--- title: Docusign Reviews meta_title: 'Docusign Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 2629 reviews by the users' company size, role or industry to find out how Docusign works for a business like yours. aggregate_rating: rating_value: 4.5 review_count: 2629 scale: '5' date_modified: '2026-08-07' parent_category: name: Sales Tools url: https://www.g2.com/categories/sales-tools --- # Docusign Reviews **Vendor:** Docusign **Category:** [E-Signature Software](https://www.g2.com/categories/e-signature) **Average Rating:** 4.5/5.0 **Total Reviews:** 2,629 ## About Docusign Docusign helps organizations connect and automate how they prepare, sign, act on and manage agreements. As part of the Docusign's Intelligent Agreement Mangement (IAM), Docusign offers eSignature, the world's #1 way to sign electronically on practically any device, from almost anywhere, at any time. Today, over a million customers and more than a billion users in over 180 countries use the Docusign Intelligent Agreement Management (IAM) to accelerate the process of doing business and simplify people's lives. Docusign helps your business: \* Send, sign and track agreements quickly and easily \* Boost customer satisfaction by providing a superior signing experience \* Standardize the agreement process \* Save time by reducing manual work \* Increase accuracy of agreements \* Integrate with your existing business systems But don’t just take our word for it. Check out these customer stories now to see why Docusign is the leading eSignature provider: https://www.docusign.com/customer-stories Why companies everywhere choose Docusign: \* Trusted by over a million customers and more than a billion users \* 80% of agreements completed in 24 hours (44% in \< 15 minutes) \*Saves an average of $36 per document compared to traditional paper processes \* 24/7 customer support \* 350+ integrations and APIs \*Docusign eSignature has the most 5-star reviews of any electronic signature product on Apple App Store, Google Play Store and Salesforce AppExchange \* Docusign eSignatures are secure, lawful and court-admissible ## Docusign Pros & Cons **What users like:** - Users highlight the **user-friendly interface** of DocuSign, making document signing quick and convenient for everyone. (75 reviews) - Users appreciate the **user-friendly electronic signing** of DocuSign, finding it efficient and reliable for transactions. (53 reviews) - Users appreciate the **user-friendly and customizable signature options** of DocuSign, enhancing efficiency in their processes. (36 reviews) - Users appreciate the **seamless and reliable signing process** of Docusign, which significantly enhances efficiency and ease of use. (33 reviews) - Users appreciate the **time-saving efficiency** of Docusign, making document signing quick and hassle-free. (25 reviews) - User-Friendly Interface (23 reviews) - Users value the **easy integration** of Docusign with other applications, enhancing their overall user experience significantly. (22 reviews) - Users appreciate the **efficiency** of DocuSign, enabling quick signatures and streamlined team collaboration for enhanced productivity. (21 reviews) - Users find DocuSign to be **very easy and intuitive** , enhancing efficiency and facilitating daily tasks with ease. (21 reviews) - Integrations (18 reviews) **What users dislike:** - Users criticize DocuSign for being **expensive** , especially regarding extra features and insufficient support for small businesses. (27 reviews) - Users find **pricing issues** with Docusign frustrating due to rigid terms and unresponsive customer service. (17 reviews) - Users experience **poor customer support** with Docusign, especially after signing the contract and needing assistance. (14 reviews) - Users find **limited customization** options frustrating, as essential features and support are difficult to manage effectively. (12 reviews) - Users dislike the **missing features** in Docusign, such as limited envelope options and occasional document loss. (10 reviews) - Users experience **slowness and link expiration issues** with DocuSign, leading to significant delays and workflow complications. (10 reviews) - Expensive Subscriptions (9 reviews) - Users note a **steep learning curve** for new features and admin settings, making initial navigation challenging. (9 reviews) - Not User-Friendly (9 reviews) - E-Signature Issues (8 reviews) ## Docusign Reviews ### 1. Efficient and Reliable Digital Signing Solution that Simplifies Workflow **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** November 30, 2025 **What do you like best about Docusign?** What I like best about DocuSign is how quickly I can send and get documents signed without printing, scanning, or courier delays. It’s very simple to use, so even people who are not very tech-savvy are able to complete signatures smoothly on their own. I also like that it works well on both laptop and mobile, and lets me track who has viewed and signed the document, which gives good control and visibility. The security and audit trail features add confidence that the documents are legally valid and handled in a compliant way, which is important for work-related agreements. **What do you dislike about Docusign?** What I dislike about DocuSign is mainly the high cost, which can quickly add up with different plans and hidden fees, making it expensive for smaller businesses. The pricing structure is quite complex and not very transparent, which makes budgeting difficult. Sometimes, the advanced features are not very easy to set up and need extra effort or technical knowledge. The customer support can feel limited and not very personalized, which can be frustrating when issues arise. Also, there are occasional usability challenges like the interface feeling a bit clunky for formatting, and the mobile app lacks some functions compared to desktop. Overall, while DocuSign is powerful, it can be costly and a bit complicated to get the most out of it without proper support. **What problems is Docusign solving and how is that benefiting you?** DocuSign solves the problem of slow, paper-based signing processes by allowing documents to be signed electronically anytime and anywhere. This speeds up approvals and agreements, removing the need for printing, scanning, or courier services. It also reduces errors and security risks by providing a clear audit trail and ensuring legal compliance. For me, this means faster turnaround times on contracts and agreements, less hassle managing paperwork, and greater confidence that everything is secure and tracked properly. Overall, it makes document handling much more efficient and reliable, saving time and reducing operational risks. ### 2. Remote-Friendly Document Signing with Easy Tracking and Storage **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Small-Business (50 or fewer emp.) **Reviewed Date:** June 04, 2026 **What do you like best about Docusign?