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Descartes ShipRush Pros and Cons: Top Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users value the accuracy of ShipRush, which enhances their shipping experience without complications. (1 mentions)
Users value ShipRush for its seamless integration with multiple platforms, streamlining the shipping process considerably. (1 mentions)
Users value the multiple carrier options in ShipRush, simplifying shipping with USPS, UPS, FedEx, and DHL integration. (1 mentions)
Users praise ShipRush for its excellent customer support, highlighting prompt and knowledgeable assistance throughout their shipping process. (1 mentions)
Users value the customization features of ShipRush, enabling seamless integration and efficient shipping across multiple platforms. (1 mentions)
Users find the update cycle complexity of ShipRush inconvenient, slowing down their QuickBooks efficiency and workflow. (1 mentions)
Users are frustrated by slow data updates with ShipRush, causing delays and inefficiencies with QuickBooks integration. (1 mentions)
Users face challenges with tracking issues, as updates to QuickBooks occur only every 6-12 minutes, causing delays. (1 mentions)

Top Pros or Advantages of Descartes ShipRush

Top Cons or Disadvantages of Descartes ShipRush

Descartes ShipRush Reviews (29)

Reviews

Descartes ShipRush Reviews (29)

4.3
29 reviews
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BILLY W.
BW
BILLY W.
Owner
Small-Business (50 or fewer emp.)
"Used since the beginning of ShipRush"
5/5
What do you like best about Descartes ShipRush?

Ease, simplicity, convenience, reach, speed, accuracy, performance, capabilities, results, cost efficiency, power. These are what I like best. Review collected by and hosted on G2.com.

What do you dislike about Descartes ShipRush?

We have used ShipRush since its early days and I have relied upon its steadfast performance since day one. It has far exceeded any other solution available and has been 100% rock solid for our shipping of consumer and industry orders.

I cannot think of a single thing to dislike.

ShipRush has provided us with a perfect solution to managing and shipping orders. Review collected by and hosted on G2.com.

Response from Regina Jones of Descartes ShipRush

Hello Billy!

I just wanted to say thank you for the great review! We are thrilled that you love our product, and we appreciate our customers!

Regina Jones

Nate H.
NH
Nate H.
Ecommerce Developer
Small-Business (50 or fewer emp.)
"ShipRush User for over 8 years"
5/5
What do you like best about Descartes ShipRush?

ShipRush allows us to connect to all of our marketplaces, eCommerce sites and internal business management systems to allow easy shipping and reporting under one roof. Review collected by and hosted on G2.com.

What do you dislike about Descartes ShipRush?

There's not a ton to dislike. I would say the only thing is ShipRush can sometimes be slow to report outages on their outage site. Certain development tracks such as generating the proper Hazardous Goods paperwork for UPS and FedEx can be slow and frustrating, but for the most part their development team is incredibly responsive and is willing to add a feature quickly (within days to a week, which is fantastic). Review collected by and hosted on G2.com.

Gus F.
GF
Gus F.
Information Systems Manager
Mid-Market (51-1000 emp.)
"Concerning support experiences"
0/5
What do you like best about Descartes ShipRush?

Integrates with a large number of carriers, works with international shipments Review collected by and hosted on G2.com.

What do you dislike about Descartes ShipRush?

Support department appears to have been gutted out. No one was able to help with a production outage. Billing up to date, they just dont have the access and the people that do are not in on a normal non-holiday weekday. Review collected by and hosted on G2.com.

Clayton M.
CM
Clayton M.
Manager, Customer Success
Mid-Market (51-1000 emp.)
"ShipRush Makes Shipping Labels Fast and Straightforward"
4.5/5
What do you like best about Descartes ShipRush?

When I worked at FirstMile, we often sent customers shipping labels when they were sending out replacement shipments that we were covering. ShipRush made that process very straightforward. Whether I was creating a single label or generating them in batches, it was easy to do. The interface was clean, and the site was simple to navigate. All I needed to do was enter the customer’s address and details, add the package weight and dimensions, choose the label type I wanted to print, and ShipRush would generate a PDF I could use as the label. Review collected by and hosted on G2.com.

What do you dislike about Descartes ShipRush?

When I was using my laptop, it was hard to see all the available label options to create, especially when a lot of options were loaded. I could adjust the on-screen image size, but I have older eyes now, and changing the size made it difficult for me to see clearly while working. It’s a minor issue, though, and not too hard to work around. Review collected by and hosted on G2.com.

