--- title: Docusign Reviews meta_title: 'Docusign Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 2629 reviews by the users' company size, role or industry to find out how Docusign works for a business like yours. aggregate_rating: rating_value: 4.5 review_count: 2629 scale: '5' date_modified: '2026-08-09' parent_category: name: Sales Tools url: https://www.g2.com/categories/sales-tools --- # Docusign Reviews **Vendor:** Docusign **Category:** [E-Signature Software](https://www.g2.com/categories/e-signature) **Average Rating:** 4.5/5.0 **Total Reviews:** 2,629 ## About Docusign Docusign helps organizations connect and automate how they prepare, sign, act on and manage agreements. As part of the Docusign's Intelligent Agreement Mangement (IAM), Docusign offers eSignature, the world's #1 way to sign electronically on practically any device, from almost anywhere, at any time. Today, over a million customers and more than a billion users in over 180 countries use the Docusign Intelligent Agreement Management (IAM) to accelerate the process of doing business and simplify people's lives. Docusign helps your business: \* Send, sign and track agreements quickly and easily \* Boost customer satisfaction by providing a superior signing experience \* Standardize the agreement process \* Save time by reducing manual work \* Increase accuracy of agreements \* Integrate with your existing business systems But don’t just take our word for it. Check out these customer stories now to see why Docusign is the leading eSignature provider: https://www.docusign.com/customer-stories Why companies everywhere choose Docusign: \* Trusted by over a million customers and more than a billion users \* 80% of agreements completed in 24 hours (44% in \< 15 minutes) \*Saves an average of $36 per document compared to traditional paper processes \* 24/7 customer support \* 350+ integrations and APIs \*Docusign eSignature has the most 5-star reviews of any electronic signature product on Apple App Store, Google Play Store and Salesforce AppExchange \* Docusign eSignatures are secure, lawful and court-admissible ## Docusign Pros & Cons **What users like:** - Users highlight the **user-friendly interface** of DocuSign, making document signing quick and convenient for everyone. (75 reviews) - Users appreciate the **user-friendly electronic signing** of DocuSign, finding it efficient and reliable for transactions. (53 reviews) - Users appreciate the **user-friendly and customizable signature options** of DocuSign, enhancing efficiency in their processes. (36 reviews) - Users appreciate the **seamless and reliable signing process** of Docusign, which significantly enhances efficiency and ease of use. (33 reviews) - Users appreciate the **time-saving efficiency** of Docusign, making document signing quick and hassle-free. (25 reviews) - User-Friendly Interface (23 reviews) - Users value the **easy integration** of Docusign with other applications, enhancing their overall user experience significantly. (22 reviews) - Users appreciate the **efficiency** of DocuSign, enabling quick signatures and streamlined team collaboration for enhanced productivity. (21 reviews) - Users find DocuSign to be **very easy and intuitive** , enhancing efficiency and facilitating daily tasks with ease. (21 reviews) - Integrations (18 reviews) **What users dislike:** - Users criticize DocuSign for being **expensive** , especially regarding extra features and insufficient support for small businesses. (27 reviews) - Users find **pricing issues** with Docusign frustrating due to rigid terms and unresponsive customer service. (17 reviews) - Users experience **poor customer support** with Docusign, especially after signing the contract and needing assistance. (14 reviews) - Users find **limited customization** options frustrating, as essential features and support are difficult to manage effectively. (12 reviews) - Users dislike the **missing features** in Docusign, such as limited envelope options and occasional document loss. (10 reviews) - Users experience **slowness and link expiration issues** with DocuSign, leading to significant delays and workflow complications. (10 reviews) - Expensive Subscriptions (9 reviews) - Users note a **steep learning curve** for new features and admin settings, making initial navigation challenging. (9 reviews) - Not User-Friendly (9 reviews) - E-Signature Issues (8 reviews) ## Docusign Reviews ### 1. It feels like Docusign has got too big and actually forgotten what it's for **Rating:** 1.0/5.0 stars **Reviewed by:** Graham T. | Engine Mobile Ltd, Small-Business (50 or fewer emp.) **Reviewed Date:** April 17, 2025 **What do you like best about Docusign?** Docusign is THE document management system. Everyone knows and trusts it . The tools it has are great. It was relatively easy to set up and does exactly what we need. **What do you dislike about Docusign?** I doubt anyone at Docusign has ever had to use it on a daily basis. Everything from logging on to the App are painful and hard. It's not something you're going to look forward to. So many things you can't do on the App, or if you can it's so unfathomable I've not been able to fathom it. I get an email saying someone has completed a form... but who? that's a secret apparently. I have to open the PDF to find out. Hang on - I've got 50 here, just talk among yourselves will. you while I open 50 PDF. Nearly there... **What problems is Docusign solving and how is that benefiting you?** Saves me writing a bit of code to take a postscript template, personalise it and email it out. ### 2. Easy Assignment Process, But Pricing and Steps Could Improve **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Legal Services | Small-Business (50 or fewer emp.) **Reviewed Date:** December 16, 2025 **What do you like best about Docusign?** Easy steps to assign people where to sign **What do you dislike about Docusign?** the pricing and the amount of steps needed **What problems is Docusign solving and how is that benefiting you?