# Dex Reviews
**Vendor:** Dex  
**Category:** [Enterprise Social Networking (ESN) Software](https://www.g2.com/categories/enterprise-social-networking-esn)  
**Average Rating:** 4.3/5.0  
**Total Reviews:** 2
## About Dex
Dex is a CRM that reminds you to keep in touch with people you would otherwise forget. Bring together LinkedIn, email, calendar, and more to remember where you left off and build stronger relationships.



## Dex Pros & Cons
**What users like:**

- Users appreciate the **effective communication** capabilities of Dex, facilitating seamless updates and discussions within their network. (2 reviews)
- Users highlight the **ease of use** of Dex, enabling efficient communication and effective networking effortlessly. (2 reviews)
- Users value the **comprehensive functionality** of Dex, facilitating effective communication and detailed updates with ease. (1 reviews)
- Users find Dex to be **easy to understand** , facilitating effective communication and detailed updates with minimal effort. (1 reviews)
- Users find Dex's **easy access** features invaluable for staying connected with their network effortlessly. (1 reviews)
- Updates (1 reviews)

**What users dislike:**

- Users find the product **expensive** , facing unexpected charges and unsatisfactory customer support that diminishes their loyalty. (1 reviews)
- Users report **poor customer support** , facing account lockouts and inadequate responses, driving them to competitors. (1 reviews)
- Users report **update issues** , experiencing sudden account lockouts and poor customer support, leading to frustration and loss of trust. (1 reviews)

## Dex Reviews
  ### 1. Great software - poor communication on pricing change

**Rating:** 3.5/5.0 stars

**Reviewed by:** pete M. | Top Dog, Small-Business (50 or fewer emp.)

**Reviewed Date:** December 04, 2024

**What do you like best about Dex?**

I've used Dex's free plan now for several years. Great software and so easy to use. And it achieves it goal and makes it easy to keep in touch with my network.
The free plan was great.

**What do you dislike about Dex?**

This week I was locked out of my account and told I had to upgrade to the paid plan. Without any warning or notice from the company that they were shutting down the free plan. 
I emailed them for help and they've let me back in for a week. Long enough to export my data and go to their competitor.
A terrible customer experience that flipped a long time advocate into a disgruntled ex-customer overnight.

**What problems is Dex solving and how is that benefiting you?**

Managing relationships with all my connections

  ### 2. Best personal CRM out there

**Rating:** 5.0/5.0 stars

**Reviewed by:** Kurt U. | Chief Marketing Officer, Small-Business (50 or fewer emp.)

**Reviewed Date:** December 22, 2023

**What do you like best about Dex?**

Integrates with LinkedIn and gmail. Also that it allows me to link the same contacta across multiple types of connections (e.g. phone contacts, linkedin, facebook, gmail contacts, etc.)

**What do you dislike about Dex?**

There are few parts of the UX that did not jump out as me as something I could do. As I've learned it though, it has what I want.

**What problems is Dex solving and how is that benefiting you?**

I use it as my personal CRM. Traditional CRMs are set up for sales pipelines and are not built for maintaining personal relationships, whether business relationships or purely friendships. Dex allows me to stay in touch with people intentionally, regardless of the social network, in-world relationship, or device.



- [View Dex pricing details and edition comparison](https://www.g2.com/products/dex-dex/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-18+06%3A33%3A53+-0500&secure%5Bsession_id%5D=69e8500f-c18f-4ed3-ba7e-482077f015c4&secure%5Btoken%5D=8b61bcbb8eaf75a85497e656253fa6bdc1ff6287e4c5e1a471889ede0baa5464&format=llm_user)

## Dex Features
**Content & Community Features - Enterprise Social Networking (ESN)**
- Gamification
- Community Building
- Knowledge Sharing
- User Generated Content

**Admin & Reporting Features - Enterprise Social Networking (ESN)**
- Content Moderation
- Polls & Surveys
- Content Management
- Analytics & Reporting
- User Management

**Agentic AI - Enterprise Social Networking (ESN)**
- Multi-step Planning
- Cross-system Integration
- Natural Language Interaction
- Proactive Assistance

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