What I like best about DocuSign is how easy it is to send, sign, and manage documents without dealing with paper copies. The interface is straightforward, so it's quick to upload documents, add signature fields, and send them for signature. I also like being able to track the status of documents in real time and receive notifications when recipients have viewed or completed them. The automated reminders help reduce follow-up, and the platform's security and reliability give me confidence when handling important agreements. Overall, DocuSign has streamlined our document workflow and saved a significant amount of time. Review collected by and hosted on G2.com.

I think some of the advanced features in DocuSign are hard to understand but just like other tools, once you're used to it - it can be very efficient and easy to use. Review collected by and hosted on G2.com.

I really like how convenient it is to sign documents electronically without needing to print and scan anything. The interface is straightforward and easy to navigate, even for someone like me who only uses it from time to time. Review collected by and hosted on G2.com.

The subscription can feel expensive if you only need to sign documents once in a while. I really wish there were more affordable options aimed at personal users who don’t use it that often. Review collected by and hosted on G2.com.

It reduces administrative back-and-forth, makes client follow-up easier, creates a clear record of completed documents, and helps us get carrier and renewal paperwork completed more efficiently. Clients can review and sign from their phone, which is super helpful when you're trying to get something completed quickly before a carrier deadline. Review collected by and hosted on G2.com.

Complex signing orders can cause major delays. If one person doesn't complete their step, the entire process will be held up. Document expiration can also be a downside because you have to resend Review collected by and hosted on G2.com.

I like that DocuSign saves me from the hassle of printing, signing, and physically sending documents, especially when I'm in a remote area. I find it convenient to handle everything remotely without needing physical paperwork. I can scan the document, sign it, and send it back online, saving a lot of time. I also appreciate how easy the initial setup was, and the process of uploading and signing documents was straightforward. It's especially helpful when I need to keep track of my documents afterwards. Review collected by and hosted on G2.com.

I haven’t really had any major issues with DocuSign. If anything, the interface could be a little simpler for first-time users, especially when there are multiple documents or signature fields involved. Maybe just make it a little more straightforward for first-time users. When there are multiple documents, it can get confusing to know what’s left to sign. A simple “2 of 4 completed” type of progress indicator would make things easier. Nothing major, though—the overall experience has been pretty smooth. Review collected by and hosted on G2.com.

I like how Docusign helps by eliminating the need to carry papers desk to desk for approvals; I just send it online to managers. The Auto Reminders feature is really helpful for me, as it sends reminders every day to the approver until it's approved, making approvals faster and reducing open invoices by month-end. I appreciate that Docusign is straightforward, like using Gmail, but understanding how to download reports took a little time. Overall, I find it to be a very simple and easy-to-use software, which is why I would give it a 9 out of 10. Review collected by and hosted on G2.com.

When I had multiple invoices that I was sending under one DocuSign request, I had to take the field 'Approved by' for each invoice rather than have an option that populates quickly for all invoices with one button. Review collected by and hosted on G2.com.

What I like most about DocuSign is that it takes a process that can otherwise involve a lot of email and manual follow-up and puts it into one workflow. From a UI/UX perspective, the signing experience is straightforward. Recipients can open the document, see where they need to take action, and complete the signing without needing much guidance.

I also like the integrations because DocuSign can fit into existing business workflows instead of being used as a completely separate tool. That is particularly useful when documents are being generated or managed through other business applications. The performance has also been reliable in my experience. Documents load quickly and the signing process generally doesn’t feel like it is adding unnecessary waiting time.

From a pricing and ROI perspective, the value comes mainly from reducing the manual effort involved in printing, scanning, emailing, and following up on signatures. For teams that process a reasonable volume of documents, that time saving can justify the subscription cost.

The onboarding is relatively straightforward, especially for basic signing workflows. The more advanced features take some time to understand, but the overall learning curve is manageable. I also find the support and documentation useful when setting up workflows that go beyond simple document signing.

The AI capabilities are another area I find interesting, particularly where DocuSign can help with extracting information from agreements, identifying important terms, or making large sets of documents easier to review. It is not the reason I would adopt DocuSign by itself, but it adds value once the platform is already part of the document workflow.

Overall, what I like most is that DocuSign is more than just an electronic signature tool for me. It brings signing, tracking, integrations, document management, and increasingly intelligent document capabilities into one workflow, which saves me a noticeable amount of manual effort. Review collected by and hosted on G2.com.

The biggest frustration I have with DocuSign is that preparing a document for signing can take more effort than expected. If there are multiple signers, different fields for each person, or specific signing orders, setting everything up correctly can become time-consuming. It is easy to miss a field or assign one to the wrong recipient, so I usually double-check the document before sending it.

I also find that making changes after a document has already been sent can be inconvenient. If something is incorrect in the signing workflow, you may need to make adjustments and resend the document rather than simply editing the existing request.

Another issue for me is the pricing. If your team sends documents regularly, it can make sense, but for occasional use, paying for a full subscription can feel disproportionate to the number of documents being signed.

The core signing experience works well, but I think DocuSign could make document preparation, corrections, and pricing more flexible for users who don’t use the platform every day. Review collected by and hosted on G2.com.

I really like how easy DocuSign is to use, especially for importing custom documents with custom needs. The automatic importing feature is great because it speeds up the process and detects signing and data areas without much effort on my part. I also appreciate the automatic input fielding feature, which inserts necessary fields into the document for me. The interface allows me to import anything I need easily, and completing a document takes just seconds. Review collected by and hosted on G2.com.

I think the document review area could be improved. While DocuSign has a lot of legal documents, adding a feature for reviewing agreements or providing warnings about certain sections could be useful. It might even be a good idea to offer a paid feature for document review. Review collected by and hosted on G2.com.

I really like the platform’s simple interface and the smooth onboarding process. I also appreciate how easy it is to use and how quickly it responds, especially when I need to add my signature to official documents and then use those documents afterward. Review collected by and hosted on G2.com.

There is nothing in docusign that I dislike except the plan pricing which could be a little less. Review collected by and hosted on G2.com.

I really like that DocuSign is quick and easy to use. It's straightforward and very simple in terms of functionality, which makes sharing with my clients effortless. I can send documents quickly and receive responses promptly. I also love the email functionality because it allows anyone, regardless of whether they regularly use DocuSign or not, to sign off on things really quickly and easily. Additionally, the initial setup was really simple, and I appreciate that it's cloud-based, as I've had almost no issues with it. Review collected by and hosted on G2.com.

The only thing that really troubles me with DocuSign is the licensing. We've had experiences where the number of envelopes we're allowed to send is capped due to licensing restrictions. Sometimes the people who are allowed to send envelopes do so too often or to too many people, and we hit our licensing ceiling. This has been the only big frustration for me. Review collected by and hosted on G2.com.

I like that DocuSign is reliable and the signing process is quick. Everything is clear, and I can distribute documents anywhere without needing to print or scan. These features save me a lot of time and effort because I no longer have to print, sign by hand, scan, and send back documents. Now, I just open DocuSign and send everything in minutes. It's also straightforward to set up; creating an account is quick and simple. I use it mainly with Google Workspace and Microsoft Excel, and it works really well, saving me so much time. Review collected by and hosted on G2.com.

The free version of DocuSign has limitations, and you can't really do much without upgrading. I also found some steps unclear when I first started using it, which made it a bit tricky to figure out where to click. It could definitely be simpler for new users, maybe with clearer step-by-step instructions right from the start. Review collected by and hosted on G2.com.