--- title: Document360 Reviews meta\_title: 'Document360 Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 541 reviews by the users' company size, role or industry to find out how Document360 works for a business like yours. aggregate\_rating: rating\_value: 4.7 review\_count: 541 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Knowledge Management url: https://www.g2.com/categories/knowledge-management --- ### Document360 Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users appreciate the **ease of use** of Document360, highlighting its user-friendly interface and efficient setup process. [(46 mentions)](https://www.g2.com/products/document360/reviews?filters%5Bsentiment_snippet%5D=1386841&qs=pros-and-cons#reviews) Users value the **versatile customization** and powerful features of Document360, enhancing their documentation systems seamlessly. [(31 mentions)](https://www.g2.com/products/document360/reviews?filters%5Bsentiment_snippet%5D=1386772&qs=pros-and-cons#reviews) Users value the **efficient customer support** from Document360, praising their fast resolution of issues and knowledgeable agents. [(29 mentions)](https://www.g2.com/products/document360/reviews?filters%5Bsentiment_snippet%5D=1386785&qs=pros-and-cons#reviews) Users highlight the **versatility and customization** of Document360, enabling seamless integration and enhanced documentation efficiency. [(27 mentions)](https://www.g2.com/products/document360/reviews?filters%5Bsentiment_snippet%5D=1387636&qs=pros-and-cons#reviews) Users value the **versatile and customizable user interface** of Document360, enhancing the overall user experience significantly. [(27 mentions)](https://www.g2.com/products/document360/reviews?filters%5Bsentiment_snippet%5D=1386739&qs=pros-and-cons#reviews) Users desire improvements to **missing features** such as enhanced visual editing and better handling of long documents. [(11 mentions)](https://www.g2.com/products/document360/reviews?filters%5Bsentiment_snippet%5D=1387426&qs=pros-and-cons#reviews) Users find **editing difficulties** in Document360, noting issues with lag and formatting inconsistencies when working with documents. [(10 mentions)](https://www.g2.com/products/document360/reviews?filters%5Bsentiment_snippet%5D=1387003&qs=pros-and-cons#reviews) Users experience **editing limitations** with Document360, citing issues like lag and clunky tools when managing content. [(9 mentions)](https://www.g2.com/products/document360/reviews?filters%5Bsentiment_snippet%5D=1387490&qs=pros-and-cons#reviews) Users criticize Document360 for its **high costs** , noting that essential features are often locked behind expensive tiers. [(9 mentions)](https://www.g2.com/products/document360/reviews?filters%5Bsentiment_snippet%5D=1387321&qs=pros-and-cons#reviews) Users note that **limited customization** options make it challenging for non-developers to tailor their experience effectively. [(9 mentions)](https://www.g2.com/products/document360/reviews?filters%5Bsentiment_snippet%5D=1387312&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of Document360 ##### 1. Ease of Use Users appreciate the **ease of use** of Document360, highlighting its user-friendly interface and efficient setup process. [ See 46 mentions ](https://www.g2.com/products/document360/reviews?filters%5Bsentiment_snippet%5D=1386841&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 5.0/5 "New to Doc360 in the onboarding process" What do you like about Document360? The ease of use, the features like AI, the ease of onboarding. The features that I did not realize I needed until it is shown. I am often experienci ![Sunil P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sunil P.") SP Sunil P. Mid-Market (51-1000 emp.) 4.5/5 "Effortless Documentation with Stellar Support" What do you like about Document360? I find Document360 invaluable for our complete documentation of software products. I like the user interface because it's very easy to use, and no in- ##### 2. Features Users value the **versatile customization** and powerful features of Document360, enhancing their documentation systems seamlessly. [ See 31 mentions ](https://www.g2.com/products/document360/reviews?filters%5Bsentiment_snippet%5D=1386772&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 5.0/5 "New to Doc360 in the onboarding process" What do you like about Document360? The ease of use, the features like AI, the ease of onboarding. The features that I did not realize I needed until it is shown. I am often experienci ![Rajiv J.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Rajiv J.") RJ Rajiv J. 5.0/5 "Intuitive and Feature-Rich Documentation Platform" What do you like about Document360? I appreciate Document360's feature-rich platform, clean interface, and intuitive authoring and navigation. The AI features and versioning capabilities ##### 3. Customer Support Users value the **efficient customer support** from Document360, praising their fast resolution of issues and knowledgeable agents. [ See 29 mentions ](https://www.g2.com/products/document360/reviews?filters%5Bsentiment_snippet%5D=1386785&qs=pros-and-cons#reviews) See Related User Reviews ![Sunil P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sunil P.") SP Sunil P. Mid-Market (51-1000 emp.) 4.5/5 "Effortless Documentation with Stellar Support" What do you like about Document360? I find Document360 invaluable for our complete documentation of software products. I like the user interface because it's very easy to use, and no in- ![Duygu K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Duygu K.") DK Duygu K. Small-Business (50 or fewer emp.) 5.0/5 "User-Friendly Kind & Helpful Customer Support Team" What do you like about Document360? Problem solver customer support team, weekly information letters are very helpful. From product perspective, The platform is very user-friendly even f ##### 4. Helpful Users highlight the **versatility and customization** of Document360, enabling seamless integration and enhanced documentation efficiency. [ See 27 mentions ](https://www.g2.com/products/document360/reviews?filters%5Bsentiment_snippet%5D=1387636&qs=pros-and-cons#reviews) See Related User Reviews ![Rajiv J.