Jordan F.
JF
Jordan F.
Small-Business (50 or fewer emp.)
"Seamless Setup, Optimizes Route Planning"
5/5
What do you like best about Descartes ShipRush?

I like how easy it was to set up Descartes ShipRush; it's definitely a 10/10 for ease of use. Review collected by and hosted on G2.com.

What do you dislike about Descartes ShipRush?

It’s easy to use Review collected by and hosted on G2.com.

DN
David N.
Shipper
Small-Business (50 or fewer emp.)
"ShipRush integrates well with my e-commerce sites and QuickBooks (still using it for 3+ years, now)"
4/5
What do you like best about Descartes ShipRush?

ShipRush integrates with our e-commerce sites hosted by WooCommerce and Shopify. It also integrates with QuickBooks (Manufacturing & Wholesale). This last feature was extremely important to us. Many of our orders arrive via e-mail, fax & telephone and go straight into QuickBooks, not from e-commerce sites. It isn't feasible to have someone manually transfer shipping information from QuickBooks into a shipping application and then enter tracking numbers and shipping costs back into QuickBooks.

ShipRush's customer service and technical support has been prompt and knowledgeable.

Another feature of ShipRush I greatly appreciate is being able to process shipments for USPS, UPS, FedEx and DHL in a single application. ShipRush is easier to use than processing orders on DHL's own website! As the application is browser-based, there is very little software to install, just a "toolbox" (for connecting the browser app to devices such as local printers) and the QuickBooks Web Connector plug-in, which is how ShipRush integrates with QuickBooks. Previously, setting up a new shipping computer with multiple software to handle all of the different carriers was a major undertaking.

ShipRush can upload commercial invoices for international shipments sent via UPS, FedEx, and DHL, which means we don't have to attach physical copies to the package. The UPS and FedEx's own apps could do this too, but each app required its own set-up. Review collected by and hosted on G2.com.

What do you dislike about Descartes ShipRush?

My primary disappointment with ShipRush is that it only updates batches of shipping transactions with our QuickBooks database on a cycle, every 6-12 minutes, depending on my choice. Other shipping solutions (such as UPS WorldShip and FedEx Ship Manager) are capable of updating each transaction with QuickBooks quickly and individually. You need to have either one user's computer doing the updates--which slows QuickBooks down for that user--or dedicate another computer to being logged into QuickBooks and the QuickBooks web connector. But having to wait for the update cycle is inconvenient regardless. Review collected by and hosted on G2.com.

Don B.
DB
Don B.
President
Small-Business (50 or fewer emp.)
"ShipRush is Best"
4.5/5
What do you like best about Descartes ShipRush?

ShipRush is a no-hassle multi-carrier shipping platform that is easy to operate, and don't let me get started on their excellent customer service. Review collected by and hosted on G2.com.

What do you dislike about Descartes ShipRush?

I haven't had a bad exerience in three years. Review collected by and hosted on G2.com.

KL
Kim L.
Small-Business (50 or fewer emp.)
"Best solution for multiple selling & shipping channels"
5/5
What do you like best about Descartes ShipRush?

We have been shipping products through multiple sales channels (e-commerce website, eBay, Facebook marketplace) for 20+ years. We have tried other solutions, including built-in shipping solutions, but have found ShipRush to be the easiest and best way to process shipments from all channels and compare multiple carriers for each shipment with just the touch of a button. Review collected by and hosted on G2.com.

What do you dislike about Descartes ShipRush?

We are hard pressed to find something we dislike about ShipRush -- we've had a few technical glitches over the years, but nothing out of the ordinary and nothing that could not be solved with the support provided. Review collected by and hosted on G2.com.

Amy S.
AS
Amy S.
CEO
Small-Business (50 or fewer emp.)
"Great for almost everything except bulk shipping"
4.5/5
What do you like best about Descartes ShipRush?

Very little downtime, works consistently. We use it every day with few glitches. Review collected by and hosted on G2.com.

What do you dislike about Descartes ShipRush?

Sometimes laggy when comparing rates and dates between carriers. Not as easy as it could've been to bulk ship with a csv. Review collected by and hosted on G2.com.

Jason E.
JE
Jason E.
Operations Manager
Small-Business (50 or fewer emp.)
"ShipRush Makes Shipping Integration Easy"
4.5/5
What do you like best about Descartes ShipRush?

Provides a better shipping solution than NetSuite's native shipping process

Customizable integration

Cost effective Review collected by and hosted on G2.com.

What do you dislike about Descartes ShipRush?

Limited on features

Integration Settings / Mappings are complicated Review collected by and hosted on G2.com.