What I like best about Document360 is its clean, intuitive interface and how easy it is to structure and manage large volumes of content. The category-based hierarchy, markdown support, versioning, and real-time collaboration tools make it easy to keep documentation organized and up to date. The built-in analytics and feedback features also help track how content is performing and where improvements are needed. Review collected by and hosted on G2.com.

One area where Document360 could improve is in its customization and design flexibility. While the platform is excellent for organizing content, it can be a bit limiting when trying to fully align the knowledge base with complex branding or UI requirements. Additionally, some advanced features may require more detailed documentation or onboarding support for new users. Review collected by and hosted on G2.com.

I love the fact that Document360 is mostly a no-code platform. Review collected by and hosted on G2.com.

I've not had any downsides on Document360 yet. Review collected by and hosted on G2.com.

This tool is user-friendly and straightforward when it comes to organizing topics and sub-topics. I appreciate being able to customize the branding so it matches our app’s color scheme. It integrates smoothly with other apps like ChameleonIO and offers AI APIs that can be used for help widgets within your app. We've never encountered any issues with support or experienced any downtime. Adding it to our app was also a simple process. Review collected by and hosted on G2.com.

Occasionally, the formatting can become a little disorganized, making it difficult at times to achieve the precise text formatting you want. Review collected by and hosted on G2.com.

I really appreciate the ease of publishing and editing with Document360. As a software as a service company that frequently updates technology and procedures, it's crucial for us to maintain up-to-date training materials for our external clients. Document360's user-friendly editing capabilities and the organization of help center pages make it significantly simpler to update communications in a timely manner. This ability to swiftly adapt and organize content is invaluable in maintaining efficiency and ensuring that all clients have access to the most current information. Review collected by and hosted on G2.com.

I would like Document360 to be simpler for uploading and editing images. Review collected by and hosted on G2.com.

I love how Document360 has become an all-in-one platform for our documentation needs. Since incorporating it into our processes about a year ago, it has proven to be exactly what our company, Blue Meteor, needed for efficient documentation management, versioning, and category management. The AI assistant feature is impressive, enhancing our search capabilities and assisting with editing, adding immense value to our workflow. The setup was seamless and straightforward, facilitated by having a dedicated point of contact from the Document360 team, which made the experience hassle-free. Document360 effectively transforms our traditional document management practices, offering a robust solution for our API and product documentation while providing excellent category management options. I appreciate the ability to make documentation privately enabled or publicly accessible, giving us flexibility and control. One of the standout features for me is the robust security that Document360 offers. Additionally, it's incredibly accessible in terms of layout and structure, which is beneficial for both our team and our customers. The tool's flexibility, simplicity, and the ease of accessing, managing, and editing documentation are key reasons I would consider purchasing it again. Overall, I am very satisfied with the positive impact it has had on our documentation processes. Review collected by and hosted on G2.com.

I have raised multiple issues with the Document360 support team. One of the main concerns is with the API documentation, which I find quite rigid and not as flexible as our previous documentation workspaces. Specifically, when attempting to create tables within the API documentation, there are significant limitations in editing the tables and the body content itself. This has been a noticeable limitation for us. Additionally, when importing documentation, there are numerous changes we need to make, particularly concerning indentation and font. Even if we attempt to rectify these issues manually, the formatting does not adjust to the correct font we select from the Document360 editor. These issues have been highlighted to the product documentation team, but they remain a source of frustration. Review collected by and hosted on G2.com.

I'd say the best thing about D360 would be the sheer amount of customizations to everything, which is something we were really looking for in a platform. It was extremely easy to use, and it was very, for lack of a better word, "flowy", simply put, integration AND implementation were a breeze for all of our dev and frontline teams! Review collected by and hosted on G2.com.

While the amount of customization is a huge plus, it can also be a tad bit overwhelming if you don't have the right team for it, or clear picture in mind of what your business needs are in relation to what the software can reasonably provide. Review collected by and hosted on G2.com.

I find the interface of Document360 simple and easy to use. The support team is very helpful with queries and providing help. I also appreciate that setting it up was very easy. Review collected by and hosted on G2.com.

NA Review collected by and hosted on G2.com.

I like that as a technical writer I don't have to worry about documentation piling up on my desk. The AI-powered knowledge base is the best Review collected by and hosted on G2.com.

So far, nothing. The only challenge would be that some users would have to understand prompt engineering basics to generate content Review collected by and hosted on G2.com.

The user experience when creating content. Review collected by and hosted on G2.com.

I would appreciate better ways to work with readers groups. Review collected by and hosted on G2.com.

The platform is pretty powerful at streamlining content operations without being too complex. We were looking for a platform that would allow content reuse, integrate with multiple SAAS systems, and do that with an easy-to-use user interface.

For us, it was also important that you didn't have to be a technical writing wizard to understand content reuse, metadata, and dependencies.

The migration process from our existing content was smooth, and the Document360 team supported us along the way and made any changes to the styling that we wanted.

The Document360 platform is developing and changing quite fast, and the team is very active in addressing pain points and customer feedback to improve the functionalities. Review collected by and hosted on G2.com.

The Document360 team promptly addressed all issues and answered any questions we had. Sometimes, they're a bit slow to respond, but none of my questions have gone unanswered. Review collected by and hosted on G2.com.