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Rajiv J.") RJ Rajiv J. 5.0/5 "Intuitive and Feature-Rich Documentation Platform" What do you like about Document360? I appreciate Document360's feature-rich platform, clean interface, and intuitive authoring and navigation. The AI features and versioning capabilities ![Sabitha A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sabitha A.") SA Sabitha A. Small-Business (50 or fewer emp.) 5.0/5 "AI Assistant Revolutionize Knowledge Management" What do you like about Document360? The intuitive UI and powerful search are game changers. It's easy to structure our knowledge base with versioning, category manager, and custom roles. ##### 5. User Interface Users value the **versatile and customizable user interface** of Document360, enhancing the overall user experience significantly. [ See 27 mentions ](https://www.g2.com/products/document360/reviews?filters%5Bsentiment_snippet%5D=1386739&qs=pros-and-cons#reviews) See Related User Reviews ![Rajiv J.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Rajiv J.") RJ Rajiv J. 5.0/5 "Intuitive and Feature-Rich Documentation Platform" What do you like about Document360? I appreciate Document360's feature-rich platform, clean interface, and intuitive authoring and navigation. The AI features and versioning capabilities MS MOHAMED S. Enterprise (\> 1000 emp.) 5.0/5 "User-Friendly Interface and Powerful Documentation Management" What do you like about Document360? The user-friendly interface and robust article editor are excellent. It makes creating, organizing, and updating documentation significantly faster th ### 5 Cons or Disadvantages of Document360 ##### 1. Missing Features Users desire improvements to **missing features** such as enhanced visual editing and better handling of long documents. [ See 11 mentions ](https://www.g2.com/products/document360/reviews?filters%5Bsentiment_snippet%5D=1387426&qs=pros-and-cons#reviews) See Related User Reviews ![Sunil P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sunil P.") SP Sunil P. Mid-Market (51-1000 emp.) 4.5/5 "Effortless Documentation with Stellar Support" What do you dislike about Document360? Copying multiple sections in one go and long documents lag should be improved. ![Duygu K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Duygu K.") DK Duygu K. Small-Business (50 or fewer emp.) 5.0/5 "User-Friendly Kind & Helpful Customer Support Team" What do you dislike about Document360? Visiual editor could be better to adding some shapes, arrows etc ##### 2. Editing Difficulties Users find **editing difficulties** in Document360, noting issues with lag and formatting inconsistencies when working with documents. [ See 10 mentions ](https://www.g2.com/products/document360/reviews?filters%5Bsentiment_snippet%5D=1387003&qs=pros-and-cons#reviews) See Related User Reviews ![Sunil P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sunil P.") SP Sunil P. Mid-Market (51-1000 emp.) 4.5/5 "Effortless Documentation with Stellar Support" What do you dislike about Document360? Copying multiple sections in one go and long documents lag should be improved. ![Duygu K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Duygu K.") DK Duygu K. Small-Business (50 or fewer emp.) 5.0/5 "User-Friendly Kind & Helpful Customer Support Team" What do you dislike about Document360? Visiual editor could be better to adding some shapes, arrows etc ##### 3. Editing Limitations Users experience **editing limitations** with Document360, citing issues like lag and clunky tools when managing content. [ See 9 mentions ](https://www.g2.com/products/document360/reviews?filters%5Bsentiment_snippet%5D=1387490&qs=pros-and-cons#reviews) See Related User Reviews ![Sunil P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sunil P.") SP Sunil P. Mid-Market (51-1000 emp.) 4.5/5 "Effortless Documentation with Stellar Support" What do you dislike about Document360? Copying multiple sections in one go and long documents lag should be improved. ![Duygu K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Duygu K.") DK Duygu K. Small-Business (50 or fewer emp.) 5.0/5 "User-Friendly Kind & Helpful Customer Support Team" What do you dislike about Document360? Visiual editor could be better to adding some shapes, arrows etc ##### 4. Expensive Users criticize Document360 for its **high costs** , noting that essential features are often locked behind expensive tiers. [ See 9 mentions ](https://www.g2.com/products/document360/reviews?filters%5Bsentiment_snippet%5D=1387321&qs=pros-and-cons#reviews) See Related User Reviews ![Sunil P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sunil