DestiLabs Reviews & Provider Details

Name: DestiLabs
Rating: 5.0 (4 reviews)

DestiLabs is an AI development company that builds revenue ready and production grade AI systems for fintech, healthcare, real estate and e-commerce businesses. We're your best AI partner in conversational AI, generative AI, computer vision and machine learning. We turn missed opportunities into revenue and can help you with: - AI Agents & Copilots – Custom AI assistants and MCP integrations for operations, support, sales, and internal tooling - RAG Knowledge Assistants – Retrieval-augmented generation systems connected to your docs, databases, and tools for accurate, grounded answers - Conversational AI & Chatbots – Enterprise-grade NLP-powered customer support automation that's policy-aware and brand-consistent - AI Voice Agents – Intelligent voice solutions for inbound/outbound workflows AI-Powered Analytics Dashboards and decision-making layers with real-time insights - Machine Learning Engineering – Custom computer vision, natural language processing, and recommendation systems 10 years in AI/ML and Software Development. 200+ successful projects. Clients including Future Mortgage, HackerRank, CareRx, Ecoparcel, Composite Global Partners and others.

Seller

DestiLabs

Discussions

DestiLabs Community

Languages Supported

German, English

Services Offered

AI development, AI consulting, AI agents, Machine learning, AI audit

Locations Serviced

Estonia, Germany, Portugal, Singapore, + 3 more

Overview by

Iryna Yurchenko

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MB

Mike B.

CEO

Information Technology and Services

Small-Business (50 or fewer emp.)

9/3/2026

"Agentic commerce – AI multi agent system for e-commerce client build by DestiLabs"

5/5

What do you like best about DestiLabs?

How serious they are about grounding the agents in the client's actual data instead of just wrapping an LLM. They started with a discovery on the client's orders, catalog, support history and lifecycle events, then designed the multi-agent setup around the real customer journey. They built the orchestration, the tool calls into Shopify and the client's backend, the memory layer, and an eval setup so we can actually see what each agent is doing in production and tell when a behavior regresses. Most AI agencies simply do not do that last part. Review collected by and hosted on G2.com.

What do you dislike about DestiLabs?

Nothing major, all good from our side. They run a tight cadence, surface blockers early and do not disappear between meetings, so there is very little to complain about. Review collected by and hosted on G2.com.

Recommendations to others considering DestiLabs:

Bring them in early, while you are still mapping the customer journey and the data behind it, not once the build is already locked. We talked to a few teams and most of them pitched a generic AI chatbot. DestiLabs were the only ones who showed up with a real agent architecture and asked smart questions about the client's data before quoting anything. Ask them about their eval setup too - it is the part most agencies skip and it is the reason you can actually trust the agents in production. Review collected by and hosted on G2.com.

What problems is DestiLabs solving and how is that benefiting you?

We build Shopify stores and run the storefront side ourselves, but the agent layer is its own beast. For one of our e-commerce clients we needed a proper agent system across the whole customer journey: a pre-purchase agent that helps people pick the right product, a post-purchase agent that handles where is my order and returns without a human, and a retention agent that nudges people back at the right moment. AI agents are not something we build in-house, so we brought DestiLabs in to own that layer on top of the client's own data. It is still early, but the two metrics we care about are already moving - conversion rate and AOV are both up roughly 15% since the agents went live, and the client is extremely happy with how it is tracking. Review collected by and hosted on G2.com.

YL

Yurii L.

Founder of LYQX

Computer Software

Small-Business (50 or fewer emp.)

7/14/2026

"AI training agents that power a golf tournament platform"

5/5

What do you like best about DestiLabs?

The thing we like best is how naturally the AI agents fit into our golf platform. The AI voice receptionist doesn't sound like a robot, and players stopped realizing they weren't talking to a person when booking tee times and tournament slots. Before building anything they dug into how our players and organizers actually use the app, using real workflows and our tournament and scheduling flows, so the agents fit how people really create, join, and manage tournaments. That obsession with the small details is rare. Review collected by and hosted on G2.com.

What do you dislike about DestiLabs?

Working with them is an absolute pleasure, we're absolutely happy with the results that are coming Review collected by and hosted on G2.com.