** Being able to upload documents and send them off to be signed. This is very helpful when working remotely with a wide variety of people. I also appreciate that we can see when a document is signed and that it stores the documents for us, so we can find them later if needed. **What do you dislike about Docusign?** I personally haven't encountered any problems with docusign. **What problems is Docusign solving and how is that benefiting you?** DocuSign helps us stay on top of our finances and important paperwork. It also gives us confirmation that our staff and participants have received the necessary information, along with any benefits they were provided. ### 3. Helpful Make Signing Easy **Rating:** 5.0/5.0 stars **Reviewed by:** Maria V. | Case Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** April 28, 2026 **What do you like best about Docusign?** I love how Docusign will notify you if the documents have been opened and reviewed. **What do you dislike about Docusign?** I don’t like that you get a copy of the forms you signed but the documents expire. **What problems is Docusign solving and how is that benefiting you?** Getting signatures on forms ### 4. Easy to Use, Reliable, and Widely Trusted Across Industries **Rating:** 5.0/5.0 stars **Reviewed by:** Gregg F. | Regional Vice President of Sales, Mid-Market (51-1000 emp.) **Reviewed Date:** July 21, 2026 **What do you like best about Docusign?** easy to use and its reliable - works well - widely used in all industries. **What do you dislike about Docusign?** there are times when it goes to spam when you send **What problems is Docusign solving and how is that benefiting you?** streamlines contract process which is critical. ### 5. Secure Remote Signatures and Faster Contract Turnarounds **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** April 16, 2026 **What do you like best about Docusign?** Being able to have documents signed remotely, while knowing the signature is authentic and verified, is a huge benefit. It also makes it easy to handle any changes to contracts, etc., right then and there, instead of waiting for a follow-up meeting sometime in the future if you aren’t using DocuSign. **What do you dislike about Docusign?** Navigating through DocuSign can sometimes feel cumbersome and a bit unintuitive. **What problems is Docusign solving and how is that benefiting you?** Docusign allows us to get Documents signed remotely which saves us an immense amount of time. ### 6. Customizable to Our Needs with Seamless DocuSign Integration **Rating:** 4.5/5.0 stars **Reviewed by:** Tommaso R. | Salesforce Consultant | Marketing Cloud Admin | Einstein Analytics | Digital Project Manager , Mid-Market (51-1000 emp.) **Reviewed Date:** May 18, 2026 **What do you like best about Docusign?** The customization of tool considering our need **What do you dislike about Docusign?** all is fine, we are happy about docusign and intrgration **What problems is Docusign solving and how is that benefiting you?** Agrrement with our travel agency and customers ### 7. Effortless Document Signing and Easy Download of Completed Files **Rating:** 5.0/5.0 stars **Reviewed by:** Giovanni R. | Customer Success Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** March 12, 2026 **What do you like best about Docusign?** I like how easy it is to send documents to the other party for signature, and then download the signed file afterward. **What do you dislike about Docusign?** I would like a folder-type structure where we can store and organize our documents. **What problems is Docusign solving and how is that benefiting you?** I like how easy it is to send documents to other parties for signature. ### 8. DocuSign Makes Document Prep and Signing Simple **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Small-Business (50 or fewer emp.) **Reviewed Date:** March 26, 2026 **What do you like best about Docusign?** It’s easy to use. Where previously important documents were lost in long email chains, docusign makes it really simple for me to prepare documents for higher-ups, allowing them to just open, review, and sign. **What do you dislike about Docusign?** The terminology can be confusing—for example, when to use an envelope versus “sign a document.” Also, not having the option to rename a document before sending it for signature makes it harder to differentiate between documents at first glance. **What problems is Docusign solving and how is that benefiting you?** It simplifies sending and signing documents. ### 9. Flexible Signature Requests, But the Capped Envelope Pricing Feels Restrictive **Rating:** 3.0/5.0 stars **Reviewed by:** Tyler S. | Chief Executive Officer, Accounting, Small-Business (50 or fewer emp.) **Reviewed Date:** March 26, 2026 **What do you like best about Docusign?** Flexible. I could make it as simple or complicated as I wanted to when requesting signatures. **What do you dislike about Docusign?** The price. They operate on a capped number of envelopes system. So I was paying a significant amount more to only be able to send 5 signatures a month. If I'm paying money for a solution, it should be unlimited. The features should change with the price, not the capacity. **What problems is Docusign solving and how is that benefiting you?** I needed to send signatures for contracts. Docusign did that well. ### 10. Easy to Navigate, Straightforward Document Signing **Rating:** 5.0/5.0 stars **Reviewed by:** Chris L. | Operations, Enterprise (> 1000 emp.) **Reviewed Date:** May 31, 2026 **What do you like best about Docusign?** It’s really easy to navigate, and signing documents is straightforward. **What do you dislike about Docusign?** So far, I haven’t found anything I particularly dislike about it. **What problems is Docusign solving and how is that benefiting you?** DocuSign helps me sign contracts without having to travel. The whole process can now be done online, which makes it much more convenient. ### 11. Very convenient for signing important documents **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Food & Beverages | Small-Business (50 or fewer emp.) **Reviewed Date:** October 29, 2020 **What do you like best about Docusign?** Very simple and easy to use. Respected worldwide and has a great reputation. Provides us the ability to sign agreements from our phones without needing to print and scan. **What do you dislike about Docusign?** There really is nothing I dislike, I just wish I had discovered this tool sooner. **Recommendations to others considering Docusign:** Highly recommend **What problems is Docusign solving and how is that benefiting you?