P.") SP Sunil P. Mid-Market (51-1000 emp.) 4.5/5 "Effortless Documentation with Stellar Support" What do you dislike about Document360? Copying multiple sections in one go and long documents lag should be improved. ![Srivathsav M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Srivathsav M.") SM Srivathsav M. Small-Business (50 or fewer emp.) 3.5/5 "Document360 - The smart way to build knowledge bases" What do you dislike about Document360? firstly the prices are higher. some of the important features are hidden behind the prices. Interface gets crowded while managing large docs. Importin ##### 5. Limited Customization Users note that **limited customization** options make it challenging for non-developers to tailor their experience effectively. [ See 9 mentions ](https://www.g2.com/products/document360/reviews?filters%5Bsentiment_snippet%5D=1387312&qs=pros-and-cons#reviews) See Related User Reviews MS MOHAMED S. Enterprise (\> 1000 emp.) 5.0/5 "User-Friendly Interface and Powerful Documentation Management" What do you dislike about Document360? While the core features are great, the search functionality could be improved to be more intelligent and forgiving of typos or natural language querie ![Michael M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Michael M.") MM Michael M. 4.0/5 "Effortless Editing and Publishing, Needs Image Handling Improvement" What do you dislike about Document360? I would like Document360 to be simpler for uploading and editing images. ![Ghanisht k.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ghanisht k.") GK Ghanisht k. Players relations Operations Manager Gambling & Casinos Small-Business (50 or fewer emp.) 9/12/2025 "Customer Self service Amazing software" 5/5 What do you like best about Document360? The Customer centric self service software with AI integration to help the advisor for better knowledge base and understanding Review collected by and hosted on G2.com. What do you dislike about Document360? Integration with Internal tool lacks sometime Review collected by and hosted on G2.com. What problems is Document360 solving and how is that benefiting you? The knowledge base integrates with process SOP helps to solve the real time challenges of the agent and the AI integration of self tool with quick real time chat help agent to solve real time scenarios Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Verified User in Computer & Network Security](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer & Network Security") TC Verified User in Computer & Network Security Mid-Market (51-1000 emp.) 12/2/2025 "User-Friendly Software with Outstanding Support and Features" 4.5/5 What do you like best about Document360? The software is extremely user-friendly and offers a wide range of useful features. Additionally, the customer support is both quick and efficient. Review collected by and hosted on G2.com. What do you dislike about Document360? At times, the bulleting feature can be problematic. Review collected by and hosted on G2.com. What problems is Document360 solving and how is that benefiting you? They responded to the help requests I submitted by finding solutions and kept me informed about their progress throughout the process. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite ![Verified User in Pharmaceuticals](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Pharmaceuticals") AP Verified User in Pharmaceuticals Enterprise (\> 1000 emp.) 5/8/2025 "Document 360 is an easy-to-use knowledge base platform that is constantly evolving in helpful ways." 4/5 What do you like best about Document360? The migration support has been exceptional so far. There are regular updates with new features that make a significant difference. Whenever I have issues, the support I receive via chat is always timely and helpful. The feedback from our users has been universally positive. Review collected by and hosted on G2.com. What do you dislike about Document360? There are some more niche features that we would like to see for situations where two workspaces in one project have different requirements. Review collected by and hosted on G2.com. What problems is Document360 solving and how is that benefiting you? Using Doc360 to create and maintain our knowledge base is much better and faster than our legacy system. The support from the Doc360 team has made it easier to develop a look and feel for our knowledge base, rather than just doing it on our own. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite RN Ricardo N. IT specialist Small-Business (50 or fewer emp.) 11/4/2025 "I've been creating articles for our team and partners in a simple way." 4/5 What do you like best about Document360? It is easy to manage and to publish articles. Review collected by and hosted on G2.com. What do you dislike about Document360? So far, I don't have any negative points. Review collected by and hosted on G2.com. What problems is Document360 solving and how is that benefiting you? Centralizing docs, managing access roles. