--- title: Dex Reviews meta_title: 'Dex Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter reviews by the users' company size, role or industry to find out how Dex works for a business like yours. aggregate_rating: rating_value: 4.3 review_count: 2 scale: '5' date_modified: '2026-09-28' parent_category: name: Internal Communications url: https://www.g2.com/categories/internal-communications --- # Dex Reviews **Vendor:** Dex **Category:** [Enterprise Social Networking (ESN) Software](https://www.g2.com/categories/enterprise-social-networking-esn) **Average Rating:** 4.3/5.0 **Total Reviews:** 2 ## About Dex Dex is a CRM that reminds you to keep in touch with people you would otherwise forget. Bring together LinkedIn, email, calendar, and more to remember where you left off and build stronger relationships. ## Dex Pros & Cons Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews. **What users like:** - Users appreciate the **effective communication** features of Dex, fostering clear and engaging interactions with their networks. (2 reviews) - Users find Dex **easy to use** , facilitating effective communication and seamless networking with minimal effort. (2 reviews) - Users appreciate Dex's **comprehensive functionality** , enhancing team communication and allowing detailed updates with ease. (1 reviews) - Users appreciate the **ease of understanding** with Dex, enhancing team communication and simplifying detailed updates. (1 reviews) - Users love the **easy access** provided by Dex, effectively keeping them connected with their network effortlessly. (1 reviews) - Updates (1 reviews) **What users dislike:** - Users find the service **expensive** after unexpected account access issues force upgrades, leading to dissatisfaction and attrition. (1 reviews) - Users report **poor customer support** , experiencing abrupt account issues that result in frustration and loss of access. (1 reviews) - Users report **update issues** that lead to unexpected account locks and poor customer support experiences. (1 reviews) ## Dex Reviews ### 1. Great software - poor communication on pricing change **Rating:** 3.5/5.0 stars **Reviewed by:** pete M. | Top Dog, Small-Business (50 or fewer emp.) **Validated Reviewer:** Validated through a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** December 04, 2024 **What do you like best about Dex?** I've used Dex's free plan now for several years. Great software and so easy to use. And it achieves it goal and makes it easy to keep in touch with my network. The free plan was great. **What do you dislike about Dex?** This week I was locked out of my account and told I had to upgrade to the paid plan. Without any warning or notice from the company that they were shutting down the free plan. I emailed them for help and they've let me back in for a week. Long enough to export my data and go to their competitor. A terrible customer experience that flipped a long time advocate into a disgruntled ex-customer overnight. **What problems is Dex solving and how is that benefiting you?** Managing relationships with all my connections ### 2. Best personal CRM out there **Rating:** 5.0/5.0 stars **Reviewed by:** Kurt U. | Chief Marketing Officer, Small-Business (50 or fewer emp.) **Validated Reviewer:** Validated through LinkedIn **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** December 22, 2023 **What do you like best about Dex?** Integrates with LinkedIn and gmail. Also that it allows me to link the same contacta across multiple types of connections (e.g. phone contacts, linkedin, facebook, gmail contacts, etc.) **What do you dislike about Dex?** There are few parts of the UX that did not jump out as me as something I could do. As I've learned it though, it has what I want. **What problems is Dex solving and how is that benefiting you?** I use it as my personal CRM. Traditional CRMs are set up for sales pipelines and are not built for maintaining personal relationships, whether business relationships or purely friendships. Dex allows me to stay in touch with people intentionally, regardless of the social network, in-world relationship, or device. - [View Dex pricing details and edition comparison](https://www.g2.com/products/dex-dex/reviews?qs=pros-and-cons§ion=pricing&secure%5Bexpires_at%5D=2026-09-29+22%3A44%3A26+-0500&secure%5Bsession_id%5D=32578ee8-3abd-4cf7-bf6e-a1789d6c1836&secure%5Btoken%5D=149d280c27e9b8f499c499b5db9d9bd5d71424c5e347ece6a328eb5d0ad3bd97&format=llm_user) ## Dex Features **Additional Functionality** - Third-Party Integrations - To-Do List - @mentions - Single Sign On - File Management - Activity Dashboard - Drag & Drop - Alerts/Notifications - Prioritization - Access Controls/Permissions - Screen Sharing - Content Management - Brainstorming - AI Copilot - File Transfer - Calendar Management - Status Tracking - Real-Time Notifications - Version Control - Task Management - Activity Tracking - Real Time Editing - Communication Management - Chat/Messaging - Tagging - Generative AI - Assignment Management - Task Scheduling - Project Management - Collaboration Tools - Workflow Management - Secure Data Storage - File Sharing - Document Storage - Task Progress Tracking - Discussions/Forums - Commenting/Notes - Reporting & Statistics - Contact Management - Video Conferencing - Progress Tracking - Mobile Access - API - Document Management - Customizable Branding **Content & Community Features - Enterprise Social Networking (ESN)** - Gamification - Community Building - Knowledge Sharing - User Generated Content **Admin & Reporting Features - Enterprise Social Networking (ESN)** - Content Moderation - Polls & Surveys - Content Management - Analytics & Reporting - User Management - Contact Management - Newsletter Management - Email Management - Calendar Management - Workflow Management - Meeting Management **Agentic AI - Enterprise Social Networking (ESN)** - Multi-step Planning - Cross-system Integration - Natural Language Interaction - Proactive Assistance **Additional Functionality** - Search/Filter - Event Calendar - Employee Database - Activity Dashboard - Tagging - Customizable Templates - Discussions/Forums - Document Storage - Drag & Drop - API - Role-Based Permissions - Real-Time Updates - Data Import/Export - Reporting & Statistics - Access Controls/Permissions - Commenting/Notes - AI Copilot - Customizable Branding - Employee Photos - Activity Tracking - Transcripts/Chat History - Mobile Alerts - Single Sign On - Engagement Tracking - Blogs - @mentions ## Top Dex Alternatives - [Workvivo](https://www.g2.com/products/workvivo/reviews) - 4.8/5.0 (2,641 reviews) - [Reward Gateway Employee Experience Platform](https://www.g2.com/products/reward-gateway-employee-experience-platform/reviews) - 4.6/5.0 (2,760 reviews) - [Xoxoday](https://www.g2.com/products/xoxoday-xoxoday/reviews) - 4.6/5.0 (1,526 reviews)