** the eas of remote signing and sending and completion of documents ### 3. Docusign is an essential partner in documents and comms **Rating:** 4.0/5.0 stars **Reviewed by:** Skye D. | Storyteller & Strategist, Small-Business (50 or fewer emp.) **Reviewed Date:** October 06, 2025 **What do you like best about Docusign?** The best part about Docusign for me is the ease of use. I can upload anything--from PDFs that require edits---to complex contracts and have them legally and efficiently signed in seconds. From anywhere in the world. **What do you dislike about Docusign?** I think the payment model should be reworked. **What problems is Docusign solving and how is that benefiting you?** Allowing official documents to be signed compliantly and effectively - from anywhere in the world ### 4. Effortless Document Signing and Tracking **Rating:** 4.5/5.0 stars **Reviewed by:** Dipesh J. | Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** November 25, 2025 **What do you like best about Docusign?** the sign feature and the sharing of the document via envelop makes it easier for tracking **What do you dislike about Docusign?** manual integration with other apps is still manual can it be automated **What problems is Docusign solving and how is that benefiting you?** contract signing offer letter document signing ### 5. Effortless Setup and Trusted Performance **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** January 07, 2026 **What do you like best about Docusign?** Super easy to use, widely known and trusted, setting up was very easy. **What do you dislike about Docusign?** Admin searches are a bit challenging. Wish i had more visibility to my teams docusigns they send out. **What problems is Docusign solving and how is that benefiting you?** Legal signatures for all business documents is very easy through docusign. storage, reminders, notifications all work well. ### 6. The Easiest Way to Get Documents Signed **Rating:** 5.0/5.0 stars **Reviewed by:** Ashley D. | Operations Manager, Staffing and Recruiting, Small-Business (50 or fewer emp.) **Reviewed Date:** August 26, 2025 **What do you like best about Docusign?** Our business has been using DocuSign, and it has truly streamlined the way we handle agreements and approvals. The platform is extremely user-friendly, making it easy for both our team and our clients to navigate. It saves us valuable time by eliminating the need for printing, scanning, or mailing documents, while also providing a secure and legally binding process. **What do you dislike about Docusign?** DocuSign integrates with many platforms, but setup can sometimes be complex. Easier plug-and-play integrations with CRMs and project management tools would add value. **What problems is Docusign solving and how is that benefiting you?** DocuSign has eliminated the hassle of printing, scanning, and mailing documents. It saves us time, speeds up turnaround, and makes the signing process easier and more professional for our clients ### 7. Industry Standard For Document Signatures **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Real Estate | Small-Business (50 or fewer emp.) **Reviewed Date:** July 31, 2025 **What do you like best about Docusign?** What I like about Docusign is the fact that everyone is accustomed to using it so it makes it easier for the other party to know exactly what to click and do. There is no explaining what needs to be done, since some people aren't very tech savvy but many have used Docusign before so it makes it easier to communicate. **What do you dislike about Docusign?** It can be a bit complex and there's some things that are annoying like when a old employee leaves, you have to look up the custom envelope number to pull up the document and gets hard to filter for that. **What problems is Docusign solving and how is that benefiting you?** It's nice that it also connects with HubSpot and other major CRMs so it makes it easy to natively use with those platforms. ### 8. Great experience **Rating:** 4.5/5.0 stars **Reviewed by:** Khushpreet K. | Payment Solution Specialist, Banking, Enterprise (> 1000 emp.) **Reviewed Date:** October 07, 2025 **What do you like best about Docusign?** This product is quick and easy to use, and I appreciate the wide variety of options and features it offers. **What do you dislike about Docusign?** At times, customers who are not very tech-savvy may find it difficult to use. **What problems is Docusign solving and how is that benefiting you?** Eliminating the requirement for customers to visit in person to sign documents helps save both time and effort. ### 9. Easy, Intuitive Document Signing with Seamless Salesforce Integration **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** January 28, 2026 **What do you like best about Docusign?** Easy and intuitive way to generate documents for signature, with ready-to-use integration support for Salesforce. It’s consistently innovative while still keeping legal compliance in check. **What do you dislike about Docusign?** Docusing doesn major upgrades which are not backward compatible, we have faced problems with migration. And their pricing model is difficult to understand. **What problems is Docusign solving and how is that benefiting you?** Agreement signature via automated process and reduce all the manual effort needed by Sales, HR and operation teams. ### 10. Remote document signing is useful, but the experience needs improvement **Rating:** 2.5/5.0 stars **Reviewed by:** Robyn-Lee S. | LinkedIn Marketing Consultant, Marketing and Advertising, Small-Business (50 or fewer emp.) **Reviewed Date:** January 14, 2026 **What do you like best about Docusign?** It allows you to sign documents remotely, which is useful. **What do you dislike about Docusign?** It always felt complicated when I used it. I could never figure it out. **What problems is Docusign solving and how is that benefiting you?