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite ![Atul B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Atul B.") AB Atul B. Senior Documentation Writer Telecommunications Enterprise (\> 1000 emp.) 1/25/2025 "AI with Knowledge Base" 5/5 What do you like best about Document360? The knowledge base platform which is integrated with edsy ai assistant. Advacnced editor for creating the awesome articles. Can be integrated easily with ms team for notifications. Also it's easier to customize the notifications and channel. Review collected by and hosted on G2.com. What do you dislike about Document360? We can not add callout icon directly through editor like confluence having it. Also knowledge base user should have able to enable alert for required article. So they will get to know articles are published. Review collected by and hosted on G2.com. What problems is Document360 solving and how is that benefiting you? Doc360 having top level analytics feature , which makes easier to analyze the report. End users are able to provide feedback through tickets, once they provided feedback with email feedback ticket is generating. Now no need to use jira Or helix to create ticket for it. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Karen W.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Karen W.") KW Karen W. CX and content development across IAGL Enterprise (\> 1000 emp.) 5/6/2025 "Simple and very effective" 4.5/5 What do you like best about Document360? Great support team plus online help means it's fast and easy to overcome any bumps in the road. Easy to build and edit. Technology team love it too. Review collected by and hosted on G2.com. What do you dislike about Document360? Could be more intuitive, search option could be improved. Review collected by and hosted on G2.com. What problems is Document360 solving and how is that benefiting you? Base to develop and maintain all help content across chat, WA and telephony. Everything in one place. Easy to access for readers. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Computer Networking](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer Networking") TC Verified User in Computer Networking Mid-Market (51-1000 emp.) 6/19/2025 "Technical Writer" 4.5/5 What do you like best about Document360? Ease of Use, Number of features, Integrated environment, Ease of Implementation Review collected by and hosted on G2.com. What do you dislike about Document360? Version control of documents, Loading time for large documents Review collected by and hosted on G2.com. What problems is Document360 solving and how is that benefiting you? Document360 interface helps users to navigate and document articles with ease and involves less support from peers. Its automated features help writers to perform their tasks instantly. Review collected by and hosted on G2.com. Show More 8/8/2025 Current UserValidated ReviewerIncentivizedSource: Seller invite ![Brock W.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Brock W.") BW Brock W. Learning Consultant Enterprise (\> 1000 emp.) 5/8/2025 "Doc360: The living resource for everything documentation" 4/5 What do you like best about Document360? I love how easy it is to find and create new docs. Users are able to access information right when they need it. Customer support has always helped when we've needed. Fantastic! Review collected by and hosted on G2.com. What do you dislike about Document360? Can take a bit to understand the flow and how things work. Review collected by and hosted on G2.com. What problems is Document360 solving and how is that benefiting you? Having information ready exactly when we need it. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Jordan C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jordan C.") JC Jordan C. Education Coordinator Mid-Market (51-1000 emp.) 11/13/2024 "Intuitive Documentation, Amazing Support" 4.5/5 What do you like best about Document360? Document360 offers incredible product support. Whenever I have a question, or an issue arises, I can chat right away with a support team member. This has been a huge help in our documentation journey. Review collected by and hosted on G2.com. What do you dislike about Document360? The article editor can be difficult to use at times; glitches can happen that will slow down work productivity, especially if I have to upload multiple articles back to back. Review collected by and hosted on G2.com. What problems is Document360 solving and how is that benefiting you? Document360 has enabled my company to provide documentation to all our customers, removing the volume of customer support needed and giving our team members time back. Our customers no longer have to contact us for individual documents; they can now find them on our site, advancing the customer experience. Document360 has been beneficial in streamlining communication and, with its ease of use, has enabled us to create more content than ever before. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Jack Y.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jack Y.") JY Jack Y. Application Support Engineer Information Technology and Services Enterprise (\> 1000 emp.) 5/8/2025 "Easy to use and edit" 5/5 What do you like best about Document360? I use Confluence and Doc360. I prefer Doc360 because it is Purpose-Built for Knowledge Bases. It has a Cleaner, More Focused UI and better version control. Review collected by and hosted on G2.com. What do you dislike about Document360? More Collaboration features are needed. More templates. Review collected by and hosted on G2.com. What problems is Document360 solving and how is that benefiting you? By keeping our knwledge base articles in an easy to reach place. Review collected by and hosted on G2.com. 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