** Signing agreements / documents when a printer is not available. ### 12. Extremely User-Friendly and Intuitive Across Major Operating Systems **Rating:** 5.0/5.0 stars **Reviewed by:** Justin S. | Senior Paid Media Strategist, Marketing and Advertising, Small-Business (50 or fewer emp.) **Reviewed Date:** April 28, 2026 **What do you like best about Docusign?** Extremely user friendly, integrates with all major OS. Is intuitive and responsive in additional tasks. **What do you dislike about Docusign?** Can’t really think of anything I don’t like about it **What problems is Docusign solving and how is that benefiting you?** Quickly is becoming the best part of client onboarding for my company. The signing process is a hit or miss and can potentially be a pitfall for retention. Docusign prevents that for me. ### 13. Efficient and Reliable Document Signing **Rating:** 5.0/5.0 stars **Reviewed by:** Jay R D. | General Virtual Assistant / Executive Assistant, Small-Business (50 or fewer emp.) **Reviewed Date:** October 01, 2025 **What do you like best about Docusign?** I love how DocuSign simplifies the entire signature process. It allows us to send documents securely, track progress in real time, and get signatures quickly without printing or scanning. The platform is intuitive and reliable, which has improved workflow efficiency across our team and made client interactions much smoother. **What do you dislike about Docusign?** Some advanced features can be a little tricky to navigate at first, and occasional delays in notifications can happen. It would be helpful if certain templates and integrations were more customizable. **What problems is Docusign solving and how is that benefiting you?** DocuSign eliminates the need for physical paperwork, making document signing faster and more secure. It reduces errors, ensures compliance, and allows our team and clients to complete agreements from anywhere. This has saved us time, reduced administrative workload, and accelerated our business processes. ### 14. Convenient, Customizable, and Easy to Use **Rating:** 4.0/5.0 stars **Reviewed by:** Jasmine T. | Recruiting Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** March 25, 2026 **What do you like best about Docusign?** I find Docusign to be very convenient and easy to use. It's also highly customizable, which I really appreciate. The integration with Greenhouse, our recruiting system, is incredibly convenient and allows for flexible, changeable fields. The initial setup was easy, which made the transition smooth for us. **What do you dislike about Docusign?** There isn't much on my end that I dislike about the software **What problems is Docusign solving and how is that benefiting you?** I find Docusign integrates with Greenhouse, which is super convenient and customizable with changeable fields. ### 15. I love using Docusign! **Rating:** 5.0/5.0 stars **Reviewed by:** Hiruni N. | Salesforce Administrator, Enterprise (> 1000 emp.) **Reviewed Date:** August 06, 2025 **What do you like best about Docusign?** Very easy to use UI. I've been using it for about 8 months now and it is great. I am excited to try the IAM feature that was recently launched as well. It notifies users on email when a new docusign is received which makes it super easy to sign it. I visited their stall at the TDX Bengaluru event and learned alot of the platform capabilities for integration and especially the features related to contract management is a game changer **What do you dislike about Docusign?** I can't think of anything. I like it so much **What problems is Docusign solving and how is that benefiting you?** Easily getting documents signed by executives. This reduces turnaround time from days to minutes. This is especially critical when contracts need to be signed before processing orders or issuing purchase orders. DocuSign ensures that all signatures are legally binding and timestamped. Internal policies prohibit backdating or future-dating signatures. This helps in meeting audit requirements. DocuSign allows flexible envelope reassignment and tracking, ensuring that documents still follow internal approval workflows ### 16. AI Features That Saved Me Hours **Rating:** 5.0/5.0 stars **Reviewed by:** Sabina G. | PMO, Mid-Market (51-1000 emp.) **Reviewed Date:** April 23, 2026 **What do you like best about Docusign?** The AI features saved me hours of labor. **What do you dislike about Docusign?** Strict envelope limits on the paid plan. **What problems is Docusign solving and how is that benefiting you?** Eliminates paper, speeding up workflows. ### 17. Easy, Straightforward Signing That Clients Love **Rating:** 5.0/5.0 stars **Reviewed by:** Marko N. | Case Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** June 05, 2026 **What do you like best about Docusign?** Easy to sign and straightforward to use. My clients find it very easy to work with. **What do you dislike about Docusign?** I cannot say something I do not like. I love it **What problems is Docusign solving and how is that benefiting you?** Signing documents with people in different locations and languages ### 18. Docusign has revolutionized how my company signs contracts **Rating:** 4.0/5.0 stars **Reviewed by:** Alessandro N. | Salesforce Administrator, Mid-Market (51-1000 emp.) **Reviewed Date:** July 31, 2025 **What do you like best about Docusign?** Docusign's greatest strength undoubtedly lies in its outstanding ease of use. The intuitive interface allows anyone to send and sign documents with just a few clicks, drastically reducing time and errors. I particularly appreciated the ease of implementation, which enabled rapid and seamless adoption within our organization. The high frequency of use for managing all our contracts testifies to its effectiveness and centrality in our processes. Furthermore, the ease of integration with our Salesforce CRM has greatly simplified our workflows, making the sales cycle more agile **What do you dislike about Docusign?** While Docusign is exceptional, there are a few areas for improvement. At times, the cost for certain advanced features or high transaction volumes can be a bit prohibitive, especially for small and medium-sized businesses. Although the overall ease of use is high, the administration interface for complex configurations could be made more straightforward. Additionally, while acknowledging the importance of customer support, on some occasions, response times for non-standard issues could be optimized. Finally, despite its high ease of integration, customizing certain integrations requires specific technical skills that are not always immediately available internally **What problems is Docusign solving and how is that benefiting you?