** I was able to sign documents remotely and without having to print them. ### 11. Seamless and Reliable Document Signing **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User | Enterprise (> 1000 emp.) **Reviewed Date:** January 21, 2026 **What do you like best about Docusign?** What I like most about Docusign is how seamless and reliable it makes the document signing process. It's extremely user-friendly and it significantly reduces the turnaround time compared to traditional paperwork. **What do you dislike about Docusign?** Nothing as of now **What problems is Docusign solving and how is that benefiting you?** I find Docusign allows me to send contracts easily and get them signed smoothly, making the document signing process seamless and reliable. It's extremely user-friendly and significantly reduces the turnaround time compared to traditional paperwork. ### 12. Effortless Online Document Completion **Rating:** 5.0/5.0 stars **Reviewed by:** Natassja A. | People Operations Partner, Mid-Market (51-1000 emp.) **Reviewed Date:** January 07, 2026 **What do you like best about Docusign?** It creates a clear and easy way to complete documents online **What do you dislike about Docusign?** I wish it had a feature to alert if an email was marked as undeliverable to identify mistakes more quickly **What problems is Docusign solving and how is that benefiting you?** It allows remote document signature ### 13. User friendly interface **Rating:** 4.5/5.0 stars **Reviewed by:** Ankit S. | Quality Improvement, Enterprise (> 1000 emp.) **Reviewed Date:** July 03, 2025 **What do you like best about Docusign?** Interface of the application is so easy that anyone can understand it. It has multiple features like esign and sends it for approval with the workflow. I have started using it very frequently. **What do you dislike about Docusign?** There is nothing at the moment which I don't like about the app **What problems is Docusign solving and how is that benefiting you?** Earlier we used to send the documents for signing via email but Docusign provides a proper workflow for managing the documents and helps to send the follow up at ease. It also provides the latest status of the document sent for approval. ### 14. going out of my way to write a review - terrible, nothing works or is simple **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Accounting | Mid-Market (51-1000 emp.) **Reviewed Date:** September 26, 2025 **What do you like best about Docusign?** Legit, one of the worst softwares in our tech stack. **What do you dislike about Docusign?** Doesn't do anything easy, bugs make it unusable, cannot self serve. Need the patience of a monk to even consider using it. Today here are all the things I can't do: 1) all "..." actions are broken, so you cannot do anything on a template (edit, clone, open, copy) 2) their formatting on their site makes the page unreable in sections 3) no support to fix this urgently **What problems is Docusign solving and how is that benefiting you?** signing contracts. very little benefit. ### 15. There aren't that many indispensable online services - but if there is one, it's Docusign **Rating:** 4.5/5.0 stars **Reviewed by:** Graham T. | d, Small-Business (50 or fewer emp.) **Reviewed Date:** September 23, 2025 **What do you like best about Docusign?** Everyone knows it and trusts it. It has ALL the features, the API, The flexibility, the systems. **What do you dislike about Docusign?** Clunky to hell and back. Web interface is dreadful, logging in and out horrible. **What problems is Docusign solving and how is that benefiting you?** It speeds up sales and gives us a consistent form content and extractable CSV form data ### 16. Review for Docusign **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Staffing and Recruiting | Mid-Market (51-1000 emp.) **Reviewed Date:** July 29, 2025 **What do you like best about Docusign?** What I like best about DocuSign is its ease of use and efficiency. The platform simplifies the process of sending, signing, and managing documents electronically, which saves a lot of time compared to traditional paper based workflows. **What do you dislike about Docusign?** the user interface, while generally good, can feel a bit cluttered at times, especially when managing multiple documents. **What problems is Docusign solving and how is that benefiting you?** For paperwork with client and vendor, with DocuSign, everything is handled digitally and securely, which saves time. ### 17. Effortless Signing with Smart Auto-Detection **Rating:** 4.5/5.0 stars **Reviewed by:** Mahsooq K. | Consultant, Information Technology and Services, Enterprise (> 1000 emp.) **Reviewed Date:** November 09, 2025 **What do you like best about Docusign?** The way it auto finds where to put your signature, also it makes signing documents a lot easier. **What do you dislike about Docusign?** Sometimes the rendering in smart phones are not seamless. **What problems is Docusign solving and how is that benefiting you?** Its making signing of contracts and documents easier without having to rely on third party tools. You can sign your documents online and no need for downloading it. ### 18. DocuSign is easy to use, secure, and time-saving. It simplified signing and sending documents. **Rating:** 4.0/5.0 stars **Reviewed by:** Yogita S. | HR Executive, Small-Business (50 or fewer emp.) **Reviewed Date:** April 29, 2025 **What do you like best about Docusign?** DocuSign is a very helpful tool that makes signing documents quick and easy. The best part is that you don’t need to print, scan, or mail anything—you can sign documents online from your phone or computer, anytime and anywhere. It saves a lot of time and keeps everything organized in one place. The platform is simple to use, secure, and legally accepted, which gives peace of mind. I also liked how it sends notifications when others sign the document, making the whole process smooth and efficient. **What do you dislike about Docusign?