I use it every day in my role, and it’s been a huge help. We deal with legal documents constantly, so having something that makes signing fast and keeps everything organized in one secure place has really simplified my workflow.

The integrations have been a big plus too. It connects easily with the tools we already use, so I’m not jumping between systems or uploading the same document twice. Everything just fits into our process without extra steps.

Performance‑wise, it’s been solid. Documents send quickly, signatures come back fast, and even when we’re handling a lot at once, it doesn’t slow down. That reliability matters when you’re working with time‑sensitive paperwork.

As far as pricing and ROI, it’s honestly worth it. The time saved alone makes a noticeable difference, and it cuts down on mistakes and delays. It’s one of those tools that pays for itself just by keeping things moving smoothly.

And the support and onboarding were great. Getting started was easy, and anytime we had questions, someone was there to help. The whole setup process was straightforward, which made adoption across the team a lot smoother. Review collected by and hosted on G2.com.

The only issues we’ve had have been with clients entering their passwords or other sign-in information. Customers seem to struggle with following the instructions, which makes it harder for them to sign in successfully. Review collected by and hosted on G2.com.

I like how easy it makes the signing process. I can send a document, track its status, collect signatures, and keep everything organized without a lot of back-and-forth.

The user experience is simple, and recipients generally don’t need much instruction. Turnaround is fast too—signatures can often be collected in minutes instead of days. The tracking and notifications are especially helpful because it’s easy to see who has signed and what’s still pending. It also feels professional and secure, which is important for contracts and other key documents. On top of that, the integrations make it easy to fit into many existing business workflows. Review collected by and hosted on G2.com.

What I dislike most about DocuSign is that the pricing can feel expensive, especially for individuals or small businesses that only need signatures occasionally. On top of that, some features are split across different plans, which makes it harder to understand what you’re actually getting with each option. Review collected by and hosted on G2.com.

A speedy, secure way to have as many people as you need sign a document. It’s so much more efficient than emailing agreements around and waiting while they’re passed along; everything can be completed in minutes when all parties use instant remote signing from their device.

Freedom! You can sign docs from anywhere you have a Wi‑Fi connection. No more running to the office for a PC, or dealing with a clunky old fax machine. I love using DocuSign, and I use it whenever I need an extra-secure chain of custody for document signing. Review collected by and hosted on G2.com.

If someone in the chain of signatures makes a mistake, the whole process has to be started over from the beginning. It’s frustrating, but I understand it’s necessary to keep the process secure. Review collected by and hosted on G2.com.

I like Docusign's security and simplicity because it allows me to securely get approval from anywhere without worrying about documents being tampered with. It notifies me if anything is modified from the initial document, and I appreciate that it can handle multiple document signatures at once. The ease of setting it up was impressive since it's ready to go from the start. Review collected by and hosted on G2.com.

I think the pricing could be more flexible for features in lower-tier subscriptions. Some features are only available in higher tiers, which can force users to upgrade, like the SMS authentication feature. It would be better to offer these features as affordable add-ons for all users. Also, it could use better sorting capabilities for the templates. Review collected by and hosted on G2.com.

I like how Docusign makes it easy for me to send documents without needing to meet clients in person. It's really user-friendly, and I appreciate the ease of use, not only for me but also for my clients, making it convenient for them to use as well. The setup was straightforward, which was a bonus. The signature feature is something I value a lot. Overall, Docusign simplifies the process of getting documents signed digitally, which is a big plus for my work. Review collected by and hosted on G2.com.

I find Docusign too expensive, especially since other products offer the same features at a lower cost. This led me to leave Docusign after many years of use. Review collected by and hosted on G2.com.

I appreciate the simplicity of having all the required documents compiled into one file, with the initials and signatures already clearly marked, which guided me straight to the right spots to add them. Review collected by and hosted on G2.com.

I often got lost right after entering my initials or signature. It felt like the document’s scalability was severely affected: the page would jump around and then wouldn’t move forward to the next step. Sometimes I ended up back at the beginning. Even though the required areas were indicated or highlighted, navigating through the whole process was tense and frustrating. Review collected by and hosted on G2.com.

I really like how easy DocuSign is to use, especially the templates for documentation. They're super helpful when I need to send documents to a wide audience because they can be easily customized and personalized for each recipient. I also appreciate the interface, which is what-you-see-is-what-you-get, enabling me to edit documents in a way that's straightforward, whether they're Word docs or PDFs. To me it's no different than using Microsoft Word, which makes the whole process simple and intuitive. Overall, I'm happy that my current employer uses DocuSign as it's a product I've liked for a long time. Review collected by and hosted on G2.com.

Nothing, I really like it. Review collected by and hosted on G2.com.

I manage customer success stories for my org, so being able to reliably send and receive release forms for signatures is crucial. Docusign delivers on this need. Review collected by and hosted on G2.com.

I don't think Docusign is user friendly until you need to some anything administrative (using it beyond simply sending and receiving). Anything beyond this (setting up web forms, etc.) is way complicated. I looked for tutorials online and even tried some Docusign training materials, but nothing seems to work for me. Review collected by and hosted on G2.com.

I really like how DocuSign is super easy to navigate, making it straightforward for anyone to use without requiring much training. It's really quick and efficient for executing contracts. I love the integration capability, as it connects well with our contract management system, allowing us to keep track of all our signed contracts efficiently. This integration is essential for my role as a lawyer, enabling quick and easy access to contracts. The ease of setup was also impressive, making it simple to train the business on how to use it. These aspects make DocuSign very valuable to me. Review collected by and hosted on G2.com.

Nothing I can think of Review collected by and hosted on G2.com.

What I like best about DocuSign is how easy it makes the entire signing process. It’s simple to send documents, track their status, and get signatures without having to go back and forth over email. Review collected by and hosted on G2.com.

The biggest downside is that some plan options can feel a little complicated, especially when you’re trying to figure out which features are included in each plan. Review collected by and hosted on G2.com.