** Docusign has fundamentally optimized how my company manages contracts with client agencies. It's eliminated the bottlenecks of traditional paper-based signing, significantly accelerating our sales cycle and ensuring all agreements are executed efficiently and securely ### 19. Super Convenient Alternative to In-Person Vendor Meetings **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** July 23, 2026 **What do you like best about Docusign?** It is super convenient to use instead of meeting with the vendor, trying to tee up a time and sign documents in person. **What do you dislike about Docusign?** I don't have anything to dislike, functionality and ease of use is great! **What problems is Docusign solving and how is that benefiting you?** Saves me time and is a super efficient way of signing documents ### 20. The original standard for document signing, but now there are viable alternatives. **Rating:** 3.5/5.0 stars **Reviewed by:** Timothy M. | Regional Sales Director, Northeast, Marketing and Advertising, Small-Business (50 or fewer emp.) **Reviewed Date:** July 29, 2025 **What do you like best about Docusign?** Docusign has all the basic features one may want, as part of their standard offering. The tool is easy to use, and offers a clean workflow if frequently using for a large number of documents. Customer support is average as compared to other SaaS offerings; nothing better / nothing worse. For context, we are a 501(C)3 nonprofit who sends between 300 and 400 contracts per year, and do not use any significant custom integrations. **What do you dislike about Docusign?** Docusign ended their nonprofit special pricing support, so we were inclined to take an objective look at the tool. Since we are paying full price, we have found at least one or two viable alternatives that are less expensive, and actually offer more in terms of standard features than Docusign. Please note, I am not commenting on custom integration capabilities as we do not have any in our current state. **What problems is Docusign solving and how is that benefiting you?** We are a 501(c)3 nonprofit who sends between 300 and 400 contracts per year. Docusign functioned as our primary document signing tool. ### 21. Electronic Signatures **Rating:** 5.0/5.0 stars **Reviewed by:** Martha C. | Jefe de Transformación de Procesos, Entertainment, Enterprise (> 1000 emp.) **Reviewed Date:** December 15, 2025 **What do you like best about Docusign?** I find it very easy to obtain signatures, no matter where the people are located. Additionally, the fact that it is legally accepted in Mexico gives me greater confidence in using it. **What do you dislike about Docusign?** It is not possible to make updates, such as changing the name of the person who must sign; only the email address can be changed. **What problems is Docusign solving and how is that benefiting you?** Being able to request signatures on documents, such as an SLA with suppliers, without needing to travel to their location to obtain them, saves me a considerable amount of time. ### 22. Effortless File Sharing and User-Friendly Experience **Rating:** 5.0/5.0 stars **Reviewed by:** Angela P. | Staffing Specialist - Remote Recruiter, Staffing and Recruiting, Small-Business (50 or fewer emp.) **Reviewed Date:** December 30, 2025 **What do you like best about Docusign?** I can send files and docs via cell phone on the go and it is very user friendly and clear instructions **What do you dislike about Docusign?** I dislike how apple and android have different glitches and the functionality varied between different phones making ease of use a struggle for some **What problems is Docusign solving and how is that benefiting you?** It helps me offer more business's faster quotes and allows me to send NDA's and get them signed without having to physically bring documents to a potential candidate. ### 23. Signed Paperwork Disappears Over Time—Needs Better Document Retention **Rating:** 2.5/5.0 stars **Reviewed by:** Hamdy A. | Assistant Director Of Admission , Enterprise (> 1000 emp.) **Reviewed Date:** April 02, 2026 **What do you like best about Docusign?** Ability to confidentiality sign legal paperwork remotely. **What do you dislike about Docusign?** That after a while signed paper work disappear! **What problems is Docusign solving and how is that benefiting you?** Closed on a house while I was not in the same state. ### 24. Link expiration **Rating:** 5.0/5.0 stars **Reviewed by:** Frisejane B. | Project Advisor, Mid-Market (51-1000 emp.) **Reviewed Date:** July 25, 2025 **What do you like best about Docusign?** We use DocuSign regularly to send and receive signed documents from our metal building clients. It’s very easy to use and saves us a lot of time compared to printing, scanning, or mailing paperwork. The setup was quick, and it integrates well with our workflow. Our team and clients appreciate how straightforward it is—just click, sign, and it’s done. DocuSign has made our document handling faster, more secure, and much more convenient. Whenever we’ve needed help, DocuSign’s customer support has been responsive and helpful, making it easy to resolve any questions or issues quickly. Overall, it's a reliable and efficient tool we trust for day-to-day operations. **What do you dislike about Docusign?** The only downside we’ve noticed is that the signing link can expire a bit too quickly. Some clients reach out letting us know the link is no longer active, so we have to resend it. It’s a small issue, but something to be aware of. **What problems is Docusign solving and how is that benefiting you?** The elimination of printing, scanning or emailing paperworks. Is help speed up contract signing without having to see the client in person ### 25. DocuSign Makes Signing Documents Easy Anywhere **Rating:** 5.0/5.0 stars **Reviewed by:** Sandra D. | Owner/Professional Certified Life Coach, Small-Business (50 or fewer emp.) **Reviewed Date:** March 17, 2026 **What do you like best about Docusign?** Easy to use. I can sign documents from anywhere, without hassle, no printing, scanning, to send a signed document. **What do you dislike about Docusign?** I don't have any complaints about DocuSign. It always works as expected. **What problems is Docusign solving and how is that benefiting you?** I can sign documents regardless of where I am in the world. No need to print, sign, and scan documents anymore. ### 26. DocuSign Makes Client Agreements Effortless for Small Businesses **Rating:** 5.0/5.0 stars **Reviewed by:** 💥 Kelly R. | Founder & Chief Executive Officer, Small-Business (50 or fewer emp.) **Reviewed Date:** December 16, 2025 **What do you like best about Docusign?