** While DocuSign is a great tool, there are a few downsides to consider. Some useful features are only available in the paid version, which may not be ideal for individuals or small businesses with limited budgets. It also requires an internet connection, so you can’t access or sign documents offline. For people who are not very comfortable with digital tools, the platform might feel a bit confusing at first. Additionally, some still prefer traditional paper signatures, especially for certain legal or formal documents. **What problems is Docusign solving and how is that benefiting you?** DocuSign helps solve the problem of delays and inefficiencies in handling paperwork. It allows me to sign, send, and receive documents quickly and securely without needing to print or scan, making the whole process faster, more organized, and convenient—especially when working remotely or with clients in different locations. ### 19. Effortless to Use and Instantly Intuitive **Rating:** 5.0/5.0 stars **Reviewed by:** Jane J. | Department head/Paralegal, Small-Business (50 or fewer emp.) **Reviewed Date:** November 25, 2025 **What do you like best about Docusign?** This program is so easy to use and I would recommend it to everyone. **What do you dislike about Docusign?** nothing. I have tried other similar programs but did not like them. **What problems is Docusign solving and how is that benefiting you?** It is so easy for a client to sign documents without the hassle of traveling to our office to sign. ### 20. Docusign for easy boarding in my new company as an employee **Rating:** 5.0/5.0 stars **Reviewed by:** Neelesh J. | Software Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** July 26, 2025 **What do you like best about Docusign?** With the help of Docusign I am able to sign documents, maintain them very easily. There are some new documents that need any action, I can access them and operate on them easily. **What do you dislike about Docusign?** So far I haven't faced any troubles with it. **What problems is Docusign solving and how is that benefiting you?** As far as I know it is trying to solve handling, management and reviewing of documents and make it easy to use for an end user. ### 21. Preconstruction Coordinator **Rating:** 5.0/5.0 stars **Reviewed by:** Colleen S. | Preconstruction Coordinator, Mid-Market (51-1000 emp.) **Reviewed Date:** September 17, 2025 **What do you like best about Docusign?** Easy use and accessibility. Can electronically sign anywhere. **What do you dislike about Docusign?** Sometimes documents for signature get lost and cannot be found. Then we have to recirculate the document. **What problems is Docusign solving and how is that benefiting you?** Being able to sign contracts electronically on the go while traveling. It makes the execution more efficient. ### 22. If you want a partner in making things easy for your customers, this is it! **Rating:** 5.0/5.0 stars **Reviewed by:** Sofia D. | International Sales Coordinator, Manufacturing, Mid-Market (51-1000 emp.) **Reviewed Date:** July 30, 2025 **What do you like best about Docusign?** In a world where things move so fast, we need reliable systems that can help protect what we sign, no matter the industry, This is what DocuSign is. I use it every day as customers ask for quote requests very often. Not only helps my job, but it helps support my customers which is why I always suggest for people to count on this program. Implementing this was fairly easy amongst my colleages. **What do you dislike about Docusign?** I would say it's the pending or lingering/ pending documents. I don't know why it chooses to be send sometimes and nothing on the other. **What problems is Docusign solving and how is that benefiting you?** Document signage/legal agreement ### 23. Solid Product, With Poor Customer Service **Rating:** 2.5/5.0 stars **Reviewed by:** Nicolas G. | Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** July 29, 2025 **What do you like best about Docusign?** It has all the functionality you need to get documents signed. Not the best user experience but that's easy to overlook. **What do you dislike about Docusign?** The company has really strict policies around what customer service can and can't do and you can easily get into a not-so-great situation and they're really just unhelpful. **What problems is Docusign solving and how is that benefiting you?** We use Docusign to handle all of our contract signings with out clients ### 24. Docusign - Signing now Simplified **Rating:** 5.0/5.0 stars **Reviewed by:** Belinda S. | Credit Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** December 12, 2025 **What do you like best about Docusign?** It is easy to use and provides security for legal documents. **What do you dislike about Docusign?** I didn't encounter any issues with this system. **What problems is Docusign solving and how is that benefiting you?** There are only a few errors, and overall, it is quite convenient. ### 25. Easy to Use, But Document Delivery Needs Improvement **Rating:** 2.5/5.0 stars **Reviewed by:** Victoria G. | office manager, Consumer Services, Small-Business (50 or fewer emp.) **Reviewed Date:** November 19, 2025 **What do you like best about Docusign?** It is a good service, easy to use and implementation **What do you dislike about Docusign?** What I dislike is that when I send a document to be sign, most of the time the person didn't find it. **What problems is Docusign solving and how is that benefiting you?** It helps me get documents sign in a timely manner. ### 26. Knowingly illegal billing practices, better & less expensive billing practices **Rating:** 0.0/5.0 stars **Reviewed by:** Jamie E. | Founder/ CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** September 11, 2025 **What do you like best about Docusign?** What they lack in fair pricing they compensate for with illegal billing practices **What do you dislike about Docusign?