We have a requirement to create user manual documentation for online customer support, and Document360 was suiting as the right product for us Review collected by and hosted on G2.com.

Integration with third party bridging softwares, is now better with wide range of integration. The long waiting MCP is live now. Review collected by and hosted on G2.com.

It's ability to offer an AI layer over the top of mirrored markdown. Review collected by and hosted on G2.com.

It would be good to have some native ADO integration to mirror repos. Review collected by and hosted on G2.com.

I love that I control everything. I can change the look of the website, embedded documents, and all graphics without the need to involve dev. Review collected by and hosted on G2.com.

I wish there was the ability to add popups to remind users to login to view articles behind login permissions. Review collected by and hosted on G2.com.

I like this software because it offers several unique features for authors that set it apart from other documentation platforms. For example, it prevents simultaneous editing conflicts by restricting edits when another user is already working on the same content. This small but impactful feature helps preserve content authenticity and prevent accidental deletions.

The platform also provides insightful analytics such as most-read articles, user likes and dislikes, and search behavior. Being senior members, these statistics make it much easier for us to evaluate content performance, identify knowledge gaps, and improve documentation quality.

In addition, the version control, access permissions, and collaborative workflows with a clean authoring interface and integration options with third-party tools make it more friendly to use. I can use it and recommend it as it is easy to implement.

Overall, Document360 not only simplifies documentation management but also strengthens collaboration, ensures reliability, and provides actionable insights that help organizations continuously improve their knowledge base. Review collected by and hosted on G2.com.

The glitches are rare, and even when they do occur, the support team is proactive in gathering feedback and resolving issues much faster than expected. Problems never linger in the software for long, which is exactly what we value; timely fixes and a reliable experience. Review collected by and hosted on G2.com.

I love how versatile and full of customization Document360 is, allowing us to shape it exactly the way we need to make it look as native as possible with our platform. I appreciate the ability to hold different spaces and authenticate our platform users without requiring new sign-ups into Document360. The ease with which we can embed it as an iframe into our platform and have it accessible as a website is remarkable. The initial setup was very easy, and every difficulty we encountered was efficiently resolved by one of their support agents, who were both fast and efficient. Overall, the way Document360 was able to make our engineering team’s time free for other tasks than developing a content and documentation system is a significant benefit, as it saves us time. Review collected by and hosted on G2.com.

I find it challenging to control actions on the embedded portal naturally in Document360. The inability to easily enable a back button, hide the home button, or disable workspace switching for certain users is frustrating. Currently, most of these adjustments have to be made using CSS tricks, which is not as straightforward as it could be. Review collected by and hosted on G2.com.

It’s easy to create articles, whether starting from scratch or importing a Word document. I also find it helpful to structure pages on the knowledge base site using categories, which makes organizing content much simpler. Review collected by and hosted on G2.com.

It’s disappointing that MFA isn’t included as a basic feature. SSO is available as an option, but it’s locked behind a paywall. Review collected by and hosted on G2.com.

The templates. They gave me a really good start for my first documentation experience. Review collected by and hosted on G2.com.

It's best suited for enterprises and does not fit into my personal projects.

However, I enjoyed the exclusive free trial. Review collected by and hosted on G2.com.

What I like best about Document360 is its clean, intuitive interface and how easy it is to structure and manage large volumes of content. The category-based hierarchy, markdown support, versioning, and real-time collaboration tools make it easy to keep documentation organized and up to date. The built-in analytics and feedback features also help track how content is performing and where improvements are needed. Review collected by and hosted on G2.com.

One area where Document360 could improve is in its customization and design flexibility. While the platform is excellent for organizing content, it can be a bit limiting when trying to fully align the knowledge base with complex branding or UI requirements. Additionally, some advanced features may require more detailed documentation or onboarding support for new users. Review collected by and hosted on G2.com.

I love the fact that Document360 is mostly a no-code platform. Review collected by and hosted on G2.com.

I've not had any downsides on Document360 yet. Review collected by and hosted on G2.com.

Wide range of functionality and ease of use. The Home Page Builder is especially good. We use Markdown a lot, after a brief learning curve and find it very powerful. The ability to copy and paste graphics easily into articles is especially useful. A new advanced search makes it easier to find information, filtered by product etc. The analytics are becoming more important to identify potential geographic areas to approach for sales. Review collected by and hosted on G2.com.

Not being able to go back from WYSIWYG to Markdown - even if it means losing some of the WYSIWYG functions. The management of discussions on articles needs improving (compare it to Confluence) as a team account must be specified in a comment for the person to action that comment and no ability to see if comments are acted upon, rejected, etc. Review collected by and hosted on G2.com.