** I run a small business and DocuSign makes it easy for my to create agreements and work orders quickly with clients. **What do you dislike about Docusign?** I wish there were a few more auto populate options for signing. **What problems is Docusign solving and how is that benefiting you?** Getting signatures for clients and new hires. I also use it to complete forms that are sent to me from school or sports and need a signature (instead of hand writing and sending it back to school through my son). ### 27. Feature-Rich and CFR Part 11 Compliant **Rating:** 4.0/5.0 stars **Reviewed by:** SAHIL V. | Software developer, Computer Software, Small-Business (50 or fewer emp.) **Reviewed Date:** December 18, 2025 **What do you like best about Docusign?** It offers useful features, and I appreciate that it complies with CFR Part 11. **What do you dislike about Docusign?** I have no complaints about this so far, but I will definitely be looking for even more in the future. **What problems is Docusign solving and how is that benefiting you?** This tool has significantly reduced the time it takes to get documents signed and has minimized the need for physical paperwork. It has also been very helpful in ensuring compliance with CFR PART -11 rules and policies. ### 28. DocuSign is the tool to incorporate into your business **Rating:** 5.0/5.0 stars **Reviewed by:** Ulana W. | PL Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** July 09, 2025 **What do you like best about Docusign?** As an independent insurance agent, DocuSign has become an indispensable tool in our daily operations. Before DocuSign, getting client signatures was often the biggest bottleneck in the application and policy delivery process. We're talking printing, scanning, emailing, faxing (remember those?), or even driving to meet clients – all incredibly time-consuming and inefficient. DocuSign has completely revolutionized that. The ability to send documents for secure, legally binding e-signatures in minutes, regardless of where my clients are located, has dramatically streamlined my workflow. I can prepare an application, send it out, and often have it returned, signed and completed within the day. This speed is crucial in our industry, especially when quoting competitive rates or trying to bind coverage quickly for a client. The platform is easy to use, even our most unsavvy CSRs can use the system to help streamline the process with our clients. **What do you dislike about Docusign?** Updating information is not easy because we must VOID the document, make corrections, and then resend it to the recipient. **What problems is Docusign solving and how is that benefiting you?** Getting signatures on documents such as applications, billing forms, and supplemental applications quickly and efficientlt ### 29. The best way to Sign **Rating:** 5.0/5.0 stars **Reviewed by:** Mccain D. | Director of Admissions, Mid-Market (51-1000 emp.) **Reviewed Date:** September 23, 2025 **What do you like best about Docusign?** There is so much which is nice about Docusign. The biggest for us is having the fact that Docusign is mobile friendly. It makes signing documents on the go for you and your clients that much easier. You can also set boundaries where specific things have to be checked off before moving forward to the next page. This also allows for initially and signing. It has been the best I have professionally used. **What do you dislike about Docusign?** There is very little I don't like. The biggest is not being able to make edits after they have been sent. Such is maybe they forgot a specific signature, or if they missed a portion you would have to resend everything. **What problems is Docusign solving and how is that benefiting you?** It is allowing signatures for students. This is helping with admissions and financial aid process. It keeps us from having to have students physically in. The speed to be able to get important documents out is great and it does help make things move smoothly. ### 30. Effortless to Use with Amazing Templates **Rating:** 5.0/5.0 stars **Reviewed by:** Devin S. | People Operations Partner, Mid-Market (51-1000 emp.) **Reviewed Date:** January 07, 2026 **What do you like best about Docusign?** So easy to use, love the template program!!!!! **What do you dislike about Docusign?** Downside may just be the text box, you have make it bigger in order for more to be added we have learned from employees using it. **What problems is Docusign solving and how is that benefiting you?** We are able to use it for employees to sign off on documents or even vendors or contracts which helps all our processes as a business. ### 31. Excellent Documentation and Productivity Insights **Rating:** 5.0/5.0 stars **Reviewed by:** Jennifer P. | Human Resources, Mid-Market (51-1000 emp.) **Reviewed Date:** December 18, 2025 **What do you like best about Docusign?** Documentation, accountability, direct to inbox or log in to portal dashboard. Ability to see across company productivity and grab info as needed. **What do you dislike about Docusign?** The slowness that it takes to load and complete out a document. It spins long enough for me to do a set of 12 bicep curls before it loads the next one and it doesn't have a way of letting me load just certain Docusigns as the next one to sign so I have to say NO and then wait again for it to load. Too much time waiting and lifting weights. **What problems is Docusign solving and how is that benefiting you?** Coordination of onboarding documents to the next department needed for the process. Compliance. ### 32. Choose literally anybody else but Docusign **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Small-Business (50 or fewer emp.) **Reviewed Date:** May 04, 2026 **What do you like best about Docusign?** Nothing. They are the worst and practice dishonest billing **What do you dislike about Docusign?** Their billing practices. Their opaque refund policy. Their customer service **What problems is Docusign solving and how is that benefiting you?** It hasn't solved anything because I haven't used it, but they still justified taking $600 of my money nonetheless ### 33. Easy to Use with a Great Free Version **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Staffing and Recruiting | Small-Business (50 or fewer emp.) **Reviewed Date:** July 15, 2026 **What do you like best about Docusign?** Is really easy to use and there is a free version **What do you dislike about Docusign?** When I upload the document is not that easy and I would like templates in docusign already **What problems is Docusign solving and how is that benefiting you?** sing documents, work NDA, or any document that I need to sign ### 34. Streamlining Signatures and Workflows: DocuSign Makes Document Management Effortless **Rating:** 5.0/5.0 stars **Reviewed by:** Kenneth A. | loan officer, Small-Business (50 or fewer emp.) **Reviewed Date:** July 01, 2025 **What do you like best about Docusign?