** They failed to provide billing notifications for >2 years as legally required. They achknowledged required emails were not sent but refused to refund the fair amount. The process tooks months and wasted time and more than 15 emails. F*** Docusign! **What problems is Docusign solving and how is that benefiting you?** They solve the problem of having too much money in my business account by defrauding clients with illegal billing practices. ### 27. One solution for your digital Signature **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Outsourcing/Offshoring | Enterprise (> 1000 emp.) **Reviewed Date:** April 06, 2025 **What do you like best about Docusign?** It is simple to use and is highly user friendly. Even if you are not registered user and someone adds them as signer using their email address they will get the link to validate the document and provide signature along with required fields that is setup by initiator and it cost less then other users. I use it on a daily basis to get contracts signed by both my company and vendor. We have also integrated the DocuSign with ARIBA so that once the document is signed a repository will create in ARIBA . **What do you dislike about Docusign?** The reporting feature can be enhanced and more fields can be added like filter by signatory. **What problems is Docusign solving and how is that benefiting you?** The main problem which has been address by toll is ease of e-signature and if the signer is not available then ease of re-assignment to new signatory. Even it let add anyone using their email address as signatory even if they don't have access to docusign. ### 28. Streamlined Process, But Room for Improvement **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** May 30, 2025 **What do you like best about Docusign?** DocuSign truly shines in its simplicity. For both senders and signers, the interface is incredibly intuitive. It also integrates seamlessly with our ATS, Greenhouse that allows for a smoother workflow and minimizes the need for manual document transfer. The ability to create and re-use templates is a huge time saver for our team, it eliminates repetitive setup and ensures consistency! **What do you dislike about Docusign?** Sometimes we encounter minor formatting inconsistencies when uploading PDF docs, there can be instances where fields don't align perfectly or text shifts. Also the need to resize the automatic free text fields from tokens could be better. **What problems is Docusign solving and how is that benefiting you?** It helped us resolve a critical pain point in the hiring process: the often slow, manual, and error-prone generation and sending of offer letters. ### 29. Docusign great for signing and managing **Rating:** 4.0/5.0 stars **Reviewed by:** Akbar A. | HR Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** July 25, 2025 **What do you like best about Docusign?** Docusign helps us manage and quickly send out documents for signing. It allows us to centralise all HR related documents in one place and see what’s complete and what isn’t. **What do you dislike about Docusign?** The user interface could be made easier r **What problems is Docusign solving and how is that benefiting you?** Sending out documents to employees and management ### 30. Ease of use makes this my go to esignature platform **Rating:** 5.0/5.0 stars **Reviewed by:** Michelle L. | Practice Manager, RP®, Financial Services, Small-Business (50 or fewer emp.) **Reviewed Date:** May 30, 2025 **What do you like best about Docusign?** Ease of use is a key consideration for our staff and our clients. I don't have anything to say about the downside, I haven't found any. Teaching staff how to use this daily has been easy. **What do you dislike about Docusign?** Nothing, the functionality is great. I like that the platform is not overwhelming. **What problems is Docusign solving and how is that benefiting you?** We don't have the ability to meet with many of our out of town clients. DocuSign makes the signing process easy and fast. ### 31. Exceptionally Professional Service **Rating:** 5.0/5.0 stars **Reviewed by:** Toni K. | assistant project manager, Small-Business (50 or fewer emp.) **Reviewed Date:** November 25, 2025 **What do you like best about Docusign?** professional interface and easy to use features **What do you dislike about Docusign?** limited envelopes to send when bulk sending **What problems is Docusign solving and how is that benefiting you?** reaching customers to sign documents electronically ### 32. Docusign's Autorenew Policy is Predatory and their Colllections team is Uncooperative **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Civil Engineering | Small-Business (50 or fewer emp.) **Reviewed Date:** March 06, 2025 **What do you like best about Docusign?** The interface is easy for end-users to sign documents **What do you dislike about Docusign?** I have been a systems admin for over 4 years - I've learned how to administrate programs such as Salesforce, Microsoft 365, various CRMS and telephony systems. I can confidently say the admin console is cumbersome and overly complicated. I tried cancelling our account but was unable to, which led our account to autorenew. When I explained the situation to their collections team, they were inflexible and not considerate at all for our experience. I repeatedly asked to resolve the issue amicably, explain the situation, speak to a manager, have our case escalated it, and received no support. It took Docusign on average 3-4 weeks to respond to our emails. This issue started in August 2024, it is now March 2025 and it is still not resolved. We are a small mom and pop operation. I am a team of one (1) person, and I will likely never use Docusign again because this experience has been a huge drain on our limited resources and unsatisfactory. TLDR: their autorenew policy on contracts is predatory and their collections team is uncooperative. I would expect better customer service from a company that has a large monopoly on the market and presumably enough money to dedicate resources to these kinds of issues. **What problems is Docusign solving and how is that benefiting you?