It is incredibly user-friendly, fast to set up, and ensures new users are quickly onboarded and ready to go. There is already a solution available for almost every area of application. Creating a new entry is super easy, and it offers a plenty of styling options. Review collected by and hosted on G2.com.

It is expensive and a lot of new features need a separate license Review collected by and hosted on G2.com.

Its clean and intuitive interface, which makes creating and managing documentation very easy. The collaboration and review workflow helps teams work efficiently, and the publishing process is smooth and professional. It also offers a wide range of features that scale well for growing organizations, making it a reliable all-in-one knowledge base solution. Review collected by and hosted on G2.com.

There is cost associated with document conversions from PDF, additional language support, etc Review collected by and hosted on G2.com.

I loooove it's intuitive user interface, powerful search functionality, and simple version control. Review collected by and hosted on G2.com.

It still has limited mobile optimization, would be nice to see them improve that area. Review collected by and hosted on G2.com.

I like that the support team at Document360 is very responsive. They are quick to respond and help me solve many questions I have immediately. This ensures that I don't have any blockers and I can continue using the product seamlessly. It was really easy to onboard our entire technical writing team and support engineers, which made the initial setup of Document360 convenient. Review collected by and hosted on G2.com.

AI features could be improved further. The editor could be more modern and support other AI-integrated workflows like auto-updating screenshots, etc. Review collected by and hosted on G2.com.

I like how easy it is to create and edit content and the customization possibilities Review collected by and hosted on G2.com.

Links to other section is kind of a workaround Review collected by and hosted on G2.com.

It's intuitive but gives enough tools to the user to manage and create knowledge bases. Review collected by and hosted on G2.com.

Sometimes there are random bugs that do not impact general operativity Review collected by and hosted on G2.com.

I like how Document360 is simple to use, allowing even novices to utilize it at a professional level. I enjoy being able to create and work with articles effortlessly, along with utilizing various subcategories. The language translation feature is extremely helpful, and being able to address ADA standards is appreciated. Review collected by and hosted on G2.com.

I think Document360 could be better at adding things like videos and being more adaptable with the links that you can have. You currently have those, but it's not as smooth as it could be. Review collected by and hosted on G2.com.

The easiness to add and edit any guidance and videos Review collected by and hosted on G2.com.

No dislikes more just learning how to track information being asked to properly create SOP's on it Review collected by and hosted on G2.com.

It offers a wide range of useful features, is highly scalable, and allows for clean and well-structured documentation. It loads quickly and is easy to use for both internal and external users. Templates, workflows, AI search, and analytics are my favorite features. Review collected by and hosted on G2.com.

The snippet feature is not very user-friendly. There is no search function for snippets, and you cannot directly navigate from the editor to a snippet to edit it. Review collected by and hosted on G2.com.

As a technical writer, I found Document360 incredibly easy to use right from the start. The user interface and well-organized dashboard made onboarding smooth, even without prior training, which speaks volumes about its ease of implementation. The rich markdown editor, version control, and category manager make structuring complex documentation effortless, also the reusable templates help in maintaining the consistency throughout the project.

One of the standout features for me is the AI-powered Eddy search, which significantly improves content discovery for users. I also appreciated how frequently we use the integrated review workflow, especially the ability to set article status (Draft, Review, Published), which is vital for team collaboration.

The customer support has been very responsive, and their documentation and live chat helped quickly resolve minor setup issues. Also, it is very prominent in maintaining the integration with other applications. Review collected by and hosted on G2.com.

While Document360 is packed with useful features, I noticed that the load time increases slightly when handling very large projects with hundreds of articles. The performance could be optimized further for enterprise-scale documentation. Also, when I'm working with hyperlinks, I'm facing a lot of delays, which is impacting my productivity to a low level.

Another point is the pricing, which can feel a bit steep for small teams or startups, especially if you're aiming to unlock advanced features like AI suggestions, private documentation, or custom branding. You can provide some unlock features in a free version and add as per subscription.

Lastly, while the editor is great, there's limited real-time collaboration (like Google Docs), which can be a drawback for teams that need simultaneous editing. Also, please add an insert table option, so that i can add more than 10 rows at a time. Review collected by and hosted on G2.com.