** DocuSign makes the entire signing process incredibly fast, secure, and convenient. I can send, sign, and manage documents from anywhere—whether on my phone or computer. The real-time notifications, template features, and integration with tools like Gmail and Dropbox save a ton of time and keep everything organized. It’s especially helpful when working with clients remotely or under tight deadlines. **What do you dislike about Docusign?** The biggest downside is the pricing for small teams or occasional users—it can feel a bit steep if you don’t use it often. Also, the user interface can be slightly overwhelming for new users, especially when setting up templates or advanced workflows. Lastly, some recipients occasionally miss the email or find it in spam, which can delay the process. **What problems is Docusign solving and how is that benefiting you?** DocuSign helps solve the delays and complications of collecting signatures during the loan process. It allows me to send disclosures, applications, and closing documents instantly, no matter where the client is. This speeds up approvals, reduces paperwork errors, and improves the borrower’s overall experience. It’s especially valuable when working with clients who can’t easily come into the office. ### 35. Best-in-Class E-Signature for Review and Client Documentation **Rating:** 5.0/5.0 stars **Reviewed by:** KharanKumar R. | Data Analyst, Computer Software, Mid-Market (51-1000 emp.) **Reviewed Date:** January 20, 2026 **What do you like best about Docusign?** E-Signature for the document is the best part of Docusign which we use for review documentation and client documentations. **What do you dislike about Docusign?** Docusign has less Template compared to others **What problems is Docusign solving and how is that benefiting you?** Through E-signature we can get their approval from Docusign which helps for our performance review document and client document which is benefiting. ### 36. Effortless Sending, Signing, and Document Management **Rating:** 5.0/5.0 stars **Reviewed by:** Gerardo E. | Paid Ads Manager, Marketing and Advertising, Mid-Market (51-1000 emp.) **Reviewed Date:** February 26, 2026 **What do you like best about Docusign?** The ease of sending, signing, and managing documents. **What do you dislike about Docusign?** High costs and unintuitive interface. Additionally, their customer support is poor. **What problems is Docusign solving and how is that benefiting you?** Solves the inefficiencies, security risks and high costs. ### 37. Convenient, Boundary-Free Document Signing **Rating:** 4.5/5.0 stars **Reviewed by:** Brian C. | Branch Operations Lead, Mid-Market (51-1000 emp.) **Reviewed Date:** April 02, 2026 **What do you like best about Docusign?** convenient and no boundaries set for people who need to sign up documents. **What do you dislike about Docusign?** No much... but signing on a machine may not be easy... it would be better if scan function is added to scan my signature on a paper **What problems is Docusign solving and how is that benefiting you?** it saves time and transaction costs ### 38. Reliable and Easy-to-Use E-Signature Solution **Rating:** 5.0/5.0 stars **Reviewed by:** Sabri S. | trainer, Consulting, Small-Business (50 or fewer emp.) **Reviewed Date:** August 20, 2025 **What do you like best about Docusign?** DocuSign makes the signing process simple, secure, and fast. I like that documents can be shared, signed, and finalized in just a few clicks, without the need for printing or scanning. The platform integrates well with other tools like Salesforce and Microsoft, which streamlines workflows. The user interface is intuitive, making it easy for both first-time and frequent users. **What do you dislike about Docusign?** While the core functionality is excellent, advanced features can feel expensive compared to alternatives. The reporting tools could be more flexible, and occasionally the mobile app has minor usability issues. Additionally, for new users, the setup and navigation of admin settings may take some time to learn. **What problems is Docusign solving and how is that benefiting you?** DocuSign eliminates the delays and inefficiencies of manual signatures by digitizing the entire signing process. Instead of printing, scanning, or mailing documents, everything can be signed and completed securely online. This has saved me significant time, reduced paperwork costs, and ensured greater accuracy since documents are automatically tracked and stored. The ability to send agreements to multiple parties at once and receive real-time status updates has improved collaboration and sped up business transactions. Overall, it has made contract management faster, more reliable, and more professional. ### 39. Easy Greenhouse Integration and Tracking, with Occasional Login Hiccups **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Staffing and Recruiting | Enterprise (> 1000 emp.) **Reviewed Date:** April 21, 2026 **What do you like best about Docusign?** integrates easily with Greenhouse and easy to track candidate signatures/ opens **What do you dislike about Docusign?** can be tricky to log in sometimes but usually fine **What problems is Docusign solving and how is that benefiting you?** candidates signing offer letters; ease of tracking ### 40. Easy Document Signing and Tracking Made Simple **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Enterprise (> 1000 emp.) **Reviewed Date:** May 31, 2026 **What do you like best about Docusign?** Ease of use - sending documents for signature automatically and having copies for all and knowing where the document is in the signature process. **What do you dislike about Docusign?** Sometimes Integration can be wonky with other applications. **What problems is Docusign solving and how is that benefiting you?** Ease of use of sending documents out for signature to multiple signatories. ### 41. Revolutionize your workflow with DocuSign's digital signature platform. **Rating:** 5.0/5.0 stars **Reviewed by:** Affan A. | Senior Technical Recruiter, Mid-Market (51-1000 emp.) **Reviewed Date:** May 29, 2025 **What do you like best about Docusign?** DocuSign is one of the best digital platform to request digital signatures. It enables us to electronically send and sign documents, securely and conveniently from any computer or mobile device. It is super user-friendly and easy to use for both the admin side of things as well as the user side. DocuSign makes it easier than ever to sign agreements with third parties vendors very quickly and securely. I use DocuSign daily daily to send the documents to candidates and get it electronically signed. It is very easy to send the documents by putting their name and email address and we get notification that they signed the documents. The customer support is also very good and friendly. I recommend everyone to use DocuSign and would love to rate it 05 out of 05. **What do you dislike about Docusign?