** Sending out contracts to be signed by 3rd parties ### 33. Really Efficient and Fast Platform **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Leisure, Travel & Tourism | Mid-Market (51-1000 emp.) **Reviewed Date:** January 20, 2026 **What do you like best about Docusign?** The platform is really efficient and fast. **What do you dislike about Docusign?** The web interface is sometimes difficult to configure. **What problems is Docusign solving and how is that benefiting you?** The processes for the commercial contract and the travel guest contract. ### 34. Docusign is the best website and app for contracts **Rating:** 5.0/5.0 stars **Reviewed by:** Jason B. | Sr. Partnerships Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** July 28, 2025 **What do you like best about Docusign?** Ease of use and the ability to send contracts without worrying **What do you dislike about Docusign?** It is difficult for me to create a new template. Or edit documents in Docusign. PDF editor built in with Adobe? **What problems is Docusign solving and how is that benefiting you?** Makes E-signatures easy and trackable ### 35. Saves me time and energy **Rating:** 5.0/5.0 stars **Reviewed by:** Ashley S. | Sr. Recruiter, Mid-Market (51-1000 emp.) **Reviewed Date:** May 01, 2025 **What do you like best about Docusign?** Docusign gives me the ability to send anything and everything we need for the hiring and HR process to be signed by needed parties. It is tracked and sends reminders when there are pending items, which takes that off my plate. Easy to then download when complete and save! **What do you dislike about Docusign?** Wish we could upload multiple docs to 1 envelope **What problems is Docusign solving and how is that benefiting you?** Easy to have all parties needed sign, no need for paper docs to scan or Adobe which gets tricky. ### 36. Refund policy reminiscent of a shady gym. **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** November 04, 2025 **What do you like best about Docusign?** Signatures are relatively easy to configure. **What do you dislike about Docusign?** Subscription terms and refund policy is rigid and disappointing resulting in poor customer service. **What problems is Docusign solving and how is that benefiting you?** Signature collection ### 37. easy to use with many features and an excellent user friendly interface **Rating:** 4.5/5.0 stars **Reviewed by:** Marium S. | Legal Counsel & Compliance officer, Information Technology and Services, Small-Business (50 or fewer emp.) **Reviewed Date:** July 30, 2025 **What do you like best about Docusign?** It is easy to use and navigate the site. **What do you dislike about Docusign?** The tutorial videos are too long and it would be easier if manuals were more easily explainable **What problems is Docusign solving and how is that benefiting you?** Efficiency in execution of documents ### 38. DocuSign Review **Rating:** 4.5/5.0 stars **Reviewed by:** Delia R. | Operations Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** August 06, 2025 **What do you like best about Docusign?** I like how easy it is to use. I like how it flags areas that need to be signed or initialed and how it keeps you updated with who has signed and who hasn't. **What do you dislike about Docusign?** Did not find anything that I didn't like. **What problems is Docusign solving and how is that benefiting you?** It allows for people to sign documents without having to physically drive to an office to sign documents. ### 39. Review for DocuSign **Rating:** 5.0/5.0 stars **Reviewed by:** Alekhya K. | Salesforce Business Analyst , Enterprise (> 1000 emp.) **Reviewed Date:** November 12, 2024 **What do you like best about Docusign?** Docusign is integrated with Salesforce and it is easy for us for send documents for signature process and also capture the signatures in the documents and maintain everything based on the workflow we create in the same record for tracking purposes. We also have track of how many people the signature request has been sent to and also have a log of parties that signed the document. **What do you dislike about Docusign?** The one issue that we are facing in the current workflow is indicate docusign if the party has sent the signed documents in an email, it just keeps sending remainders to the parties. This limitation has been a blocker for us and had to implement additional code on our end to stop those emails. **What problems is Docusign solving and how is that benefiting you?** Using docusign in our business based on the workflow we created has helped us in triggering the signature process and capturing the signed documents to the targetted record in salesforce. We have docusign integrated with salesforce, outlook and dropbox where the signed documents are automatically stored in the shared dropbox folder for future legal verifications. Previously we used to manually send the documents for signature in an email and due to this manual process there were many instances where we missed track of signed copies from the parties. ### 40. Very good CLM & e-signature tool **Rating:** 5.0/5.0 stars **Reviewed by:** Suresh S. | Senior Director - Head of Business Systems & Services, Enterprise (> 1000 emp.) **Reviewed Date:** July 08, 2025 **What do you like best about Docusign?** Ease of use, Implementation is easy, great customer support and easy integration with other applications **What do you dislike about Docusign?** They can be more robust on the CLM part, other than that great features **What problems is Docusign solving and how is that benefiting you?** Great tool for e-signatures ### 41. Effortless Online Signing and Full Document Tracking **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** November 19, 2025 **What do you like best about Docusign?** Customers are able to sign documents online without needing to print them, and I can view the entire process of the document. **What do you dislike about Docusign?