The support and customer teams are always available and very quick to respond. While being friendly and professional, they can solve problems quickly and are ready to assist with realizing customer needs together with them. The product itself is developed quickly and things like multi language availability is added soon after initial launch. Customer feedback is taken seriously and considered when developing new features to make sure that necessary use cases are being covered. Their own documentation is quite helpful and the tool itself is intuitive and fairly easy to use. If anything gets too complex, support is quick to help. Most features are accessible in the UI and do not need any advanced technical knowledge or specific implementation. Further integration into your own systems is possible. Review collected by and hosted on G2.com.

The content editor is a bit buggy sometimes, when migrating older articles into the new editor, especially with table content. The homepage builder can be a bit unintuitive at times and could be improved. Review collected by and hosted on G2.com.

I like because of its user-friendly interface. There are some very useful features like AI-driven assistance and flexible customization options for branding and layout. It's responsive customer support is something that sets it apart from most of the other platforms. Review collected by and hosted on G2.com.

Lack of an offline mode and mobile app It's high pricing Limitations in the editor's functionality and formatting Slow loading times Need for more advanced integrations with other tools. Review collected by and hosted on G2.com.

After thoroughly evaluating three similar platforms, we ultimately chose Document360. While it’s not the cheapest solution, it stood out as the most complete solution, offering everything we needed. The platform delivers strong permissions and controls at many levels, excellent customization, support for both internal and external content, and an easy-to-use editor to create content. Overall, Document360 met all of our important requirements and proved to be the best fit for our organization. Review collected by and hosted on G2.com.

Trial periods are short, making it difficult to fully assess the product without reaching out for an extension. Review collected by and hosted on G2.com.

Simple UI, Easy to use editor. Good set of metrics for analysis Review collected by and hosted on G2.com.

Minimal features. Not enterprise-level; but I think they will get there

Also the editor needs improvement Review collected by and hosted on G2.com.

I really like the fact that we can have different levels of access for our categories and articles. The API and integrations are working great, everything is customizable on the public knowledge web page, the Eddy AI is very useful! And I have to add that the Technical Support and Onboarding teams are AWESOME! Very knowledgeable. Review collected by and hosted on G2.com.

The only minor downside would be the bilingual aspect of the tool. The knowledge base site is 100% bilingual (we use French and English) but we would need to have the Portal bilingual as well. Review collected by and hosted on G2.com.

The intuitive UI and powerful search are game changers. It's easy to structure our knowledge base with versioning, category manager, and custom roles. We also love the AI writing assistant it helps our team write better, faster. Review collected by and hosted on G2.com.

The analytics dashboard is insightful, but a bit limited in custom reporting options. Would love deeper filters. Review collected by and hosted on G2.com.

This software is straightforward and user-friendly, making it easy for me to document how our software functions. The resulting website is clear and accessible to users. Review collected by and hosted on G2.com.

Some people may find this product appealing, but I find the frequent updates to its features a bit overwhelming. I don't always have enough time to keep updating my skills so regularly. Review collected by and hosted on G2.com.

What impressed me the most was the professional look of the platform, how easy it was to add multimedia content, and the ease of going back and forth from WYSIWIG (my preferred method) to code, should editing be needed on a case by case basis that way. Customer support was needed a couple of times as we were implementing the product, and they were always very quick and helpful. Review collected by and hosted on G2.com.

Honestly we have very few downsides, the only one I can think of is that the table headers do not freeze to be always visible while the use is scrolling. Review collected by and hosted on G2.com.

The user-friendly interface and ease of content management easily makes me recommend this platform to all technical writers I know. The customer support and customer success teams are also extremely helpful and responsive to user feedback and making sure their customers are getting the most out of Document360. Their documentation also provides a plethora of support to assist you in accomplishing tasks on their platform. Document360 is only getting better as they integrate AI to help writers make their content better and save them time in editing for quality. Review collected by and hosted on G2.com.

Our team is still using the legacy pricing, and while it is working well for us, the new pricing plan for similar features we use is nearly doubled the price. While Document360 does extremely well in creating content and publishing it immediately, it would be nice to have better version control without having to publish the article first. They also have some bugs when it comes to formatting content as well. Review collected by and hosted on G2.com.

1. Very easy to integrate with other external softwares

2. Graphics and UI are very sharp

3. Not too costly

4. Allows lot of customization in KB site Review collected by and hosted on G2.com.

1. Takes lot of time to implement new features as they have complex workflows

2. Not all features which we were using in MS Word are available here

3. Few major integrations are missing, may be made available in future Review collected by and hosted on G2.com.