I've been using Document360 for several years, and one of the most impressive aspects of the platform is how much it has evolved over time. What started as a solid documentation platform has grown into a comprehensive solution that caters to both small teams looking to publish their first documentation quickly and large enterprise documentation teams that need structured review workflows, governance, and content standards.

What stands out most in the latest versions is the AI-first approach. Eddy AI has become one of my favorite features. It helps generate strong first drafts, making it easier to overcome the blank-page problem and significantly reducing the need to switch between multiple AI tools during the documentation process. As a technical writer, this has helped me save considerable time while maintaining content quality.

Another feature I've found particularly valuable is the AI-powered search experience for end users. The AI understands and searches across published documentation content to surface the most relevant answers and articles. This helps customers find the right information faster, often on their first search attempt. The ability to summarize articles and highlight key information further improves the overall self-service experience.

Beyond the product itself, Document360's support team deserves special recognition. Throughout my experience, the team has been responsive, approachable, and genuinely interested in solving customer problems. They consistently go the extra mile and, in some cases, have even provided customized solutions to address specific requirements.

Overall, Document360 combines powerful documentation capabilities, thoughtful AI features, and exceptional customer support, making it a strong choice for organizations looking to build and scale their documentation ecosystem. Review collected by and hosted on G2.com.

While the API documentation experience in Document360 is clean, intuitive, and easy to navigate, it feels somewhat dated compared to some newer documentation platforms that have adopted more modern, developer-centric API documentation interfaces. Competitors are increasingly focusing on immersive API experiences with richer interactivity, improved visual design, and tighter integration between documentation, testing, and developer workflows.

I would also love to see native support for connecting documentation to Model Context Protocol (MCP) servers. As AI-assisted development becomes more common, MCP integrations could enable developers and power users to interact with documentation more intelligently and make Document360 even more compelling as a modern developer documentation platform. Review collected by and hosted on G2.com.

What I like best about Document360 is its modern and innovative platform, which makes knowledge management much more efficient and convenient. The AI-powered search feature greatly improves the user experience by making information easier and faster to find. In addition, their after-sales support team has been responsive, helpful, and proactive whenever assistance is needed. Review collected by and hosted on G2.com.

One challenge we’ve experienced with Document360 has been the reliability of the analytics and usage reporting, which has made it difficult at times to gain fully accurate insights into platform utilization. While the issue has taken time to resolve, the support team has remained responsive and transparent in providing updates and assistance throughout the process. Review collected by and hosted on G2.com.

I like the AI-powered search capability. Instead of knowing the exact keyword or document title, users can ask questions in natural language and quickly find relevant information from the knowledge base. Review collected by and hosted on G2.com.

The quality of AI search depends heavily on the quality of the underlying documentation. if the source content is incomplete or lacks enough context, the answers may not always be as accurate or confident as excepted. Review collected by and hosted on G2.com.

The AI search feature is one of the most useful parts of Document360 for our team. People can just ask questions in their natural language and find what they are looking for much faster as compared to keyword-based search. Review collected by and hosted on G2.com.

For someone who is new to any knowledge base platform, a bunch of features can be overwhelming at first. Review collected by and hosted on G2.com.

Document360 has been a reliable tool for our technical writing workflow. I like that you can manage.

The knowledge base structure is well thought out: categories and subcategories are easy to set up and reorganize, and the navigation feels intuitive for both writers and end readers. Versioning is a genuine strong point — being able to maintain multiple versions of documentation for different product releases without chaos is something not every platform handles well, and Document360 does it cleanly.

If I had to flag anything, the publishing workflow could use a bit more flexibility in terms of review/approval steps, but it's manageable. Overall, for a Technical Writer looking for a purpose-built knowledge base tool rather than a cobbled-together wiki, Document360 is a solid choice. Review collected by and hosted on G2.com.

The AI Glossary Generator solved a problem we didn't realize was affecting the overall quality of our documentation. Technical terms often ended up being explained differently depending on who wrote the article, which created small inconsistencies throughout the knowledge base.

With the glossary generated automatically, every important term now has a single reference point. That has made it easier for writers to stay consistent and for readers to understand product-specific terminology without jumping between articles or making assumptions.

I also found it useful when onboarding new team members. Instead of asking where a term is defined or how it should be described, they can refer to the glossary and follow the same terminology from day one. It's a simple capability, but it has noticeably improved the clarity and consistency of our documentation. Review collected by and hosted on G2.com.

Some areas of the interface can feel overwhelming during the first few days because there are so many capabilities available. After using the platform regularly, it becomes much more intuitive. Review collected by and hosted on G2.com.

I find Document360 invaluable for our complete documentation of software products. I like the user interface because it's very easy to use, and no in-depth training is needed. Even newcomers can learn quickly. The customer support is excellent, which I really appreciate. I also enjoy the easy publishing of documents—it's just one click to publish our content. The initial setup was very smooth and easy, and their team helped a lot with the complete setup. Review collected by and hosted on G2.com.

Copying multiple sections in one go and long documents lag should be improved. Review collected by and hosted on G2.com.

I like that the support team is quick to respond and very helpful, especially as they assisted us in migrating from our old documentation system and findin ghte right features to suit our use-case. The formatting tools are nice and help us ensure that our documents maintain a professional and high standard appearance. I also appreciate the privacy settings on document pages, which are important as they allow us to have both private and public documents. Document360 offers better versioning of documentation compared to our previous system, which had no versioning and was risky if documents were accidentally deleted. I also find that Document360 looks better than our previous solution. Review collected by and hosted on G2.com.

Sorting & ordering pages is clunky. The learning curve is high for new editors on our team - meaning that they don't edit or contribute to our documentation. Understanding the different types of pages/folders available is not straightforward. Limitation of the number of docs in a single folder was problematic. Review collected by and hosted on G2.com.

I wasn't sure how often we'd use the Text to Audio feature at first, but it has turned out to be more useful than I expected. There are plenty of situations where listening to an article is simply more convenient than reading it, especially when traveling between meetings or working on other tasks.

The audio is clear enough to follow along with technical content, so users have another way to consume documentation without changing the content itself. It's also helpful for longert artcles that would otherwise require sitting down and reading everything from start to finish.

For us, it has increased the value of the documentation we've already created by giving people the flexibility to choose how they consume information. It's a simple feature. but one that has noticeably improved the overall documentation experience. Review collected by and hosted on G2.com.

With so many capabilities available, it's easy to miss features that could be useful. Better feature discovery within the product would help users get value even faster Review collected by and hosted on G2.com.

I like how Document360 helps centralize all SOPs and work instructions in a single, structured, and searchable knowledge base, solving the challenge of managing version control and keeping documentation consistent and up to date as processes evolve. What I like most about Document360 is how easy it is to create, organize, and maintain structured SOPs and other documents in one place. It's very user-friendly. It also works well for collaboration and governance around documentation. Features like role-based access, workflow approvals, and version history make it easier to control changes without slowing teams down. We switched from SharePoint to Document360 for better centralization of documents and easier collaboration. Review collected by and hosted on G2.com.

Some aspects around content management could improve. As documentation libraries grow, maintaining categories, links, and reused content can require more manual effort, especially when restructuring information. Better visibility into where reused or linked content appears across the knowledge base would also help teams understand downstream impacts before making changes. Review collected by and hosted on G2.com.