I like the user-friendliness on both the desktop and the mobile app. Compared to other CRMs, I like that Dex doesn't require extensive onboarding and time to build out the system. I also appreciate how well it integrates across almost all of my daily communication platforms and can keep records. The initial setup of Dex was very easy for me. Review collected by and hosted on G2.com.

Nothing is ever perfect, so there's always room for improvement. I'd like to see improvements around tagging or connecting contacts to calendar events to better keep track of time spent with different contacts. I also think showing more examples of how others use tags versus groups would be useful. I would also like it if Dex would integrate with Gemini since I operate out of google suite. Review collected by and hosted on G2.com.

I've used Dex's free plan now for several years. Great software and so easy to use. And it achieves it goal and makes it easy to keep in touch with my network. The free plan was great. Review collected by and hosted on G2.com.

This week I was locked out of my account and told I had to upgrade to the paid plan. Without any warning or notice from the company that they were shutting down the free plan. I emailed them for help and they've let me back in for a week. Long enough to export my data and go to their competitor. A terrible customer experience that flipped a long time advocate into a disgruntled ex-customer overnight. Review collected by and hosted on G2.com.

Integrates with LinkedIn and gmail. Also that it allows me to link the same contacta across multiple types of connections (e.g. phone contacts, linkedin, facebook, gmail contacts, etc.) Review collected by and hosted on G2.com.

There are few parts of the UX that did not jump out as me as something I could do. As I've learned it though, it has what I want. Review collected by and hosted on G2.com.