Document 360 have a huge following and an active community. Whether it is suggestions for new features, questions about their features, or interactions with their account managers or support teams, Document 360 always have prompt responses and go out of their way to try and help you.

In terms of their offering, they have rich and robust features that will take our products far into the future. They have AI tools, customer-specific content support, multimedia options, easy-to-use editors, fine-grained styling options, a sleek design, and versatile options to solve content management problems. Review collected by and hosted on G2.com.

Their analytics tool is good but it could be better and have options for more specific data models and goals. A lot of their best features are tied into their Enterprise Plan so you'd need to upgrade in order to make maximum use of their offerings. Review collected by and hosted on G2.com.

1. Interactive Decision Trees

These help guide readers through complex processes via a visual interface. Instead of just static articles, you can build workflows/questions (radio buttons / checkboxes / dropdowns etc.) to lead users through step-by-step.

Why it’s good: better for non-linear documentation, troubleshooting guides, decision support; improves self-service by making it more interactive.

2. Format Painter & Smarter Editing Tools

The Advanced WYSIWYG editor has been enhanced: format painter (copy format from one section and apply to another), more intuitive table handling, improved numbered lists (ability to restart numbering, maintain alignment especially with media in between).

Why it’s good: consistency in style becomes much easier; cuts down repetitive formatting; improves the polish of documents.

3. Enhanced Inline Comment Management

Many upgrades around collaboration: inline comments are now preserved even after publishing articles; multiple users can resolve comments; filtering, chronological ordering etc.

Why it’s good: Improves feedback loops; makes peer review smoother; keeps conversation/context even after publication; reduces “lost feedback” risk. Review collected by and hosted on G2.com.

Nothing for now, everything seems perfect Review collected by and hosted on G2.com.

I appreciate Document360's feature-rich platform, clean interface, and intuitive authoring and navigation. The AI features and versioning capabilities are particularly helpful. It makes our work more effective and efficient, reducing the load on our technical support teams and promoting self-service, which in turn helps to cut down on support costs. The initial setup was very easy and intuitive, with a short learning curve. Review collected by and hosted on G2.com.

Nothing as of now Review collected by and hosted on G2.com.

It's a young team and mostly very responsive. Support is pretty good. They will surprise you with how well they zero in to get to the root of the problem. I've lost count of the number of times customers want to know what is the underlying platform that we are using for our support site. We have seen them grow. They treat their people well. Review collected by and hosted on G2.com.

A lot more usability testing needs to be done. As they add more features, some things become difficult to find. We have had issues with analytics. Doesn't report what matters. Lots of noise. I've given a lot of feedback on what could actually be game changing. But not sure how long it will take. Their search isn't great. Constantly receiving poor feedback from internal and external stakeholders. The AI search works but is not really economical. Not enough ROI to justify. They also find innovative ways to charge you. One example is that they charge you for reuse of content. We are allowed 200 snippets, but anything more than that, they will charge. So you get punished for reuse :) Their versioning needs work. Authors have to explicitly fork an article to be sure that it will be versioned. If the author forgets, it will simply merge the changes and no one can figure out who did what. Of course, we have solved it to an extent using Whatfix. Analytics is still very basic. I'd want attribution of work back to the author. Right now, everyone who touches an article is responsible for it. If an article receives a dislike, I'd like to consolidate the dislikes and attribute it to an author. Similarly other metrics. They didn't have a site map for mixed projects so there was impact on Google search. They have recently introduced it. Review collected by and hosted on G2.com.

I love the ease with which it helps me organize my information architecture. Review collected by and hosted on G2.com.

I wish the interface were more user-friendly. Review collected by and hosted on G2.com.

The interface is clean and easy. Collaboration is smooth since multiple people can work effortlessly. The content, images or videos looks clear, crisp and rich.I find no unnecessary options present. Also, the search feature us fast and finds answers quickly. Review collected by and hosted on G2.com.

firstly the prices are higher. some of the important features are hidden behind the prices. Interface gets crowded while managing large docs. Importing large content takes time and feels slow. Review collected by and hosted on G2.com.

I like that the product is

1. Easy to use - I come with background of different tool for writing documents, comparatively, this is the easiest to use, like literally no help.

2. Easy to contact help - For any reason required to get help from the support team, this is the best. The team responds promptly, efficiently involves with the help to resolve, also very patient with queries.

3. Great features - Most features are covered already and easy to understand. Review collected by and hosted on G2.com.

I dislike that

1. For query resolution, like a new feature or function, takes too much time and we have to wait for mails to get the answer. Review collected by and hosted on G2.com.

The ease of use for content creation and publishing, Eddy AI search feature Review collected by and hosted on G2.com.

The API documentation can be improved in document360. Review collected by and hosted on G2.com.

Doc360 makes it easy to edit, manage and update documentation! It is very competent and have many features that compete with tools such as Confluence. Review collected by and hosted on G2.com.

API Documentation management could face some real upgrades. I left a couple of feature suggestions related to that, especially related to swagger file processes. Review collected by and hosted on G2.com.

It is easy to use, and the valuable features provided when creating documents are impressive. Additionally, there are many customization options available for building the knowledge base. Review collected by and hosted on G2.com.

At one point, the SVG icons we were using in our documentation broke. Fortunately, the Doc360 support team came to our rescue and helped us resolve the issue. While there might have been one aspect we didn't like about Doc360, the support team's assistance made it clear that they were there for us. Review collected by and hosted on G2.com.