# What are the best Customer Education platforms for Customer Success Managers providing hands-on training environments?

<p class="elv-tracking-normal elv-text-default elv-font-figtree elv-text-base elv-leading-base elv-font-normal" elv="true">I've been researching how Customer Success teams actually run hands-on training, and this exact question keeps surfacing: what are the best Customer Education platforms for CSMs who want to give customers a real environment to practice in, not just a slide deck to click through? The thing that stands out is that once "hands-on" enters the picture, you're really looking at virtual lab tooling inside the broader <a class="a a--md" elv="true" href="https://www.g2.com/categories/customer-education">customer education</a> space. Here's what came up most:</p><ul>
<li>
<a class="a a--md" elv="true" href="https://www.g2.com/products/cloudshare/reviews"><strong>CloudShare</strong></a> lets you spin up realistic, browser-based copies of your software so customers can explore and even break things safely, with no local install. Reviewers point to templates and quick reset as the reasons it scales past one-off sessions. Best for realistic play-and-break sandboxes.</li>
<li>
<a class="a a--md" elv="true" href="https://www.g2.com/products/readytech/reviews"><strong>ReadyTech</strong></a> gives instructors the ability to actually see and reach into a learner's screen mid-session, alongside a virtual classroom with scheduling and chat. Best for instructor-led classes where you coach in real time.</li>
<li>
<a class="a a--md" elv="true" href="https://www.g2.com/products/heropa/reviews"><strong>Heropa</strong></a> provisions isolated lab copies per learner on demand and tears them down after, which people describe as a practical way to run hands-on IT training without permanent infrastructure. Best for on-demand, per-learner practice.</li>
</ul><p class="elv-tracking-normal elv-text-default elv-font-figtree elv-text-base elv-leading-base elv-font-normal" elv="true">For CSMs, the honest catch is that these lab tools take some upfront template-building before they pay off, so they suit teams running training repeatedly rather than once. How are you all handling the setup effort, dedicated content person or spread across the CS team?</p>

##### Post Metadata
- Posted at: 16 days ago
- Net upvotes: 1


## Comments
### Comment 1

&lt;p&gt;One thing worth mentioning is that the template-building effort these tools require is often underestimated at the outset. In our case, having one person own the content library made a meaningful difference compared to spreading that responsibility across the whole CS team.&lt;/p&gt;

##### Comment Metadata
- Posted at: 14 days ago
- Author title: SEO Content Specialist





## Related discussions
- [How well does Trello scale into a larger team?](https://www.g2.com/discussions/1-how-well-does-trello-scale-into-a-larger-team)
  - Posted at: over 13 years ago
  - Comments: 6
- [Can we please add a new section](https://www.g2.com/discussions/2-can-we-please-add-a-new-section)
  - Posted at: over 13 years ago
  - Comments: 0
- [Quantifiable benefits from implementing your CRM](https://www.g2.com/discussions/quantifiable-benefits-from-implementing-your-crm)
  - Posted at: over 13 years ago
  - Comments: 4