The easiness to add and edit any guidance and videos Review collected by and hosted on G2.com.

No dislikes more just learning how to track information being asked to properly create SOP's on it Review collected by and hosted on G2.com.

It offers a wide range of useful features, is highly scalable, and allows for clean and well-structured documentation. It loads quickly and is easy to use for both internal and external users. Templates, workflows, AI search, and analytics are my favorite features. Review collected by and hosted on G2.com.

The snippet feature is not very user-friendly. There is no search function for snippets, and you cannot directly navigate from the editor to a snippet to edit it. Review collected by and hosted on G2.com.

As a technical writer, I found Document360 incredibly easy to use right from the start. The user interface and well-organized dashboard made onboarding smooth, even without prior training, which speaks volumes about its ease of implementation. The rich markdown editor, version control, and category manager make structuring complex documentation effortless, also the reusable templates help in maintaining the consistency throughout the project.

One of the standout features for me is the AI-powered Eddy search, which significantly improves content discovery for users. I also appreciated how frequently we use the integrated review workflow, especially the ability to set article status (Draft, Review, Published), which is vital for team collaboration.

The customer support has been very responsive, and their documentation and live chat helped quickly resolve minor setup issues. Also, it is very prominent in maintaining the integration with other applications. Review collected by and hosted on G2.com.

While Document360 is packed with useful features, I noticed that the load time increases slightly when handling very large projects with hundreds of articles. The performance could be optimized further for enterprise-scale documentation. Also, when I'm working with hyperlinks, I'm facing a lot of delays, which is impacting my productivity to a low level.

Another point is the pricing, which can feel a bit steep for small teams or startups, especially if you're aiming to unlock advanced features like AI suggestions, private documentation, or custom branding. You can provide some unlock features in a free version and add as per subscription.

Lastly, while the editor is great, there's limited real-time collaboration (like Google Docs), which can be a drawback for teams that need simultaneous editing. Also, please add an insert table option, so that i can add more than 10 rows at a time. Review collected by and hosted on G2.com.

We have a requirement to create user manual documentation for online customer support, and Document360 was suiting as the right product for us Review collected by and hosted on G2.com.

Integration with third party bridging softwares, is now better with wide range of integration. The long waiting MCP is live now. Review collected by and hosted on G2.com.

It's ability to offer an AI layer over the top of mirrored markdown. Review collected by and hosted on G2.com.

It would be good to have some native ADO integration to mirror repos. Review collected by and hosted on G2.com.

I love that I control everything. I can change the look of the website, embedded documents, and all graphics without the need to involve dev. Review collected by and hosted on G2.com.

I wish there was the ability to add popups to remind users to login to view articles behind login permissions. Review collected by and hosted on G2.com.

I like this software because it offers several unique features for authors that set it apart from other documentation platforms. For example, it prevents simultaneous editing conflicts by restricting edits when another user is already working on the same content. This small but impactful feature helps preserve content authenticity and prevent accidental deletions.

The platform also provides insightful analytics such as most-read articles, user likes and dislikes, and search behavior. Being senior members, these statistics make it much easier for us to evaluate content performance, identify knowledge gaps, and improve documentation quality.

In addition, the version control, access permissions, and collaborative workflows with a clean authoring interface and integration options with third-party tools make it more friendly to use. I can use it and recommend it as it is easy to implement.

Overall, Document360 not only simplifies documentation management but also strengthens collaboration, ensures reliability, and provides actionable insights that help organizations continuously improve their knowledge base. Review collected by and hosted on G2.com.

The glitches are rare, and even when they do occur, the support team is proactive in gathering feedback and resolving issues much faster than expected. Problems never linger in the software for long, which is exactly what we value; timely fixes and a reliable experience. Review collected by and hosted on G2.com.

I love how versatile and full of customization Document360 is, allowing us to shape it exactly the way we need to make it look as native as possible with our platform. I appreciate the ability to hold different spaces and authenticate our platform users without requiring new sign-ups into Document360. The ease with which we can embed it as an iframe into our platform and have it accessible as a website is remarkable. The initial setup was very easy, and every difficulty we encountered was efficiently resolved by one of their support agents, who were both fast and efficient. Overall, the way Document360 was able to make our engineering team’s time free for other tasks than developing a content and documentation system is a significant benefit, as it saves us time. Review collected by and hosted on G2.com.

I find it challenging to control actions on the embedded portal naturally in Document360. The inability to easily enable a back button, hide the home button, or disable workspace switching for certain users is frustrating. Currently, most of these adjustments have to be made using CSS tricks, which is not as straightforward as it could be. Review collected by and hosted on G2.com.

It’s easy to create articles, whether starting from scratch or importing a Word document. I also find it helpful to structure pages on the knowledge base site using categories, which makes organizing content much simpler. Review collected by and hosted on G2.com.

It’s disappointing that MFA isn’t included as a basic feature. SSO is available as an option, but it’s locked behind a paywall. Review collected by and hosted on G2.com.

The templates. They gave me a really good start for my first documentation experience. Review collected by and hosted on G2.com.

It's best suited for enterprises and does not fit into my personal projects.

However, I enjoyed the exclusive free trial. Review collected by and hosted on G2.com.