What do you dislike about Docfav?
Where do I start?
- Syncing with Google Calendar fails most of the time: events get duplicated or don't get deleted.
- There's an option for automatic reminders, but they come at a price. Email reminders are free, but they always end up in the junk folder, and I've missed several appointments because of this. So I switched to manual WhatsApp reminders, which you have to send one by one. I forgot to send them half the time, and somehow they turned out to be more tedious than just texting patients myself. After losing even more appointments, tired and defeated, I opted for automatic WhatsApp reminders. They work wonderfully, BUT the message is full of Docfav branding, and it isn't free! So now, to avoid losing one or two appointments a quarter, I'm paying for Docfav's advertising. And you can't even edit the message it sends! I find this very poorly designed (or very cleverly designed, depending on your goals as a software company).
- There's no way to write a new entry in a patient's record while viewing their previous history. This is especially frustrating: you have to save and close what you're writing, open the previous entries, and then reopen the current one once you've checked a previous dose or detail. THIS, in my opinion, is Docfav's biggest design flaw. I'd switch providers if it weren't for the effort of migrating all my data to another program.
- Exporting a medical record is extremely difficult. In my country, the medical record belongs to the patient (and the right of access is even inherited if the patient dies). If a patient requests their full record, there's no way to export it as a document they can easily download. The only option is to copy and paste it manually, which is a very shoddy workaround, if you ask me.
- There are plenty of ways to view and analyze your income, yet I find it very hard to see my total gross income for a month (or any given period), before taxes, withholdings, etc., once invoices have been created and saved. Maybe this one is on me.
- The calendar is dark and full of errors. There's one pop-up too many when creating an appointment, which slows everything down, and the calendar is already very slow. If you need to create, say, 20 similar appointments in one day, you can spend about five minutes in total just waiting for them to appear, plus that extra pop-up every single time.
- Video calls have very poor image quality. That's simply unacceptable.
- Oh, and there's absolutely no way to format text while writing. There's a hint of formatting, but nothing useful.
Overall, I really regret not choosing Doctoralia. Review collected by and hosted on G2.com.