** I have been using DocuSign for more than 3 years and never found anything to be disliked. **What problems is Docusign solving and how is that benefiting you?** DocuSign is a leading digital signature solution that simplifies document signing, approval workflow and contract management. We can even create templates and send offers through it for signatures. It has speed up our contract processes and has reduced the paper work. It has made it easy to send the signature requests. I recommend everyone to use DocuSign in their day to day lives. ### 42. Easy to Use and Makes Tracking Signed Contracts Simple **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospitality | Small-Business (50 or fewer emp.) **Reviewed Date:** March 10, 2026 **What do you like best about Docusign?** It was easy to use, and it was simple to find both the signed contracts and the ones that still needed to be completed. **What do you dislike about Docusign?** I think it’s a great tool overall, and I don’t really have any complaints. I just wish it didn’t charge to resend a contract when we need to make an adjustment and send it again. **What problems is Docusign solving and how is that benefiting you?** It’s a great tool for filing contracts in our Salesforce accounts. It’s paperless and easy to use, which makes the process simple and straightforward. ### 43. Docusign integration with Greenhouse **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** August 07, 2025 **What do you like best about Docusign?** DocuSign is its ability to simplify and secure the agreement process for businesses of all sizes. In an increasingly digital world, DocuSign has become a trusted leader in enabling paperless, remote, and legally binding agreements, which significantly improves both efficiency and user experience. I also really appreciate DocuSign’s focus on innovation and how it has expanded beyond eSignatures into the broader Agreement Cloud — helping organizations manage the entire agreement lifecycle. This shows a forward-thinking approach and a commitment to solving real business problems at scale. Additionally, I admire DocuSign’s emphasis on trust, security, and compliance, which are critical in the industries I’ve worked with. The company’s efforts toward sustainability and responsible innovation also align strongly with my personal and professional values. **What do you dislike about Docusign?** While basic signing is simple, more advanced features (like conditional fields, bulk sending, or workflow customization) can be confusing and have a learning curve. **What problems is Docusign solving and how is that benefiting you?** DocuSign is solving the problem of manual, paper-based agreement processes, which are often slow, inefficient, error-prone, and costly. In today’s fast-paced digital environment, traditional methods of signing and managing documents can delay business operations and create friction in customer experiences. By digitizing and automating the entire agreement process—from preparation to signing to storage—DocuSign helps businesses become more agile, compliant, and secure. This is especially important for remote workforces and global teams. Personally, I’ve benefited from DocuSign by being able to quickly sign contracts, onboarding documents, and NDAs without printing, scanning, or mailing anything. It saves time, ensures legal compliance, and gives peace of mind with secure audit trails. From a business standpoint, it accelerates decision-making and improves the overall customer and employee experience. ### 44. Effortless User Management and Administration **Rating:** 4.5/5.0 stars **Reviewed by:** Gavin G. | Senior People Operations Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** January 07, 2026 **What do you like best about Docusign?** It is very easy to use and adding people and being an administer is pretty simple **What do you dislike about Docusign?** I think the templates could be easier to understand and use **What problems is Docusign solving and how is that benefiting you?** Just sending out any documentation that needs signature ### 45. Completely revolutionized our business practice **Rating:** 5.0/5.0 stars **Reviewed by:** Liana G. | Systems Manager, Enterprise (> 1000 emp.) **Reviewed Date:** October 10, 2025 **What do you like best about Docusign?** The two-way API tracking with our custom software offers significant benefits. It provides ease and convenience for users, streamlines business processes, and removes unnecessary wait times. This setup enables immediate processing and helps eliminate human error, making operations much more efficient. **What do you dislike about Docusign?** We would have appreciated more comprehensive documentation detailing the technical implementation differences between NA4 and GDPR accounts. In the absence of this, we had to turn to Stack Overflow for guidance as we moved our Docusign-integrated software into production. **What problems is Docusign solving and how is that benefiting you?** This solution eliminates the need for paper and reduces waiting times, which helps us save our employees' time. It also allows for faster processing, making it easier and quicker for us to onboard new employees. ### 46. Effortless and Convenient Document Signing **Rating:** 5.0/5.0 stars **Reviewed by:** Cecilia M. | Recruiter, Small-Business (50 or fewer emp.) **Reviewed Date:** December 16, 2025 **What do you like best about Docusign?** I like that DocuSign makes signing documents convenient quick and easy **What do you dislike about Docusign?** I don't like that Docusign is often not supported on some systems **What problems is Docusign solving and how is that benefiting you?** Not having to physically present myself to sign important documents that makes it easier to use ### 47. Effortless Digital Signatures That Simplify Client Interactions **Rating:** 4.0/5.0 stars **Reviewed by:** Gabi K. | Senior Director, A&R, Small-Business (50 or fewer emp.) **Reviewed Date:** December 26, 2025 **What do you like best about Docusign?** I like that Docusign is a digital signature tool that makes it easier to sign documents with clients **What do you dislike about Docusign?** I think what is least helpful about Docusign is that it is a bit clunky and not as intuitive to upload and edit documents for signature **What problems is Docusign solving and how is that benefiting you?