** I found it complicated to use and think it should be more user-friendly. **What problems is Docusign solving and how is that benefiting you?** Clients contract signing and review ### 42. Fast, Legal, Digital signing-Docusign **Rating:** 5.0/5.0 stars **Reviewed by:** OVIYA M. | Account Manger, Mid-Market (51-1000 emp.) **Reviewed Date:** May 05, 2025 **What do you like best about Docusign?** What i like the best about docusign is that how fast and easy it makes the signing and sending documents. The platform is intuitive and interface is simple and clean. Its especially helpful when dealing with time sensitive agreements or working remotely. **What do you dislike about Docusign?** On the downside I've found with Docusign is that the pricing can be bit steep for the smaller business and individuals.More amazing features are available on higher tier plans. **What problems is Docusign solving and how is that benefiting you?** Docusign solves the problem of slow, Paper based signing. It allows me to sign and send documents quickly from anywhere, saving time and improving efficiency, especially for remote work. ### 43. Easy To Use & Integrates Seamlessly **Rating:** 4.5/5.0 stars **Reviewed by:** Kelsey G. | Talent Acquisition Partner, Mid-Market (51-1000 emp.) **Reviewed Date:** May 28, 2025 **What do you like best about Docusign?** My favorite thing about Docusign is how user friendly it is. **What do you dislike about Docusign?** Sometimes the notifications when a document is viewed are delayed or do not come through. **What problems is Docusign solving and how is that benefiting you?** Sending offer letters is quick and easy. This benefits me as a Talent Partner in time to fill metrics and provides a great candidate experience. ### 44. Easy way to get out offers **Rating:** 4.0/5.0 stars **Reviewed by:** Kelly G. | Associate Sourcer, Technology, Enterprise (> 1000 emp.) **Reviewed Date:** August 11, 2025 **What do you like best about Docusign?** Helps our team send out offers, makes it less manual **What do you dislike about Docusign?** the formatting can get funky and hard to edit which can take extra time **What problems is Docusign solving and how is that benefiting you?** It helps us send out offers and NDAs to candidates, even internationally With so many offers going out per day, it really helps us do this quickly ### 45. Modern, simple and flexible to use **Rating:** 4.0/5.0 stars **Reviewed by:** Ribanshu K. | Senior Developer, Small-Business (50 or fewer emp.) **Reviewed Date:** July 30, 2025 **What do you like best about Docusign?** I think DocuSign provides all features required for any documents automation workflows. I have worked on it and found the configuration very simple and scalable. Real time tracking , reporting capabilities or customizable templates makes it the right tool **What do you dislike about Docusign?** Fairly new to this tool, not faced any issues worth highlighting so far! **What problems is Docusign solving and how is that benefiting you?** Automating e signature process ### 46. The easiest way to get your documents signed **Rating:** 4.5/5.0 stars **Reviewed by:** Janeth Q. | Writer and Engineer, Civil Engineering, Small-Business (50 or fewer emp.) **Reviewed Date:** June 17, 2025 **What do you like best about Docusign?** In my experience,DocuSign has made it so much easier for me to sign contracts as a writer. It saves time and keeps everything organized. **What do you dislike about Docusign?** Although DocuSign helps me in many ways, the only downside I've noticed is that it requires a stable internet connection to work smoothly. Whenever I'm in a location with poor connectivity, offline access becomes very limited. **What problems is Docusign solving and how is that benefiting you?** Doing my e-signature. As a writer it saves my time in doing my contracts signed. ### 47. Docusign is so important for contracts! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Insurance | Mid-Market (51-1000 emp.) **Reviewed Date:** July 30, 2025 **What do you like best about Docusign?** I like how the trackers are in place that are acceptable to the legal team. It's so easy to use and it's very simple! I use this for all contracts I'm working on. **What do you dislike about Docusign?** Nothing much. It's actually good already as it is. **What problems is Docusign solving and how is that benefiting you?** Asking people to sign contracts remotely ### 48. Awful Experience **Rating:** 0.0/5.0 stars **Reviewed by:** Heather T. | Owner, Music, Small-Business (50 or fewer emp.) **Reviewed Date:** January 04, 2025 **What do you like best about Docusign?** nothing because I found another company that offers the same thing cheaper and simpler and better in every way **What do you dislike about Docusign?** deception and theft (charged me months after I canceled subscription), was not user-friendly, very confusing packages and rules, difficult to figure out, constantly changing the software around, VERY LIMITED SUPPORT (and none when you really need it) **What problems is Docusign solving and how is that benefiting you?** I used it for e-signatures in bulk, and was told by multiple sales reps when I was first starting out that sending out a bulk envelope for multiple individual signatures counted as only one envelope, but NOPE! Turns out it doesn't. Then when I called again about it (back when phone support was available, which it's not anymore), I was told again that the website was wrong and even though it said I went over my allowed number of envelopes, I actually hadn't. But then I spoke with a different DocuSign rep who said I HAD gone over the limit and that bulk send is the same as indiviudal envelopes. VERY CONFUSING AND FRUSTRATING. But the biggest issue now is that they charged me MONTHS after I canceled my subscription, and support is not available to anyone without a paid plan. I am considering my options of how to take legal action against DocuSign for deception and theft since I can't reach anyone for a refund. ### 49. Docusign for e signature for business **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** August 12, 2025 **What do you like best about Docusign?