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Docusign Pros and Cons: Top 5 Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users find DocuSign incredibly user-friendly, streamlining document signing and enhancing convenience for all parties involved. (75 mentions)
Users value the easy electronic signing of DocuSign, enhancing productivity and streamlining document processes efficiently. (53 mentions)
Users find signatures easy to configure and appreciate the simple interface for signing documents. (36 mentions)
Users value the seamless and reliable document signing experience provided by DocuSign, enhancing productivity and efficiency. (33 mentions)
Users value the time-saving efficiency of Docusign, allowing for quick document signing without software hassles. (25 mentions)
Users find the pricing of DocuSign to be prohibitively high, creating challenges for small and mid-sized businesses. (27 mentions)
Users are frustrated by rigid pricing and poor customer service, especially regarding cancellation and autorenew policies. (17 mentions)
Users highlight poor customer support from Docusign, citing unhelpfulness and lack of responsiveness in resolving issues. (14 mentions)
Users highlight limited customization options in DocuSign, making document management and integrations frustrating for smaller businesses. (12 mentions)
Users are frustrated with missing features in DocuSign, complicating contract management and customer support experience. (10 mentions)

5 Pros or Advantages of Docusign

5 Cons or Disadvantages of Docusign

Docusign Reviews (2,907)

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Reviews

Docusign Reviews (2,907)

View 4 Video Reviews
4.5
2,907 reviews
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Sara Y.
SY
Sara Y.
Digital Campaigns Manager
Small-Business (50 or fewer emp.)
Guest users or non-business users of the software, not included in G2 scores.
"DocuSign makes work from home a blessing"
5/5
What do you like best about Docusign?

In this work-from-home world that we currently find ourselves in, DocuSign makes this transition easier and smoother. I like that it's purely software (not hardware), and that fact makes it great. There's no need to buy ink or a printer, print documents, scan them, and return it to the sender. Now, people can submit with an electronic signature which makes all the difference. Review collected by and hosted on G2.com.

What do you dislike about Docusign?

It is an inconvenience that once you are no longer with the company, most documents disappear. I'm sure that there are still out there somewhere with someone's administrative access, but I wish that weren't the case all the time. Review collected by and hosted on G2.com.

Deepan K.
DK
Deepan K.
Senior Account Manager
Enterprise (> 1000 emp.)
"DocuSign Streamlines Deal Closures with a Simple, Reliable UI"
5/5
What do you like best about Docusign?

DocuSign helps reduce the time and effort spent on back-and-forth emails, and it also eliminates the hassle of offline signing and scanning. This is especially critical when you’re trying to close deals at month-end or quarter-end.

The UI is very simple and intuitive, and the application is very reliable without bugs or issues as well. Review collected by and hosted on G2.com.

What do you dislike about Docusign?

While I understand it’s a safety feature, it times you out pretty aggressively and then asks you to log in again. That said, the login process itself is straightforward. Review collected by and hosted on G2.com.

Joshua M.
JM
Joshua M.
Client Executive
Enterprise (> 1000 emp.)
Business partner of the seller or seller's competitor, not included in G2 scores.
Guest users or non-business users of the software, not included in G2 scores.
"DocuSign Makes Sending and Signing Contracts Fast and Effortless"
5/5
What do you like best about Docusign?

The most helpful thing about DocuSign is the ease of use and being able to ship contracts to my customers efficiently. I like the fact that you can tag the signors names, dates, titles, and it shows you exactly where the contract needs to be signed. The reminder feature is also super helpful Review collected by and hosted on G2.com.

What do you dislike about Docusign?

I don't like how quickly the links expire when I am looking at an old signed DocuSign. I have to request a new link and it takes up a bit of my time. Although, that is just one small aspect I don't like Review collected by and hosted on G2.com.

KHARANKUMAR R.
KR
KHARANKUMAR R.
Junior Data Analyst
Information Technology and Services
Mid-Market (51-1000 emp.)
"DocuSign Makes Office Signatures Fast and Paperless"
5/5
What do you like best about Docusign?

Docusign helps to do digital signature for our office document which I like the most, because previously we were taking print out then have to to sign and take photo of that and upload but docusign e-sign digital signature idea was really good for many NOC. Review collected by and hosted on G2.com.

What do you dislike about Docusign?

Docusign should have more templates based on all both corporate and government level template should improve on that other than that nothing to dislike everything is good Review collected by and hosted on G2.com.