** Docusign is helping me solve problems of sending documents to clients for signature and knowing if they actually opened the document and read it in advance. ### 48. Easy to Use and Handles the Boring Work Perfectly **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** May 19, 2026 **What do you like best about Docusign?** its very easy to use and does the boring job well **What do you dislike about Docusign?** the UI is very basic can work on that is what I would say **What problems is Docusign solving and how is that benefiting you?** its helps us get signatures from different people easily ### 49. Straightforward Interface That’s Easy to Use Without Training **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** May 06, 2026 **What do you like best about Docusign?** Docusign had a very straightforward interface allowing users to understand how to use it without training. **What do you dislike about Docusign?** The price was too high and not sustainable for our company. **What problems is Docusign solving and how is that benefiting you?** Docusign allows us to collect electronic signatures and documents online easily. ### 50. DocuSign Makes Onboarding Easy with Its User-Friendly Platform **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** October 16, 2025 **What do you like best about Docusign?** What I like best about DocuSign is that it has a user-friendly platform that everyone can use and understand from day one of using this platform. I love that it makes it easier for new teammates to firm their contracts during onboarding. And everything goes smoothly when a new team member receives the invitation to sign via DocuSign. **What do you dislike about Docusign?** At the moment, I'm happy with all the features DocuSign has to offer. **What problems is Docusign solving and how is that benefiting you?** DocuSign is solving how my remote work signs documents. It is benefiting us by by making the signing of new contracts for new team members super easy and fast ## Docusign Discussions - [What is the difference between an electronic signature and a digital signature?](https://www.g2.com/discussions/electronic-vs-digital-signature) - 5 comments, 3 upvotes - [What alternatives to docusign do you recommend?](https://www.g2.com/discussions/what-alternatives-to-docusign-do-you-recommend) - 2 comments, 2 upvotes - [Hi](https://www.g2.com/discussions/27808-hi) - 2 comments, 2 upvotes - [What are the key benefits of using DocuSign for businesses and individuals in managing electronic agreements?](https://www.g2.com/discussions/what-are-the-key-benefits-of-using-docusign-for-businesses-and-individuals-in-managing-electronic-agreements) - 1 comment, 1 upvote - [Is there a way to draw your signature?](https://www.g2.com/discussions/is-there-a-way-to-draw-your-signature) - 1 comment, 1 upvote - [View Docusign pricing details and edition comparison](https://www.g2.com/products/docusign/reviews?page=2&qs=pros-and-cons§ion=pricing&secure%5Bexpires_at%5D=2026-08-08+11%3A09%3A22+-0500&secure%5Bsession_id%5D=fdb16a8d-b22f-42a8-848a-165f9236822e&secure%5Btoken%5D=d9bedb855894e3183dea2fe4ca0c169a2377e7cd96ad633580d288a6e21cb287&format=llm_user) ## Docusign Integrations - [Adobe Acrobat](https://www.g2.com/products/adobe-acrobat/reviews) - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) - [Conga Composer](https://www.g2.com/products/conga-composer/reviews) - [DX1](https://www.g2.com/products/dx1/reviews) - [Google Workspace](https://www.g2.com/products/google-workspace/reviews) - [Greenhouse](https://www.g2.com/products/greenhouse/reviews) - [Ironclad](https://www.g2.com/products/ironclad/reviews) - [Micro-Saas-Ideas](https://www.g2.com/products/micro-saas-ideas/reviews) - [Microsoft 365](https://www.g2.com/products/microsoft365/reviews) - [Microsoft Outlook](https://www.g2.com/products/microsoft-outlook/reviews) - [Microsoft SharePoint](https://www.g2.com/products/microsoft-sharepoint/reviews) - [Microsoft Teams](https://www.g2.com/products/microsoft-teams/reviews) - [Procore](https://www.g2.com/products/procore/reviews) - [Salesforce B2C Commerce](https://www.g2.com/products/salesforce-b2c-commerce/reviews) - [Salesforce Headless 360 Platform (formerly Salesforce Platform)](https://www.g2.com/products/agentforce-360-platform-formerly-salesforce-platform/reviews) - [Slack](https://www.g2.com/products/slack/reviews) - [Workday Benefits](https://www.g2.com/products/workday-benefits/reviews) ## Docusign Features **Signature Process** - Document Signing - Reminders and Expirations - Sign-In Process - Mobile Signatures - Signature Workflow - Bulk Digital Signatures - Reporting - Signature Document Creation - Multi-Party Signing - Electronic Signature **Functionality** - Ease Of Integration - API Call Speed - Breadth Of Functionality **Agentic AI - Google Workspace Office Tools** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration **Agentic AI - SAP Store** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Support** - Professional Support - Community Support - Documentation **Agentic AI - E-Signature** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making - Third-Party Integrations - Multi-Language **Security and Scalability** - Regulatory Compliance - Signature History and Audit - Enterprise Scalability **Platform** - Custom Branding - User, Role, and Access Management - Internationalization - Performance and Reliability - Integration APIs - Email Management - Template Management - Mobile Access - Forms Management - Contact Management - Compliance Management - Workflow Management - Document Management - Contract/License Management - Renewal Management - Registration Management - Event Management - Marketing Management - Expiration Management - Offline Access - Video Management **Additional Functionality** - File Sharing - Approval Process Control - Alerts/Notifications - Authentication - Data Security - Reminders - Reporting & Statistics - Access Controls/Permissions - Version Control - Single Sign On - Audit Trail - AI Copilot - Activity Dashboard - Encryption - Signature Capture - Document Conversion - Drag & Drop - Archiving & Retention - Team Collaboration - Generative AI - Status Tracking - Customizable Fields - Searchable Database - QR Codes - Two-Factor Authentication - Search/Filter - Multi-Location - Real-Time Data - Data Synchronization - Age Verification - Customer Database - Secure Data Storage - Waiver Kiosk - Data Import/Export - Photo Capture - Conditional Logic - Customizable Templates ## Top Docusign Alternatives - [OneSpan Sign](https://www.g2.com/products/onespan-sign/reviews) - 4.7/5.0 (735 reviews) - [Xodo Sign](https://www.g2.com/products/xodo-sign/reviews) - 4.8/5.0 (2,739 reviews) - [Foxit eSign](https://www.g2.com/products/foxit-esign/reviews) - 4.6/5.0 (1,433 reviews)