** easy adaptabality of signature and easy to use. It also can be integrated with other applications via api. **What do you dislike about Docusign?** some of the features are not customizable such and text on text notifications **What problems is Docusign solving and how is that benefiting you?** easy way to get sign off from customers ### 50. use docusign over adobe sign **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Real Estate | Small-Business (50 or fewer emp.) **Reviewed Date:** June 28, 2025 **What do you like best about Docusign?** pretty flexible. I use it because I am used to using it with real estate transactions over adobe sign. I suppose Docusign perhaps had more market share over Adobe sign and now I'm used to using it over Adobesign **What do you dislike about Docusign?** the exhorbitant costs for a small business owner **What problems is Docusign solving and how is that benefiting you?** Electronic document signing without being physically present in the same place with someone. ## Docusign Discussions - [What is the difference between an electronic signature and a digital signature?](https://www.g2.com/discussions/electronic-vs-digital-signature) - 5 comments, 3 upvotes - [What alternatives to docusign do you recommend?](https://www.g2.com/discussions/what-alternatives-to-docusign-do-you-recommend) - 2 comments, 2 upvotes - [Hi](https://www.g2.com/discussions/27808-hi) - 2 comments, 2 upvotes - [What are the key benefits of using DocuSign for businesses and individuals in managing electronic agreements?](https://www.g2.com/discussions/what-are-the-key-benefits-of-using-docusign-for-businesses-and-individuals-in-managing-electronic-agreements) - 1 comment, 1 upvote - [Is there a way to draw your signature?](https://www.g2.com/discussions/is-there-a-way-to-draw-your-signature) - 1 comment, 1 upvote - [View Docusign pricing details and edition comparison](https://www.g2.com/products/docusign/reviews?page=3&qs=pros-and-cons§ion=pricing&secure%5Bexpires_at%5D=2026-08-09+07%3A16%3A18+-0500&secure%5Bsession_id%5D=95754dcd-f00f-4888-9cc1-ad97576333b0&secure%5Btoken%5D=e190468a485f0d800fa6ca28ae9f086e08d6dbe5a6f1fe316e13b25a024b3f15&format=llm_user) ## Docusign Integrations - [Adobe Acrobat](https://www.g2.com/products/adobe-acrobat/reviews) - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) - [Conga Composer](https://www.g2.com/products/conga-composer/reviews) - [DX1](https://www.g2.com/products/dx1/reviews) - [Google Workspace](https://www.g2.com/products/google-workspace/reviews) - [Greenhouse](https://www.g2.com/products/greenhouse/reviews) - [Ironclad](https://www.g2.com/products/ironclad/reviews) - [Micro-Saas-Ideas](https://www.g2.com/products/micro-saas-ideas/reviews) - [Microsoft 365](https://www.g2.com/products/microsoft365/reviews) - [Microsoft Outlook](https://www.g2.com/products/microsoft-outlook/reviews) - [Microsoft SharePoint](https://www.g2.com/products/microsoft-sharepoint/reviews) - [Microsoft Teams](https://www.g2.com/products/microsoft-teams/reviews) - [Procore](https://www.g2.com/products/procore/reviews) - [Salesforce B2C Commerce](https://www.g2.com/products/salesforce-b2c-commerce/reviews) - [Salesforce Headless 360 Platform (formerly Salesforce Platform)](https://www.g2.com/products/agentforce-360-platform-formerly-salesforce-platform/reviews) - [Slack](https://www.g2.com/products/slack/reviews) - [Workday Benefits](https://www.g2.com/products/workday-benefits/reviews) ## Docusign Features **Signature Process** - Document Signing - Reminders and Expirations - Sign-In Process - Mobile Signatures - Signature Workflow - Bulk Digital Signatures - Reporting - Signature Document Creation - Multi-Party Signing - Electronic Signature **Functionality** - Ease Of Integration - API Call Speed - Breadth Of Functionality **Agentic AI - Google Workspace Office Tools** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration **Agentic AI - SAP Store** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Support** - Professional Support - Community Support - Documentation **Agentic AI - E-Signature** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making - Third-Party Integrations - Multi-Language **Security and Scalability** - Regulatory Compliance - Signature History and Audit - Enterprise Scalability **Platform** - Custom Branding - User, Role, and Access Management - Internationalization - Performance and Reliability - Integration APIs - Email Management - Template Management - Mobile Access - Forms Management - Contact Management - Compliance Management - Workflow Management - Document Management - Contract/License Management - Renewal Management - Registration Management - Event Management - Marketing Management - Expiration Management - Offline Access - Video Management **Additional Functionality** - File Sharing - Approval Process Control - Alerts/Notifications - Authentication - Data Security - Reminders - Reporting & Statistics - Access Controls/Permissions - Version Control - Single Sign On - Audit Trail - AI Copilot - Activity Dashboard - Encryption - Signature Capture - Document Conversion - Drag & Drop - Archiving & Retention - Team Collaboration - Generative AI - Status Tracking - Customizable Fields - Searchable Database - QR Codes - Two-Factor Authentication - Search/Filter - Multi-Location - Real-Time Data - Data Synchronization - Age Verification - Customer Database - Secure Data Storage - Waiver Kiosk - Data Import/Export - Photo Capture - Conditional Logic - Customizable Templates ## Top Docusign Alternatives - [OneSpan Sign](https://www.g2.com/products/onespan-sign/reviews) - 4.7/5.0 (735 reviews) - [Xodo Sign](https://www.g2.com/products/xodo-sign/reviews) - 4.8/5.0 (2,739 reviews) - [Foxit eSign](https://www.g2.com/products/foxit-esign/reviews) - 4.6/5.0 (1,433 reviews)