Recommendations to others considering DestiLabs:

Bring them in early, while you're still mapping how players and organizers move through your app, not just at the build stage. A lot of agencies will hand you a generic template and call it a day. DestiLabs are the only ones who ask to understand your real workflows first, so the AI agents actually fit how people create, join, and manage tournaments and handle bookings after hours without anyone dropping off. Review collected by and hosted on G2.com.

What problems is DestiLabs solving and how is that benefiting you?

We had a project that lets players and organizers create, join, and manage golf tournaments in one place. We needed an AI partner to handle all the AI features - from an AI assistant that cuts repetitive support inquiries to an AI voice receptionist that manages bookings and scheduling. AI is not something we build in-house, and we had partnered with DestiLabs previously, so we reached out to them to add AI training agents to the golf application we had built. Review collected by and hosted on G2.com.

VG

Volodymyr G.

Small-Business (50 or fewer emp.)

7/7/2026

Business partner of the seller or seller's competitor, not included in G2 scores.

"DestiLabs Takes AI Seriously Reliable Agents and Excellent Project Management"

5/5

What do you like best about DestiLabs?

They take AI seriously in a way most teams don't. Anyone can wrap an LLM around an API these days; the harder part is making sure the agent doesn't make up products that don't exist or drop context in the middle of a conversation, and DestiLabs handled exactly that. Their project management is excellent too. They tell you what's done, what's blocked, and what they need, so nobody has to chase anyone. Review collected by and hosted on G2.com.

What do you dislike about DestiLabs?

Honestly nothing worth noting. DestiLabs is an amazing company to work with if you want to scale the business with AI. Review collected by and hosted on G2.com.

Recommendations to others considering DestiLabs:

Definitely recommend them if you want to scale your business with AI. They take the hard parts of AI agents seriously, like keeping the agents accurate and context-aware, so you get something production-ready rather than a demo. Review collected by and hosted on G2.com.

What problems is DestiLabs solving and how is that benefiting you?

We're a software development company and we had an e-commerce client, a wellness brand transforming supplement intake, who wanted AI agents on top of their store. The goal was to take customer support off human hands, handle order tracking, and deliver better product recommendations than the default Shopify tools. AI wasn't our core, so we brought in DestiLabs for the AI part. They built several agents, one for product search, one for order status and shipping, and one for returns, all integrated with the client's Shopify catalog and fulfillment APIs. This cut operational costs, and thanks to personalized recommendations and agentic commerce, the brand's revenue increased through AI-driven orders. Review collected by and hosted on G2.com.

HG

Helen G.

Business Partnership Manager

Mid-Market (51-1000 emp.)

7/2/2026

"AI voice receptionist that handles real estate client calls without a human"

5/5

What do you like best about DestiLabs?

The thing we like best is that the AI voice receptionist doesn't sound like a robot. We've all hung up on those. DestiLabs kept tweaking it with real call transcripts until the agency's clients stopped realizing they weren't talking to a person. Before building anything they dug into how the agency's clients and brokers actually talk, using call recordings and internal docs, so the agents fit the real workflows. They weren't scared of the voice side, which is the hard part in real estate, and that obsession with the small details is rare. Review collected by and hosted on G2.com.

What do you dislike about DestiLabs?

Working with them is an absolute pleasure, and we were fully satisfied with both the collaboration and the outcome. Review collected by and hosted on G2.com.

Recommendations to others considering DestiLabs:

Bring them in early, while you're still planning the workflows, not just at the build stage. A lot of agencies will hand you a generic template and call it a day. DestiLabs are the only ones who ask to understand your workflows first, and they're not afraid of the hard parts like voice. If you're evaluating partners for conversational AI or AI voice agents, they're the best AI partner you can find. Review collected by and hosted on G2.com.

What problems is DestiLabs solving and how is that benefiting you?

We're a software development company and we built the full platform for our client, an international real estate agency. The platform needed AI agents, but that's not our core, so we brought in DestiLabs to build them. They delivered an AI voice receptionist for client calls and an internal ops agent for brokerage management, both plugged into the platform we built. Now calls get answered around the clock, missed client calls dropped to almost zero, after-hours enquiries are handled overnight, and brokers spend far less time on admin. Review collected by and hosted on G2.com.