P.
SP
Sujit Kumar P.
Top rated Content Writer
Small-Business (50 or fewer emp.)
"Solid Tool with Excellent UI, But Expensive"
3.5/5
What do you like best about Docusign?

I like DocuSign's easy-to-use software, and I find the response and user interface excellent. The signing purpose is convenient, and I appreciate the AI features, which make it easier for users to navigate the platform. Review collected by and hosted on G2.com.

What do you dislike about Docusign?

The biggest drawback of Docusign for me is definitely the pricing. There are other tools in the market with similar features that are available at a cheaper rate. Also, when I first used Docusign, I found the initial setup quite tough because I was new to the tool, and the customer support wasn't easy to access, which made the process even more challenging. Review collected by and hosted on G2.com.

Stanford M.
SM
Stanford M.
Student
Small-Business (50 or fewer emp.)
Guest users or non-business users of the software, not included in G2 scores.
"Turns Signing into a 2-Minute, Phone-Anywhere Process"
4.5/5
What do you like best about Docusign?

Helpful thing is to turn signing from a 3-5 day process into a 2 minute process. Speed and convenience. No printing, scanning or driving to sign. You can sign from your phone anywhere. For businesses, documents that used to take days by email or courier Review collected by and hosted on G2.com.

What do you dislike about Docusign?

Price

It's expensive for what it is, especially for individuals or small teams. The free plan is very limited (3 sends), and paid plans are per user/month. Competitors like Dropbox Sign, Adobe Sign, or PandaDoc are often cheaper. Review collected by and hosted on G2.com.

Sarah M.
SM
Sarah M.
CX MANAGER
Small-Business (50 or fewer emp.)
"Efficient Contract Management with Docusign"
5/5
What do you like best about Docusign?

I use DocuSign for contracts within our company and with our partners, and it really helps with getting agreements signed in a timely fashion. If we have a deadline for a photoshoot or need contracts signed immediately, this is the fastest way. I also like that it sends copies to both parties, which is nice. The initial setup was very easy, taking less than 10 minutes. Review collected by and hosted on G2.com.

What do you dislike about Docusign?

I think having folders that you can customize and store documents would be great. Maybe by context, it can filter your docs into folders. Review collected by and hosted on G2.com.

Ravi R.
RR
Ravi R.
L
Small-Business (50 or fewer emp.)
"Effortless Document Signing, Great UI"
4/5
What do you like best about Docusign?

I appreciate how easy it is to process documents with DocuSign. The user interface is great, making it straightforward to track data and files. I find it very convenient to sign documents, which is a big plus for me in my role as HR. It was also quite easy to set up since my boss was familiar with it, which really helped. Review collected by and hosted on G2.com.

What do you dislike about Docusign?

The challenge I faced is in logging; I think when we are using it with Chrome, we have to log in multiple times, but in other browsers, it works fine. Review collected by and hosted on G2.com.

Raghuvaran T.
RT
Raghuvaran T.
Mid-Market (51-1000 emp.)
"Effortless Onboarding with DocuSign"
4.5/5
What do you like best about Docusign?

I use DocuSign for HR and onboarding paperwork, and it's been a real time-saver. I like how it eliminates paper-based signing, which makes things so much simpler. DocuSign is really easy to use, and the tracking features are good. It works well remotely, which is super important for my work. The integration with Gmail is convenient, and the setup process was easy and fast. Overall, switching from our previous manual, email and PDF-based signing process to DocuSign has made things much easier. Review collected by and hosted on G2.com.

What do you dislike about Docusign?

As of now nothing Review collected by and hosted on G2.com.

David N.
DN
David N.
warehouse manager
Small-Business (50 or fewer emp.)
Guest users or non-business users of the software, not included in G2 scores.
"A Faster Way to Get Legal Documents Signed"
5/5
What do you like best about Docusign?

it's a faster way to make whatever your doing between two people to get legal documents signed such as for example loan applications Review collected by and hosted on G2.com.

What do you dislike about Docusign?

not useful to those individuals who aren't at least somewhat computer skilled Review collected by and hosted on G2.com.

Kelsey  D.
KD
Kelsey D.
Corporate Events Manager
Enterprise (> 1000 emp.)
Guest users or non-business users of the software, not included in G2 scores.
"Easy, Reliable Contract Sending and Signing with DocuSign"
4.5/5
What do you like best about Docusign?

I like how easy it is to use. I find that sending and receiving contracts and agreements is easy to do, no matter what side of the process you're on. It performs well with no service interruptions or glitches. Pricing is easy to attach to agreements and the platform is user-friendly. Review collected by and hosted on G2.com.

What do you dislike about Docusign?

I dislike that it doesn't have as much creative ability/freedom like Canva. I believe more creative templates and features would help new customers gravitate towards Docusign. Review collected by and hosted on G2.com.

D V J.
DJ
D V J.
Marketing Executive
Small-Business (50 or fewer emp.)
"Effortless Digital Signing, Minor Loading Delays"
5/5
What do you like best about Docusign?

I love how straightforward and convenient Docusign is. The simplicity really stands out for me, especially since I can avoid physical paperwork and complete the whole process digitally, which saved me a lot of time. Uploading documents and signing them are incredibly easy, and the real-time tracking is a feature I found really valuable. Review collected by and hosted on G2.com.

What do you dislike about Docusign?

Sometimes, the pages take ages to load, which is the only annoying thing. Also, the initial setup involved a lot of steps with OTPs from email and mobile number, so I would appreciate it if a few steps could be reduced for new users. Review collected by and hosted on G2.com.