I appreciated the hierarchical architecture for structuring documents. Review collected by and hosted on G2.com.

The system can have a steep learning curve for some features. Also, the lack of a defined HIPAA policy limits the use for healthcare users. Review collected by and hosted on G2.com.

Consistent update notifications, ease of use and sharing documentation internally in the product teams are the biggest game-changer for us. Review collected by and hosted on G2.com.

It has got all ends covered for the Knowledge teams. I guess the scope of improvement could be for the experience for Admins on the UX front while setting the integrations. Review collected by and hosted on G2.com.

What I liked most about Document360 was how clean and intuitive the knowledge base setup was. It let me organise content into categories, add search functionality, and make everything look professional without needing much technical knowledge. The editor is really straightforward, and I liked that I could manage different versions of documents, which is great when policies or processes change. Review collected by and hosted on G2.com.

The main drawback for me was the pricing. For smaller teams or solo projects, it can feel a little expensive compared to basic documentation tools. Also, while the editor is powerful, some of the customisation options for the design/layout felt a bit limited unless you dive into advanced settings. Review collected by and hosted on G2.com.

Problem solver customer support team, weekly information letters are very helpful. From product perspective, The platform is very user-friendly even for someone just started. Most changes are made easily. Documentation revisions are very fast, so it is very usefull. Review collected by and hosted on G2.com.

Visiual editor could be better to adding some shapes, arrows etc Review collected by and hosted on G2.com.

I really liked how easy it was to set up and start using Document360. The interface is clean, intuitive, and makes organizing our knowledge base feel effortless. Review collected by and hosted on G2.com.

If I had to pick something, I'd say the article layout could offer a bit more customization to better match our branding, but overall, it still works really well. Review collected by and hosted on G2.com.

Document360 has an appealing UI, it's easy to understand, and learn how to navigate and manage. Editing in Doc360 was always a smooth and pleasurable experience, with enough options to allow you to truly customize and streamline your self-service knowledgebase. It was easy to integrate with our team, and implementing it took little to no effort. Customer Support was always wonderful and quick to answer any questions.

I personally utilized Document360 daily, and found it to always be a powerful tool. Review collected by and hosted on G2.com.

Exporting Documentation out of Doc360 to be utilized in other software, cross-referenced, or edited elsewhere left a lot to be desired, especially utilizing the Bulk exporter which primarily spit out the files in HTML documents.

The editor at times when editing a large document tends to hiccup, but otherwise, I have no complaints. Review collected by and hosted on G2.com.

Is to have all KB in one portal and accessible from all the CC agents also the AI feature that is available in searching for articles or content available within the KB. Review collected by and hosted on G2.com.

Missing a lot of writing features also the layout of the document view needs some enhancement. Review collected by and hosted on G2.com.

I’m a big fan of how Document360 enables easy, comprehensive knowledge base building and maintenance. The nifty editor and search is powerful and on point when it comes to finding things quickly, and simplistically categorizing our team’s product docs. Review collected by and hosted on G2.com.

The only thing that annoys me is how little you can change in the homepage builder. If they added more no-code flexibility or the option to have custom icons of various sizes, it would be much easier to adapt our brand without getting into CSS. Review collected by and hosted on G2.com.

I use Document360 every day.

It's easy to use whether you are writing, updating, or publishing. After authoring in Adobe FrameMaker for 25 years I was a bit leery of trying something so different. I needn't have worried. Although Document360 doesn't yet have the breadth of features FM has, the learning curve for the tool is near zero and its simplicity is a serious time-saver. Review collected by and hosted on G2.com.

They are still adding features to catch up to other writing platforms but their service is excellent and they are extremely attentive and interested in new ideas. I can't wait to see what they do next! Review collected by and hosted on G2.com.

What I appreciate most about Document360 is its clean, intuitive interface and strong focus on structured content management. It allows technical teams to organize complex documentation hierarchically with ease, using categories, subcategories, and version control. The Markdown editor is powerful yet user-friendly, making content creation seamless even for non-technical contributors. Review collected by and hosted on G2.com.

Role-Based Access Granularity:

Permission settings are good but could offer more granular control—especially for enterprise environments where content visibility and editing rights need tighter management. Review collected by and hosted on G2.com.