Brittany D.
BD
Brittany D.
Property Manager
Small-Business (50 or fewer emp.)
"DocuSign Makes Sending and Signing Documents Fast and Effortless"
5/5
What do you like best about Docusign?

What I like best about DocuSign is how easy it makes sending, signing, and managing documents electronically. It streamlines the entire signing process, saves time, and makes it easy to keep track of agreements without the hassle of printing, scanning, or coordinating paperwork manually. Review collected by and hosted on G2.com.

What do you dislike about Docusign?

Pricing can be a drawback, especially for users who only need basic e-signature functionality. Some features can also feel more complicated than necessary for simple document workflows, and managing multiple documents or recipients can occasionally require extra steps. Review collected by and hosted on G2.com.

Durvesh C.
DC
Durvesh C.
User Interface Designer
Small-Business (50 or fewer emp.)
Business partner of the seller or seller's competitor, not included in G2 scores.
Guest users or non-business users of the software, not included in G2 scores.
"Effortless Digital Signatures and a Smooth, End-to-End Signing Process"
5/5
What do you like best about Docusign?

It is easy to create digital signatures and complete the process. Instead of sharing files over email, downloading the document, opening it in Word or a PDF, and then pasting signatures into the document, this makes things easier for both parties. Once both parties sign a document, everything is straightforward and the document procedure is complete, so no further tracking is required. Review collected by and hosted on G2.com.

What do you dislike about Docusign?

There’s nothing BAD about Sign that comes to mind for me right now. Review collected by and hosted on G2.com.

Patrizia S.
PS
Patrizia S.
Co Founder
Internet
Small-Business (50 or fewer emp.)
Guest users or non-business users of the software, not included in G2 scores.
"DocuSign Makes Contract Signing Simple and Fast"
4.5/5
What do you like best about Docusign?

What I like most about DocuSign is how easy it is to use. I’m a freelancer, so I’ve used it several times to sign contracts, and I’ve always found the process very simple and quick. Everything is clear, and you don’t need any particular technical skills to use it. Review collected by and hosted on G2.com.

What do you dislike about Docusign?

There’s nothing in particular that I dislike about DocuSign. If I had to suggest one improvement, maybe a clearer dashboard where you can quickly review and manage all your signed documents in one place. Review collected by and hosted on G2.com.

NK
Ned K.
Cyber Security Engineer / Analyst
Information Technology and Services
Small-Business (50 or fewer emp.)
Guest users or non-business users of the software, not included in G2 scores.
"Docusign Templates Make Form Creation and E-Signatures Effortless"
5/5
What do you like best about Docusign?

One of the most helpful features of Docusign is the ability to generate a variety of forms using ready-made templates. This makes it much easier to create the right document or form for e-signature. Review collected by and hosted on G2.com.

What do you dislike about Docusign?

One thing to know is that Docusign is limited to the basic internet browsers: Chrome, Edge, Firefox, and Safari. If you’re on a Mac or Apple device, or using a non-desktop or non-laptop device, you may feel limited when trying to use this product. Review collected by and hosted on G2.com.

Suraj R.
SR
Suraj R.
Senior Software Engineer
Small-Business (50 or fewer emp.)
"Streamlines Remote Document Signing and Cuts Paper Waste"
4.5/5
What do you like best about Docusign?

I like that it prevents the unnecessary burden of getting documents printed and then signing them or getting them signed. Also it is great while working remotely with teams where people are spread throughout the globe. It is also very sustainable for the environment as it helps unnecessary printing and paper wastage. Review collected by and hosted on G2.com.

What do you dislike about Docusign?

I feel it is a bit costly for small teams and also sometimes it's a bit difficult to make it legally binding apart from this the tool is very great. Review collected by and hosted on G2.com.

Harish  M.
HM
Harish M.
Procurement officer
Mid-Market (51-1000 emp.)
"DocuSign Makes Sequential Contract Signatures Easy"
4/5
What do you like best about Docusign?

Ability to schedule signatures in an order- I work in procurement and manage contracts and service agreements between my company and vendors. I have to first get the signature from the vendor and then get the signature from the concerned department head in my company. Docusign allows me to do this, which I find helpful. Review collected by and hosted on G2.com.

What do you dislike about Docusign?

When the intended signatory delegates it to another person, the actual signature section doesn't show something like 'signed on behalf of person A'. I am aware that the audit trail does capture this but it would be good to have this captured either as 'signed on behalf of..' or at least an asterisk with the same page bottom corner as: *signed on behalf of initially assigned user or something like that Review collected by and hosted on G2.com.